172 Center Staff jobs in South Africa

We are seeking an experienced and strategic
Contact Centre Operations Manager
to lead our dynamic customer operations team. The ideal candidate will have a proven track record in managing high-performing call centres across both
inbound and outbound
functions, with strong capabilities in
people leadership, operational excellence, and customer experience delivery
.

This role is critical to driving service efficiency, meeting performance targets, and fostering a
customer-centric culture
. You will be responsible for overseeing daily operations, optimising team performance through KPIs and SLA adherence, and championing continuous improvement initiatives.

We are looking for a
big thinker
who embraces innovation, thrives in fast-paced environments, and brings a
growth mindset
to team development and process enhancement. If you're passionate about leading through data, motivating teams, and delivering measurable business impact, we'd love to hear from you.

Key Skills & Experience

•
Operations Management

• 4–5+ years of experience leading call centre operations.
• Proven capability in managing both
  inbound
  and
  outbound
  environments.
• Track record of streamlining processes and improving efficiency.

•
Team Leadership

• Skilled in
  recruiting
  ,
  training
  , and
  developing
  high-performing teams.
• Demonstrated ability to foster accountability and engagement.
• Experience managing diverse teams in dynamic, fast-paced environments.

•
Tech Proficiency

• Competent with
  CRM platforms
  , dialler systems,
  workforce management (WFM)
  tools.
• Comfortable using
  Excel
  for dashboards, reporting, and data analysis.
• Able to leverage tech to enhance customer interactions and team productivity.

•
Performance Management

• Deep understanding of
  KPI tracking
  ,
  SLA compliance
  , and
  QA frameworks
  .
• Skilled in root cause analysis, coaching, and continuous improvement.
• Strong grasp of how to balance efficiency with customer satisfaction.

•
Sales & Customer Service

• Background in
  sales-oriented
  contact centres and high-touch
  customer care
  .
• Adept at building scripts, objection handling, and optimizing conversion.
• Strong understanding of
  customer experience (CX)
  best practices.

Strategic & Cultural Fit

•
Innovative Thinking

• Seeks out better ways of working, embraces experimentation.
• Challenges outdated processes; brings
  fresh ideas
  to the table.

•
Growth Mindset

• Eager to
  learn
  , adapt, and grow alongside the business.
• Embraces feedback and fosters a culture of development.

•
Collaborative Spirit

• Works effectively across departments and levels.
• Invested in team culture, collaboration, and shared success.

•
Customer-Centric Approach

• Uses
  customer insights
  to drive improvements.
• Focused on creating seamless, frictionless customer experiences.

Red Flags to Watch Out For

• Resistant to change
  or digital transformation initiatives.
• Weak in
  data analysis
  or doesn't use data to guide decisions.
• High
  team attrition
  rates or poor morale on previous teams.
• Unable to define or align with a
  strategic vision
  .
• Lacks passion for
  customer outcomes
  or frontline coaching.

Package & Remuneration

• Contract:
  3 months probation - extended pend on performance
• Salary:
  R80K per month
• Location: Sandton (Gauteng)

Only applicants that meet the minimum requirements will be considered

Interested?

If interested, please
apply directly through
email us directly at

N.B If emailing us directly
,
remember to insert
"Contact Centre Manager Required
in the email
subject line
, for consideration, and state which area you are applying for.

Operations Manager – Cape Town

At TTEC, we're all about the Human Experience. Elevated. As an Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client and business goals.

• You'll have responsibility for the operational direction and financial performance of the business
• You'll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
• You'll report to the Senior Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

Your accountabilities and activities will include

Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business

• Responsibility for the direct management and development of the junior management team
• Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
• The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
• Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
• Contributing to the operational elements for new bids and new services
• Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.

Responsibility to create an environment in which employees consider themselves as stakeholders.

Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.

To over-see the forecasting, planning and real time delivery of our man-power – to meet client volume and profiles.

Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.

What You Bring to the Role

• A minimum 4 year call center management or equivalent work experience
• Continuously promote a performance-driven culture and always work towards reaching for amazing
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Consistently mentor and inspire others
• Customer focused mindset
• Understanding, interpreting, and manipulating data for reporting
• You'll have good process and change management experience to aid your delivery of business needs and changing client requirements
• Strong people and client leadership and stakeholder management

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location
ZA-Western Cape-Cape Town

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To embed FICA Control Effectiveness framework by ensuring all standard controls are implemented and monitored hourly and daily, while taking full accountability for the overall FIC operations quality output in support to the FIC Operations leadership, through the execution of predefined objectives as per operations performance standards.

Job Description

Customer Service

• Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Perform the Final Tier check and validation of customer files prepared by frontline in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements.
• Critically pay attention to details| Support the development and maintenance of FIC Operations processes.
• Adhere to all processes in the FIC center and identify opportunities to improve servicing frontline when conducting case Remediation.
• Monitor and control risk associated with the customer documentation| Ensure that all activities performed in providing Customer Services through case processing comply in all respects with FICA, compliance policies and procedures as well as Regulatory requirements.
• Ability to attend to both inbound and outbound calls| Meeting set performance standards.

Stakeholder Management

• Establish and maintain good professional relationships with relevant stakeholders to remain abreast of their needs and issues and respond rapidly and effectively.
• Self-development: Owning and being proactive about own training and development.

Qualifications Required

• NQF level 5 qualification or higher

Preferred Experience

• Minimum of two years in customer service in Banking Sector environment

Skills

• Basic knowledge of banking products
• Basic knowledge of Know Your Customer (KYC) will be an added advantage
• Paying attention to details
• Computer literacy
• Team player

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on one of the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Operations Technician (Rack Decommissioning Data Technician) to join our growing team in South Africa, Cape Town. The Data Center Operations team that includes the rack decommissioning members are responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed from our facilities in South Africa. Team members will also process large volumes of media containing customer data to ensure that all customer data is sanitized and protected.

You will work in a team environment collaborating with other teams, which requires strong communication skills. Amazon Data Centers treat customer data with the utmost importance; selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and handled properly.

Key job responsibilities

• Execute data sanitization procedures following established protocols
• Collaborate with team members on equipment handling and processing
• Document and track hardware movement through digital systems
• Maintain accurate records of decommissioned equipment
• Support safe handling and transportation of data center equipment (up to 18kg and participate in team lifts of 23+ kg)

A day in the life

A Rack Decomm technician begins their shift at the AWS data center by reviewing the day's decommissioning queue and safety protocols. Their morning involves identifying targeted legacy racks and verifying documentation. Co-ordinate with the facilities teams to complete power isolation, they coordinate with other teams to verify network disconnections, ensuring proper decommissioning sequences while adhering to strict service level agreements (SLAs).

Throughout the day, they methodically dismantle server racks, following strict SOPs for handling sensitive customer data. This includes properly tagging components and documenting serial numbers. They coordinate with team members for heavy lifting requirements and ensure media sanitization protocols are followed within prescribed timeframes.

The afternoon typically involves processing equipment for liquidation, maintaining detailed inventory records. They regularly communicate with other teams to coordinate rack removal logistics and verify all safety and security procedures are met, ensuring all decommissioning SLAs and project milestones stay on track.

About The Team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Data Services South Africa (Pty) Ltd

Job ID: A

The opportunity that awaits you:

Are you obsessed with uncovering digital threats, fine-tuning detection strategies, and architecting bulletproof incident response plans? Then stop scrolling—this is the opportunity you've been hunting for.

Join one of South Africa's fastest-growing security enterprises as they expand their elite Security Operations Centre (SOC). They are not just building a team—they are assembling a cyber defence force.

As a Senior SOC Engineer, you won't just monitor—you'll lead. You'll be the subject matter expert in SIEM and next-gen cyber defence, driving proactive threat hunting, rapid incident response, and high-impact client engagement. Your insights will shape Managed Detection and Response (MDR) capabilities, and your mentorship will elevate the next wave of analysts.

Your key responsibilities:

• Lead Level 3 escalation and incident response efforts
• Enrich threat intelligence and validate detection hypotheses
• Author and execute advanced threat hunting strategies
• Serve as CSIRT Secretary for complex investigations
• Conduct deep technical analysis of security events across network, endpoint, and log sources
• Mentor Detection and QA layers, driving R&D enhancements
• Maintain and optimize IRPs and SLAs for MDR services
• Collaborate with cross-functional teams and third-party vendors
• Enhance defence playbooks and partner training modules

Our required expertise:

• Degree or Diploma in Computer Science
• Proven experience in SOC operations (Defensive & Offensive)
• Strong knowledge of:
• SIEM platforms and detection engineering
• Network architecture and system administration
• Endpoint security (EDR/XDR), IAM, and cloud services (IaaS/SaaS)
• Threat analysis, risk triage, and attacker tradecraft
• Familiarity with ISO27001, NIST, CIS, Mitre ATT&CK (beneficial)
• Scripting skills (Python, Bash, PowerShell – advantageous)
• Industry certifications (CISSP preferred or in progress)
• Valid driver's license or reliable transport (beneficial

Reward:
R400K -R500K

Please apply to directly or on our website
)

For more roles, please have a look at our website ). or follow us on LinkedIn ) and Instagram (@60d_sixtydegrees).

The ideal candidate for this position is one who has a record of good response-time and has the ability to monitor, detect and analyze and respond to security incidents and cyber threats as well as implement preventative measures.

Responsibilities

• Protect organizations network and systems by identifying vulnerabilities, investigating suspicious activity and implementing security measures to prevent or mitigate attacks.
• Continuously monitor systems and networks for signs of security breach.
• Improve existing strategies to defend against threats.
• Report security incidents and actions taken.

Qualifications

• Bachelor's degree in IT-related field and relevant Certifications
• 3+ years of experience as a Security Operations Centre Analyst

Required Skills:

·   Advanced experience with SIEM administration, including watch list creation, alerting tuning, threat feeds, use case development, and case/incident management.

·   Proven experience working with leading EDR solutions, CAS, IDS/IPS, network- and host-based firewalls, data leakage protection (DLP), DAM (Database activity monitoring)

·   In-depth, hands-on experience with at least two of the following technologies: Unix administration, Windows Server administration, Active Directory, Windows Workstation, Routers /Switches management, Firewall Management, SANS/NAS, Web servers, IAM/AAA, IDS/HDS, System vulnerability scanning tools, Application/Database vulnerability scanning tools.

·   Ability to analyze possible attack activities such as network probing/ scanning, DDOS, malicious code activity, and possible abnormal activities, such as worms, Trojans, viruses, etc., and coordinating remediation actions as necessary.

·   Understanding and working knowledge of MITRE ATT&CK Framework and security forensics.

·   Experience with security industry standards and best practices. Proven experience with the interpretation and implementation of those standards in a corporate environment. 

• Strong knowledge of cybersecurity frameworks, regulations, and compliance standards (e.g., NIST, ISO 27001, FERPA)
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate strategic information security topics, policies, and standards, as well as risk-related concepts, to technical and non-technical audiences at various hierarchical levels.
• Understanding of network devices such as routers and switches. TCP/IP knowledge
• Understanding of common network services (web, mail, FTP, etc.), network vulnerabilities, and network attack patterns.
• Ability to work effectively under pressure and in a fast-paced environment.

Qualifications:

· years of proven experience in a SOC Analyst role

· years working in the Cybersecurity Domain, securing enterprise-level networks

• Industry certifications such as CYSA+, CEH, OWASP or GIAC certifications (preferred)
• Bachelor's degree in Cybersecurity or related field (Master's preferred)
• Advanced proficiency in security tools, including SIEM (Splunk or Devo), EDR (Carbon Black or CrowdStrike), IDS/IPS, and threat intelligence platforms.
• Excellent analytical, problem-solving, and communication skills

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.

We are looking for.

The Security Operations Analyst will play an important role in protecting the organisation's IT systems from the growing number of cyber threats through continuous monitoring and 24/7 support.

Following on from initial training, you will be expected to follow a rotational schedule of four consecutive workdays followed by four days off. This schedule will entail 12-hour shifts, ensuring continuous coverage over a 24-hour period.

** Please note: This role is offered on a 6 month fixed term contract basis**

You will play a vital part in protecting Europa Worldwide Group's information technology systems, networks, and data from unauthorised access, theft, and other types of cyber-attack using state-of-the-art tools. You will be responsible for the daily operations of the Security Operations Centre, continuously monitoring the environment to protect the organisation's IT systems and act as the first line of defense against cyber threats. Key duties involve continuous IT monitoring, security incident detection, management and response.

What can we offer in return?

• Competitive package
• Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Earn up to £500 by referring a friend to join our team.
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing:

• Perform 24/7 threat monitoring, detection, event management, and incident response on a rotational basis.
• Provide BAU support for security related incidents.
• Respond to security incidents and provide analysis of security log data from various event sources and identify the root cause.
• Use advanced tools for detecting and analysing threats including, but not limited to, Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Security Orchestration (SOAR), and email security.
• Monitoring systems, networks, and applications for unusual activity and investigating in a timely manner.
• Perform proactive threat hunting and cyber threat intelligence activities.
• Maintain security controls, policies, and procedures.
• Stay up to date with the latest trends in cyber security threats and defenses.
• Work under strict change control processes to ensure only authorised changes are carried out.
• First line IT Helpdesk support assistance outside of standard business hours

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd and its subsidiaries consent to hold your personal data. An offer of employment is subject to the completion of a satisfactory pre-employment checks

All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner