23 Catastrophic Injury jobs in South Africa
Personal Injury Claims Handler
Posted 25 days ago
Job Viewed
Job Description
Our client requires a Claims Handler. Your:
Formal Education:
- Matric
- RE 5 Examination Level 1
- Class of Business: Commercial and Personal Lines
- NQF 5 in short term insurance
Experience:
- At least 5 years short term experience and 4 within the claims environment.
will enable you to do the following duties:
Claims Registration and Acknowledgement:
- Receive, review, and register new claims via phone, email, or digital channels.
- Acknowledge receipt of claims to clients within stipulated turnaround times.
Initial Assessment and Documentation:
- Collect all necessary documentation from clients to substantiate claims (e.g., claim forms, supporting evidence, police reports, photographs, invoices).
- Assess policy coverage, terms, and conditions for each claim.
- Request additional information from clients or third parties when required.
Investigation and Evaluation:
- Conduct investigations through interviews, site visits, and consultation with service providers or loss adjusters.
- Verify the legitimacy and validity of claims.
- Apply technical knowledge to interpret policy wordings and determine liability.
Claims Processing and Settlement:
- Calculate and agree settlement amounts in line with policy terms, ensuring fairness and compliance.
- Negotiate settlements with clients, service providers, and, where necessary, legal representatives.
- Authorise and process payments within designated authority limits.
Customer Service and Communication:
- Maintain regular communication with clients throughout the claims process, providing updates and managing expectations.
- Respond to queries, complaints, and escalations in a timely and professional manner.
- Deliver empathetic service during potentially stressful situations for clients.
Fraud Detection and Prevention:
- Identify potential fraudulent activity and escalate cases in line with company procedures.
- Work closely with internal audit and fraud prevention teams as required.
Reporting and Documentation:
- Maintain accurate records and documentation for all claims handled.
- Prepare and submit reports for management, compliance, and regulatory purposes.
Continuous Improvement and Compliance:
- Stay informed of changes to insurance legislation, industry trends, and best practices.
- Participate in training and development opportunities to enhance skills and knowledge.
- Adhere to company policies, procedures, and ethical standards at all times.
Virtual Personal Injury Intake Specialist
Posted 13 days ago
Job Viewed
Job Description
- Respond to incoming inquiries from potential clients via phone, message, and form submission.
- Conduct initial consultations to gather information about the client's case and evaluate its potential.
- Information Gathering:
- Collect and document detailed information about the client's injury, accident, and related circumstances.
- Case Evaluation:
- Assess the validity and strength of potential cases based on provided information and firm criteria.
- Work with legal team members to determine if the case should be pursued further.
- Data Entry and Documentation:
- Accurately input client information and case details into the firm's case management system.
- Maintain organized records and ensure all documentation is complete and up-to-date.
- Client Communication:
- Follow up with clients as needed to obtain additional information or provide updates on their case status.
- Explain the legal process and the firm’s procedures to new clients.
- Lead Conversion:
- Persuade qualified prospects to sign agreements or contracts with the firm.
- Develop and maintain a rapport with potential clients to ensure a positive experience.
- Administrative Support:
- Assist with scheduling appointments and coordinating meetings between clients and attorneys.
- Provide general administrative support to the legal team as needed.
Key Skills:
- Communication Skills:
- Excellent verbal and written communication abilities for effectively interacting with clients and colleagues.
- Strong listening skills to accurately understand and document client needs and concerns.
- Persuasion and Negotiation:
- Ability to engage potential clients and effectively communicate the benefits of working with the firm.
- Skills in overcoming objections and converting leads into clients.
- Organizational Skills:
- Ability to manage multiple cases and client interactions simultaneously while maintaining attention to detail.
- Proficiency in organizing and managing documentation and data entry.
- Interpersonal Skills:
- Empathy and understanding to build rapport with clients who may be experiencing stressful situations.
- Professionalism and the ability to handle sensitive information with discretion.
- Analytical Skills:
- Capability to evaluate case information and determine whether it meets the firm's criteria for further legal action.
- Strong problem-solving skills to address issues and provide solutions during the intake process.
- Technical Proficiency:
- Familiarity with case management software and other relevant technology tools.
- Proficiency in Microsoft Office Suite and other office applications.
- Time Management:
- Ability to prioritize tasks and manage time effectively to handle a high volume of prospects and client interactions.
By clearly defining these duties and skills, you can ensure that you attract candidates who are well-suited for the role and can contribute effectively to your law office.
Job Type: Full-time
Work Location: Remote
Seniority level- Seniority level Entry level
- Employment type Full-time
- Industries Legal Services
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#J-18808-LjbffrVirtual personal injury intake specialist
Posted today
Job Viewed
Job Description
Legal Secretary (Personal Injury & Clinical Negligence)
Posted 15 days ago
Job Viewed
Job Description
Join a leading UK law firm.
Our client is looking for a talented and proactive
Legal Secretary (Cape Town Based)
Join a leading UK law firm.
Our client is looking for a talented and proactive Legal Secretary to join their remote support team based in Cape Town. You'll be part of a close-knit group of legal professionals, working collaboratively to support multiple Fee Earners within one of their. key departments.
You’ll be an integral part of the legal process, providing high-quality administrative and procedural support throughout the life cycle of personal injury claims. From preparing and formatting legal documents to liaising with clients, counsel, and courts—your contributions will help deliver excellent client service, every step of the way.
Requirements
Key Responsibilities
- Provide administrative and secretarial support to multiple Fee Earners within a specialist workstream.
- Prepare legal correspondence and documentation including pleadings and court bundles.
- Working in date order through dictations. Creating your own tasks within Proclaim. Meeting the required outcome of the role.
- Manage inbound and outbound communication with clients, counsel, and other parties in a professional and friendly manner.
- Schedule and coordinate appointments, meetings, and conferences.
- Collaborate closely with other secretaries and the administration team to ensure smooth workflow.
- Update case information in the Proclaim case management system where applicable.
- Essential:
- Proven experience as a Legal Secretary, ideally within a personal injury or clinical negligence setting.
- Strong command of English spelling, grammar, and punctuation.
- Proficiency in Microsoft Office and general IT literacy.
- Exceptional client service skills with a professional and friendly telephone manner.
- Meticulous attention to detail and excellent organisational skills.
- Ability to prioritise a busy workload and meet deadlines in a fast-paced remote environment.
- Fast and accurate audio typing (minimum 65 words per minute).
- Experience using digital dictation software.
- Desirable:
- Prior experience with the Proclaim case management system.
- Familiarity with Big Hand digital dictation software.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Legal
- Industries Legal Services
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#J-18808-LjbffrLawyer / associate â insurance and personal injury litigation
Posted today
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Job Description
Manager Legal Services Potchefstroom
Posted 19 days ago
Job Viewed
Job Description
The North-West University, Potchefstroom Law Clinic is committed to legal education and access to justice. The position is essential to oversee the legal services and community engagement activities of the Potchefstroom Law Clinic, to supervise and mentor students, paralegals, candidate legal practitioners and project coordinators (legal practitioners), to develop and present short learning programmes / courses, and to coordinate and assist with the practical component of IURI 472, IURE 416 and IURE 426 within the LLB programme.
Duties & ResponsibilitiesKey Responsibilities:
Legal Services, Community Engagement, Community Service by Students, Work-Integrated-Learning / Service Learning by Students
- Ensure legal services offered by the Law Clinic staff are done on a day-to-day basis and in a professional, speedy and effective manner.
- Mentor and supervise the work done by staff and students (including drafting, file administration, diarising, progress on files, etc.).
- Conduct quarterly audits on client files in all units of the Potchefstroom Law Clinic.
- Appear in court in complex matters and mediate disputes when needed.
- Furnish legal advice and opinions to clients, staff and students.
- Research the law and stay abreast of recent case law affecting legal services.
- Ensure that all legal services rendered are of high standard, matters do not prescribe and adherence to the time limits as set out in the regulations of court.
- Receive and compile reports on a monthly, quarterly, bi-annual and annual basis.
- Plan, coordinate and supervise community service, work-integrated-learning and service learning by students.
- Plan and coordinate outreach workshops and training on law-related topics.
- Maintain and extend collegial network with legal practitioners and other relevant stakeholders in the profession.
- Comply with office instructions, prescripts and directives from line manager.
Teaching and Learning at Undergraduate Level
- Planning and coordination of teaching and learning activities for IURI 472, IURE 416 and IURE 426, including the following:
- Time tables;
- Practical classes / seminars / round tables;
- Assessment plans;
- Notices on eFundi; student enquiries;
- Student participation in Law Clinic activities.
- Mentor and supervise legal practitioners involved in practical legal education and students working in the PC Law Clinic.
- Update and maintain study guides and module outcome documents.
- Drafting case studies and assignments.
- Assessment of practical exercises.
- Teaching of the practical component of the module IURI 472 (Legal Practice) and IURE 416 / 426 (Law Clinic).
- Adherence to deadlines, policies and guidelines of the NWU.
- Assist with marketing, presentation and administration of short courses offered by the Law Clinic.
Committee Work, Leadership and Management
- Serve on the following committees: Law Clinic management committee, Occupational Health and Safety committee of the Faculty of Law, Community Engagement and Professional Development committee of the Faculty of Law, and the Faculty Board of the Faculty of Law.
- Ensure that all staff members are managed effectively according to the office directives.
- Ensure sound operational management of the Potchefstroom Law Clinic.
- Increase the amount of community engagement activities and access to NWU expertise at the Law Clinic.
- Create an enabling leadership culture by developing a shared direction, shared values and alignment and commitment to transform the organisational culture of the Law Clinic.
- Foster a participative and developmental leadership style.
- Improve team cohesion, synergy and effectiveness.
Occupational Health and Safety
- Under health and safety law each employee has a duty to take care of their own health and safety and that of others who may be affected by the former’s actions or omissions at work. Therefore, each employee must cooperate with management, OHS officials and colleagues to help everyone meet their legal requirements, whilst upholding and maintaining general occupational health and safety standards and practices.
- Occupational Health and Safety Officer for the Potchefstroom Law Clinic.
- LLB or equivalent qualification on NQF level 8.
- Admitted as a legal practitioner with a minimum of three (3) years of experience.
Added Advantages:
- An LLM on NQF level 9.
- A Postgraduate Diploma on NQF level 8.
- Experience with mediation.
- Experience in teaching and learning at an academic institution.
- Experience with project management.
Key Functional/Technical Competencies:
- Computer literacy in MS Word and Office, as well as email, internet and electronic retrieval of legal sources.
- Good communication skills (verbal and written).
- Demonstration of language proficiency in order to function optimally in the various multilingual environments of the NWU.
- Sound knowledge of clinical legal education, criminal and civil law.
- Ability to supervise and mentor project coordinators (supervising legal practitioners), candidate legal practitioners, paralegals, administrative staff, and students.
Key Behavioural Competencies:
- Good interpersonal relations.
- The ability to accommodate multiculturalism.
Remuneration:
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Enquiries Regarding Job Content May Be Directed To: Mrs. Chrisna Nicholson at
Enquiries Regarding Recruitment Process May Be Directed To: Mr. Byron Louw on
Closing Date: 26 April 2024
Planned Commencement of Duties: As soon as possible
Kindly Take Note: Applications must be submitted online through the official NWU vacancy website. Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only. If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
#J-18808-LjbffrManager: Legal Services (P001570)
Posted 19 days ago
Job Viewed
Job Description
The North-West University, Potchefstroom Law Clinic is committed to legal education and access to justice. The position is essential to oversee the legal services and community engagement activities of the Potchefstroom Law Clinic, to supervise and mentor students, paralegals, candidate legal practitioners and project coordinators (legal practitioners), to develop and present short learning programmes / courses, and to coordinate and assist with the practical component of IURI 472, IURE 416 and IURE 426 within the LLB programme.
Duties & ResponsibilitiesKey Responsibilities:
Legal Services, Community Engagement, Community Service by Students, Work-Integrated Learning / Service Learning by Students
- Ensure legal services offered by the Law Clinic staff are done on a day-to-day basis and in a professional, speedy and effective manner.
- Mentor and supervise the work done by staff and students (including drafting, file administration, diarising, progress on files, etc.).
- Conduct quarterly audits on client files in all units of the Potchefstroom Law Clinic.
- Appear in court in complex matters and mediate disputes when needed.
- Furnish legal advice and opinions to clients, staff and students.
- Research the law and stay abreast of recent case law affecting legal services.
- Ensure that all legal services rendered are of high standard, matters do not prescribe and adherence to the time limits as set out in the regulations of court.
- Receive and compile reports on a monthly, quarterly, bi-annual and annual basis.
- Plan, coordinate and supervise community service, work-integrated-learning and service learning by students.
- Plan and coordinate outreach workshops and training on law-related topics.
- Maintain and extend collegial network with legal practitioners and other relevant stakeholders in the profession.
- Comply with office instructions, prescripts and directives from line manager.
Teaching and Learning at Undergraduate Level
- Planning and coordination of teaching and learning activities for IURI 472, IURE 416 and IURE 426, including the following:
- timetables;
- practical classes / seminars / round tables;
- assessment plans;
- notices on eFundi; student enquiries;
- student participation in Law Clinic activities.
- Mentor and supervise legal practitioners involved in practical legal education and students working in the PC Law Clinic.
- Update and maintain study guides and module outcome documents.
- Drafting case studies and assignments.
- Assessment of practical exercises.
- Teaching of the practical component of the module IURI 472 (Legal Practice) and IURE 416 / 426 (Law Clinic).
- Adherence to deadlines, policies and guidelines of the NWU.
- Assist with marketing, presentation and administration of short courses offered by the Law Clinic.
Committee Work, Leadership and Management
- Serve on the following committees: Law Clinic management committee, Occupational Health and Safety committee of the Faculty of Law, Community Engagement and Professional Development committee of the Faculty of Law, and the Faculty Board of the Faculty of Law.
- Ensure that all staff members are managed effectively according to the office directives.
- Ensure sound operational management of the Potchefstroom Law Clinic.
- Increase the amount of community engagement activities and access to NWU expertise at the Law Clinic.
- Create an enabling leadership culture by developing a shared direction, shared values and alignment and commitment to transform the organisational culture of the Law Clinic.
- Foster a participative and developmental leadership style.
- Improve team cohesion, synergy and effectiveness.
Occupational Health and Safety
- Under health and safety law each employee has a duty to take care of their own health and safety and that of others who may be affected by the former’s actions or omissions at work. Therefore, each employee must cooperate with management, OHS officials and colleagues to help everyone meet their legal requirements, whilst upholding and maintaining general occupational health and safety standards and practices.
- Occupational Health and Safety Officer for the Potchefstroom Law Clinic.
- LLB or equivalent qualification on NQF level 8.
- Admitted as a legal practitioner with a minimum of three (3) years of experience.
Added Advantages:
- An LLM on NQF level 9.
- A Postgraduate Diploma on NQF level 8.
- Experience with mediation.
- Experience in teaching and learning at an academic institution.
- Experience with project management.
Key Functional/Technical Competencies:
- Computer literacy in MS Word and Office, as well as email, internet and electronic retrieval of legal sources.
- Good communication skills (verbal and written).
- Demonstration of language proficiency in order to function optimally in the various multilingual environments of the NWU.
- Sound knowledge of clinical legal education, criminal and civil law.
- Ability to supervise and mentor project coordinators (supervising legal practitioners), candidate legal practitioners, paralegals, administrative staff, and students.
Key Behavioural Competencies:
- Good interpersonal relations.
- The ability to accommodate multiculturalism.
Remuneration:
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Enquiries Regarding Job Content May Be Directed To: Mrs. Chrisna Nicholson at
Enquiries Regarding Recruitment Process May Be Directed To: Mr. Byron Louw on
Closing Date: 26 April 2024
Planned Commencement of Duties: As soon as possible
Kindly Take Note: Applications must be submitted online through the official NWU vacancy website. Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan. The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only. If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
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Manager: legal services (p001570)
Posted today
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Job Description
Manager: Governance and Legal Services
Posted 13 days ago
Job Viewed
Job Description
Job category: Others: Education and Training
Location: Johannesburg Metropolitan
Contract: Fixed Term Contract
EE position: Yes
IntroductionMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
CORE PURPOSE
The Manager: Governance and Legal Services will be responsible for the management of student and academic legal services, and provide oversight for student-related disciplinary, appeals and grievance procedures. The candidate will additionally provide governance oversight and monitoring for the management and handling of student records and serve the role of secretariat for the Registrar’s Office and related committee structures, including the establishment and management of the institution’s Convocation. The candidate will maintain the institution's governance matrix and monitor the maintenance of institutional policies and procedures within MANCOSA’s quality management system (QMS).
CORE FUNCTIONS INCLUDE:
Student and Academic Legal Services
- Establish, manage and maintain the Legal Services structure within the Registrar’s Office. Formulate a Legal Services Framework in line with the institution’s strategic pillars.
- Dispute Resolution: Mediate escalated student disputes. Provide formal mediation or arbitration for complex disputes, ensuring impartiality and adherence to institutional policies.
- Policy Development and Review: Assist in the development, review, and implementation of institutional policies to ensure they are legally sound and compliant, and reflect on the Institutional Governance Matrix on the Quality Management System (QMS).
- Provide timely and accurate legal advice on student and academic matters.
Governance Matrix Maintenance on QMS
- Establish the institutional Governance Matrix on the QMS, for the monitoring, maintenance and management of committee TORs, institutional policies, SOPs, charters, and frameworks.
- Ensure seamless integration of governance data with MANCOSA’s QMS.
- Conduct training and coordinate stakeholder communication with respect to the requirements of the QMS Governance Matrix, and assist stakeholders in conducting the relevant TOR, Policy, SOP, Framework and Charter reviews.
- Coordinate with Monitoring and Evaluation to ensure that the institutional profile for the HEQC Online is maintained up to date and relevant governance documentation.
Secretariat Function for the Registrar’s Office
- Provide high-quality secretariat services for institutional committees and meetings. Organising and scheduling meetings, preparing agendas, circulating documents, taking minutes, and maintaining the resolutions register, following up on action items for the relevant governance committees (e.g. Senate).
- Record Keeping: Managing and archiving minutes, policies, and sensitive institutional records in compliance with legal requirements.
- Manage the Registrar’s Office documentation and record-keeping processes efficiently.
Establishment and Management of the Institution’s Convocation
- Develop and implement a Convocation framework in alignment with institutional requirements.
- Facilitate Convocation meetings and events to enhance alumni engagement.
- Maintain Convocation communication and records.
Oversight and Guidance for Student Disciplinary and Grievances & Appeals Committees
- Establish a grievance and appeal and student disciplinary management procedure and system.
- Review and constitute the Student Disciplinary Committee and Grievances and Appeals Committees to ensure it is fit-for-purpose.
- Ensure student disciplinary matters and grievance processes are handled in accordance with institutional policies.
- Provide training and guidance to committee members on handling cases.
Governance Oversight of Student Records Management
- Ensure the governance of student records is compliant with institutional and legal requirements.
- Implement best practices in the digitization and management of student records.
- Ensure the rigour and validity of the governance supporting the verification of historic student records.
Minimum Requirements:
- Bachelor of Laws (LLB)
- Postgraduate qualification in Higher Education Administration advantageous
- 5 years of experience in legal and governance roles within higher education.
- Experience working within a registrar’s office.
Essential Job-Related Knowledge, Skills and Behaviour
- Strong knowledge of the South African higher education regulatory environment, frameworks, legislation and governance structures.
- Strong understanding of, and experience implementing the principles of King IV.
- Excellent communication, organizational, and leadership skills.
- Analytical thinking and problem-solving.
- Strong attention to detail.
- Ability to work independently and in a team.
- Proficiency in legal research and interpretation of policies and regulations.
Physical Requirements of the Post
Must be capable of working with visual and auditory input.
Special Conditions Attached to the Job
- Willingness to work overtime when required.
- Must have a valid South African driver’s license.
Manager: Company Secretary & Legal Services
Posted 25 days ago
Job Viewed
Job Description
Qualifications and Experience:
- An LLB Degree or equivalent qualification.
- Admission as an Attorney or Advocate of the High Court of South Africa would serve as an added advantage.
- A Chartered Company Secretary Qualification would be an advantage.
- Minimum of five (5) years at the senior management level.
- Minimum of five (5) years working as a Company Secretary in a regulatory authority or public service/ administration environment.
- Experience in preparing policy-related briefings and presenting policy proposals.
Responsibilites
- Providing strategic direction and leadership to the Company Secretary Unit and the Agency, and ensuring focus on strategic imperatives.
- Formulating creative solutions to enhance cost-effectiveness and efficiency in the delivery of services.
- Advising and providing legal opinions to the Board and Management on all legally related matters.
- Ensure the formulation of the board's business plan and policies and their execution. Ensuring that the Agency complies with Corporate Governance best practices.
- Drive a culture of continuous improvement in terms of sound corporate governance and legislation.
- Facilitate all the activities relating to the evaluation of the effectiveness of the board and its committees.
- Develop and ensure implementation of secretariat policies and procedures.
- Processing and accounting for the Board budget and expenditure.
- Organizing all board and board committee meetings and ensuring proceedings and resolutions are properly recorded and circulated
- Preparing the agenda in consultation with the Chairperson and Chief Executive Officer and the other documents for all the meetings of the board of directors.
- Attending the broad meetings to ensure that the legal requirements are fulfilled and provide such information as is necessary.
- Arranging with the consultation of the Chairperson the annual and extraordinary general meetings of the Agency and attending such meetings to ensure compliance with the legal requirements and to make correct records thereof.
- Ensuring compliance with the provisions of the Companies Law, King IV, and rules made thereunder, and other statutes and policies of the Agency.
- Litigation, early detection of possible litigation, and legal management.
- Compliance management of the Agency.
- Reporting to various statutory bodies and other internal reports as required.
- Ensuring that the affairs of the agency are managed by its objects contained in the articles of association and the provisions of the Companies Law
- Filling of various documents/returns as required under the provisions of the Companies Law.
- Advising, in conjunction with the agency's legal services, the chief executive or other executive, in respect of the legal matters, as required.
- Engaging legal advisors and defending the rights of the Agency in the Courts of Law.
Competencies, Skills, and Attributes
- A thorough understanding of the Municipal Finance Management Act, Local Government, Municipal Systems Act, Companies Act, and related legislation and regulations.
- Knowledge of the King IV Code of Good Governance.
- Knowledge of Performance Management & Reporting. A high level of computer literacy is essential.
- Problem-solving and analytical skills.
- People management and empowerment.
- Knowledge management; Change management; Legislation, policy, and implementation; Stakeholder relations; Mediation; Client orientation and Customer focus, as well as Communication, both verbal and written.
- Ability to deal with pressures and setbacks.