310 Cashiering jobs in South Africa

Cashiering Supervisor

Worcester, Western Cape Sun International

Posted today

Job Viewed

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Job Description

Job Purpose

The Cashiering Supervisor is responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count and cash-up processes as required,

ensuring operational excellence, procedural compliance, and guest service satisfaction.

Key Performance Areas

Floor Supervision

  • Supervises the shift
  • Conducts rostering and duty allocations
  • Handles Shift briefings / handovers / shift reports / disputes
  • Action surveillance audits to correct reported discrepancies, and escalate computer related queries to relevant parties
  • Secure cashiering and count areas
  • Check cash desk, count and cash-up areas and ensure all equipment is functioning and ready for service, escalating any issues
  • Check cleanliness of customer service areas
  • Conduct daily cash desk reconciliations; log any variances and report these to management
  • Complete supporting documents
  • Review duty checklist, prioritise and action as needed
  • Maintain cash levels during service to mitigate risk and cater for demand
  • Report and investigate error tracing or cashier variances with Surveillance
  • Obtain all requirements for establishing Cheque Cashing Facility Applications
  • Verify suspicious transactions and report as required
  • Cash-up and sign off of cashier floats
  • Assist with complicated and escalated transactions
  • Complete daily shift report
  • Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.

Supervised Cash Desk Standards

  • Communicates and monitors compliance to the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations
  • Reconciles and resolves pay-out exceptions and variances
  • Conducts audits at the cash desk daily in line with standard operating procedures – reports balance back to actual.
  • Retrieve overpaid monies
  • Supervise cash levels to meet demand
  • Log all error tracing / cashier variances
  • Handle or escalate suspicious transactions as per legislated requirements.
  • Reconcile Forex and conduct banking
  • Completes exception reports/ journals as per SOP

Count Supervision

  • Supervise the count as per ICS
  • Capture data into the casino management system
  • Ensures the appropriate collection of slot machine drop boxes.
  • Supervise the sorting, counting, strapping and recording the contents of slot drops
  • Compare information contained in drop boxes to data stored on computer terminal.
  • Supervise the reading and recording of slot machine meters.
  • Record and file documentation

Cash-up Supervision

  • Check and sign for the change float and other floats held in the safe at the start of the shift
  • Supervise the cash-up as per standard operating procedures
  • Facilitate the secure collection of cash and credit transactions and floats, ensuring credit card slips are accompanied by a settlement slip.
  • Supervise and sign off the sorting, counting, sealing and recording of contents to the vault in preparation for banking, ensuring seal numbers are accurately recorded
  • Supervise and sign off banking of daily cash takings by the vault aid
  • Verify suspicious transactions and report as required
  • Cash-up and sign off on the day's cash-up
  • Supervise and sign off the clearance of Auto Safe machine as stipulated in SOP.
  • Float reconciliations variances must be investigated and resolved immediately.
  • Record and file documentation and report on error tracing or cash-up variances
  • Record and submit to Revenue Controller, cash-up officer's shortages for payroll deduction

People Supervision

  • Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
  • Conduct performance contracting, reviews and development discussions with staff
  • Identifies performance gaps and conduct coaching and on job training
  • Identifies and addresses misconduct issues
  • Keeps records of coaching discussions
  • Develop, update and communicate departmental procedures and controls to all staff

Delivered Customer Experience

  • Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
  • Shift handover ensures that staff can provide customers with relevant service
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
  • Report on any issues experienced and solutions executed

Education

  • Grade 12

Experience

  • Minimum of 3-year cash desk / count experience, preferably in the gaming industry
  • Experience in a supervisory position in the cash handling industry is an advantage
  • Meet the requirements for a key gaming licence
  • Ability to work shifts that meet operational requirements

Core and Personal Behavioural competencies:

  • Relating (connecting; valuing diversity and interacting)
  • Maintaining focus
  • Acting with energy and enthusiasm
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Checking (accuracy in the handling and recording of transactions)
  • Following Instructions
  • Emotional maturity
  • Honesty in the handling of cash

Technical / Proficiency competencies:

  • English verbal and written communication skills
  • Numerical skills (calculations)
  • Cash / credit transaction knowledge and administration
  • Cash-up procedures and administration
  • Count procedures and administration
  • Detect fraudulent currency
  • FICA threshold and suspicious transaction reporting
  • Cash desk equipment usage and maintenance
  • Basic computer skills
  • People Supervisory skills
  • Rostering (Kronos

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.

Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.

Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to

Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

This advertiser has chosen not to accept applicants from your region.

Cashiering Supervisor

Sun International

Posted 6 days ago

Job Viewed

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Job Description

permanent

Job Purpose


The Cashiering Supervisor is responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count and cash-up processes as required,


ensuring operational excellence, procedural compliance, and guest service satisfaction.


Key Performance Areas


Floor Supervision



  • Supervises the shift

  • Conducts rostering and duty allocations

  • Handles Shift briefings / handovers / shift reports / disputes

  • Action surveillance audits to correct reported discrepancies, and escalate computer related queries to relevant parties

  • Secure cashiering and count areas

  • Check cash desk, count and cash-up areas and ensure all equipment is functioning and ready for service, escalating any issues

  • Check cleanliness of customer service areas

  • Conduct daily cash desk reconciliations; log any variances and report these to management

  • Complete supporting documents

  • Review duty checklist, prioritise and action as needed

  • Maintain cash levels during service to mitigate risk and cater for demand

  • Report and investigate error tracing or cashier variances with Surveillance

  • Obtain all requirements for establishing Cheque Cashing Facility Applications

  • Verify suspicious transactions and report as required

  • Cash-up and sign off of cashier floats

  • Assist with complicated and escalated transactions

  • Complete daily shift report

  • Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.


Supervised Cash Desk Standards



  • Communicates and monitors compliance to the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations

  • Reconciles and resolves pay-out exceptions and variances

  • Conducts audits at the cash desk daily in line with standard operating procedures – reports balance back to actual.

  • Retrieve overpaid monies

  • Supervise cash levels to meet demand

  • Log all error tracing / cashier variances

  • Handle or escalate suspicious transactions as per legislated requirements.

  • Reconcile Forex and conduct banking

  • Completes exception reports/ journals as per SOP


Count Supervision



  • Supervise the count as per ICS

  • Capture data into the casino management system

  • Ensures the appropriate collection of slot machine drop boxes.

  • Supervise the sorting, counting, strapping and recording the contents of slot drops

  • Compare information contained in drop boxes to data stored on computer terminal.

  • Supervise the reading and recording of slot machine meters.

  • Record and file documentation


Cash-up Supervision



  • Check and sign for the change float and other floats held in the safe at the start of the shift

  • Supervise the cash-up as per standard operating procedures

  • Facilitate the secure collection of cash and credit transactions and floats, ensuring credit card slips are accompanied by a settlement slip.

  • Supervise and sign off the sorting, counting, sealing and recording of contents to the vault in preparation for banking, ensuring seal numbers are accurately recorded

  • Supervise and sign off banking of daily cash takings by the vault aid

  • Verify suspicious transactions and report as required

  • Cash-up and sign off on the day’s cash-up

  • Supervise and sign off the clearance of Auto Safe machine as stipulated in SOP.

  • Float reconciliations variances must be investigated and resolved immediately.

  • Record and file documentation and report on error tracing or cash-up variances

  • Record and submit to Revenue Controller, cash-up officer's shortages for payroll deduction


People Supervision



  • Supervises employees to ensure that staff uniform, hygiene and appearance is maintained

  • Conduct performance contracting, reviews and development discussions with staff

  • Identifies performance gaps and conduct coaching and on job training

  • Identifies and addresses misconduct issues

  • Keeps records of coaching discussions

  • Develop, update and communicate departmental procedures and controls to all staff


Delivered Customer Experience



  • Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times

  • Shift handover ensures that staff can provide customers with relevant service

  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.

  • Report on any issues experienced and solutions executed





Education



  • Grade 12 


Experience



  • Minimum of 3-year cash desk / count experience, preferably in the gaming industry

  • Experience in a supervisory position in the cash handling industry is an advantage

  • Meet the requirements for a key gaming licence

  • Ability to work shifts that meet operational requirements


Core and Personal Behavioural competencies:



  • Relating (connecting; valuing diversity and interacting)

  • Maintaining focus

  • Acting with energy and enthusiasm

  • Collecting Information (listening; asking questions)

  • Dealing with Customers

  • Checking (accuracy in the handling and recording of transactions)

  • Following Instructions

  • Emotional maturity

  • Honesty in the handling of cash


Technical / Proficiency competencies:



  • English verbal and written communication skills

  • Numerical skills (calculations)

  • Cash / credit transaction knowledge and administration

  • Cash-up procedures and administration

  • Count procedures and administration

  • Detect fraudulent currency

  • FICA threshold and suspicious transaction reporting

  • Cash desk equipment usage and maintenance

  • Basic computer skills

  • People Supervisory skills

  • Rostering (Kronos




Note:


The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.


Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.


Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to


Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.


This advertiser has chosen not to accept applicants from your region.

Point of Sale

R150000 - R250000 Y woolworths

Posted today

Job Viewed

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Job Description

Listing reference: woolw_

Listing status: Online

Apply by: 11 September 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

EE position: No

Introduction

To manage and oversee all till processes at the till podiums, ensuring efficient cash handling, accurate transaction processing, proper staff coverage, and adherence to company policies and customer service standards.

Job description

  • Manage till podiums
  • Process card queries
  • Identify float discrepancies
  • Plan shifts and prepare staff schedules
  • 1st line of call to address customer incidents
  • Ensure staff awareness and provide training and coaching
  • Maintain hygiene and shop keeping disciplines

Minimum requirements

  • Grade 12 or equivalent NQF level
  • At least 6 months till operator experience (no till discrepancies (TDC's) will count very much in favour)
  • Proficiency in English
  • Basic supervisory skills will be advantageous
This advertiser has chosen not to accept applicants from your region.

Junior Point of Sale Administrator

R300000 - R400000 Y Pedros

Posted today

Job Viewed

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Job Description

Job Description
The Junior Point of Sale Administrator is responsible for supporting the setup, maintenance, and administration of Point of Sale systems across international locations. This role ensures accurate menu updates, system configurations, and troubleshooting while collaborating with internal teams and external vendors to maintain smooth POS operations.

Key Responsibilities

POS System Administration

  • Assist with POS configuration and setup for new international stores.
  • Update menu items, pricing, and promotions as per regional requirements.
  • Ensure accurate linking of MIs and recipes to minimize inventory variances.
  • Support the implementation of order types, tax settings, and tender setups per country-specific requirements.

Data Entry & Maintenance

  • Accurately input and verify product and menu data within the POS system.
  • Maintain POS master data records across all international regions.
  • Assist in bulk data uploads and validations for system-wide updates.

Issue Logging & Troubleshooting

  • Log and track POS-related queries from international stores and escalate as needed.
  • Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues).
  • Work with vendors (e.g., Micros, Yumbi, Uber & Mr D) to resolve technical issues affecting POS functionality.

Regional Support & Coordination

  • Communicate menu changes and system updates to store managers and relevant stakeholders.
  • Support international store openings by ensuring accurate system configurations.
  • Coordinate with vendors to activate, test, and maintain POS integrations.

Reporting & System Monitoring

  • Monitor POS system performance and report issues proactively.
  • Generate basic sales, stock variance, and transaction reports for international stores.

  • Assist with data extraction and validation for internal audits and operational reviews.

Core Deliverables

  • Accurate POS System Configuration: Ensure that all menu, pricing, and settings are correctly applied per region.
  • Timely Issue Resolution: Address POS-related queries promptly to minimize disruptions.
  • Data Accuracy & Compliance: Ensure POS data integrity aligns with business and regional compliance standards.
  • System Availability & Reliability: Support POS uptime and performance monitoring across locations.

Required Skills And Competencies
Technical & POS Expertise

  • Basic understanding of POS systems (Micros, or similar).
  • Familiarity with menu management, tax settings, and tender configurations.
  • Exposure to POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi).
  • Administrative & Analytical Skills
  • Strong attention to detail for accurate data entry and validation.
  • Ability to generate and interpret basic POS reports.
  • Proactive approach to identifying discrepancies and resolving issues.

Communication & Coordination

  • Ability to engage with store teams, vendors, and IT teams.
  • Strong written and verbal communication for reporting and troubleshooting.
  • Ability to multi-task across multiple store locations and requests.

Apply

This advertiser has chosen not to accept applicants from your region.

Junior Point of Sale Administrator

Newlands, Western Cape R400000 - R800000 Y Pedros Flame Grilled Chicken

Posted today

Job Viewed

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Job Description

The Junior Point of Sale Administrator is responsible for supporting the setup, maintenance, and administration of Point of Sale systems across international locations. This role ensures accurate menu updates, system configurations, and troubleshooting while collaborating with internal teams and external vendors to maintain smooth POS operations.

Key Responsibilities
POS System Administration
  • Assist with POS configuration and setup for new international stores.
  • Update menu items, pricing, and promotions as per regional requirements.
  • Ensure accurate linking of MIs and recipes to minimize inventory variances.
  • Support the implementation of order types, tax settings, and tender setups per country-specific requirements.
Data Entry & Maintenance
  • Accurately input and verify product and menu data within the POS system.
  • Maintain POS master data records across all international regions.
  • Assist in bulk data uploads and validations for system-wide updates.
Issue Logging & Troubleshooting
  • Log and track POS-related queries from international stores and escalate as needed.
  • Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues).
  • Work with vendors (e.g., Micros, Yumbi, Uber & Mr D) to resolve technical issues affecting POS functionality.
Regional Support & Coordination
  • Communicate menu changes and system updates to store managers and relevant stakeholders.
  • Support international store openings by ensuring accurate system configurations.
  • Coordinate with vendors to activate, test, and maintain POS integrations.
Reporting & System Monitoring
  • Monitor POS system performance and report issues proactively.
  • Generate basic sales, stock variance, and transaction reports for international stores.
  • Assist with data extraction and validation for internal audits and operational reviews.

# Core Deliverables
- Accurate POS System Configuration: Ensure that all menu, pricing, and settings are correctly applied per region.
- Timely Issue Resolution: Address POS-related queries promptly to minimize disruptions.
- Data Accuracy & Compliance: Ensure POS data integrity aligns with business and regional compliance standards.
- System Availability & Reliability: Support POS uptime and performance monitoring across locations.

Required Skills and Competencies
Technical & POS Expertise
  • Basic understanding of POS systems (Micros, or similar).
  • Familiarity with menu management, tax settings, and tender configurations.
  • Exposure to POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi).
  • Administrative & Analytical Skills
  • Strong attention to detail for accurate data entry and validation.
  • Ability to generate and interpret basic POS reports.
  • Proactive approach to identifying discrepancies and resolving issues.
Communication & Coordination
  • Ability to engage with store teams, vendors, and IT teams.
  • Strong written and verbal communication for reporting and troubleshooting.
  • Ability to multi-task across multiple store locations and requests.
This advertiser has chosen not to accept applicants from your region.

Customer Service

Paarl, Western Cape R180000 - R250000 Y Sigma Connected Group

Posted today

Job Viewed

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Job Description

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

This advertiser has chosen not to accept applicants from your region.

Customer Service

R120000 - R360000 Y Sigma Connected

Posted today

Job Viewed

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Job Description

What being part of the Sigma Family means for you:

What being a part of the Sigma Family means for you

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

  • Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity.:

What Your Day-to-Day will Look Like:

You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

This advertiser has chosen not to accept applicants from your region.
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Customer Service

Stellenbosch, Western Cape R120000 - R180000 Y The Created

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Job Description

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

  • Provide customer service via email, Instagram DMs, and WhatsApp Business

  • Receive and process online orders

  • Pack, ship, and perform quality control on products

  • Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

  • Strong written communication skills

  • Computer literacy

  • Excellent organisational skills

  • Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

  • Positive, "yes" mentality

  • Team player

  • Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

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Customer Service

Midrand, Gauteng R90000 - R120000 Y LGC

Posted today

Job Viewed

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Job Description

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

  • Order Management:

Efficiently and accurately process customer orders.

  • Customer Support:

Respond to customer inquiries with professionalism and clarity.

  • Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

  • Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

  • To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
  • Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
  • To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
  • To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
  • To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
  • Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
  • To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
  • To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
  • To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
  • Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

  • Previous experience in a sales support or customer service environment
  • Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
  • Excellent written and verbal communication
  • Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
  • Proficient in handling high-pressure situations with efficiency and composure
  • Strong IT skills: MS Office, Excel, Outlook, MS Teams
  • Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
  • Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

  • Valid Driver's License and own transport
  • High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

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Customer Service

Strand, Western Cape R200000 - R400000 Y Predator Offroad

Posted today

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Job Description

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:


• Capture same-day orders (zero errors)


• Invoice within 30 mins of confirmation


• Route calls in <10s & log every lead


• Coordinate trade shows/reseller days

Must-haves:


• English & Afrikaans
• Helderberg-based


• Fast, accurate admin & pro phone manner


• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

Hiring #CustomerService #Admin #Bilingual #Afrikaans #English #Helderberg #4x4 #Overlanding #Invoicing #Events
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