7 Case Management jobs in South Africa

Job Purpose:

The position of a Case Management Officer is required for the National Bargaining Council for the Private Security Sector in terms of its establishment Section 29(15)(a) of the Labour Relations Act as amended. The Case Management Officer will be responsible for the administrative processes of the Council’s Dispute Resolution with the use of the Case Management System.

• Minimum of an appropriate Grade 12 certificate and/or equivalent
• Post Matric Qualification in Labour Relations/Human Resources/Administration (or relevant equivalent)
• 2 - 3 years relevant working experience in Labour Relations/Dispute Resolution/Service/Human Resources/environment
• CCMA Case Management System (CMS) utilisation experience an added advantage

• Knowledge of Labour Legislation
• Knowledge of Collective Bargaining
• Knowledge of Dispute Resolution Processes
• Highly proficient in Microsoft Office applications
• Good Administration and Planning Skills
• Good Communication Skills (Written & Verbal)
• Deadline driven
• Self-Motivated
• Good Stakeholder Relations

• Perform a client services function, receiving referred clients to enquire about specific cases and opening cases/files for those parties lodging a dispute if required.
• Capturing of daily applications on Case management system.
• Screening files/ referrals to ensure that all details are correct, that the stipulated timelines are adhered to, and that the required signatories have signed.
• Scheduling of cases in terms of date, venue and time and informing both parties.
• Booking of interpreters and commissioners for cases and ensuring that a venue is booked timeously.
• Once the commissioner has made an award/decision, send to senior personnel to check and then distribute outcome to all concerned parties.
• Coordinate and manage the rescission and review applications and assign commissioners and interpreters.
• Ensure that all recording equipment is in good working order and operational for all cases to be heard.
• Ensure all settlement agreements and compensation awards are loaded to the CMS system to record for performance stats and accreditation status.
• Administer all condonation applications in terms of the CCMA rules in consultation with the Commissioner and report to Senior any challenges experienced.
• Assist in all section 143 matters in respect of CCMA certification and ensure that the applicants follow the right process for enforcement.
• Coordinate the submission of Claims/Invoices Payments obtained from the commissioners/interpreters.
• Manage correspondence for the area including writing letters to parties, distribution of correspondence and responding to emails received from panellists and parties on a daily basis.
• Ensure files are filed in numerical order and retrieval of labour court files which need to be submitted to the legal department.
• Receive monthly statistics from the CCMA and create a report on all matters received.
• Compile all statistical reports and submit to senior timeously.

Applications:

To apply, follow one of the following two options.

• Click Apply for this Position Below; OR;
• Email a fully completed and signed NBCPSS Job Application Form and a comprehensive CV to . On the subject line of the email kindly write 'Application – Case Management Officer - Bloemfontein’ .

Should you not hear from us 60 days after the closing date, please consider your application unsuccessful.

At the NBCPSS we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. We are committed to transformation and embracing diversity.

Cape Town, South Africa | Posted on 03/07/2025

We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.

Core Responsibilities

• Analyse and translate business requirements into technical solutions
  
• Develop, configure, and enhance SAP Case Management modules
  
• Perform unit testing, integration testing, and debugging of SAP modules
  
• Implement secure programming practices and user role management
  
• Design and maintain technical documentation
  
• Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
  

Minimum Qualifications

• Developer-specific SAP Certification (all levels accepted)
  

• 8+ years SAP Development Experience
  
• SAP Case Management Programming
  
• Software architecture/design (e.g., DAMS)
  

• Experience in Local Government is highly beneficial
  

• Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
  
• Generic Case Framework for Public Sector Records Management (PSRM)
  
• SAP RE_FX, specifically SAP LUM
  
• Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
  
• It is strongly recommended that the candidate resides in Cape Town
  

• Strong problem-solving and analytical thinking
  
• Excellent communication and documentation skills
  
• Ability to work independently and collaboratively within a project team
  

Cape Town, South Africa | Posted on 03/07/2025

We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.

Core Responsibilities

• Analyse and translate business requirements into technical solutions
  
• Develop, configure, and enhance SAP Case Management modules
  
• Perform unit testing, integration testing, and debugging of SAP modules
  
• Implement secure programming practices and user role management
  
• Design and maintain technical documentation
  
• Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
  

Minimum Qualifications

• Developer-specific SAP Certification (all levels accepted)
  

• 8+ years SAP Development Experience
  
• SAP Case Management Programming
  
• Software architecture/design (e.g., DAMS)
  

• Experience in Local Government is highly beneficial
  

• Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
  
• Generic Case Framework for Public Sector Records Management (PSRM)
  
• SAP RE_FX, specifically SAP LUM
  
• Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
  
• It is strongly recommended that the candidate resides in Cape Town
  

• Strong problem-solving and analytical thinking
  
• Excellent communication and documentation skills
  
• Ability to work independently and collaboratively within a project team
  

• Engaged teaching and learning on both under- and post graduate levels: Develop study material, facilitate contact sessions, internal and external moderation and assessment.
  
  

• Engaged research: Supervision of post graduate students; internal and external examination of post graduate research dissertations and/or theses; participation in the applicable research entity and publication of articles. Independent research and sharing of expertise with diverse communities of practice and enquiry.
  
  

• Maintain involvement in community service as a scholarly practice.Execute activities by which discipline-based skills and knowledge are made relevant to the community.
  
  

• Participate in faculty and school committees.
  
  

• A Master of Social Work (NQF level 9). The master’s degree must be achieved with an average of 70% or above. Please attach proof of the results in your application.
• Portfolio of evidence in Forensic Practice.
• Registered as Social Worker with the SACSSP.
• A minimum of one (1) year’s research and innovation experience as an emerging researcher showing interest in Forensic Practice.
• A minimum of one (1) year generic Social Work practice experience - direct practice and/or Social Work supervisory/ managerial.
• Applicants must be SA citizens and 40 years or younger of age.
  
  

• Master of Social Work in Forensic Practice
• A minimum of one (1) year teaching and learning experience in blended contact sessions with university students.
  
  

• Ability and experience to work from an evidence-based approach in Social Work.
• Excellent communication skills (verbally and written).
• Demonstration of language proficiency to function optimally in the various multilingual environments of the NWU.
• Computer literacy (Microsoft office, e-mails, power point, software for data analysis).
  
  

• Ability to use e-media for teaching, studying and communication.
• The ability to work well independently as well as in a team.
• Good time management and ability to work well under pressure.
  
  

• Teach at both undergraduate and postgraduate levels ;
• Supervise M aster’s and doctoral students;
• Conduct research and publish articles in accredited ( and preferably high -impact) journals;
• Participate in curriculum development of undergraduate and postgraduate modules as required;
• Present research at local and international conferences;
• Participate in generating third-stream income for the department;
• Conduct academic administration and other duties, as determined by the Head of Department;
• P articipate in the Department’s strategic initiatives relating to teaching, research , and community engagement.
  
  

• A doctoral degree in Social Work;
• Teaching experience (undergraduate and postgraduate level) appropriate to the appointed position;
• Supervision experience of M aster’s students;
• A proven research and publication record of accomplishment in specialised field, appropriate to the post level;
• Registration with the South African Council for Social Service Professions.
  
  

• Applied knowledge of developmental social work;
• Knowledge and experience in social work management and supervision;
• Knowledge and skills in social work with groups;
• Language and communication skills appropriate to the post level;
• Computer skills appropriate to the post level (e.g., expertise in the use of Microsoft Office suite of applications).
  
  

• Practice experience in social work management and supervision;
• Teaching and practice experience of social work with groups;
• An NRF rating (for Associate Professor);
• Evidence of national team research engagement.
  
  

• A comprehensive CV;
• Copies of qualifications and current SACSSP registration;
• A brief self-evaluation indicating how the candidate meets the requirements of the position;
• A brief outline of the candidate ’ s completed and current research activities, as well as envisioned future research;
• The candidate’s envisioned contribution to the Department;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.
  
  

Join to apply for the Social Work Manager: Programme Implement and Coordination (Metro North), Ref No. DSD 25/2025 role at Western Cape Government .

The Department of Social Development, Western Cape Government, seeks a qualified and competent individual to deliver Social Welfare and Community Development services in the region. The role involves promoting social change, problem-solving in human relationships, and empowering communities to enhance social well-being.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industry: Government Administration

Note: Referrals can increase your chances of interview opportunities by 2x.