8 Case Management jobs in South Africa

Performance-related bonus up to 15% (for permanent roles)

We have an exciting role for a Case Management Assistant to sit within our South Africa Cases Team.

Working within the South Africa Case Management team, you will support the delivery of services for South Africa members, providing assistance to Medico and Dento Legal Consultants, and Case Managers.

1. Assist the Medico and Dento Legal Consultants and Case Managers with all case-related activities.
2. Answer phone calls from members, address and resolve queries, and provide excellent service.
3. Assess the initial case to determine the appropriate strategy, allocate and complete tasks, and record the agreed approach.
4. Provide support and assistance on case management, liaising with members and panel lawyers, drafting and reviewing correspondence, creating letters of instruction, and updating case status.
5. Provide effective and proactive administration support to the team, including message-taking, checking and coordinating file-related post, and handling correspondence.
6. Attend team huddles and meetings.

The ideal candidate will be passionate about providing excellent service to MPS members, acting as an ambassador of our values, especially "Member First." You will confidently handle difficult conversations with empathy and manage expectations accordingly.

Since you will be speaking with members over the phone, you should have a pleasant telephone manner and aim to leave members feeling valued and well cared for, resolving queries where possible. You will also communicate with members via letter and email, so excellent writing and typing skills, along with a keen eye for detail, are essential.

A great team player, you will be proactive in assisting the team and confident in asking for support when needed.

We welcome applicants from all backgrounds and encourage you to apply even if you do not meet 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment where everyone can be heard.

What’s important to MPS is that our people embody our values.

If you have any questions about any advertised role or how we can support you, please contact our Recruitment Team.

Cape Town, South Africa | Posted on 03/07/2025

We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.

Core Responsibilities

• Analyse and translate business requirements into technical solutions
  
• Develop, configure, and enhance SAP Case Management modules
  
• Perform unit testing, integration testing, and debugging of SAP modules
  
• Implement secure programming practices and user role management
  
• Design and maintain technical documentation
  
• Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
  

Minimum Qualifications

• Developer-specific SAP Certification (all levels accepted)
  

• 8+ years SAP Development Experience
  
• SAP Case Management Programming
  
• Software architecture/design (e.g., DAMS)
  

• Experience in Local Government is highly beneficial
  

• Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
  
• Generic Case Framework for Public Sector Records Management (PSRM)
  
• SAP RE_FX, specifically SAP LUM
  
• Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
  
• It is strongly recommended that the candidate resides in Cape Town
  

• Strong problem-solving and analytical thinking
  
• Excellent communication and documentation skills
  
• Ability to work independently and collaboratively within a project team
  

Chido Nenguke

12 September 2024

TEMPORARY SOCIAL WORK SUPERVISOR - (12 - MONTHS FIXED TERM CONTRACT)

Chido Nenguke

12 September 2024

Make a difference

The Haven Night Shelter Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who are committed to reintegration.

The Haven Night SHELTER ORGANISATION, NAPIER STREET, GREENPOINT requires the services of a DYNAMIC SOCIAL WORK SUPERVISOR who will report directly to the CEO.

The Social Work Supervisor will assist in supervising Social Workers; Social Auxiliary workers and Community Development workers working at partner NGO’s that will be based at the Head Office, 2 Napier Street, Cape Town.

NGO’s funded by the Families program of the Department of Social Development make use of supervision services provided by The Haven. These NGO’s focus on family reunification services, physical care, and support to families with the focus on preventing disintegration of family life and reunification of families.

The role of the Social Work Supervisor is for the improvement of the lives of the people whom these NGO’s serve. Effective functioning of the social work aspect is pivotal to the success of the organisations fulfilling its Mission and reaching its objectives.

MINIMUM REQUIREMENTS: -

• Qualified Social Worker registered with SACSSP in South Africa.
• Seven years’ work experience.
• Code 08 driver’s licence (non-negotiable).
• Ability to work well with people as a team.
• Computer literacy – MS Outlook, MS Word and Excel.
• Ability to work under minimal supervision.
• Experience in the NGO sector will be an advantage.
• Training or experience in Supervision will be beneficia.
  
  

• Supervise and advise social workers, social auxiliary workers and social worker volunteers to ensure an effective social work service for the Organisations. Be a resource to others and an advocate in the Sector for best practice in social reintegration and strengthening of families.
• Professional and general supervision of the Social Work staff assigned to you.
• Quality control of the work delivered by supervisees
• Advise supervisees with regard to all aspects of the work.
• Manage performance and assist with conduct and discipline of supervisees.
• Debrief and support supervisees to manage occupational stress and related issues to promote a sound and effective social work service.
• Ensure that all supervisees are trained and developed to be able to deliver work of the required standard efficiently and effectively, by inter alia, mentoring and coaching. This includes continuous professional development activities as prescribed.
• Ensure that the requirements as stated in the Transfer Payment Agreements, organisational directives and third-party contracts relating to social work are met and correctly reported on to the stakeholders.
  
  

Reference No.: DSD 57/2025

The Department of Social Development, Western Cape Government has opportunities for a suitably qualified and competent Social Worker to provide social work services within the Service Delivery Areas through the promotion of social change, problem solving in human relationships and the empowerment and liberation of people to enhance social well-being.

• Provide social work services within the Service Delivery Areas.
• Promote social change and problem solving in human relationships.
• Empower and liberate people to enhance social well-being.

• A suitably qualified and competent Social Worker.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Government Administration
• Location: Cape Town, Western Cape, South Africa