177 Career Coach jobs in South Africa

Coach, mentor and assist learners with practical exposure on the mine who has completed theoretical training in National Certificate: Rock breaking Surface excavation. Assist learners to gather the necessary evidence for the POE and evaluate te POE in preparation for final assessment. Guide and assist learners with preparing for blasting. Conduct PTO`s on learners with undergoing practical exposure on blasting blocks, explosives etc. Coach and mentor learners on site (in the pit). Identify learning gaps with learners where there is a lack of sufficient evidence. Perform additional training whether theoretically of practical after gaps were identified any other training related duties expected of him/her. Conduct one on one coaching and mentoring with individuals where required Undergo medicals and induction at the mine to gain access. Prepared to work on site, mines and remote areas. Be able to adhere to the Assessor and Moderator Code of conduct as per ETQA regulations. Assist learners with the DMRE board examination preparation. Will conduct various coaching and mentoring sessions with Rockbreaking learnership participants. Grade 12 or equivalent. Minimum 3/4 years related experience as an Assessor and coach in the National Certificate Rockbreaking: Surface Excavations and/or training in the mining industry. Will have an equivalent combination of education and experience in blasting on mines including the relevant earthmoving equipment ( Record of service to be submitted with application ). Be in possession of a relevant ETDP (NQF level 5/6) training qualification that includes unit standard perform One on one on the job training (US XXX-XXX). Good presentation and communication skills. Must hold an MQA qualification National Certificate Rockbreaking: Surface Excavation Operations together with a blasting Certificate. Must be a qualified DMRE blaster for surface excavations Good knowledge and understanding of the various skills programmes linked to te qualification e.g Blasting assistant, Blasting practices, Competent person A (Blasted and Non blasted) etc. and also the Mine Health and Safety Act. Must be registered as an Assessor Moderator with the MQA (Mining Qualifications Authority) and provide proof of registration (current registration with MQA must still be valid). Understanding of Mobile machinery Must be willing to travel to other provinces

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Business Unit: Discovery Invest

Function: Administration and Office Support

Date: 22 Aug 2025

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

To supervise team/s effectively, using standard processes to ensure the smooth and efficient running of the department.

Responsibilities and Objectives of this role

The main purpose of this role is to manage the administration of all Discovery Invest products applicable to legal transfers i.e. Normal Transfers (Withdrawal and Retirement), Section 14 transfers, Section 50 transfers and Unit transfers.

Key Responsibilities

• Managing the Administration Team that is responsible for the processing of Section 14 & Section 50 transfers (Directive 135) and Normal transfers (Withdrawal and Retirement)
• Liaising with Compliance and Legal aid to make amendments to all documentation as Legislation requires.
• Handling of escalations/queries relating to Section 14 & Section 50 transfers and Normal transfers (Withdrawal and Retirement).
• Relationship building with our intermediaries and internal and external colleagues /clients
• Plan team resourcing
• Monitoring team performance and activities
• Ensure coaching and necessary training is provided to all staff.
• Regular feedback to sub-ordinates, as a minimum apply the documented performance management practice used by Discovery.
• Achieve targets agreed to between line manager and yourself, by using the resource allocated to you.
• Addressing staff performance and consequence management.
• Staff development, coaching and training
• Ensure continual communication between management and the team.
• Ensure adherence to processes and procedures
• Make recommendations to enhance processes and system functions
• Ensure standard operating procedures are up to date and adhered to by all staff.
• Lead internal and external audits
• Quality Orientation/Attention To Detail
• Planning and Organizing/ Work Management
• Coping and dealing with Pressure
• Relationship building skills
• Results orientated
• Commitment
• Analysing data, root causes and problem solving

Education

Preferred Qualifications:

• Matric
• A minimum of 3-6 years’ working experience in a Senior Administrative role within a LISP industry
• Extensive LISP administration and process knowledge in legal transfers i.e Section 14, Section50 and Normal transfers.
• Knowledge and understanding of Long-Term Insurance Legislation, Penson Fund Act and Retirement Products.
• Knowledge and working experience in Discovery with relevant product knowledge as well as inter-departmental knowledge, knowing how the business fits together.
• Experience using the following systems is an added advantage:

Paradigm

Compass

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support ourcore purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As globalthought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage theirmoney well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them ofwhat it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing quality service experience, we have a job for youwhere you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Team Leader Coach supports a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates innovative solutions to gain efficiency. The role focuses on continuous improvement and customer-centricity across all service channels, including AI-powered chat, call centre operations and escalation management.

Areas of responsibility may include but are not limited to :

• Leading and building, dynamic high-performance teams who are multiskilled and operationally agile
• Agile coaching approach to improve both digital and human-led support interactions
• Drive new initiatives and changes within the team via change management processes
• Stay informed on fintech trends, cybersecurity practices, and digital compliance standards
• Act as a digital ambassador, encouraging digital adoption within your team and broader client service community
• Identify knowledge and skills gaps within their team through performance trend analysis and focus on increasing staff skills through targeted coaching
• Strategize, plans, design and conduct coaching interventions monthly that focus on closing identified gaps across the team
• Collaborate and share best practices and learnings with peers and other stakeholders to benefit the whole client service business
• Represent bank client services in different external forums by consistently articulating bank principles in building bank processes
• Consolidating and presenting team reports on performance, new initiatives, operational & people challenges in Manco’s
• Ensures awareness and knowledge of new systems functionality, review of SOP’s, products are embedded within the team
• Identify and reduce friction points that lead to escalations
• Ensure admin related to FAIS requirements, coaching, meetings and change management aspects are documented and saved centrally for auditing purposes
• Monthly incentive auditing, reviews and submissions to ensure accurate remuneration of bankers including monthly feedback in this regard

Special Conditions

• Full time, in office position
• Flexibility to work shifts, Monday to Sunday, including evenings, weekends and public holidays (24/7/365)

Experience & Education

• A bachelors degree with subjects relating to commerce
• Atleast 2-4 years working experience in a call centre environment including 1-2 years’ experience in the financial or banking industry
• 2-3 years leadership experience is advantageous
• Studying towards FAIS accreditation is advantageous
  

Personal attributes and Skills

• Passionate about leading, growing and developing people
• Digitally savvy and eager to learn about promote new technologies
• Motivating self, team and others as leadership is shared in the environment
• Influencing and persuading
• Excellent time management
• Detail focused with a commitment to accuracy and quality
• Pro-active / Taking initiative
• Ability to work under pressure
• Analytical thinking / problem solving
• Adaptable and thriving in a fast-paced environment
• Deadline conscious
• Knowledge of Excel, MS word, MS outlook, MS PowerPoint, Chat GPT and all new AI tools
• Strong interpersonal skills
• Ability to work independently with minimal supervision, as well as within a group
• Coaching skills
• Presentation and facilitation skills
• Knowledge of best practice in operations and leadership advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

#J-18808-Ljbffr

Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one platform. Investors benefitfrom a seamless, one & done experience across the fund lifecycle (from fund selection and subscription through to settlement and reporting) underpinned by a globally compliant KYC passport and 24/7 support. Fund managers can raise capital faster at a lower cost from a wider pool of pre-approved investors. Founded in 2015, Sonata One has a presence in eight locations worldwide including the US, UKand Luxembourg, Guernsey, South Africa and Mauritius.

We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Learning and Development Coach to join our global team.

Position Overview:

We are seeking an experienced, innovative Learning and Development (L&D) Coach to join our dynamic team within a highly regulated, global financial services business. This role requires a proactive and creative individual, passionate about delivering impactful training programs, incorporating the latest technological advancements to engage and support our employees’ continuous professional growth. This position will oversee a range of learning initiatives, from technical and regulatory training to essential soft skills development. This role combines facilitation, coaching, and program development to empower employees to reach their full potential and support business goals.

Responsibilities:

Learning Program Design & Delivery

• Deliver interactive workshops, training sessions, and coaching programs (in-person and virtual).
• Adapt delivery style to suit diverse learning needs and levels of experience.
• Work with stakeholders to identify training needs and performance gaps.
• Develop or customize training materials, e-learning modules, and supporting resources.
• Provide one-on-one or group coaching to support individual growth and performance improvement.
• Help learners apply knowledge to real-world work situations.

Technology Integration for Learning

• Implement and manage learning technologies and systems (e.g., Learning Management Systems, virtual learning tools, gamification, AI-based learning, etc.) to optimize training delivery.
• Stay up to date with emerging learning technologies and integrate them where applicable to enhance training impact.
• Drive digital transformation within L&D by creating engaging e-learning modules, video-based training, simulations, and interactive content.

Stakeholder Collaboration & Relationship Management

• Partner with internal stakeholders, including compliance, risk management, and senior leadership, to ensure training programs align with business goals and regulatory requirements.
• Create and enable a learning culture by engaging leaders and teams in the importance of ongoing skill development and professional growth.

Measurement & Continuous Improvement

• Conduct regular training audits to ensure compliance with industry standards and best practices.
• Develop a data-driven approach to measure employee performance pre- and post-training to ensure impactful learning outcomes.

Qualifications:

• Experience in Learning & Development, preferably within a regulated financial services industry.
• Excellent facilitation and presentation skills.
• Strong interpersonal and coaching skills, with the ability to motivate and inspire.
• Experience with instructional design principles and adult learning methodologies.
• Proficiency in delivering both face-to-face and virtual training.
• Strong organizational skills with attention to detail.
• Proficiency with Learning Management Systems (LMS), e-learning software, and virtual learning tools.
• Familiarity with tools for digital content creation, video editing, and multimedia design.
• Effective communication and interpersonal skills, with the ability to engage diverse audiences and build relationships across all levels.
• Certified Professional in Learning and Performance (CPLP), ATD, or similar L&D certifications are advantageous.

Being part of Sonata One provides a collaborative and inclusive work culture that values innovation and diversity. We believe in the power of our unique mission, and we all work together towards that one single goal. We also believe in being real. We are not a big corporate. Everyone has an important role to fulfil, and your contribution will be an integral part of our success story.

• Private Medical Insurance – Comprehensive coverage to support your health
• Life Insurance – Peace of mind for you and your loved ones
• Income Protection – Financial support when you need it most
• Annual Leave – With extra days that grow the longer you’re with us
• Pension Scheme – Employee matched helping you plan confidently for the future
• Wellness Budget – Investing in your health with a gym membership
• Employee Assistance Program – Confidential, 24/7 support for life’s ups and downs
• Enhanced Maternity, Paternity & Adoption Leave – Because family matters
• Career Training & Development – Ongoing learning opportunities to help you grow
• Paid Volunteering Day – Take time to give back to causes you care about

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ELVTR is redefining online education by offering live, cohort-based courses led by top executives from global brands like Nike, Google, Netflix, and Meta. Our mission: to make elite career education accessible and transformational.

Since launching in 2019, we’ve grown into a global team of 140+ innovators, serving 10,000+ students worldwide. Every course is designed not just to impart knowledge but to drive tangible career outcomes. And we’re just getting started.

Position Overview:

ELVTR is looking for a compassionate, results-driven Career Coach to support students as they transition into new careers after completing our courses. You’ll provide personalized guidance, professional development support, and actionable strategies that help our students turn education into meaningful career outcomes.

This is a freelance, remote position open to candidates based in South Africa.

This role is for you if you’re:

• Passionate about helping people transform their careers and lives.
• A strong communicator who builds trust with diverse learners.
• Strategic, with a focus on measurable progress and clear outcomes.
• Organized, self-motivated, and thrive in a remote work environment.
• Curious about hiring trends, job market dynamics, and professional development.

Responsibilities

• Career Coaching: Provide one-on-one coaching to help students define their career goals and create actionable plans.
• Student Assessments: Evaluate student profiles to identify transferable skills and areas for development.
• Job Search Strategy: Develop tailored strategies, including resume refinement, LinkedIn optimization, and cover letter writing.
• Interview Preparation: Conduct mock interviews, offering feedback on delivery, storytelling, and communication.
• Job Search Techniques: Teach advanced methods like networking, cold outreach, and optimizing job boards.
• Employer Connections: Leverage industry knowledge and relationships to facilitate introductions to employers and mentors.
• Progress Tracking: Monitor student progress with measurable KPIs, maintaining detailed records of engagement and outcomes.
• Action Plans: Create and manage personalized career action plans, with clear milestones and regular check-ins.
• Confidence Building: Provide guidance on personal branding, soft skills, and overcoming psychological barriers like imposter syndrome.
• Collaboration: Work closely with product and content teams to offer feedback on market trends and curriculum enhancements.

• 3-5 years of experience in career coaching or talent development, guiding professionals or career changers through job transitions.
• Strong understanding of modern hiring practices, talent acquisition trends, and recruitment processes across industries.
• Expertise in CV/resume writing, LinkedIn optimization, and interview preparation with a results-driven approach to job search strategy.
• Exceptional communication and interpersonal skills, able to build rapport and provide direct, constructive feedback.
• Comfortable working with data to track goals, progress, and job search outcomes.
• Tech-savvy and proficient in digital tools like CRM platforms, Google Workspace, scheduling software, and virtual communication platforms (e.g., Zoom, Slack).
• Experience working with adult learners in remote or online environments is a plus.
• Professional certifications (e.g., ICF, CPRW, GCDF) are a strong plus.
  

• Competitive salary with performance-based bonuses.
• A collaborative, mission-driven team culture focused on real impact.
  
  

Why Join ELVTR:

• At ELVTR, you’re not just coaching careers — you’re changing lives.
• Every course unlocks new career opportunities. You’ll play a key role in making that transformation real.
• Make a measurable difference by guiding learners to real jobs.
• As we scale, so will your impact and professional growth.
• Be part of a mission-driven team that values innovation, collaboration, and results.
  
  

Join Us:

Ready to help people transform their careers? Apply now to become an integral part of ELVTR’s student success team.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

#J-18808-Ljbffr

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Colleague Development Coach
**Job Location:** **Office Based - Milnerton, Cape Town, South Africa**
**Job Type:** **Permanent Full Time**
The Colleague Development Coach plays a pivotal role in enhancing the performance and capability of call centre agents within the insurance claims contact centre team. This role focuses on coaching, mentoring, and supporting colleagues to deliver exceptional customer service, ensure compliance with policy guidelines, and handle claims efficiently and empathetically.
The Colleague Development Coach works closely with team leaders and quality assurance to identify training needs, deliver targeted feedback, and foster a culture of continuous improvement. By equipping agents with the skills and confidence to manage complex and sensitive claims, the Coach helps maintain high standards of service and contributes to overall operational excellence.
The insurance claims contact centre provides rapid responses to customers reporting new claims. The team coordinates the claim from first notification to claim settlement and ensures policy compliance while delivering exceptional customer service. The centre plays a critical role in protecting customers and their wellbeing, while supporting the insurers reputation and operational resilience.
**Working Hours**
This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (Including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, most core shifts will fall between Monday and Saturday.
There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs.
**The Role Specifics:**
+ Responsible for delivering training aligned to business requirements, ensuring colleagues are equipped with the knowledge and skills needed to perform effectively in line with operational needs.
+ Design, deliver, and evaluate training programmes for new and existing handlers, including induction, system usage, customer service, and claims handling.
+ Facilitate workshops, coaching sessions, and refresher training to address performance gaps and support continuous improvement.
+ Collaborate with operational teams to ensure training content reflects current processes, policy updates, and regulatory requirements.
+ Monitor and assess the effectiveness of training through feedback, performance data, and quality assurance results.
+ Support the development of training materials, guides, e-learning modules, and knowledge base content.
+ Act as a subject matter expert on processes, systems, and customer service best practices.
+ Provide support and mentoring to new starters and underperforming agents.
+ Maintain accurate training records and contribute to reporting on training outcomes and compliance.
+ Stay up to date with industry trends, financial regulations, and internal policy changes to ensure training remains relevant and effective.
**Key Skills & Competencies:**
+ Strong communication and presentation skills.
+ Ability to engage and motivate learners of varying experience levels.
+ In-depth knowledge of FNOL processes and insurance claims - desirable.
+ Experience in training delivery, coaching, or learning & development.
+ Excellent organisational and time management skills.
+ Proficiency in using contact centre systems and training platforms - desirable.
+ Understanding relevant Financial Regulations, POPIA and internal quality standards.
+ Adaptability and a proactive approach to problem-solving.
**What will you get for this role?**
+ Structured programmes with clear timescales & transparent career pathways
+ Fully supported professional qualifications with rewards
+ Competitive salary
**Our other benefits include:**
+ Private healthcare plan (including pre-existing conditions)
+ A Self Invested Personal Pension Scheme, including life & disability cover
+ Annual leave allowance of 25 days + public holidays
**Next steps for you:**
Think we'd be a great match? Apply now - we want to hear from you. 
If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, but we are also proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

**SHORT DESCRIPTION: ROLE SUMMARY** : Lead Trim, Chassis & Final Lines, be accountable for the production line, managing change, and coaching employees.
**POSITION DETAILS:**
+ Ensure production targets are met as outlined in Safety, Quality, Delivery, Cost, People, Maintenance, Environment (SQDCPME) Policy Deployment.
+ Maintain discipline & standardized processes in work areas as outlined in the Operation Instruction Sheet ( OIS), Work Element Sheet (WES) & the Work Balance Board (WBB) procedures.
+ Understand, Implement & Manage Ford's Production System (FPS).
+ Manage absenteeism levels, employee versatility & manning assignments in the area of responsibility.
+ Maintain the areas Quality Operating System (QPIP).
+ Manage and maintain your area scorecard by meeting your Quality targets (FRC) and sustainability.
+ Understand all EOL issues and plan accordingly on fixes and Permanent Corrective Action (PCA)
+ Participate in PIC Room, Verability Reduction Team (VRT), Ford Customer Product Audit (FCPA) & Zone Control Center (ZCC) requirements.
+ Understand, analyze & react to any TCF Concerns.
+ Create a conducive environment for continuous improvement and motivate employees.
+ Enforce Company Safety Regulations, Departmental Housekeeping, & Environmental Standards, maintaining a healthy & safe work environment (i.e., ISO 9000 / ISO 14000 & TS 16949 procedures).
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**PERFORMANCE MEASURES/ SUCCESS CRITERIA:**
+ Maintain discipline & standardized process in work areas as outlined in Operation Instruction Sheet (OIS), Work Element Sheet (WES) & Work Balance Board (WBB) procedures.
+ Results achieved around Quality and Volume in prior roles and indication in role around improving the indicators.
**KNOWLEDGE, SKILLS, and ABILITIES (KSA):**
+ Must have strong written and verbal communication skills
+ Experience in the Automotive industry.
+ Leadership in directing and Leading a Team.
+ Painter Charts and Problem Solving.
+ Green Belt Certification
+ Basic SPC Knowledge.
+ 8D Problem Solving.
+ Reading FIS Reports.
**QUALIFICATIONS & EXPERIENCE:**
+ National Diploma /Degree Mechanical/ Industrial/Electrical Engineering and Production/Operation Management Diploma or Relevant Qualification.
+ Minimum of 3-5 years within the Automotive Industry in Leading a section of employees.
+ Must have displayed proven capability of leading a team in a current or previous roles - provide Indicators and results achieved.
**Requisition ID** : 50023

**SHORT DESCRIPTION: ROLE SUMMARY** : Lead Trim, Chassis & Final Lines, be accountable for the production line, managing change, and coaching employees.
**POSITION DETAILS:**
+ Ensure production targets are met as outlined in Safety, Quality, Delivery, Cost, People, Maintenance, Environment (SQDCPME) Policy Deployment.
+ Maintain discipline & standardized processes in work areas as outlined in the Operation Instruction Sheet ( OIS), Work Element Sheet (WES) & the Work Balance Board (WBB) procedures.
+ Understand, Implement & Manage Ford's Production System (FPS).
+ Manage absenteeism levels, employee versatility & manning assignments in the area of responsibility.
+ Maintain the areas Quality Operating System (QPIP).
+ Manage and maintain your area scorecard by meeting your Quality targets (FRC) and sustainability.
+ Understand all EOL issues and plan accordingly on fixes and Permanent Corrective Action (PCA)
+ Participate in PIC Room, Verability Reduction Team (VRT), Ford Customer Product Audit (FCPA) & Zone Control Center (ZCC) requirements.
+ Understand, analyze & react to any TCF Concerns.
+ Create a conducive environment for continuous improvement and motivate employees.
+ Enforce Company Safety Regulations, Departmental Housekeeping, & Environmental Standards, maintaining a healthy & safe work environment (i.e., ISO 9000 / ISO 14000 & TS 16949 procedures).
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**PERFORMANCE MEASURES/ SUCCESS CRITERIA:**
+ Maintain discipline & standardized process in work areas as outlined in Operation Instruction Sheet (OIS), Work Element Sheet (WES) & Work Balance Board (WBB) procedures.
+ Results achieved around Quality and Volume in prior roles and indication in role around improving the indicators.
**KNOWLEDGE, SKILLS, and ABILITIES (KSA):**
+ Must have strong written and verbal communication skills
+ Experience in the Automotive industry.
+ Leadership in directing and Leading a Team.
+ Painter Charts and Problem Solving.
+ Green Belt Certification
+ Basic SPC Knowledge.
+ 8D Problem Solving.
+ Reading FIS Reports.
**QUALIFICATIONS & EXPERIENCE:**
+ National Diploma /Degree Mechanical/ Industrial/Electrical Engineering and Production/Operation Management Diploma or Relevant Qualification.
+ Minimum of 3-5 years within the Automotive Industry in Leading a section of employees.
+ Must have displayed proven capability of leading a team in a current or previous roles - provide Indicators and results achieved.
**Requisition ID** : 50023

About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support ourcore purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As globalthought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.About Discovery Bank Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage theirmoney well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them ofwhat it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing quality service experience, we have a job for youwhere you can be your best in an environment that’s safe and nurturing. Job Purpose The Team Leader Coach supports a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates innovative solutions to gain efficiency. The role focuses on continuous improvement and customer-centricity across all service channels, including AI-powered chat, call centre operations and escalation management.Areas of responsibility may include but are not limited to : Leading and building, dynamic high-performance teams who are multiskilled and operationally agile Agile coaching approach to improve both digital and human-led support interactions Drive new initiatives and changes within the team via change management processes Stay informed on fintech trends, cybersecurity practices, and digital compliance standards Act as a digital ambassador, encouraging digital adoption within your team and broader client service community Identify knowledge and skills gaps within their team through performance trend analysis and focus on increasing staff skills through targeted coaching Strategize, plans, design and conduct coaching interventions monthly that focus on closing identified gaps across the team Collaborate and share best practices and learnings with peers and other stakeholders to benefit the whole client service business Represent bank client services in different external forums by consistently articulating bank principles in building bank processes Consolidating and presenting team reports on performance, new initiatives, operational & people challenges in Manco’s Ensures awareness and knowledge of new systems functionality, review of SOP’s, products are embedded within the team Identify and reduce friction points that lead to escalations Ensure admin related to FAIS requirements, coaching, meetings and change management aspects are documented and saved centrally for auditing purposes Monthly incentive auditing, reviews and submissions to ensure accurate remuneration of bankers including monthly feedback in this regard Special Conditions Full time, in office position Flexibility to work shifts, Monday to Sunday, including evenings, weekends and public holidays (24/7/365) Experience & Education A bachelors degree with subjects relating to commerce Atleast 2-4 years working experience in a call centre environment including 1-2 years’ experience in the financial or banking industry 2-3 years leadership experience is advantageous Studying towards FAIS accreditation is advantageous Personal attributes and Skills Passionate about leading, growing and developing people Digitally savvy and eager to learn about promote new technologies Motivating self, team and others as leadership is shared in the environment Influencing and persuading Excellent time management Detail focused with a commitment to accuracy and quality Pro-active / Taking initiative Ability to work under pressure Analytical thinking / problem solving Adaptable and thriving in a fast-paced environment Deadline conscious Knowledge of Excel, MS word, MS outlook, MS Power Point, Chat GPT and all new AI tools Strong interpersonal skills Ability to work independently with minimal supervision, as well as within a group Coaching skills Presentation and facilitation skills Knowledge of best practice in operations and leadership advantageous EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. #J-18808-Ljbffr