10 Care Management jobs in South Africa
Banking Customer Care KYC – Management Trainee- English – Johannesburg – On site!
Posted 7 days ago
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Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
We are inviting applications for the role of Banking Customer Care KYC – Management Trainee - English – Johannesburg – On site!
In this role, you will be responsible for liaising between the Operations Leader and the team of associates to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreements.
ResponsibilitiesHandle 17-20 resources and be an operations expert.
Manage the day-to-day activities of the team.
Ensure seamless customer experience throughout the Customer Service journey.
Identify focus teams monthly and develop training materials for coaching and performance improvement.
Monitor and evaluate calls using client-mandated standards and forms.
Analyze evaluated calls to identify gaps impacting KPIs.
Conduct calibration sessions with Supervisors and Team Leaders; facilitate team huddles and updates on performance.
Develop and implement training strategies to improve site CQ metrics, reduce defects, and ensure compliance.
Collaborate with the Training and Call Quality teams for effective implementation.
Create governance reports such as weekly and monthly decks.
Enforce company policies across the operations team.
Partner with Training and Support Functions for seamless operations.
Monitor team performance and implement continuous improvement practices.
Minimum Qualifications
Experience as a trainer, frontline manager, quality analyst, or similar in a Voice Process.
Good understanding of Customer Service components.
High School Graduate.
Self-motivated with the ability to work independently and in teams.
Ability to handle clients via email and calls.
Proficiency in English (written and spoken).
Excellent communication skills, detail-oriented, with a customer-centric attitude.
Ability to learn, adapt, upskill, and work independently.
Capable of managing multiple projects under tight deadlines across different time zones.
Experience with PowerPoint, Word, and Excel.
Strong analytical skills for reporting.
Flexible shift timings.
Strong organizational skills to guide the team.
Experience in multinational/BPO environments.
Lean Six Sigma Trained and Certified.
Be a transformation leader at the forefront of AI, automation, and digital innovation.
Drive meaningful change for global enterprises.
Accelerate your career with hands-on experience, mentorship, and learning.
Join a community of over 140,000 problem-solvers and innovators.
Work in a values-driven culture emphasizing integrity and inclusion.
Join us at Genpact and take your career in the right direction. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and does not charge fees for job applications. Beware of scams asking for payment or equipment purchase during the hiring process.
#J-18808-LjbffrPatient Care Representative (Steamboat Springs - PRN)
Posted 13 days ago
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Northwest Colorado Health is seeking a PRN (as needed) Patient Care Representative with the passion and skills to deliver high quality care. We have been providing primary healthcare to residents since 2008. Today, you will join a healthcare organization and a staff of 11 providers at four locations, delivering primary medical, dental and behavioral health care to more than 5,500 patients. You will be welcomed into our caring environment to serve the community in which we live.
We have high expectations for you as a Patient Care Representative. We need you to:
- Be responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.
- Be responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
- Provide high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
- Perform general office duties as assigned.
You should also have high expectations for Northwest Colorado Health as an employer. Our Patient Care Representative’s help meet patients’ needs and ensure they have a positive patient experience. Every day you will leave Northwest Colorado Health knowing that you have made a positive difference.
We offer a salary that meets market values for the Colorado area and is based on experience. The salary range for this position covering Routt County is $16.55-$26.47. Eligible for our 403(b) Retirement Plan. Open until filled. EOE. View a full job description .
1 in 3 people in the Yampa Valley utilize our services.We serve all people, regardless of ability to pay.
Our impact this year has changed our community!Patients at our Community Health Centers
#J-18808-LjbffrPatient care representative (steamboat springs - prn)
Posted today
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Patient Care Manager RN (Sulphur Springs, TX)
Posted 9 days ago
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Patient Care Manager - Registered Nurse
What You Must Have:
- Current State Registered Nurse License
- Current State Driver’s License, reliable transportation, and provide ongoing valid and current auto liability insurance
- Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health
- Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting
- Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously
- Strong critical thinking, organizational, interpersonal, and communication skills
Full Time Employee Benefits
- Competitive Pay
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching
- Tuition reimbursement
- Company car for qualifying individuals
- Mileage reimbursement
What You Will Do
- Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation).
- Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel.
- Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care.
- Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner.
- Performance of other duties as required
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
Working with Heart to Heart Hospice
We are looking for a compassionate, talented and experienced Patient Care Manager that is experienced in customer service and eager to join an exciting organization.
You can Make A Difference in the lives of others!
At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.
It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
indeed123
This is a management position
This is a full time position
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Attachments * Attach your Resume Attach Paste Attach a Cover letter AttachOther Information * Do you have an active RN license in the state you will work? Yes No * Do you have 2 years previous experience as a Hospice Registered Nurse? Yes No * Were you referred by someone with Heart to Heart Hospice? If yes, please provide name: If no, please select from below list on how you heard about the position * Desired Salary?
Sales Representative, Vascular Access, Airway Management and Critical Care | KZN
Posted 104 days ago
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This position will be based in Durban reporting to the Sales Manager
The successful candidate will be responsible for, but not limited to:
Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential customers.Meeting sales goals and targets.Competent in sales presentations to customersKeep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Enter all customer interactions and sales leads on CRMMonitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules etc.Maintain customer satisfactionResolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Provide historical records by maintaining records on area and customer salesBe prepared to work after hours and on weekends when necessary to do product training and/or attend to congressesRequirementsMinimum requirements:
Grade 12Valid Driver's license and reliable transportSouth African CitizenNecessary skills and qualifications required:
Presentable and professional individualTeam PlayerA recognized course in sales and marketing will be an advantageValid Matric CertificateAt least 2 years’ experience in sales, preferably in the medical industryKnowledge of the sales territory and relevant customer base would be an added advantage.Ability to communicate effectively both orally and in writingComputer LiteracyAbility to build relationships with customersProduct knowledgePresentation skillsCustomer service, meeting sales goals, closing skills, territory management, prospecting skills, negotiation skills, self-confidence, product knowledge, client relationships, motivation for salesHonest and reliableProven track record with good references#LI-AL1BenefitsBasic and Car allowanceCell phone allowance100% medical aid and provident fund after probation periodMonthly commissionCase Management Assistant-South Africa
Posted 2 days ago
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Performance-related bonus up to 15% (for permanent roles)
Job IntroductionWe have an exciting role for a Case Management Assistant to sit within our South Africa Cases Team.
Working within the South Africa Case Management team, you will support the delivery of services for South Africa members, providing assistance to Medico and Dento Legal Consultants, and Case Managers.
Main Responsibilities- Assist the Medico and Dento Legal Consultants and Case Managers with all case-related activities.
- Answer phone calls from members, address and resolve queries, and provide excellent service.
- Assess the initial case to determine the appropriate strategy, allocate and complete tasks, and record the agreed approach.
- Provide support and assistance on case management, liaising with members and panel lawyers, drafting and reviewing correspondence, creating letters of instruction, and updating case status.
- Provide effective and proactive administration support to the team, including message-taking, checking and coordinating file-related post, and handling correspondence.
- Attend team huddles and meetings.
The ideal candidate will be passionate about providing excellent service to MPS members, acting as an ambassador of our values, especially "Member First." You will confidently handle difficult conversations with empathy and manage expectations accordingly.
Since you will be speaking with members over the phone, you should have a pleasant telephone manner and aim to leave members feeling valued and well cared for, resolving queries where possible. You will also communicate with members via letter and email, so excellent writing and typing skills, along with a keen eye for detail, are essential.
A great team player, you will be proactive in assisting the team and confident in asking for support when needed.
Diversity & InclusionWe welcome applicants from all backgrounds and encourage you to apply even if you do not meet 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment where everyone can be heard.
What’s important to MPS is that our people embody our values.
If you have any questions about any advertised role or how we can support you, please contact our Recruitment Team.
#J-18808-LjbffrSAP Case Management Developer – Principal
Posted 13 days ago
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Cape Town, South Africa | Posted on 03/07/2025
We are seeking a seasoned SAP Case Management Developer (Principal Level) with strong development and architecture experience, especially within SAP Public Sector and Real Estate modules. The ideal candidate should have extensive technical experience, preferably in Local Government environments.
Core Responsibilities
- Analyse and translate business requirements into technical solutions
- Develop, configure, and enhance SAP Case Management modules
- Perform unit testing, integration testing, and debugging of SAP modules
- Implement secure programming practices and user role management
- Design and maintain technical documentation
- Collaborate with SAP RE_FX (especially SAP LUM) and other functional teams
Minimum Qualifications
- Developer-specific SAP Certification (all levels accepted)
- 8+ years SAP Development Experience
- SAP Case Management Programming
- Software architecture/design (e.g., DAMS)
- Experience in Local Government is highly beneficial
- Municipal Acquisition, Disposal & Optimisation of Immovable Property Assets
- Generic Case Framework for Public Sector Records Management (PSRM)
- SAP RE_FX, specifically SAP LUM
- Integration between SAP PSRM, SAP Portal, UI5 Mobile, and BW/4HANA
- It is strongly recommended that the candidate resides in Cape Town
- Strong problem-solving and analytical thinking
- Excellent communication and documentation skills
- Ability to work independently and collaboratively within a project team
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Sap case management developer – principal
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Sap case management developer – principal
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SAP Case Management Developer – Principal
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