8 Care Home Manager jobs in South Africa
Social Customer Care Agent
Posted today
Job Viewed
Job Description
Job Title: Social Customer Care Representative
Location: Johannesburg
Offer: R
At DSG we're obsessed with customer service. That's why we're hiring a social specialist to join our
existing team to help us provide the best possible experience to every customer we interact with. The
ideal candidate will know social media inside out and is dedicated to going above and beyond for a
customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.
Objectives of this role
Drive a seamless customer experience that creates positive sentiment on social media.
Develop in-depth knowledge of our offerings and provide informative support and tailored
recommendations to customers
aintain accurate records of customer interactions and steps taken to resolve issues on CRM
as per the defined process.
Responsibilities
anage customer conversations on social media (Facebook, X /Twitter, Instagram and TikTok)
espond to customer queries, complaints and complaints
nswer customer inquiries and escalate complex issues to the appropriate team to ensure
rapid support
roactively take steps to enhance the customer experience
hare relevant customer feedback to help continuous improvement initiatives
Required Skills and qualifications
trong written and verbal communication skills
riendly and empathetic demeanor
ood judgment and problem-solving skills
bility to respond to customer questions using social media
bility to collaborate
eam player
Please send a short motivational letter and updated CV to
Only successful applicants will be contacted, if you haven't heard from us within 2 weeks of your
application, please consider it unsuccessful.
Please follow us for future opportunities
Clinical Data Management Lead, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Clinical Data Management Lead, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Clinical Data Management Lead, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
+ Serve as primary point of contact for customer on data management deliverables
+ Manage multiple large studies or program of studies (possibly global)
+ Provide leadership and senior support to DTLs on multiple large global programs of global studies
+ Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
+ Lead direct negotiations with customer, e.g., timelines, financial, process, resources
+ Meet with Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
+ Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
+ Serve as the escalation point for unresolved data issues
+ Ensure appropriate resources are assigned to meet project deliverables
+ Create and/or review and sign-off on all data management plan (DMP) documents
+ Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
+ Serve as Subject Matter Expert (SME)
+ Provide leadership and expertise in a specific CDM task or technology
+ Independently manage SOW/budget
+ Independently bring process improvements and solutions to the CDM team/CDM department
+ Lead a focus team or global or local best practice team
+ Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
+ Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycle (i.e. large trials of at least 1000 patients)
+ Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation)
+ Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently
+ Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology
+ Knowledge of operating procedures and work instructions and the ability to apply them in practice
+ Knowledge of Good Clinical Practices and relevant regulatory guidelines
+ Excellent communication, interpersonal, customer service, and teamwork skills
+ Excellent organizational and problem-solving skills
+ Excellent project management skills
+ Ability to work independently
+ Comprehensive understanding of clinical drug development process
+ Ability to establish and maintain effective working relationships with co-workers, managers and customers
**MINIMUM REQUIRED EDUCATION AND EXPERIENCE**
+ Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field
+ Around 7 years direct Data Management experience, including 5 or more years as a CDM project lead; or equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Clinical Data Management Lead, FSP, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
**Data Team Lead, home-based**
**You'll be responsible for managing end-to-end delivery of data management services for multi-service projects, ensuring quality deliverables on time and within budget. You will direct the team in areas of project planning, execution, financial management, communications and milestone deliverables.**
**Main responsibilities**
**Provide leadership and vision to the team**
**Manage and deliver several large scale, high** **complexity/non-standard** **aspect studies across a range of sponsors and Therapeutic areas**
**Manage sponsors at both Study and Programme Level**
**Manage delivery of areas requiring specific expertise (e.g Process, Finance)**
**Ensure milestones meet timelines and quality deliverables**
**Provide project management expertise working with customer data managers, key decision makers and internal team members to manage continuous process improvements and provide technical expertise**
**Ensure open communications with customer and Quintiles management to manage and meet contractual obligations**
**Provide input for and perform direct negotiations with customer**
**Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders**
**Support DM service delivery with comprehensive DM process and technical expertise in executing projects**
**Create and/or review and sign-off on all data management plan (DMP) documents**
**Track service performance and provide leadership to identify root causes of issues and implement remedial actions**
**Serve as the escalation point for unresolved data issues; work with client data managers, vendors, internal team members for resolution**
**Maintain internal tracking databases and systems**
**Minimum Education & Experience**
**Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field**
**Around 5 years direct Data Management experience, including 3 or more years as a Clinical Data Management project lead is preferred**
**Ability to maintain strong customer relationships**
**Connect to great opportunity**
**#LI-HS1**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Clinical Data Management Lead, FSP, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
**Data Team Lead, home-based**
**You'll be responsible for managing end-to-end delivery of data management services for multi-service projects, ensuring quality deliverables on time and within budget. You will direct the team in areas of project planning, execution, financial management, communications and milestone deliverables.**
**Main responsibilities**
**Provide leadership and vision to the team**
**Manage and deliver several large scale, high** **complexity/non-standard** **aspect studies across a range of sponsors and Therapeutic areas**
**Manage sponsors at both Study and Programme Level**
**Manage delivery of areas requiring specific expertise (e.g Process, Finance)**
**Ensure milestones meet timelines and quality deliverables**
**Provide project management expertise working with customer data managers, key decision makers and internal team members to manage continuous process improvements and provide technical expertise**
**Ensure open communications with customer and Quintiles management to manage and meet contractual obligations**
**Provide input for and perform direct negotiations with customer**
**Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders**
**Support DM service delivery with comprehensive DM process and technical expertise in executing projects**
**Create and/or review and sign-off on all data management plan (DMP) documents**
**Track service performance and provide leadership to identify root causes of issues and implement remedial actions**
**Serve as the escalation point for unresolved data issues; work with client data managers, vendors, internal team members for resolution**
**Maintain internal tracking databases and systems**
**Minimum Education & Experience**
**Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field**
**Around 5 years direct Data Management experience, including 3 or more years as a Clinical Data Management project lead is preferred**
**Ability to maintain strong customer relationships**
**Connect to great opportunity**
**#LI-HS1**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Clinical Data Management Lead, FSP, home-based in South Africa
Posted 10 days ago
Job Viewed
Job Description
**Data Team Lead, home-based**
**You'll be responsible for managing end-to-end delivery of data management services for multi-service projects, ensuring quality deliverables on time and within budget. You will direct the team in areas of project planning, execution, financial management, communications and milestone deliverables.**
**Main responsibilities**
**Provide leadership and vision to the team**
**Manage and deliver several large scale, high** **complexity/non-standard** **aspect studies across a range of sponsors and Therapeutic areas**
**Manage sponsors at both Study and Programme Level**
**Manage delivery of areas requiring specific expertise (e.g Process, Finance)**
**Ensure milestones meet timelines and quality deliverables**
**Provide project management expertise working with customer data managers, key decision makers and internal team members to manage continuous process improvements and provide technical expertise**
**Ensure open communications with customer and Quintiles management to manage and meet contractual obligations**
**Provide input for and perform direct negotiations with customer**
**Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders**
**Support DM service delivery with comprehensive DM process and technical expertise in executing projects**
**Create and/or review and sign-off on all data management plan (DMP) documents**
**Track service performance and provide leadership to identify root causes of issues and implement remedial actions**
**Serve as the escalation point for unresolved data issues; work with client data managers, vendors, internal team members for resolution**
**Maintain internal tracking databases and systems**
**Minimum Education & Experience**
**Bachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field**
**Around 5 years direct Data Management experience, including 3 or more years as a Clinical Data Management project lead is preferred**
**Ability to maintain strong customer relationships**
**Connect to great opportunity**
**#LI-HS1**
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Centre Manager: Residential Care Centre Management (Sivuyile), Ref No. DSD 75/2025
Posted today
Job Viewed
Job Description
The Western Cape Government, Department of Social Development has an opportunity for a suitably qualified and competent individual to be responsible for the management of a residential facility in an efficient, effective and economical way in terms of various relevant legislative requirements.
Minimum RequirementsAppropriate 3-year National Diploma/B- Degree (equivalent or higher qualification); A minimum of 3 years middle management level experience in a secure or substance treatment residential care or related environment; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply.
RecommendationNone.
Key Performance AreasEffective service delivery in terms of National, Provincial frameworks and International accords / models of residential care standard operating procedures; Ensure effective, efficient and economic use of appropriate funds and physical resources; Effective people management; Operational management of the facility.
CompetenciesKnowledge of the following: Analytic, diagnostic, assessment tools, evaluation methods and processes (Social Worker); Personnel Management; Supervision Framework for Social Workers; Social Work legislation related to children; Social work theory and interventions; Information and Knowledge Management; Protocol and professional ethics.
Skills needed: Organising and planning; Project planning; Psycho social intervention; Communication and language; People management practices; Conflict management; Interpersonal; Report-writing; Computer literacy; Presentation and facilitation; Problem solving and analytical; Client orientation and customer focus.
RemunerationAll-inclusive salary package of R per annum (Salary Level 11)
Note on remuneration: Cost-to-employer (CTE) remuneration packages for certain occupation-specific dispensations (OSD), the middle-management service (MMS) and contract positions are inclusive of all costs related to service benefits or obligations including basic salary, 13th cheque, medical assistance, housing assistance, pension-fund contributions, etc. MMS remuneration packages are flexible and may be individually structured as prescribed. Where remuneration is not indicated as CTE, employees' service benefits or obligations are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.
By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.
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