6 Care Coordination jobs in South Africa

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. With 125,000 employees across 30 countries, we are driven by curiosity, entrepreneurial agility, and a desire to create lasting value for our clients. Powered by our purpose—the relentless pursuit of a world that works better for people—we serve and transform leading enterprises, including Fortune Global 500 companies, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Banking Customer Care - Management Trainee (English, On-Site, Johannesburg) .

In this role, you will liaise between the Operations Leader and a team of associates to ensure client services are delivered promptly and accurately, in accordance with Service Level Agreements. You will be encouraged to drive team performance, ensuring daily service level metrics are met while maintaining high accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting quality, customer experience, and efficiency standards.

• Manage the day-to-day activities of a team of 15-20 resources.
• Ensure seamless customer experience throughout the customer service journey.
• Identify focus areas each month and develop coaching and training materials to improve team performance.
• Monitor and evaluate calls using client-mandated standards and forms.
• Analyze evaluated calls to identify gaps impacting KPIs.
• Conduct calibration sessions with Supervisors and Team Leaders; facilitate team updates and performance reviews.
• Develop and implement training strategies to improve site CQ metrics, reduce defects, and ensure regulatory compliance.
• Collaborate with the Training and Call Quality teams for effective implementation.
• Create governance reports such as weekly and monthly performance decks.
• Enforce company guidelines and policies across the operations team.
• Partner with Training and Support functions to ensure smooth operations.
• Track, analyze, and monitor team performance.
• Stay updated on best practices for continuous improvement and added value.

• Experience as a trainer, front-line manager, quality analyst, or similar in a voice process.
• Strong understanding of customer service components.
• High school diploma or equivalent.
• Self-motivated with the ability to work independently and in a team.
• Excellent communication skills in English, both written and spoken.
• Proficient in PowerPoint, Word, and Excel; numerical analysis skills.
• Flexible shift availability.
• Strong organizational skills.

• Experience in multinational/BPO environments.
• Lean Six Sigma certification.

• Attractive salary and stable employment contract.
• Multicultural work environment with over 30 nationalities.
• Professional training and career development opportunities.
• Access to our learning platform.
• Benefits such as medical aid, retirement, and risk benefits.

If you do not hear back within 30 days, please consider your application unsuccessful for this cycle.

Genpact is an Equal Opportunity Employer. We do not charge fees for job applications, and beware of scams requesting payments or personal information.

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

We are inviting applications for the role of Banking Customer Care KYC – Management Trainee - English – Johannesburg – On site!

In this role, you will be responsible for liaising between the Operations Leader and the team of associates to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreements.

• Handle 17-20 resources and be an operations expert.

• Manage the day-to-day activities of the team.

• Ensure seamless customer experience throughout the Customer Service journey.

• Identify focus teams monthly and develop training materials for coaching and performance improvement.

• Monitor and evaluate calls using client-mandated standards and forms.

• Analyze evaluated calls to identify gaps impacting KPIs.

• Conduct calibration sessions with Supervisors and Team Leaders; facilitate team huddles and updates on performance.

• Develop and implement training strategies to improve site CQ metrics, reduce defects, and ensure compliance.

• Collaborate with the Training and Call Quality teams for effective implementation.

• Create governance reports such as weekly and monthly decks.

• Enforce company policies across the operations team.

• Partner with Training and Support Functions for seamless operations.

• Monitor team performance and implement continuous improvement practices.

Minimum Qualifications

• Experience as a trainer, frontline manager, quality analyst, or similar in a Voice Process.

• Good understanding of Customer Service components.

• High School Graduate.

• Self-motivated with the ability to work independently and in teams.

• Ability to handle clients via email and calls.

• Proficiency in English (written and spoken).

• Excellent communication skills, detail-oriented, with a customer-centric attitude.

• Ability to learn, adapt, upskill, and work independently.

• Capable of managing multiple projects under tight deadlines across different time zones.

• Experience with PowerPoint, Word, and Excel.

• Strong analytical skills for reporting.

• Flexible shift timings.

• Strong organizational skills to guide the team.

• Experience in multinational/BPO environments.

• Lean Six Sigma Trained and Certified.

• Be a transformation leader at the forefront of AI, automation, and digital innovation.

• Drive meaningful change for global enterprises.

• Accelerate your career with hands-on experience, mentorship, and learning.

• Join a community of over 140,000 problem-solvers and innovators.

• Work in a values-driven culture emphasizing integrity and inclusion.

Join us at Genpact and take your career in the right direction. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and does not charge fees for job applications. Beware of scams asking for payment or equipment purchase during the hiring process.

Northwest Colorado Health is seeking a PRN (as needed) Patient Care Representative with the passion and skills to deliver high quality care. We have been providing primary healthcare to residents since 2008. Today, you will join a healthcare organization and a staff of 11 providers at four locations, delivering primary medical, dental and behavioral health care to more than 5,500 patients. You will be welcomed into our caring environment to serve the community in which we live.

We have high expectations for you as a Patient Care Representative. We need you to:

• Be responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.
• Be responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
• Provide high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
• Perform general office duties as assigned.

You should also have high expectations for Northwest Colorado Health as an employer. Our Patient Care Representative’s help meet patients’ needs and ensure they have a positive patient experience. Every day you will leave Northwest Colorado Health knowing that you have made a positive difference.

We offer a salary that meets market values for the Colorado area and is based on experience. The salary range for this position covering Routt County is $16.55-$26.47. Eligible for our 403(b) Retirement Plan. Open until filled. EOE. View a full job description .

We serve all people, regardless of ability to pay.

Patients at our Community Health Centers

Patient Care Manager - Registered Nurse


What You Must Have:

• Current State Registered Nurse License
• Current State Driver’s License, reliable transportation, and provide ongoing valid and current auto liability insurance
• Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health
• Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting
• Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously
• Strong critical thinking, organizational, interpersonal, and communication skills

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

• Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation).

• Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel.
• Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care.

• Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner.
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

Working with Heart to Heart Hospice

We are looking for a compassionate, talented and experienced Patient Care Manager that is experienced in customer service and eager to join an exciting organization.

You can Make A Difference in the lives of others!

At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
indeed123

This is a management position
This is a full time position

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This position will be based in Durban reporting to the Sales Manager

The successful candidate will be responsible for, but not limited to:

Minimum requirements:

Necessary skills and qualifications required: