14 Car Service jobs in South Africa

Company Description

Northam Toyota is one of the leading Toyota dealers in the Bushveld region, with a loyal customer base from all regions of South Africa. We are dedicated to exceeding customer expectations by providing quality vehicles and associated services, while priding ourselves on professionalism and excellent service across sales, parts, and after-sales departments. Northam Toyota offers a fully comprehensive service facility with highly trained technicians using advanced equipment and technology to ensure vehicles receive the highest level of attention.

Role Description

This is a full-time on-site role located in Northam for an Automotive Service Advisor. The role involves coordinating between customers and the service department, scheduling service appointments, and providing estimates for repair and maintenance services. The Service Advisor will also track repairs, communicate with customers about the status of their vehicles, and ensure overall customer satisfaction through professional service and advice.

Qualifications

• Minimum 2 year's experience in Vehicle Maintenance and Automotive Repair
• Strong focus on Customer Satisfaction and Customer Service
• Excellent Communication skills
• Ability to work on-site in Northam
• Technical knowledge and understanding of automotive systems
• Previous experience in a similar role is a plus
• High school diploma or equivalent qualification

AUTOMOTIVE SERVICE ADVISOR -

PLEASE DO NOT APPLY IF YOU DO NOT HAVE SERVICE ADVISOR EXPERIENCE IN THE AUTO INDUSTRY

Position: Service Advisor

Location: Midrand, JHB

Reports to: Service Manager

Job Summary:

The Service Advisor acts as the primary point of contact between customers and the service department. They ensure excellent customer service by understanding client needs, recommending necessary vehicle maintenance and repairs, and coordinating with the workshop team to ensure efficient service delivery.

Key Responsibilities:

Customer Service & Communication

• Assess customer service needs.

• Explain service options, costs, and estimated time for completion.

• Keep customers updated on the progress of their vehicle repairs.

• Address customer inquiries and resolve complaints professionally.

Service Coordination & Administration

• Schedule service appointments and manage the service calendar.

• Create job cards detailing customer requests and vehicle issues.

• Liaise with technicians to ensure proper diagnosis and service completion.

• Ensure all repair work is properly documented and invoiced.

• Conduct follow-ups with customers after service completion to ensure satisfaction.

Technical & Product Knowledge

• Explain vehicle service and repair requirements to customers in a clear and professional manner.

• Stay updated on vehicle models, service guidelines, and warranty policies.

• Provide guidance on preventive maintenance and recommended service intervals.

Sales & Upselling

• Promote additional services and repairs based on vehicle inspections.

• Advise customers on warranties, maintenance plans, and service promotions.

Required Skills & Qualifications

• Minimum (X) years of experience in an automotive service advisor role.

• Strong knowledge of automotive repair and maintenance procedures.

• Excellent communication and customer service skills.

• Ability to work under pressure and manage multiple tasks efficiently.

• Proficiency in (relevant software, e.g., automotive CRM systems).

• Strong problem-solving and negotiation skills.

Working Conditions

• Fast-paced service environment.

• Interaction with customers, technicians, and suppliers daily.

• May require occasional overtime or weekend work.

This role is essential in ensuring a smooth customer experience while maintaining workshop efficiency and profitability. If you have a passion for cars and customer service, we encourage you to apply.

Job Type: Full-time

Pay: R12 000,00 - R17 000,00 per month

Application Question(s):

• Do you have an Automotive Certification or are you registered at MerSeta or have QCTO accreditation?
• How many years experience do you have as a Service Advisor in the Auto Industry?

Experience:

• Service Advisor: 2 years (Required)

Work Location: In person

Application Deadline: 2025/09/24

Automotive Service Advisor.

We are looking for a Service Advisor in a fast paced and very busy franchise dealership. You will need very good communication skills, problem solving skills, be a team player and be able to handle difficult clients in a calm and respectful manner.

Responsibilities

Booking service and repair appointments.

Receiving clients and booking in of vehicles.

Noting external damages to vehicles on booking receiving.

Accurate noting of vehicle faults.

Accurate completion of Job Cards.

Costing of cash and service plan Job Cards.

Handling of customer queries and complaints

Qualifications

Experience in working with people directly.`

Relationship building skills.

Team player.

Valid drivers license.

Please send CV to William Vice

• Schedule and manage service bookings efficiently.
• Communicate with technicians to understand repair requirements and timelines.
• Prepare accurate estimates for parts and labour and clearly explain them to customers.
• Advise customers on recommended maintenance and repair options.
• Obtain approvals for services and document all work accurately.
• Maintain up-to-date customer and vehicle records.
• Keep customers informed throughout the service process, including delays or additional work.
• Perform final inspections before vehicle handover to ensure quality and satisfaction.
• Address customer queries or concerns promptly and professionally.
• Coordinate warranty, insurance, or roadside assistance claims as required.
• Identify additional service opportunities to upsell relevant products or services.
• Monitor Work in Progress (WIP) and ensure timely completion of all jobs.
• Customer Service:
  • Greet customers promptly and courteously.
  • Listen to customer concerns and provide accurate information regarding service needs.
  • Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management:
  
  • Schedule service appointments and manage the service calendar to maximize efficiency.
  • Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
  • Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation:
  • Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
  • Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling:
  • Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
  • Promote service packages, warranties, and parts to customers.
• Administration:
  • Maintain accurate records of all service transactions and customer interactions.
  • Ensure Accurate Warranty capturing
  • Process payments and ensure all financial documentation is completed accurately.
  • Handle customer complaints and concerns with professionalism and in accordance with dealership policies.

• Minimum 3 years Service Advisor experience in an Automotive workshop/dealership
• Strong computer skills - Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• CRM knowledge
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional, honest and reliable
• Positive solution-oriented approach to customer service
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• Ability to work effectively in a fast-paced and team-oriented environment.

TRIZ Engineering Solutions is looking for an experienced draughtsman to perform the tasks of an Automotive Service Documentation and CAD Technician. This requires working closely with Lead Engineers and possessing the ability to fit into the DNA of the company culture that is dynamic and embraces change. Apart from being a contained and well-rounded person with a high EQ level, he/she will be required to deal with complexity in a fast-paced environment. The person needs to be a self-starter with attention to detail and bring a positive energy to the work environment, with a willingness to excel in the role.Triz Engineering Solutions ( is a premium product engineering and development company specializing in end-to-end turn-key commercial vehicle development.We provide end-to-end engineering services for commercial vehicle engineering and development from feasibility and conceptualization, through productionization and service support. Our solutions include zero emissions such as battery electric- and fuel cell- as well as hybrid- or conventional-powered products. We also offer solutions for other advanced vehicle technologies such as ADAS, vehicle autonomy, and telematics. Our services are turnkey solutions that are validation tested and ready for mass production.Our product development expertise includes medium and heavy-duty commercial vehicles in applications such as delivery, bus, motorhome, off-highway, refuse, and several other specialized and vocational vehicle markets.Requirements:

• Internationally recognized or South African matric (Grade 12/NQF Level 5)
• Recognized industry technical qualification (2yrs minimum duration)
• Two to Five full-time 3D and 2D CAD experience, post qualification, in any mid-to-high-end CAD Software (Solid works, Solid Edge, Siemens, Creo, Inventor)
• Previous experience in the design and integration of automotive components and a sound knowledge of Siemens NX will be an advantage.
• Be able to show relevant experience in:
  • Manufacturing process exposure (Welding, Sheetmetal, Pipe bending, Harness manufacturing)

• Use Siemens NX and -Teamcenter to create and maintain Service Documentation of Truck Chassis Systems such as cab, chassis and/or power train components.
• Assign VMRS codes to OEM truck parts on Teamcenter.
• Publish Service Documentation to the customer database.
• Communicate with customer representatives regarding technical and project requirements
• Plan daily tasks, keep a record of task status, and create reports.
• Interface with Design Engineering to understand the design intent of the relevant Truck
• Other tasks that might be required in line of duty

• Design and integration of mechanical or electro-mechanical equipment
• 3D CAD design of sheet metal components, formed piping, hose routing etc.
• Creating 2D manufacturing drawings that include tolerance assignment, welding symbols, GD&T
• Creating complex CAD assemblies of systems, layout/assembly drawings
• Setting up bills of materials

• Operate Siemens NX and Team Center
• Learn customer Engineering Standards and Processes
• Review Engineering CAD Models and Drawings for adherence to standards
• Provide feedback to engineers regarding standards
• Develop and execute non-design intent technical verification activities on engineers’ CAD files
• Provide input into the continuous improvement of CAD processes and standards
• Training Engineering standards to new employees
• Recording CAD and customer standard-related knowledge and experience in a body of knowledge

• Assist with planning, tracking, and reporting of drafting service activities.
• Supporting the EPC administrative process for foreign-based team members.
• Contributing to the overall administrative housekeeping and timeous OKR metrics.

• Attention to detail
• Excellent in task management
• Ability to work under pressure and handle priority changes
• Passionate about automotive engineering and CAD design
• Excellent written and verbal communication (English)
• Computer literacy (Outlook, Excel, Word, PowerPoint)
• Passionate about efficient and effective administration

TRIZ Engineering Solutions is looking for an experienced draughtsman to perform the tasks of an Automotive Service Documentation and CAD Technician. This requires working closely with Lead Engineers and possessing the ability to fit into the DNA of the company culture that is dynamic and embraces change. Apart from being a contained and well-rounded person with a high EQ level, he/she will be required to deal with complexity in a fast-paced environment. The person needs to be a self-starter with attention to detail and bring a positive energy to the work environment, with a willingness to excel in the role.Triz Engineering Solutions ( is a premium product engineering and development company specializing in end-to-end turn-key commercial vehicle development.We provide end-to-end engineering services for commercial vehicle engineering and development from feasibility and conceptualization, through productionization and service support. Our solutions include zero emissions such as battery electric- and fuel cell- as well as hybrid- or conventional-powered products. We also offer solutions for other advanced vehicle technologies such as ADAS, vehicle autonomy, and telematics. Our services are turnkey solutions that are validation tested and ready for mass production.Our product development expertise includes medium and heavy-duty commercial vehicles in applications such as delivery, bus, motorhome, off-highway, refuse, and several other specialized and vocational vehicle markets. Requirements:

• Internationally recognized or South African matric (Grade 12/NQF Level 5)
• Recognized industry technical qualification (2yrs minimum duration)
• Two to Five full-time 3D and 2D CAD experience, post qualification, in any mid-to-high-end CAD Software (Solid works, Solid Edge, Siemens, Creo, Inventor)
• Previous experience in the design and integration of automotive components and a sound knowledge of Siemens NX will be an advantage.
• Be able to show relevant experience in:
  • Manufacturing process exposure (Welding, Sheetmetal, Pipe bending, Harness manufacturing)

• Use Siemens NX and -Teamcenter to create and maintain Service Documentation of Truck Chassis Systems such as cab, chassis and/or power train components.
• Assign VMRS codes to OEM truck parts on Teamcenter.
• Publish Service Documentation to the customer database.
• Communicate with customer representatives regarding technical and project requirements
• Plan daily tasks, keep a record of task status, and create reports.
• Interface with Design Engineering to understand the design intent of the relevant Truck
• Other tasks that might be required in line of duty

• Design and integration of mechanical or electro-mechanical equipment
• 3D CAD design of sheet metal components, formed piping, hose routing etc.
• Creating 2D manufacturing drawings that include tolerance assignment, welding symbols, GD&T
• Creating complex CAD assemblies of systems, layout/assembly drawings
• Setting up bills of materials

• Operate Siemens NX and Team Center
• Learn customer Engineering Standards and Processes
• Review Engineering CAD Models and Drawings for adherence to standards
• Provide feedback to engineers regarding standards
• Develop and execute non-design intent technical verification activities on engineers’ CAD files
• Provide input into the continuous improvement of CAD processes and standards
• Training Engineering standards to new employees
• Recording CAD and customer standard-related knowledge and experience in a body of knowledge

• Assist with planning, tracking, and reporting of drafting service activities.
• Supporting the EPC administrative process for foreign-based team members.
• Contributing to the overall administrative housekeeping and timeous OKR metrics.

• Attention to detail
• Excellent in task management
• Ability to work under pressure and handle priority changes
• Passionate about automotive engineering and CAD design
• Excellent written and verbal communication (English)
• Computer literacy (Outlook, Excel, Word, PowerPoint)
• Passionate about efficient and effective administration

Join a Leading Luxury Brand Dealership Senior Service Manager Wanted!

Are you ready to drive your career to the next level?

Our client, a prestigious Luxury Brand dealership , is searching for a Senior Service Manager with 7+ years of experience to lead their high-performing service department.

Whats on offer?

Salary +- R100 000 CTC (Negotiable)

Benefits: Company Car + Fuel + Incentives