13 Captain jobs in South Africa
Senior Team Captain
Posted 11 days ago
Job Viewed
Job Description
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Senior Team Captain, you will manage a combination of any of the following:
- at least 3 autonomous accounts
- an account with a minimum headcount of 8 and a dedicated Shift Lead
- at least 1 Team Captain managing a minimum of 4 team members
You are responsible for the day-to-day management of your team/s and those of the Team Captain’s reporting directly to you. You will serve as a point of escalation for issues outside the authority of an agent or Team Captain. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
People Management
- Identify growth and development opportunities for Team Captains and team members
- Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper guidance as needed
Performance Quality Management
- Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
- Ensure that Team Captains and team members are properly trained and working consistently to meet client needs.
- Ensure that the team meets company and client-specific KPI targets.
Logistics
- Ensure that team members and equipment needs are met to sustain service levels
- Recommend/suggest relevant alternatives to the product or tool being used by the company
Internal Coordination
- Work with the Senior Manager for People to make recommendations for their Team Captains’ and team member’s career path, and assist in making a comprehensive training plan for them.
- Relay consistent issues to Service Delivery Manager in a timely and efficient manner
- Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader .
- Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization
External Communications
- Be familiar with the client’s key contacts, unique requirements, and operating processes.
- Demonstrate mastery on the company and Client’s offerings (i.e. its product and services)
- Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
- Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- Bachelor's/College Degree in any related field you’re passionate about!
- At least 2 years of experience leading supervision/leadership roles
- At least 3 years of Client facing experience
- At least 2 years of experience providing coaching
- Basic knowledge of Root Cause Analysis
- Lean Six Sigma knowledge is a plus!
- Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications
- Excellent verbal and written communication skills.
- An ability to understand and communicate complex ideas to others, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Ability to accept feedback gracefully and with an open mind.
- Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
Restaurant Shift Captain
Posted 11 days ago
Job Viewed
Job Description
As a Shift Captain in our upcoming signature restaurant at Mount Nelson, you are part of a team that shapes the culinary experience of our guests. You will be responsible for running a shift effectively, leading staff to deliver exceptional service, and contributing to the overall efficiency and success of our Food & Beverage team. Our new signature restaurant, offers an immersive marine dining experience, transporting guests into the mysterious beauty and biodiversity of the surrounding Two Oceans.
Open 5 days a week, with set off days being Sunday and Monday, launching in Quarter 4 2025.
Primary Responsibilities Include:
- Ensure the highest standards of service excellence and quality in the food and beverage department
- Supervise and direct the actions of F&B staff during your shift, ensuring all tasks are completed efficiently and effectively.
- Assign tasks and delegate responsibilities to team members based on their skills and the needs of the outlet.
- Monitor staff performance, provide constructive feedback, and address any issues or concerns promptly.
- Responsible for overseeing food preparations and the timely delivery of food and drink orders.
- Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the house staff.
- Supervise the F&B staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Lead and motivate the team to achieve high standards of service and operational efficiency.
- Ensure all guests receive prompt and accurate service, creating a positive dining experience.
- Supervise efficient upkeep of cleanliness of operating equipment.
- Open and/or close the restaurant according to established procedures, ensuring all necessary tasks are completed
What You Bring:
- Experience providing exceptional guest service and working in a fast-paced environment.
- Friendly and attentive demeanour; ability to answer questions.
- Strong communications skills to interact with guests and fellow colleagues.
- Previous experience in a similar role with good knowledge of supervisory skills.
- Ability to be able to run a shift on your own.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-LjbffrRestaurant Shift Captain
Posted 16 days ago
Job Viewed
Job Description
As a Shift Captain in our upcoming signature restaurant at Mount Nelson, you are part of a team that shapes the culinary experience of our guests. You will be responsible for running a shift effectively, leading staff to deliver exceptional service, and contributing to the overall efficiency and success of our Food & Beverage team. Our new signature restaurant, offers an immersive marine dining experience, transporting guests into the mysterious beauty and biodiversity of the surrounding Two Oceans.
Open 5 days a week, with set off days being Sunday and Monday, launching in Quarter 4 2025.
Primary Responsibilities Include:
- Ensure the highest standards of service excellence and quality in the food and beverage department
- Supervise and direct the actions of F&B staff during your shift, ensuring all tasks are completed efficiently and effectively.
- Assign tasks and delegate responsibilities to team members based on their skills and the needs of the outlet.
- Monitor staff performance, provide constructive feedback, and address any issues or concerns promptly.
- Responsible for overseeing food preparations and the timely delivery of food and drink orders.
- Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of the house staff.
- Supervise the F&B staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Lead and motivate the team to achieve high standards of service and operational efficiency.
- Ensure all guests receive prompt and accurate service, creating a positive dining experience.
- Supervise efficient upkeep of cleanliness of operating equipment.
- Open and/or close the restaurant according to established procedures, ensuring all necessary tasks are completed
Requirements
What You Bring:
- Experience providing exceptional guest service and working in a fast-paced environment.
- Friendly and attentive demeanour; ability to answer questions.
- Strong communications skills to interact with guests and fellow colleagues.
- Previous experience in a similar role with good knowledge of supervisory skills.
- Ability to be able to run a shift on your own.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
#J-18808-LjbffrYacht Captain- 38 Meter
Posted 16 days ago
Job Viewed
Job Description
Please note this position is based in the Middle East, Qatar
We are seeking a highly experienced and professional Yacht Captain to take full command of a private 38m motor yacht. The successful candidate will be responsible for the safe navigation, operation, and overall management of the vessel, ensuring the highest standards of safety, seamanship, and guest service. This is a hands-on leadership role that requires exceptional technical knowledge, crew management skills, and the ability to deliver an outstanding yachting experience.
Key Responsibilities
Command and oversee the safe navigation, operation, and maintenance of the 38m yacht at all times.
Manage all aspects of yacht administration, including budgeting, provisioning, voyage planning, and compliance with maritime regulations.
Lead, motivate, and manage the crew to ensure professional service and smooth onboard operations.
Maintain strong communication with owners, guests, and management companies to meet expectations.
Oversee the upkeep, repair, and preventive maintenance of the yacht, coordinating with engineers and shipyards when necessary.
Ensure all safety drills, inspections, and training are conducted in accordance with international maritime laws.
Plan itineraries and provide detailed briefings on destinations, weather conditions, and voyage logistics.
Monitor fuel, water, and consumable supplies to ensure operational readiness.
Deliver exceptional guest experiences while upholding the highest levels of privacy and discretion.
Qualifications
Valid Master 500GT or higher (MCA) certification.
STCW 95/10 (fully updated) and ENG1 medical certificate.
Minimum 5 years’ experience as Captain on yachts between 30m – 45m.
Proven track record in private and/or charter operations.
Excellent navigational, technical, and seamanship skills.
Sound knowledge of ISM/ISPS codes and international maritime regulations.
Skills & Competencies
Strong leadership and crew management skills.
Excellent organisational, communication, and interpersonal abilities.
Exceptional problem-solving and decision-making skills under pressure.
Professional appearance and conduct at all times.
Commitment to safety, environmental responsibility, and operational excellence.
Benefits
Competitive salary package (DOE).
Rotation or full-time contract (depending on owner’s requirements).
Travel expenses and insurance provided.
Opportunity to work with a professional, well-supported crew.
KFC Whittlesea - Training Captain
Posted 3 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing Date: 2 May 2025
Training Captain - Grahamstown 2
Posted 18 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing date: 18 July 2025
Training captain - KFC Berea
Posted 18 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing date: 17 July 2025
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KFC Stutterheim - Training Captain
Posted 3 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing Date: 02 May 2025
Training captain - KFC Amalinda
Posted 3 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Training captain -Uitenhage 1
Posted 24 days ago
Job Viewed
Job Description
A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.
KEY RESPONSIBILITIES
v
- Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
- Train, coaches and certifies Team Members li>Completes training evaluations to assess the retention of knowledge
- Re ponsible for delivery of training to bridge performance gaps
- F cilitates New Product Training as per the KFC marketing calendar
- Bia nual assessments for all employees must be done to re-assess knowledge.
- Ass ss additional training needs of restaurant and discuss with the Training Manager and/or RGM.
- Learn r Assessments completed on every Team Member twice a year.
- Tr ck and report on training outcomes
- E aluate and make recommendations on training material and methodology, as and when required.
- Mainta n employee training records. /ul>
- Presentation skills and written communication as well as oral communication skills.
- Incumbent must possess an understanding of the learning process as applied to in-store training.
- Ability to require knowledge of and handle participative training techniques as used in the KFC system.
- Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well. li>as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
- Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.
Closing date: 13 May 2025