19 Captain jobs in South Africa

Overview

Aitheras Aviation Group has an opening for a full-time Learjet Captain to join our team. Please apply today for an international location. As a pilot working for Aitheras you will have the rare opportunity to make a difference in the lives of others. Our flights consist of patient transport, organ procurement, and critical care transport; 90% of our trips are life-saving.

Since 2005 premier medical facilities in the US and abroad have trusted Aitheras to transport critically ill or injured patients around the globe, safely and quickly. At Aitheras a culture of safety transcends every aspect of our operation, from medical preparedness and training to maintenance and post-flight evaluations. We are one of only a few non-scheduled fixed-wing operators fully certified in the FAA Safety Management System, helping set new standards for safety in the industry.

• Competitive Salary
• Type rating in Learjet 35/55
• Medical, dental and vision insurance
• 401k plan with company contribution
• PTO
• Uniforms provided
• Initial and recurrent training at Flight Safety Int'l.
• Opportunities for additional flight compensation

On top of all the great things we offer, our schedule is the best! 7 days on / 7 days off. That’s 2 weeks off each month! Your salary will still maintain a full year’s payout but with working only half the year!

• Must have prior PIC experience in Learjet
• 2500 flight hours Pilot in Command in Multi-engine Jet
• 200 hours actual instrument
• 250 night hours
• Multi-engine land ATP certificate
• Unrestricted Passport
• Must be able to travel internationally with no restrictions
• Extensive overseas flying will be required
• Reside outside of the United States
• FCC Restricted Radiotelephone Operator Permit
• Current First Class
• Two years multi-crew experience
• Medical certificate
• Learjet 35/55 type rating preferred

• Promotes positive attitudes toward compliance and safety.
• Performs flight planning, aircraft preflight inspection and aircraft preparation.
• Proper execution of the flight and ensuring navigation of the aircraft follows the approved flight plan, as cleared.
• Maintains revisions to aircraft manuals, navigation charts, and checklists.
• Knows of and adheres to regulations including recent flight experience and SOPs.
• Maintains current required licenses and certificates to comply with company, ICAO (as applicable) and FAA requirements.
• Assists loading and unloading of baggage and providing passenger needs as required.
• Ensuring the cleanliness and appearance of the aircraft, ordering catering, if required, and ensuring aircraft commissary inventory and supplies are on board.
• Attends regularly scheduled ground and simulator training, maintaining flight proficiency and knowledge of all flight operations, regulations and aircraft systems.
• Searches for and reports hazards.
• Performs all other duties as assigned.

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary
To organise and orchestrate the opening, operation and closing of the dining room and to ensure guest fulfilment and satisfaction at all times.

Key Duties and Responsibilities

• Look after his/ her assigned guests in all aspects by being present and aware of their needs, ensuring 100% guest satisfaction.
• Greet guests pleasantly and efficiently.
• Order and distribute supplies
• Collection and distribution of cash tips weekly.
• Administer rota and floor plan for each service daily.
• Involvement of the progression of new staff through onsite training and scheduling with the training department.
• Perform evaluations of each staff member on a continuous basis to ensure Nobu standards are maintained.
• Weekly meetings to discuss goals of each staff member
• Enforcing the rules and regulations for Nobu Cape Town
• Conduct the pre-meal meeting briefing.
• Constantly enforce service standards of Nobu and One&Only Cape Town.
• Being aware of the development/ growth of each staff member
• Monitor and update the Captain's daily journal.
• Listen to complaints and respond according to the standards set out by the O&OCT.
• Supporting, recognising, encouraging and bringing out the best qualities in your employees
• Lead by example.
• Ensuring the restaurant is set up according to SOP for Lunch/Dinner service.
• Ensure all duties have been completed prior to letting staff depart the building according to closing procedure SOP.
• Ensure all micro bills are accounted for from each server.
• Complete daily cash up ensuring all cash handling procedures are followed.
• Ensure menus and wine lists are printed and well maintained.
• Ensure all glassware, crockery and cutlery is at par level.
• Pay attention to the accounts and communicating with the accounts department
• Prepare for the weekly Captains meeting.
• Adhere to standards and rules of Nobu Ltd.
• Enforcing the relevance of the Omakase. Product knowledge is one of the key reasons for our success.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management

• Monitor and assess team members' performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.

Logistics

• Ensure that team members' and equipment needs are met to sustain service levels.
• Recommend/suggest relevant alternatives to the product or tool being used by the company.

Internal Coordination

• Work with the People Development Manager to make recommendations for their team member's career path, and assist in making a comprehensive training plan for them.
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications

• Be familiar with the client's key contacts, unique requirements, and operating processes Implement policies related to the Client's products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client's offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us #beboldr
• Passionate about learning and developing relationships with clients
• Analytical and a problem solver
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment
• Able to reduce frustration on heated topics by listening and being solutions-oriented
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

• Bachelor's/College degree in a relevant discipline you're passionate about
• Three years of supervisory experience in a related field (especially voice, email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning
• Excellent verbal and written communication skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Team Captain, you will manage a combination of any of the following:

• at least 3 autonomous accounts
• an account with a minimum headcount of 8 and a dedicated Shift Lead
• at least 1 Team Captain managing a minimum of 4 team members

You are responsible for the day-to-day management of your team/s and those of the Team Captain’s reporting directly to you. You will serve as a point of escalation for issues outside the authority of an agent or Team Captain. You will also be working with the Service Delivery Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

• Identify growth and development opportunities for Team Captains and team members
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper guidance as needed

Performance Quality Management

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.

Logistics

• Ensure that team members and equipment needs are met to sustain service levels
• Recommend/suggest relevant alternatives to the product or tool being used by the company

Internal Coordination

• Work with the Senior Manager for People to make recommendations for their Team Captains’ and team member’s career path, and assist in making a comprehensive training plan for them.
• Relay consistent issues to Service Delivery Manager in a timely and efficient manner
• Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader .
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery on the company and Client’s offerings (i.e. its product and services)
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU ARE…

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about!
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 2 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.
• Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development

• Ensure the safe, secure, and efficient operation of the aircraft in full compliance with aviation regulations, company policies, SOPs, and the Operations Manual (OM);
• Exercise full command authority in operational decision-making, including the right to deny boarding or remove persons/cargo, always prioritising safety;
• Conduct comprehensive pre-flight preparation, including aircraft inspections, weather analysis, route planning, and system checks;
• Pilot and navigate the aircraft across all phases of flight, managing both normal and non-normal operations in coordination with ATC and crew;
• Demonstrate technical proficiency and maintain high standards of flying skills to ensure operational efficiency and passenger safety;
• Lead, coordinate, and support the flight crew, fostering teamwork, discipline, professionalism, and positive morale;
• Communicate effectively with ATC, ground staff, dispatch, and passengers to ensure smooth operational flow and customer confidence;
• Monitor aircraft performance, mass and balance, refuelling, and legal documentation to ensure compliance and continuous airworthiness;
• Manage operational time pressures to achieve OnTime Performance (OTP) while maintaining safety as the overriding priority;
• Represent the company with professionalism at all times, upholding high standards of conduct, discipline, and appearance.
• Grade 12 or Equivalent (Essential);
• ATPL License (Essential);
• Minimum of 5000 hours TT and 2000 PIC >50T (Essential) OR;
• 5000 hours TT and 1000 PIC 737 or similar (Essential);
• Must have recent experience (within the past 24 months) as Pilot-in-Command (PIC) on a large commercial airliner operating under Part 121, such as a Boeing 737 or an equivalent type (e.g., Airbus) (Essential);
• No existing medical conditions that will affect his/her role as Captain (Essential);
• Ability to work irregular hours (Essential);
• Willing to sign an Upgrade Training Bond (Essential);
• Knowledge of Air Traffic Control Airspace and procedures;
• Good knowledge of South African CARS and CATS;
• Knowledge of Doc 8168;
• Excellent knowledge of the Safair OM, Boeing SOP's - Normal & Non-Normal procedures.

Personal Attributes

• Professional;
• High integrity;
• Reliable and dependable;
• Flexible and adaptable;
• Committed to customer service;
• High safety priority;
• Excellent Situational awareness;
• Positive attitude;
• Team player;
• Assertive
• Excellent Communication Skills;
• Leadership & Crew Management skills;
• Mentoring skills;
• Good interpersonal skills;
• Immaculate time keeping;
• Good decision-making skills;
• Workload Management.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right: *

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 10 September 2025

• Ensure the safe, secure, and efficient operation of the aircraft in full compliance with aviation regulations, company policies, SOPs, and the Operations Manual (OM);
• Exercise full command authority in operational decision-making, including the right to deny boarding or remove persons/cargo, always prioritising safety;
• Conduct comprehensive pre-flight preparation, including aircraft inspections, weather analysis, route planning, and system checks;
• Pilot and navigate the aircraft across all phases of flight, managing both normal and non-normal operations in coordination with ATC and crew;
• Demonstrate technical proficiency and maintain high standards of flying skills to ensure operational efficiency and passenger safety;
• Lead, coordinate, and support the flight crew, fostering teamwork, discipline, professionalism, and positive morale;
• Communicate effectively with ATC, ground staff, dispatch, and passengers to ensure smooth operational flow and customer confidence;
• Monitor aircraft performance, mass and balance, refuelling, and legal documentation to ensure compliance and continuous airworthiness;
• Manage operational time pressures to achieve OnTime Performance (OTP) while maintaining safety as the overriding priority;

• Represent the company with professionalism at all times, upholding high standards of conduct, discipline, and appearance.

• Grade 12 or Equivalent (Essential);

• ATPL License (Essential);
• Minimum of 5000 hours TT and 2000 PIC >50T (Essential) OR;
• 5000 hours TT and 1000 PIC 737 or similar (Essential);
• Must have recent experience (within the past 24 months) as Pilot-in-Command (PIC) on a large commercial airliner operating under Part 121, such as a Boeing 737 or an equivalent type (e.g., Airbus) (Essential);
• No existing medical conditions that will affect his/her role as Captain (Essential);
• Ability to work irregular hours (Essential);
• Willing to sign an Upgrade Training Bond (Essential);
• Knowledge of Air Traffic Control Airspace and procedures;
• Good knowledge of South African CARS and CATS;
• Knowledge of Doc 8168;
• Excellent knowledge of the Safair OM, Boeing SOP's - Normal & Non-Normal procedures.

Personal Attributes:

• Professional;
• High integrity;
• Reliable and dependable;
• Flexible and adaptable;
• Committed to customer service;
• High safety priority;
• Excellent Situational awareness;
• Positive attitude;
• Team player;
• Assertive
• Excellent Communication Skills;
• Leadership & Crew Management skills;
• Mentoring skills;
• Good interpersonal skills;
• Immaculate time keeping;
• Good decision-making skills;
• Workload Management.

Application guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right: *

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 10 September 2025

- Lead and manage the onboard diving operations, including planning, organizing, and executing diving activities for guests onboard a cruise ship

- Supervise a team of dive instructors and dive masters, providing guidance and support as needed

- Ensure the safety of all guests participating in diving activities by following established protocols and conducting regular safety checks

- Maintain and inspect all diving equipment to ensure it is in good working condition

- Provide instruction and guidance to guests on diving techniques, safety procedures, and marine life

- Promote responsible diving practices and educate guests on the importance of preserving marine ecosystems

- Keep accurate records of all diving activities, including guest certifications, dive logs, and equipment maintenance

- Communicate effectively with other departments on the ship to coordinate diving activities and ensure a seamless guest experience

- Participate in training and development programs to enhance your diving skills and knowledge

- Adhere to all company policies and procedures, as well as safety regulations and international diving standards

Qualifications:

- Minimum of 2 years of experience as a dive instructor or dive master

- Current certification as a Dive Master or higher from a recognized diving organization

- First Aid and CPR certification

- Excellent leadership and communication skills

- Strong knowledge of diving techniques, equipment, and safety procedures

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work long hours and adapt to changing schedules

- Fluent in English, both written and spoken

- Strong customer service skills and a passion for providing exceptional guest experiences

- Ability to work well in a team and independently

- Physically fit and able to lift heavy equipment and work in water for extended periods of time

Overview

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.

• Ensure that team members' and equipment needs are met to sustain service levels.
• Recommend/suggest relevant alternatives to the product or tool being used by the company.

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU ARE…

• Curious and authentic, just like us! #beboldr
• Passionate about learning and developing relationships with clients
• Analytical and a problem solver
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment
• Able to reduce frustration on heated topics by listening and being solutions-oriented
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially voice, email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning
• Excellent verbal and written communication skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.

• Private Health Insurance
• Paid Time Off
• Training & Development

Overview

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

• Identify growth and development opportunities for team members - coaching
• Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

• Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that team members are properly trained and working consistently to meet client needs.
• Ensure that the team meets company and client-specific KPI targets.

• Ensure that team members' and equipment needs are met to sustain service levels.
• Recommend/suggest relevant alternatives to the product or tool being used by the company.

• Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
• Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
• Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
• Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

• Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
• Contribute to the ongoing development of customer support and success processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU ARE…

• Curious and authentic, just like us! #beboldr
• Passionate about learning and developing relationships with clients
• Analytical and a problem solver
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment
• Able to reduce frustration on heated topics by listening and being solutions-oriented
• Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

• Bachelor's/College degree in a relevant discipline you’re passionate about!
• Three years of supervisory experience in a related field (especially voice, email and chat support).
• Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
• A general understanding of content moderation.
• Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Willingness to learn about Data Science and Machine Learning
• Excellent verbal and written communication skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to accept feedback gracefully and with an open mind.

• Private Health Insurance
• Paid Time Off
• Training & Development