63 Call Center Professionals jobs in Cape Town

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

The Senior Customer Support Manager is a key leadership role within the Owner Experience team, responsible for managing high-profile homeowner accounts while overseeing and developing a team of 10 professionals. This role focuses on ensuring exceptional owner satisfaction and retention, driving operational efficiency, and fostering a culture of continuous improvement and professional growth within the team. The Senior Customer Support Manager works closely with leadership to implement best practices, optimize department performance, and maintain strong relationships with property owners.

Key Responsibilities:

Owner Account Management:

● Serve as the primary point of contact for high-profile homeowners, ensuring their needs are met with the highest level of service and responsiveness.

● Advocate for property owners by proactively communicating investment performance, policy changes, and operational updates.

● Collaborate with internal teams to address and resolve homeowner concerns efficiently and effectively.

● Analyze financial reports and provide insights to homeowners regarding their property's performance, identifying areas for optimization.

● Develop strategic solutions to enhance owner satisfaction and retention. People Leadership & Development:

● Develop strategic solutions to enhance owner satisfaction and retention.

● Provide mentorship, coaching, and guidance to Account Executives and Owner Relations Officers, ensuring they excel in their roles.

● Lead regular team meetings, one-on-one performance reviews, and training sessions to drive individual and team success.

● Establish clear performance expectations, monitor progress, and support career development opportunities within the department.

● Foster a collaborative and solutions-oriented team culture that prioritizes owner satisfaction and operational excellence. Process Improvement & Operational Excellence:

● Partner with the Owner Experience & Training Manager to develop and implement efficient workflows and standard operating procedures.

● Identify opportunities to optimize department processes to increase efficiency and effectiveness.

● Leverage data insights to inform decision-making and recommend improvements in service delivery.

● Ensure timely and accurate completion of client-related tasks within project management tools. Cross-Department Collaboration:

● Ensure timely and accurate completion of client-related tasks within project management tools.

● Work closely with internal departments such as Onboarding, Compliance, Finance, Sales, Design, Listings & Distributions, Revenue and Operations to streamline owner interactions and improve service quality.

● Assist in the successful onboarding of new properties by ensuring alignment between owner expectations and operational capabilities.

● Represent the Owner Experience team in company-wide initiatives, contributing insights and recommendations for continuous improvement. Other Responsibilities:

● Stay up-to-date with company policies, industry regulations, and market trends to provide informed guidance to homeowners and the team.

● Maintain compliance with clients procedures and regulatory requirements.

● Perform additional duties as assigned by leadership.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

The primary objective of the Customer Support and Office Administrator is to provide exemplary support to all customers, as well as oversee general office and operational administration, and attend to on-site and online shops. Key Roles and Responsibilities 1. Customer Support and Engagement Attend and respond to all customer queries and resolve any issues raised Gather feedback from customers to enhance service delivery Administer surveys and questionnaires to measure and improve customer engagement Analyse customer feedback about sizing, fabric, and fit, and provide reports/metrics to the line manager Prepare the customer feedback pack for the product team Provide online and onsite shop assistance to customers 2. Office Administration Manage incoming calls, emails, correspondence, greet visitors, and suppliers Maintain filing systems (digital and hard copy) for contracts, orders, and staff records Order office supplies, stationery, and consumables, tracking usage and cost Ensure deliveries to customers and receipts from suppliers are managed 3. Payroll Administration Support payroll by collating attendance sheets and overtime records Prepare weekly and monthly payroll files for line manager approval Maintain employee records, leave applications and balances, and contracts, including bargaining council administration Assist with recruitment logistics and onboarding paperwork Create and communicate weekly / monthly store-level employee work schedules 4. Compliance and Reporting Work with Production and HR to ensure basic health and safety and labour law documentation is current Prepare required weekly/monthly/quarterly reports (customer feedback, production metrics, absenteeism, etc) Support audits or inspections from labour authorities

An international super-fast growing tech company that are revolutionising hoteliers around the globe has an exciting job  opportunity for a German speaking Customer Support Consultant  to join their team in Cape Town, South Africa . You will be responsible to ensure their German  speaking hoteliers are using their software with absolute happiness. Embrace challenges and opportunity for growth in a fun and relaxed working environment!

Your key job  responsibilities as the German speaking Customer Support Consultant  in Cape Town, South Africa  will include:

Requirements for this German speaking Customer Support Consultant job  in Cape Town, South Africa :

Benefits for working with this team:

Ready to embark on this thrilling adventure? Send us your application today! This German speaking Customer Support Consultant job  in Cape Town, South Africa is waiting for you!

An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting job  opportunity for a German speaking Customer Support Consultant  to join their team in Cape Town, South Africa . You will be responsible to ensure our German  speaking hoteliers are using their software with absolute happiness! Embrace challenges and opportunity for growth in a fun and relaxed working environment.

Your key job  responsibilities as the German speaking Customer Support Consultant  in Cape Town, South Africa  will include:

Requirements for this German speaking Customer Support Consultant job  in Cape Town, South Africa :

Benefits:

If you meet the above requirements for this German speaking Customer Support Consultant job  in Cape Town, South Africa , we would like to hear from you! Please send your CV today!

Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!

This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!

Key Responsibilities as the French Customer Support (Sportsbook)  Agent in Cape Town:

Requirements for this French Customer Support (Sportsbook)  Agent role in Cape Town:

If you meet the above requirements for this French Customer Support (Sportsbook) Agent  job in Cape Town, we want to hear from you! Send your CV today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.