2,726 Call Center Agents jobs in South Africa

Overview

Job Vacancy: Telesales / Call Center Agents

Seniority Level: Mid-Career (2 - 3 yrs exp)

Type: Temp

Region: Boksburg Gauteng

To handle inbound and outbound calls professionally, providing excellent customer service, resolving queries, and promoting products / services where applicable. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Handle inbound and outbound customer calls efficiently and courteously.
• Provide accurate information about products, services, and policies.
• Assist customers with queries, complaints, and requests, ensuring first-call resolution where possible.
• Escalate complex issues to the relevant department or supervisor.
• Capture and update customer information accurately on the system.
• Meet daily, weekly, and monthly call handling and sales targets.
• Adhere to call scripts, compliance regulations, and quality standards.
• Always maintain a professional and friendly tone.
• Participate in training sessions and team meetings.
• Contribute to overall team performance and customer satisfaction.

• Education: Grade 12 / Matric (essential).
• Experience: 2 - 3 years experience in a call centre or customer service environment (depending on role level).
• Experience in sales, customer care, or technical support advantageous.
• Skills: Excellent verbal and written communication skills.
• Computer literacy (MS Office, CRM systems, call centre software).
• Strong listening and problem-solving skills.
• Ability to work under pressure and handle high call volumes.
• Other Competencies: Customer-focused and service-oriented.
• Resilient with the ability to handle rejection or difficult customers.
• Strong attention to detail and accuracy.
• Team player with a positive attitude.
• Flexible to work shifts, weekends, and public holidays if required.

• Average handling time (AHT).
• First-call resolution rate.
• Customer satisfaction scores.
• Sales conversion rate (if applicable).
• Adherence to schedule and compliance standards.

The Focus Group invites suitably qualified applicants to apply for their Call Center Agent vacancies. If you’re passionate about helping others, enjoy investigative work, and have strong communication skills, this opportunity is tailor-made for you . Applications are now open – apply before it’s too late!

Imagine a job where you help families receive benefits they might not even know they’re entitled to. That’s what this Call Center Agent role is all about. You’ll be working under Section 37C of the Pension Funds Act , helping to identify and trace beneficiaries of pension funds – people who may have lost a loved one and didn’t even know there were financial benefits waiting for them.

If you’re good at talking to people, can stay calm under pressure, and are great at organizing information, this job could be your next big move .

Here’s what you’ll be doing in this role:

• Communicate with beneficiaries over the phone, by email, or in person.
• Trace and identify potential new beneficiaries who might not be listed yet.
• Collect important documents from clients, employers, and families.
• Keep records neat and up to date – admin matters!
• Give regular updates to the people you’re helping, your team, and your managers.
• Make fair and legal recommendations about how funds should be split.
• Make sure you meet your monthly goals and targets.
• Stick to high standards of professionalism, and always respect people’s privacy (especially under POPIA – the Protection of Personal Information Act).

Before you apply, make sure you tick these boxes:

• Matric (Grade 12) – with Maths, English, Afrikaans , and preferably one local African language .
• 1 to 2 years’ experience in the Financial Services Industry , especially if you’ve worked with Section 37C before.

To thrive in this job, you need to bring your A-game in these areas:

• Excellent verbal and written communication in English and Afrikaans.
• Can confidently speak at least one local African language .
• Able to trace and investigate like a pro.
• Know your way around Microsoft Word and Excel .
• Be well-organized and able to manage your time .
• Work well on your own and as part of a team.
• Always act with integrity, professionalism , and confidentiality .
• Can keep calm even when things get busy or emotional.

This job isn’t for everyone – it takes a certain kind of person to do it well. Here’s what you’ll need to bring to the table:

• Take initiative – don’t wait to be told what to do.
• Be goal-driven – meet those monthly targets!
• Show empathy and emotional intelligence when dealing with grieving families.
• Be adaptable and able to handle difficult or emotional conversations.
• Think critically and find solutions to complex problems.
• Don’t judge others – you’ll speak to people from all walks of life.
• Pay attention to every small detail – missing information can delay payments.
• Stay motivated and take pride in the difference you’re making.

This isn’t just another call center job – this is purpose-driven work . Every day, you’ll help real people claim money that’s rightfully theirs, especially in hard times after the loss of a loved one. You’re not selling products – you’re providing support, empathy, and answers when people need it most.

• Make sure your CV is clean, clear, and in PDF or Word format .
• Double-check that all your language and computer skills are included.
• Highlight any experience with pension funds or financial services – it gives you a major edge.
• Show off your communication skills and any tracing or investigative experience.

The closing date is coming up fast, and these kinds of roles don’t stay open forever. If you want a job that gives you more than just a paycheck – a role where you make a real difference in people’s lives – then this is your sign to apply today .

Job title : Customer Support

Job Location : Northern Cape, Kimberley

Deadline : October 25, 2025

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To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers’ exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to :

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern:

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.

Key Responsibilities

• Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
• Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
• Develop your team to understand the importance of both customer service and meeting KPIs.
• Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
• Lead by example and take accountability for all aspects of people management, including personal development and absence management.
• Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
• Build strong relationships and work collaboratively with key stakeholders.
• Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
• Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
• Be creative in recruitment to find the right people for the business and the team.

Key Skills and Experience

• Experience in managing, leading, and developing a successful team.
• Good IT skills, including experience using CRM systems.
• Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
• Ability to drive a team forward in terms of goals and cultural change.
• Provide feedback, mentoring, and coaching, as well as reward and recognition.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Demonstrates sound and well-reasoned judgement when applying decision-making.
• Able to manage competing priorities whilst ensuring performance targets are met.
• A desire for continuous improvement of processes, reporting, and the tools we use.
• Excellent organisational, planning, and time management skills.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

OysterLink is the newest and fastest growing restaurant & hospitality job site.

• Launched in early 2024, the site generates over 340,000 monthly viewers organically
• Our goal is to generate millions of monthly visitors organically within two-year time

We are seeking a forward-facing
Customer Support & Operations Specialist
with excellent English communication and organizational skills to:

• Client & Applicant Communication

• Platform Management & Issue Resolution

• Feedback & Continuous Improvement

Required Skills:

• Native English speaking skills and excellent grammar and communication skills
• Attention to detail and ability to learn platform features
• Strong customer service focus, ability to troubleshoot issues and come up with solutions
• Ability to multitask and manage time effectively
• Experience in ticket management & documenting feedback
• Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic

Goals:

• Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
• Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives

Responsibilities:

• Client & Applicant Communication
• Provide prompt support for inquiries, respond to questions, and offer guidance

• Communicate effectively with companies and job seekers

• Platform Management & Issue Resolution

• Troubleshoot feature issues, monitor bug/support requests

• Refresh and reorder featured job listings on our site and LinkedIn

• Feedback & Continuous Improvement

• Track and share client/applicant feedback with internal teams to enhance platform features

• Prior to platform launch (on the current site)

• Manage incoming "Post a Job" submissions
• Gather missing information and confirm postings with clients
• Collect and review CVs

The ideal candidate must be a
proactive
and
independent thinker
who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink
offers competitive salaries
,
yearly growth opportunities
AND company shares
for all team members.

This is for a
full-time, remote-work-at-home position
. We
are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink:

• A work culture focused on mutual success and continuous growth
• Competitive pay and scheduled yearly raises
• Shares in the company – share in profit upon company sale
• Challenging projects and opportunity to work with great team members
• Job stability
  in case of illness, Covid changes, and personal problems
• Work-from-home opportunity
• 4 weeks paid time off

Recruitment steps:

• Apply via LinkedIn
• Receive a short questionnaire
• Send back answers + CV
• Have an interview with our Recruiter
• Complete a test
• Have an interview with Hiring Manager
• Get feedback

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We are seeking a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical and analytical skills.
• The ability to deliver results within defined timeline.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am–4pm, 8am–5pm, or 9am–6pm. Selected Saturdays and public holidays may be required.