355 Call Center Agents jobs in South Africa

The Focus Group invites suitably qualified applicants to apply for their Call Center Agent vacancies. If you’re passionate about helping others, enjoy investigative work, and have strong communication skills, this opportunity is tailor-made for you . Applications are now open – apply before it’s too late! Job Overview – What’s This Role All About? Imagine a job where you help families receive benefits they might not even know they’re entitled to. That’s what this Call Center Agent role is all about. You’ll be working under Section 37 C of the Pension Funds Act , helping to identify and trace beneficiaries of pension funds – people who may have lost a loved one and didn’t even know there were financial benefits waiting for them. If you’re good at talking to people, can stay calm under pressure, and are great at organizing information, this job could be your next big move . Here’s what you’ll be doing in this role: Communicate with beneficiaries over the phone, by email, or in person. Trace and identify potential new beneficiaries who might not be listed yet. Collect important documents from clients, employers, and families. Keep records neat and up to date – admin matters! Give regular updates to the people you’re helping, your team, and your managers. Make fair and legal recommendations about how funds should be split. Make sure you meet your monthly goals and targets. Stick to high standards of professionalism, and always respect people’s privacy (especially under POPIA – the Protection of Personal Information Act). Before you apply, make sure you tick these boxes: Matric (Grade 12) – with Maths, English, Afrikaans , and preferably one local African language . 1 to 2 years’ experience in the Financial Services Industry , especially if you’ve worked with Section 37 C before. To thrive in this job, you need to bring your A-game in these areas: Excellent verbal and written communication in English and Afrikaans. Can confidently speak at least one local African language . Able to trace and investigate like a pro. Know your way around Microsoft Word and Excel . Be well-organized and able to manage your time . Work well on your own and as part of a team. Always act with integrity, professionalism , and confidentiality . Can keep calm even when things get busy or emotional. The Kind of Person Who Will Succeed Here This job isn’t for everyone – it takes a certain kind of person to do it well. Here’s what you’ll need to bring to the table: Personal Strengths: Take initiative – don’t wait to be told what to do. Be goal-driven – meet those monthly targets! Show empathy and emotional intelligence when dealing with grieving families. Be adaptable and able to handle difficult or emotional conversations. Think critically and find solutions to complex problems. Don’t judge others – you’ll speak to people from all walks of life. Pay attention to every small detail – missing information can delay payments. Stay motivated and take pride in the difference you’re making. Why This Role Matters This isn’t just another call center job – this is purpose-driven work . Every day, you’ll help real people claim money that’s rightfully theirs, especially in hard times after the loss of a loved one. You’re not selling products – you’re providing support, empathy, and answers when people need it most. Pro Tips for a Strong Application Make sure your CV is clean, clear, and in PDF or Word format . Double-check that all your language and computer skills are included. Highlight any experience with pension funds or financial services – it gives you a major edge. Show off your communication skills and any tracing or investigative experience. The closing date is coming up fast, and these kinds of roles don’t stay open forever. If you want a job that gives you more than just a paycheck – a role where you make a real difference in people’s lives – then this is your sign to apply today . #J-18808-Ljbffr

Join to apply for the Customer Support role at Jonsson Workwear .

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

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Overview

Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management.

Axerrio represents Koronet’s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.

About the Role

As a Customer Support at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.

Responsibilities

• Handle advanced technical cases via chat, email, and internal tickets.
• Collaborate with engineering and product teams to resolve complex or persistent issues.
• Document recurring issues and maintain internal knowledge bases.
• Actively contribute to improving internal support processes and tools.
• You will be asked to provide 24/7 support one week per month.

Qualifications

• You have a degree in Computer Science, Software Engineering, or a related field.
• Advanced English and Dutch.
• You’re comfortable navigating technical environments and tools like Postman and HTML.
• You’re excited to learn—not just about the platform, but about how the floral B2B industry operates.
• You’re proactive in improving processes and eager to build internal tools when needed.
• You have strong analytical and troubleshooting skills.
• You communicate clearly and professionally, even when dealing with complex topics.
• You’re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.

What We Offer

• 100% remote position with flexible working hours.
• Direct mentorship and space to grow into a platform or product expert.
• English classes and continuous learning support.
• A collaborative and transparent environment where your ideas matter.
• Competitive salary based on experience.

Why Join Koronet

• Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
• Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.

If you’re passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Software Development

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Join to apply for the Customer Support role at Jonsson Workwear . Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met. To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand. To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession. The individual best suited to this role will be required to: Responsibilities Provide in-store exceptional customer service. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests. Carry out all required tasks efficiently, maintaining accuracy with urgency. Follow up, follow through and fulfil your commitments, always. In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged. Seniority level Entry level Employment type Full-time Job function Other Industries Technology, Information and Internet #J-18808-Ljbffr

Overview Koronet is the leading software company for vertical software, B2 B e-commerce, and

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

As part of our rapidly growing team, we are seeking dynamic individuals to fill the role of Customer Support Representative. In this position, you will play a crucial role in addressing and resolving customer queries through phone calls and emails, directing inquiries to the appropriate channels and ensuring that each customer's concerns are addressed and closed out.

This is a unique opportunity to be part of a forward-thinking company at the forefront of innovation in the veterinary field.

If you are passionate about technology, customer satisfaction, and contributing to the advancement of veterinary care, we invite you to join us in shaping the future of SignalPET.

Important note

NOTE THE REQUIREMENTS FOR THIS ROLE AS IT IS VERY SPECIFIC

Responsibilities

• Receiving Calls and Emails: Customer Service Representatives are responsible for handling incoming calls and emails from customers seeking assistance, information, or resolution to their queries.
• Directing Inquiries: They direct customer inquiries to the right department or individual within the organization, understanding the nature of the inquiry and routing it to the appropriate person or team.
• Problem Resolution: They work towards resolving customer issues, answering questions, and providing solutions, collaborating with other departments as needed.
• Communication Skills: Effective communication; articulate information clearly, listen to customer concerns, and convey solutions in an understandable manner.
• Record Keeping: Keeping accurate records of customer interactions, inquiries, and resolutions to track trends and improve processes.
• Follow-up: After directing an inquiry or resolving an issue, follow up with customers to ensure satisfaction, gather feedback, and confirm resolution.
• Time Management: Manage multiple inquiries concurrently and prioritize to ensure timely attention.
• Continuous Improvement: Proactively identify areas for improvement in customer service processes and suggest enhancements.
• Role impact: This role is crucial in maintaining positive customer relationships and ensuring inquiries are handled efficiently and effectively.

Knowledge, Abilities and Qualifications

• 1+ years’ experience in inbound call handling
• Comfortable with phone calls and email communication
• Aptitude to manage numerous requests and time demands concurrently while achieving production goals from an assigned territory or set of accounts
• Attention to detail, organized and excellent follow up
• Great communication skills. Both oral and written
• A team player with strong motivation to succeed

Education

• Matric

Language

• Fluent English Speak, Read and Write (required)

Location

• Full time Office Based - Sandton, Johannesburg, South Africa - Not Negotiable

Hours of Work

PLEASE NOTE!

• SignalPET operates 24/7 and 365 days a year. Shifts are on a rotational basis that are sometimes over weekends, during public holidays and through the night.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Veterinary Services

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InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

Responsibilities

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

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We are looking for a dynamic and driven individual to join our support team!

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

Role and Responsibilities

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

Skills and Experience

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

Compensation and Benefits

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

Our Values

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

Application Process

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

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