14 Call Center Agent jobs in Pretoria

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Customer service
• Pro-active problem solving and decision-making skills
• Goal orientated
• High stress tolerance
• Team work
• Adapt to change quickly, in a fast-paced environment
  
  
  

• Minimum 12 months experience in customer service role (Contact center)
  
  
  

• A Matric/Grade 12 Certificate or equivalent

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

• BSc Agric or Equivalent qualification
• Valid Drivers License
• Experience in Animal Production will be an advantage
• Excellent communication skills
• Good computer literacy

• Manage genetic programs
• Production management
• Cost management
• Technical support
• Key Accounts management
• Customer services & support
• Admin and reporting
• Semen marketing and sales
• Market analysis and strategy
• Software support

The Technical Support Consultant is responsible for the day-to-day IT operations within the office, providing technical support to 60+ users. This role ensures the smooth functioning of IT systems, resolves desktop support queries, and assists with troubleshooting hardware, software, and network issues. The candidate should have knowledge of cloud environments such as Microsoft 365 & Azure, basic networking skills, and the ability to manage and maintain IT infrastructure.

RESPONSIBILITIES

Desktop Support & IT Operations

• Provide first-line support to users for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot and resolve software and hardware-related issues promptly.
• Maintain an up-to-date inventory of IT equipment and software licenses.
• Monitor ticket box and assign tickets correctly and accurately and in a timely manner.

AI & Emerging Technology Support

• Learn about and support the use of AI tools and automation technologies in daily workflows.
• Provide basic guidance to users on how to leverage AI applications to improve efficiency.

Networking & Connectivity

• Assist in troubleshooting network connectivity issues (LAN/WAN/Wi-Fi).
• Ensure proper network configuration and support VPN and remote access users.
• Work with the IT team to diagnose and resolve network-related problems.

Cloud & Security Management

• Support and manage user accounts and permissions within Microsoft Azure.
• Assist with cybersecurity measures, including antivirus updates and endpoint protection.
• Enforce IT security best practices and company policies.

User Support & Training

• Provide user training and support on IT systems and tools.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Assist in onboarding new employees with IT setup and training.

COMPUTER SKILLS

• Experience in desktop support and IT troubleshooting.
• Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Basic networking knowledge (IP addressing, DHCP, DNS, VPN, Wi-Fi troubleshooting).
• Experience with Windows operating systems (Windows 10/11) and MacOSX.
• Familiarity with cloud-based IT environments and remote desktop tools.

EDUCATION and/or EXPERIENCE

• Relevant IT diploma or degree (e.g., Information Technology, Computer Science).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or CCNA (advantageous).
• 1-3 years of experience in a desktop support or IT helpdesk role.

The list of Key responsibilities and job activities are not exhaustive. TreasuryOne Group of companies may instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job, or in accordance with operational requirements.

ERP Technical Support Consultant
Pretoria East
Market related, based on experience and qualifications

• Bachelor's degree in Finance or Information Technology / Computer Science
• At least 2 years of experience in a customer support role
• Knowledge or experience in dealing with a ticketing system
• Understanding of treasury management systems and treasury operations will be beneficial
• Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

• Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
• Escalate complex queries to subject matter experts as needed
• Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
• Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output
• Liaise with clients to ensure that their usage and output of the system flows smoothly
• Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen
Apply via our website
Or Directly via the following link:
Apply Here
If you do not hear from us within 5 days, please accept that your application was unsuccessful.

Reference: Cen000327-E-1

Requirements

• 2 Years experience in similar position
• Windows 10 / 11 Experience
• MS Office Experience
• Windows Active Directory

• Networking
• ArcServe
• Windows Group Policies
• Fortinet/Firewall
• Office 365 Admin
• Degree or Diploma

Technical Support Duties
Manage, maintain, and repair IT systems. Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Technical Support Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

R 2000 - Monthly

• Diploma / Degree in IT / Network related Qualification (Beneficial Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 equivalent
• Valid Driver'''s License

Advantageous Skills:

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous Not a must have)
• Knowledge in Sentinel One . (Advantageous Not a must have)
• Knowledge in Zabbix (Advantageous Not a must have)

Requirements: (Experience & Skills):

• Minimum 3-5 years experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years experience in: L1 L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365 , software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems , ensuring smooth communications.
• Experience in Support and maintenance of Windows servers , ensuring they are secure, updated, and operational.

Job title : Technical Support Consultant - iStore Kolonnade Pretoria

Job Location : Gauteng, Pretoria

Deadline : August 25, 2025

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Your role would be to provide technical support to iStore customers, including troubleshooting, resolving technical issues, and software support. You will also provide training and assistance to customers as needed, ensuring exceptional and professional support services.

• Completed Matric and IT qualification (minimum A+ / N+)
• Experience in Helpdesk / 1st Line Support

• Tenacity, demonstrating enthusiasm and urgency, striving for excellence in achieving results and handling challenges
• Conflict Management skills, managing complexity, disagreements, and conflicts effectively and smoothly
• Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development mindset, being open, motivated, and proactively seeking learning opportunities