4 Call Center Agent jobs in Pietermaritzburg
Call Center Agent
Posted today
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Join our team as a Lead Generator and help us connect with potential clients
Do you have or are you?
Strong communication skills
Comfortable making calls
Target-driven and self-motivated
Team player and independent worker
Education:
- High School (matric) (Preferred)
Experience:
- Call Centre: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Job Type: Temp to perm
Contract length: 2 weeks
Pay: R4 000,00 - R4 500,00 per month
Work Location: In person
call center agent
Posted today
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Job Description
We are looking for an outstanding sales/call center agents to join our sales team at Crocodile Royal Trading in Pietermaritzburg. We are expanding with the aim of growth and quality of our Sales Department.
We have several positions available for those wishing to create a better future for themselves.
Duties & Responsibilities
- You will receive a full internal training on our business and how to effectively run a team.
- You will learn how to apply acquired skills and training towards building a solid sales team of your own.
- Increase customer base by selling products.
- Build strong customer relationships to ensure repeat business.
Desired Experience & Qualification
- Grade 11/12
- Positive attitude
Contact us today to set up an interview with our business owners, looking forward to you being part of our team.
Job Type: Full Time
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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Job Type: Full-time
Work Location: In person
Customer Service Representative
Posted today
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Job Title : Customer Service Representative
Location : Office -Based, Pietermaritzburg
Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).
Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.
Role Summary
The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by
ensuring timely and accurate processing of purchase orders, converting
store/e-commerce orders into purchase orders, and providing responsive service to
vendors and internal teams. This role requires detail-oriented execution, proactive
follow-up, and excellent communication skills to bridge South Africa operations with
U.S. business needs.
Key Responsibilities
Purchase Order Management
● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.
● Verify product details, pricing, terms, and lead times before submission.
● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.
Store Order Conversion
● Convert e-commerce or client-facing store orders into accurate internal
purchase orders.
● Validate product codes, quantities, pricing, and shipping instructions from store
systems.
● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)
to sales or purchasing leadership for resolution.
● Ensure converted orders flow smoothly through the purchasing and fulfillment
process.
Vendor Communication & Follow-Up
● Maintain ongoing communication with vendors regarding order confirmations,
delays, substitutions, and logistics.
● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.
● Support vendor performance tracking by documenting delays and
discrepancies.
Internal Stakeholder Support
● Respond to order status inquiries from sales, operations, and other teams in a
timely and professional manner.
● Provide daily/weekly reporting on purchase order and store order conversion
activity.
● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance
● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).
● Ensure compliance with purchasing policies and audit standards.
● Support invoice matching and billing discrepancy resolution with Finance.
Qualifications
Required:
● 1–3 years' experience in purchasing, procurement, order entry, or customer
service.
● Strong written and verbal English skills (for U.S. vendor and internal communication).
● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.
● Experience handling data entry, order conversions, or similar administrative tasks.
● Ability to work U.S. business hours (Eastern/Central).
Experience in office products, branded merchandise, or facility supply industries.
● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,
Facilis Syncore, commonsku).
● Knowledge of NetSuite or similar ERP.
● Prior remote support for U.S. clients.
Italian Speaking Customer Service Consultant - Remote
Posted 168 days ago
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