279 Call Center Agent Inbound Durban Hippo Park South Africa jobs in South Africa
Call Center Agent - Inbound - Durban - Hippo Park, South Africa
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Job Description
Call Center Agent - Inbound - Durban - Hippo Park, South Africa
WNS Global Services Inc. (NYSE: WNS) is a leading global Business Process Management (BPM) company.
We provide business value to over + global clients by combining operational excellence with deep domain expertise across key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.
Our group operates in more than 16 countries with over 41,000 professionals across 60 delivery centers, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US. WNS South Africa has been operating since and has established itself as an industry leader in Business Process Outsourcing (BPO), with a growing presence in Africa.
We are a strategic partner delivering a full range of processes from basic to complex, through our eight delivery centers in South Africa, employing over + people. We are committed to providing our employees with role clarity, coaching, mentoring, professional development, and structured career progression, aligned with our five promises and a focus on employee experience.
Join us to experience a culture of high performance, engagement, celebration, and contribute to society through the WNS Cares Foundation, supporting meaningful community initiatives.
Main PurposeThe primary goal of this role is to identify and understand customer needs, delivering first-class customer service to enhance business profitability while ensuring fair treatment of customers.
Key Responsibilities- Follow instructions and guidelines to investigate, resolve, and process high-volume customer inquiries, delivering value at first contact
- Identify and understand customer needs to provide high-quality service consistently
- Promote the client's products effectively to enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency and trustworthiness
- Escalate queries, complaints, and operational or regulatory risks promptly to relevant teams
- Implement actions to increase customer retention and build a credible reputation
- Maintain accurate and secure customer-related information systems
- Adhere to company and department standards, policies, and procedures
- Promote a culture of fair treatment and proper information sharing with customers
- Demonstrate proactive problem-solving and decision-making skills
- Maintain goal orientation and high stress tolerance
- Adapt quickly to change in a fast-paced environment
- Minimum 12 months experience in a customer service role (Contact center)
Note: The last line appears to be incomplete or nonsensical ('J Ljbffr') and has been omitted for clarity.
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Call Center Agent - Inbound - Durban - Hippo Park, South Africa
Posted 22 days ago
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Job Description
Company Description
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
- Identify and understand customer needs in order to provide a consistently high quality service
- Effectively promote the client’s products and enhance customer experience and loyalty
- Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
- Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
- Ensure action is taken to increase customer retention, loyalty and build a credible reputation
- Operate customer related information systems to the required standard maintaining accurate and secure records
- Understand and adhere to the company and department standards, policies and procedures
- Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
- Customer service
- Pro-active problem solving and decision-making skills
- Goal orientated
- High stress tolerance
- Team work
- Adapt to change quickly, in a fast-paced environment
- Minimum 12 months experience in customer service role (Contact center)
- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service
- Industries Outsourcing/Offshoring
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#J-18808-LjbffrHelp Desk Consultant
Posted 9 days ago
Job Viewed
Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position based at our Head Office in Parklands, Cape Town.
Responsibilities- Assist end-users with logging calls, troubleshooting, and escalating calls to relevant departments.
- Have a basic understanding of hardware and software troubleshooting.
- Communicate effectively both in writing and verbally.
- Punctual, reliable, and a team player.
- Performs well under pressure and enjoys problem-solving.
- IT graduates with A+ and N+ certifications are welcome to apply, or candidates with relevant experience.
Our clients are in the retail industry. Support is provided beyond 8:00 to 17:00, with shifts between 6:30 and 23:00. Standby and overtime may be required.
This is a great opportunity to kick start your career at Spinnaker Software.
#J-18808-LjbffrHelp Desk Consultant
Posted 9 days ago
Job Viewed
Job Description
We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.
As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.
This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!
Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.
This is a great opportunity to kick start your career at Spinnaker Software.
Help Desk Service Manager
Posted 1 day ago
Job Viewed
Job Description
We are looking for a dedicated and passionate Help Desk Service Manager to join our dynamic team. If you have excellent communication skills, the ability to solve problems quickly, and a customer-oriented attitude, this position could be right for you.
Responsibilities:
- Supervising the Help Desk team to ensure the provision of quality support to our customers.
- Effectively manage reported requests and incidents, ensuring that they are resolved in a timely manner.
- Development and implementation of strategies for the continuous improvement of the Help Desk service.
- Training and mentoring team members to ensure optimal performance.
- Close collaboration with other departments to ensure effective communication and prompt resolution of problems.
- Previous experience in a similar management position in the field of technical support service.
- Excellent verbal and written communication skills.
- The ability to work under pressure and handle multiple tasks simultaneously.
- Results-oriented and attention to detail.
- Flexibility and the ability to adapt to rapid changes.
Help Desk Support Randburg
Posted 11 days ago
Job Viewed
Job Description
Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Goodwood Help Desk Technician
Posted 3 days ago
Job Viewed
Job Description
Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00
Qualifications and or Experience:
- More than 2 years' experience with configuring and setting up IT of systems.
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- L1 Hardware & Software maintenance (Basic).
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Job Purpose:
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution.
- IT Hardware and Software Support.
- Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
- Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
Implement and follow through IT infrastructure and applications at Head Office. - Ability to take ownership of an ICT problem or project from beginning to completion.
- ICT Infrastructure Monitoring.
- IT Record keeping and documenting.
- Planned change control knowledge.
- Implementation of network, Microsoft and security standards.
- Provide support to Head Office, GW store end users where required.
EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
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It Help Desk Technician Remote
Posted 15 days ago
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Job Description
We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
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About the latest Call center agent inbound durban hippo park south africa Jobs in South Africa !
IT Help Desk Technician (Goodwood)
Posted 3 days ago
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Job Description
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Help Desk Technician â Cape Town
Posted 4 days ago
Job Viewed
Job Description
- Provide IT hardware and software support across head office and branches.
- Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments .
- Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers.
- Maintain and update the Asset Register and user configurations.
- Deploy and document firewall, Microsoft, and security setups.
- Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.
- Matric with Maths.
- 2+ years IT support experience (hardware, software, networking).
- Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365 .
- Experience in desktop support, endpoint security, and client interaction.
- Strong troubleshooting and problem-solving ability.
- Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
- Excellent communication, interpersonal, and organizational skills.
- Ability to work under pressure, meet deadlines, and document technical work.
Remote IT Help Desk Technician (Level 3) USD$2000 - $4000
Posted 15 days ago
Job Viewed
Job Description
Support Adventure - IT Support Technician
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location-independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
- Remote desktop support for Microsoft Windows (experience with macOS is a plus)
- Remote network troubleshooting and administration
- Microsoft Windows, Windows Server and Microsoft 365 deployment, administration, and management
- Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
- Experience working with ticketing systems in a high-paced MSP environment is a major plus
The following skills and abilities are a must:
- A high level of English language proficiency, both spoken and written, is required
- A passion for customer service and great ‘soft’ skills
- Ability to present technical information in plain terms to non-technical users
- Great attention to detail especially when it comes to documentation and taking excellent notes
- A passion for learning and the ability to adapt to new technologies
We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
#J-18808-Ljbffr