13 Business Value jobs in South Africa

We are seeking a highly motivated, strategically minded and experienced Value Creation Manager ("VCM") to join a dynamic team reporting to the Head of Value Creation: Seed and

Growth Portfolio. The VCM will play a critical role in supporting the growth and success of our high-potential portfolio ventures by providing strategic guidance, operational support and

access to resources to drive value creation and maximize impact-adjusted financial returns across the E2 Ventures ("E2V") investment portfolio. Our portfolio is sector, business life stage and instrument agnostic and as such is made up of a diverse range of industries, technologies, and business models.

The VCM will also be responsible for identifying, implementing, and measuring strategies that optimize the performance of the E2V investments and enhances their value. This role requires a strong blend of financial expertise, strategic thinking, business analytics, a deep understanding of business practices and passion for driving impact.

The successful candidate will work closely with founders and industry leaders to drive meaningful growth and also have the exciting opportunity to sit on the boards of select

portfolio companies, providing strategic insights directly to the founding teams, guiding them in pivotal moments, and having a real voice in their journey to success.

• Conduct comprehensive assessments of portfolio ventures to assess performance, identify growth opportunities, and develop and execute tailored value creation plans, focusing on key drivers like revenue maximization, operational efficiency, fundraising, and founder wellbeing.
• Work closely with founders to understand their business objectives, challenges, and opportunities for growth, offering hands-on support and strategic guidance that goes
  
  beyond typical advisory roles. You will be a trusted partner, helping founders navigate key growth challenges and seize opportunities.
• Provide hands-on support and guidance to portfolio ventures in areas such as revenue maximization, operational efficiency, team development, and strategic planning.
• Coordinate access to external resources, including advisors, mentors, and subject matter experts, to provide targeted support to portfolio ventures.
• Monitor the progress of value creation initiatives, track key performance indicators, and provide regular updates to the relevant stakeholders.
• Provide strategic insights directly to the leadership of select portfolio companies by sitting on their boards, guiding decisions on growth strategy, operational excellence, and
  
  sustainable scaling.
• Leverage a wide network of advisors, industry experts, and resources to connect our ventures to the right support, expertise, and market access opportunities to accelerate
  
  growth.
• Contribute to the improvement of the Value Creation team in enhancing overall program effectiveness and Ventures' experience including critical input into program monitoring
  
  and evaluation.

• Relevant business-related qualifications, ideally include:
• A Bachelor's Degree in a relevant field such as Business Studies, Economics, Finance, Entrepreneurship, technology, and/or Social Studies.
  
  o A Master's or advanced degree in a relevant field such as Business Administration, Strategy, Finance, or technology is preferred.
• 5 years+ of practical experience in Value Creating Business support, either within organisations or supporting start-ups or strategic planning and operational improvements
  
  within the start-up context.
• Proven experience in managing ventures preferably in a Venture Capital, private equity, start-up ecosystem, or management consulting role.
• Strong understanding of start-up dynamics and emerging trends.
• Solid financial analysis skills, financial modelling, revenue forecasting, and KPI tracking.
• Experience in and passion for entrepreneur development.
• Demonstrable track record in mobilising, motivating, and enhancing the capacity of entrepreneurs and the investment-readiness of their ventures.
• Fundraising experience is a plus

• Excellent verbal and written communication and interpersonal skills to effectively collaborate with diverse stakeholders.
• Strong networking skills and ability to build relationships with entrepreneurs, industry experts, and investors.
• Attention to detail, strong organisational skills, ability to work efficiently, and ability to work with, and drive improvement of, systems and tools.
• Demonstrable ability to reason analytically and the ability to successfully manage multiple projects.
• Microsoft Office skills are essential.
• Ability to work with team members (internal) and external stakeholders, demonstrating exceptional people skills with a strong ability to inspire, motivate and influence others.
• Values: Alignment with E² values, embodying and exemplifying these values daily

Business Strategy Associate (Office of the CEO)

About EASE

EASE is building the future of healthcare access in Africa and beyond. Through our innovative equipment-as-a-service model, we enable hospitals and clinics to access advanced medical equipment without heavy upfront investments. Our vision is to make world-class medical equipment available and affordable for all.

We provide our customers with the use of equipment through a variety of flexible programs, such as EASE (Equipment-as-a-Service), allowing them to pay for equipment directly from the cash flows it helps generate.  Our goal is to build sustainable and profitable businesses in the equipment-as-a-service, equipment rental and equipment leasing industries. – driving long term growth, accelerating economic activity, and creating jobs.

By bridging global capital markets with emerging markets in need of solutions, we deliver attractive risk-adjusted returns for investors and lenders while making a lasting social impact. Joining EASE means becoming part of a mission-driven team that is reshaping healthcare delivery and building one of the most exciting growth platforms in Africa and beyond.

EASE Holdings BV (EASE) is a private company, headquartered in Rotterdam, The Netherlands, with operations and/or offices in Ghana, Nigeria, South Africa, Dubai and The Netherlands, and we are working to expand to other countries.

We are looking for a Business Strategy Associate to work closely with our CEO in shaping EASE's growth agenda. This role is ideal for someone with early career experience (2–3 years) in consulting, banking, leasing, or healthcare, who wants to move into a dynamic, mission-driven scale-up. You will support strategic projects, investor relations, and operational initiatives across markets.

Title:

Business Strategy Associate

Reports to:

Chief Executive Officer

Location:

Johannesburg, South Africa or Accra, Ghana (preferred). Rotterdam (HQ) may also be considered. A partial remote arrangement is possible for exceptional candidates.

What you'll do

• Work directly with the CEO on high-priority strategic and commercial initiatives
• Conduct market, competitive, and financial analyses (healthcare, leasing, and equipment financing)
• Build structured models, presentations, and materials for investors, partners, and board members
• Support evaluation of new markets, partnerships, and business models
• Translate complex research and data into clear insights and recommendations
• Drive cross-functional coordination across teams and external stakeholders

What we're looking for

Minimum qualification(s) and experience

• Bachelor's degree in Business, Finance, Economics, Healthcare Management, or related field.
• 2–3 years of professional experience in one of the following:
• Management consulting (exposure to healthcare, infrastructure, or financial services ideal)
• Investment banking or corporate finance (experience in structured finance, leasing, or project finance)
• Healthcare strategy, health tech, or medical equipment sector

Desirable Characteristics & Skills:

Core Requirements

• Strong financial and commercial acumen: advanced Excel/financial modelling and ability to analyze unit economics, leasing structures, and pay-per-use models.
• Understanding of healthcare delivery models in emerging markets and/or medical equipment financing.
• Excellent business writing and presentation skills in English, with ability to prepare board- and investor-level materials.
• Strong research, analytical, and problem-solving skills with ability to translate data into clear insights.
• Proficiency in PowerPoint and financial analysis tools.
• Ability to manage projects independently and drive coordination across functions.

Preferred/Desirable

• Familiarity with equipment leasing or asset financing models.
• Experience working in emerging markets (Africa strongly preferred).
• Exposure to AI productivity tools (e.g., ChatGPT, Perplexity).
• Entrepreneurial mindset: proactive, resourceful, comfortable with ambiguity.
• Ability to thrive in a
  remote-first, multicultural environment
• Willingness to travel.

What we offer

• Competitive salary aligned with early-career strategy/finance roles.
• Direct exposure to CEO-level decision-making and investor conversations.
• A high-impact role in a fast-scaling, purpose-driven company.
• Mentorship and growth opportunities within a leadership track.
• Remote flexibility, with preference for candidates based in Johannesburg or Accra.

To Apply:
Send your CV + a short note on why you're excited about this role to

EASE Holdings BV (EASE) and its affiliate companies are equal opportunity employers and prohibit discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All our employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, religion or belief, family, parental status, etc., and we encourage candidates of all ages to apply.

We are recruiting a
Chief Director: Business Planning and Strategy
for professionals interested in opportunities within the Social Development sector. This is a senior leadership role focused on driving strategic planning, policy development, performance monitoring, and knowledge management to enhance the quality of service delivery to communities.

What You Will Be Doing:

• Strategic Leadership:
  Provide expert guidance on strategy development, policy formulation, performance monitoring, communication, and knowledge management.
• Planning & Policy Oversight:
  Lead the Department's strategic and operational planning processes in line with provincial priorities. Ensure consistency and transparency in funding cycles and align departmental policies with broader government frameworks.
• Performance Monitoring & Communication:
  Oversee monitoring, review, and reporting processes to ensure accountability and continuous improvement. Drive communication services and customer care initiatives that promote transparency and responsiveness.
• Research & Knowledge Management:
  Manage population development services, ethical social research, and evaluation projects. Ensure effective knowledge management, records management, and ICT governance to support informed decision-making.
• Change Management:
  Lead organizational change initiatives to align operations with evolving socio-economic and policy priorities.
• People Management:
  Build and lead a multidisciplinary team through mentoring, coaching, and performance management, fostering a culture of high performance.
• Financial Management:
  Oversee financial planning, budgeting, expenditure control, and compliance with the Public Finance Management Act (PFMA) and related regulations.

What You Bring:

• A recognised undergraduate qualification (NQF level 7 or higher).
• At least 5 years' experience at senior managerial level.
• Completion of the Public Service Senior Management Pre-Entry Programme (or willingness to complete it before appointment).
• Strong knowledge of legislation, policy frameworks, PFMA, procurement processes, labour relations, performance management, and socio-political issues impacting provincial government.
• Core skills in strategic leadership, programme and project management, financial oversight, change management, and people development.

Package:

An all-inclusive salary package of
R1,494,900 per annum
(Salary Level 14). The package includes a basic salary, employer pension contributions, and flexible structuring options.

What to Expect:

Once you submit your application, our team will review it carefully. If your profile aligns with the role, you will receive a message from LinkedIn notifying you of the next steps.

Job Description

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About Strategy& and Fit for Growth

Strategy&, PwC's global strategy consulting business, leverages the
Fit for Growth
approach to help organizations build differentiating capabilities, strategically manage costs, and realign their structures for sustainable growth. In today's climate of uncertainty, our solutions enable clients to strengthen their core, optimize operations, and unlock long-term value.

We enable our clients to cut costs and grow stronger at the same time. Our solutions assist companies to align their strategies with their capabilities, ensure the organisation structure is conducive to enabling workforce productivity to achieve the business strategy, and the business costs are reflective of the business strategy and operations for maximum efficiencies and revenues.

Job Purpose:

Lead and deliver high-impact business transformation initiatives applying Strategy&'s Fit for Growth methodology. This role requires a leader & strategic thinker with strong analytical capabilities, deep industry insight, and a proven track record in successfully selling and delivering impact-based engagements through operating model design, cost optimization, and business restructuring.

What's going to be expected of you:

• Sell and deliver end-to-end strategy-based transformation projects across industries.
• Conduct deep-dive diagnostics into business operations, cost structures, and organizational effectiveness.
• Develop and present strategic recommendations supported by data-driven insights and industry benchmarks.
• Face-to-face engagement and interaction with client and team
• Lead business development efforts, including proposal development, client relationship management, and opportunity identification.
• Collaborate with cross-functional teams and senior stakeholders to ensure alignment and successful delivery.
• Mentor and develop consultants, fostering a high-performance and inclusive team culture.
• Demonstrate resilience, agility and adaptability across client contexts and sectors.
• Experience in leading a team in the delivery of client engagements

Minimum Requirements
:

Education:

• Post graduate degree from a top tier University in either Engineering, Finance, Mathematics and/or Actuarial Science.
• CFA level 1/MBA - advantageous.

Experience & Technical Skills:

• Minimum years' strategic work experience with a reputable consulting firm.
• Demonstrated experience across the full consulting lifecycle: sales, delivery, and project closure
• Consulting experience in Financial Services, Telecommunications and Infrastructure Sectors.
• Advanced proficiency in analytics tools including excel, python etc.
• Proven track record in cost reduction, digital transformation, operating model redesign, and performance improvement.

Soft Skills:

• High emotional intelligence (EQ) and interpersonal effectiveness.
• Strong communication, facilitation, and presentation skills.
• Ability to lead and influence in complex, ambiguous environments.
• Entrepreneurial mindset with a proactive, solution-oriented approach.
• Collaborative team player who thrives in dynamic, fast-paced environments.

Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Key Responsibilities
Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

QUALIFYING CRITERIA

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

The Organisation requires the services of a Senior Manager: Strategy and Business Performance in the Chief Operating Officer Division. This position will be based at Groenkloof National Park, Pretoria.

GROENKLOOF NATIONAL PARK (HEAD OFFICE)

• Be in possession of a Post Graduate Degree in Business Administration or Public Management.
• Have 6-8 years of experience at a strategic level i.e., ExCo and /or Senior management role.
• Have an understanding (working knowledge) of the South African Government's Medium-Term Strategic Framework (MTSF).
• An understanding of the Department of Forestry, Fisheries, and the Environment (DFFE) reporting format and cycles.
• An understanding of the Department of Planning, Monitoring and Evaluation (DPME) Framework and guidelines for the development of Strategies, Annual Performance Plans, and Annual Operational Plans.
• An understanding of the role of the AG in auditing strategies, APPs, and AOPs.
• Leadership and management skills.
• Planning and organising.
• Conflict management.
• Presentation skills.
• Computer skills.
• Listening skills.
• High level of accuracy and attention to detail.
• Making rule-based and analytical decisions.
• Project management.
• Interpersonal skills.
• Strategic leadership and awareness.
• Project management skills.
• Interpersonal skills.
• Strategic leadership and awareness.
• Decision making.
• Teamwork and collaboration.
• Time management.
• Ethical practice and adhering to organisational values.
• Organisational knowledge.
• Effective communication (verbal and written).
• Information management.
• Analytical skills.

• Monitor the implementation of the APPs and divisional AOPs, against set deliverables.
• Manage the early warning system and reporting between divisions and EXCO.
• Compile and distribute business performance information to relevant parties internally and externally.
• Coordinate attendance and reporting of working groups and reports to Minmec.
• Provide support in the planning, preparation, organising, and execution of business performance planning sessions.
• Advice on business process efficacies.
• Collate information from previous strategic plans and provide a baseline from which a 5-year strategic plan will be developed.
• Provide support in the development of the SANParks annual performance plan (APP) in alignment with the government's MTSF and the DPME guideline.
• Ensure the development of divisional annual operational plans and assure quality.
• Ensure development of departmental operations plans.
• Provide input into alignment of APPS, OAPs in the HCM performance management system, and L&D approaches.
• Combined assurance for audit to internal and AG on the business performance report.
• Ensure timeous and correct reporting of the annual performance plans on a quarterly and annual basis to the EXCO, board committees, board, DFFE, and DPME.
• Ensure compliance with the relevant prescripts of MTSF, DPME guidelines, and the national treasury.
• Ensure compliance with the Auditor General's (AG) prescripts in terms of reporting against the annual performance plans.
• Ensure that the internal audit provides quarterly assessments on the APP.
• Ensure that audit findings from the AG and internal audit are tracked per division and corrective actions are undertaken.

SANParks reserves the right not to make an appointment.

R – R Per Annum

Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:

A covering letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within the past 3 months) to the following address:

Human Resources Division

SA National Parks

PO Box 787

PRETORIA

0001

Fax:

E-mail:

Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualifications Authority.

If you have not been responded to within 21 days of the closing date, please accept that your application was not successful.

03 October 2025

Designation:

Specialist Customer Value Management

Category:

MultiChoice South Africa

Level:

Closing date:

10-Sep-2025

Position Type:

Permanent

Location:

MultiChoice City

Job Description:

The Organization

The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.

An African platform operator, Video Entertainment's expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:

• Pay Television: direct-to-home satellite and digital terrestrial television services; and
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets

Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.

The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
- Build its Pay TV and SVOD subscriber base
- Focus on investment and technology
- Maintain a local approach
- Provide quality service
- Attract innovative and motivated employees

Purpose of the Position:

To implement and manage Customer Value Management campaigns.

Key Performance Objectives

Tasks

Customer Segmentation

• Gather, review and organize customer data and profiles into segments.
• Ensure maximum customer engagement and best possible results of CRM campaigns.

Customer Engagement
- Implement and ensure all campaigns are delivered on time, within budget.
- Manage the campaign process from designing optimised campaigns, briefing it to agencies, ensuring execution and reporting on overall performance.
- Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
- Monitor and assess campaign effectiveness and identify ways to improve activities.

Reporting
- Ensure proper budget and financial planning per campaign.
- Manage the customer engagement metrics.
- Track and report performance indicators to the relevant stakeholders at the relevant customer touch points in the customer life cycle.
- Measure and report on ROI of completed campaigns

Qualifications

• A Diploma in marketing/ business management or related field

Experience

• A minimum of 3-5 years' campaign management/marketing experience or similar
• A minimum of 2 years of customer value management experience,
• Experience Customer Value Management is advantageous

Technical Competencies

• Data management
• Project management
• Attention to detail
• Stakeholder Management
• Campaign Management

Behavioral Competencies

• Accountability
• Teamwork
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems

Job Description

Role Summary

We are seeking a Manager – Customer Value Management (CVM) to join our high-performing AI & Data consulting practice, with a sharp focus on the telecommunications industry. In this role, you will lead the design and deployment of data and AI-powered CVM strategies that enable Telcos to drive measurable customer lifetime value (CLTV), churn mitigation, and revenue acceleration.

You will act as a strategic bridge between AI, data, and commercial outcomes, helping our clients turn analytical insights into personalized offers, real-time engagement, and monetizable actions across the customer lifecycle. Consulting experience is a strong advantage.

Key Responsibilities

AI-Enabled CVM Strategy

• Lead CVM strategy development embedded within AI & data transformation programs
• Build customer intelligence frameworks powered by ML/AI (propensity scoring, churn prediction, CLTV modelling, segmentation)
• Collaborate with data scientists to define Next Best Offer/Action strategies based on behavioural signals and inferred intent

Data-Driven Execution

• Design and deploy AI-enabled CVM engines (campaigns, decisioning logic, feedback loops) across acquisition, upsell, and retention
• Operationalize models into automated, scalable CVM campaigns with measurable revenue and margin impact
• Champion experimentation (A/B testing, causal impact modelling) to optimize CVM offers and treatments

Client Engagement & Capability Building

• Serve as a trusted advisor to CxO and CVM executives at Tier 1 Telcos
• Lead cross-functional client teams to implement data-powered CVM roadmaps that scale across B2C/B2B2C environments
• Drive internal capability uplift for client teams on AI-enabled CVM techniques and tools

AI & Data Integration

• Collaborate with platform and engineering teams to ensure data pipelines, model deployment, and campaign orchestration are integrated and production-ready
• Work across martech/adtech ecosystems and CVM stacks (e.g., Unica, Salesforce, Flytxt, SAS, Adobe Campaign)
• Translate data models into commercial value with executive-ready storytelling, impact sizing, and benefit tracking

Qualifications

Minimum Qualifications

• Master's degree in Engineering, Computer Science, or related field (MBA advantageous)
• 5–8+ years' experience in Telco CVM, customer analytics, or commercial data science roles
• Strong exposure to AI and data-driven decisioning in a Telco context (propensity modelling, segmentation, churn prediction)
• Hands-on leadership of CVM execution engines that translate AI insights into offer design, targeting, and execution
• Deep commercial acumen – must demonstrate tangible business outcomes delivered (revenue uplift, margin impact, churn reduction)

Preferred (Nice to Have)

• Consulting experience at Tier 1 / Tier 2 firms or specialist consulting houses
• Experience with AI/ML pipelines and interaction with data science/engineering teams
• Familiarity with real-time decisioning platforms, customer data platforms (CDPs), or AI personalization engines
• Strong understanding of data governance, model deployment lifecycles, and campaign analytics

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Turn Data Into Decisions. Lead Insights That Matter.
At
Mukuru
, data isn't just numbers — it's the story of millions of customers across Africa and beyond. As one of Africa's largest and fastest-growing FinTech's, we empower communities with access to safe, affordable financial services. Now, we're looking for a
Business Intelligence Analysis Team Lead
who's ready to take our analytics capability to new heights.

If you're passionate about
transforming raw data into strategic gold
and have the leadership skills to guide a talented team of analysts, this is your opportunity to make a tangible difference.

Your Mission
Lead, inspire, and deliver BI solutions that don't just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.

What You'll Do

• Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
• Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
• Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
• Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
• Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
• Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
• Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.

What You Bring

• 6+ years in BI/Data Analytics, with at least 3 years leading teams
• Expert-level SQL and Power BI skills
• Strong data modelling and analytical abilities
• Excellent communication skills for both technical and business audiences
• Strategic thinking and a passion for problem-solving
• A proven track record of delivering BI solutions that make an impact

Bonus Points For

• R/Python for analytics
• Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
• Background in FinTech, Financial Services, or fast-paced industries

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS