205 Business Unit Director jobs in South Africa

LOCATION:
 Rosebank, Johannesburg

REPORTS TO:
 Managing Director and Chief Operations Officer

WORK ENVIRONMENT:
This is a hybrid role requiring in-office presence, with specified days allocated for remote work. After-hours or weekend availability may be required from time to time.

ABOUT US

At The Bread, we strive for excellence in everything we do. We're a growing independent agency that lives at the intersection of culture and communication, and we're passionate about the brands we work with. We value attention to detail, innovation and creativity; we are driven by growth; and we love working within a supportive and collaborative team.

ABOUT THE ROLE

We're looking for a Business Unit Director to join our leadership team: a strategic, hands-on thinker and multi-disciplinary leader who can connect dots across departments and elevate the performance of our teams.

As our first BUD, you'll take on a broad leadership portfolio and help shape this new role, with an opportunity to add real value from day one.

Unlike traditional Business Unit Director roles focused on a single vertical or portfolio, the BUD position at The Bread will require an agency-wide outlook. You'll oversee and bridge The Bread's various departments, guiding Department Heads/Leads and client service to ensure every function is aligned, high-performing, and delivering best-in-class work. Our BUD shouldn't be managing day-to-day work, but rather directing, aligning, and problem-solving, while Department Heads/Leads own their functions.

This is a senior leadership opportunity for someone who can see the whole picture, ensuring teams work in harmony, clients feel supported, and departments achieve success. You'll balance high-level strategy with on-the-ground leadership –– connecting various functions to ensure departments run efficiently and deliver exceptional work.

KEY RESPONSIBILITIES

1. Oversee all agency departments, alongside the Managing Director, ensuring alignment and quality across disciplines (PR, influencer marketing, content, social media, client service and design).
2. Lead and mentor client service teams and Department Heads/Leads, driving accountability, collaboration, and performance excellence.
3. Maintain documentation 
   associated with departmental activity and performance
   , enforce systems, and ensure consistent process adherence across departments.
4. Serve as a trusted advisor and senior point of contact for client escalation, ensuring strategic alignment, satisfaction, and service excellence.
5. Champion client needs internally, ensuring feedback, insights, and opportunities drive team output.
6. Oversee high-level strategy across PR, influencer marketing, social, and content, ensuring integrated, insight-led approaches.
7. Identify and manage potential risks or crises, guiding clients and teams through resolution with professionalism and clarity.
8. Champion seamless collaboration between departments, ensuring unified workflows and integrated campaign delivery.
9. Maintain a high-level oversight of work delivered, upholding high standards across the agency.
10. Oversee financial performance, budgets, profitability, and forecasting in partnership with the Managing Director and Operations Manager.
11. Track department performance and efficiency, driving continuous improvement, scalability, and growth.
12. Conduct performance reviews and work with the Operations Manager on agency-wide performance audits to ensure alignment with standards and growth goals.
13. Lead and contribute to new business pitches and client onboarding, ensuring strong foundations for success.
14. Encourage continuous learning and development across teams while pursuing your own personal and professional growth.
15. Stay ahead of cultural, industry, and marketing trends to inform strategic direction and strengthen client partnerships.

WHY WORK AT THE BREAD?

• Work in a creative and friendly environment.
• Be part of a passionate, supportive and collaborative team.
• We offer competitive wellness and leave benefits.
• A positive, can-do attitude will get you far. We value a growth mindset and reward independence, proactivity and a hands-on approach to work.
• Our team gatherings are always a good time too.

The Business Unit Director holds the key account management role within the client service team and is ultimately responsible for servicing the client and managing the health and long-term success of the client-agency relationship. They have overall control and management of all through-the-line campaign activity, as well as strategically and operationally leading the team in campaign development, day-to-day activities and interaction with clients.

The BUD provides strategic input on campaigns and day-to-day work, driving internal planning as well as external client / stakeholder strategic brand direction via demonstration of clear understanding of client's strategic requirements, and effective communication thereof to all agency team members.

Responsibilities

1. Client Relationship Management

Build lasting, trusting relationships with both junior and senior clients alike

Demonstrate clear understanding of client's strategic business requirements

Drive internal planning and external client / stakeholder strategic brand direction

Strong problem-solving ability along with experience of knowing when to escalate potential risks and/or solutions to senior clients and agency colleagues when needed

Maintain strong control of the rollout of client projects

Build credibility with client, embodying the agency's profile and commitment to excellence

Proactively escalate issues to the Client when needed, thereby preventing project milestones being missed, or budgets being negatively impacted

Actively seek new opportunities for client business growth and delivering business solutions to client

Ownership of client work scopes

1. Project Management

Provide strategic input and frameworks for all campaigns and day-to-day work to Ensure timeous and accurate execution of briefs and projects against agreed timelines, milestones of development and execution plan

Execute integrated campaigns in partnership with multiple agency stakeholders, ensuring campaigns work across all touchpoints

Lead agency collaboration with Production and Traffic Departments to ensure expediency and efficiencies with regards to timing, quality of output, and minimization of pressure and wastage

Implement, monitor and manage the workflow process as tasked, escalating to the Client where necessary

Proactive management of all project timelines

Hands-on project management and leadership of key strategic campaign development, or whenever needed

Above average attention to detail and strong risk mitigation skills are critical success factors and requirements for this role

Ensure complete delivery, on time, for all projects

Always monitor the required output standards by personally ensuring all work is on brief and to the desired quality of level prior to client submission

Assist with optimisation of internal resource allocation and utilisation

Solid writing, communication and presentation skills

Understand the agency's structure, processes and procedures and actively contribute towards the improvement thereof to ensure output excellence 3. Financial Management

Strong financial tracking and fiscal management skills

Oversee project profitability, ensuring client service team identify, escalate and manage opportunities for cost optimization

Maintain efficiencies, economies of scale & resource optimisation, ensuring jobs are delivered according to the allocated budget

Management of client retainer recons to ensure accurate time tracking against budgets

Weekly management, updating and tracking of finances (CE's, PO's, Billings) and reporting to ensure optimal financial control

Coordinating retainer data with input from 99c Operations for approval by Exco and presentation and negotiation with client

Handle all periodic recons of hours and presentations of the recons to Client

Oversee and efficiently manage account resource allocations versus agreed retainers, Negotiate freelancer fees with Client should additional resource capacity be required

Move, reallocate or rescheduling of projects to ensure smooth and efficient delivery of high-quality work to client when required, to reduce pressure on agency resources

1. Team Leadership

Mentor and lead team while driving their successful output of project execution

Maintain excellent intercompany and interdepartmental communication and knowledge transfer

Assist the client service team, and the agency in general, in identifying and utilizing opportunities for optimization and harmonisation / integration of the various agency departments, partner agencies, and partners

Ensure provision and oversight of Reports from Client Service Director and other team members.

1. Strategic Ability

Analysis and input into media plans and schedules, evaluating and assisting with strategic media decisions whenever necessary

Actively seek relevant research and insights to contribute to creative and strategic development

1. Individual and Team Development

Actively pursue opportunities to learn and grow within the portfolio

Live shared values and core behaviours of the agency

Act as a role model for both the account management team, as well as the broader agency, always embodying the agency's values

Motivate, inspire, mentor and lead the client service team by active engagement and support

Support knowledge transfer, knowledge sharing, and upskilling through relevant & appropriate learning / teaching channels

Strive to learn and grow, pro-actively seek opportunities and become involved in projects outside of allocated tasks

KPIs:I. Client Relationship Management:

Develop and maintain long-lasting, trusting relationships with both junior and senior clients.

Proactively identify new business growth opportunities with existing clients.

Escalate issues promptly to ensure project timelines and budgets are not negatively impacted.

3

II. Campaign and Project Management:

Oversee all campaign development and execution, ensuring timely delivery on all project milestones.

Ensure all work aligns with client briefs and desired quality levels before submission.

Proactively manage timelines and resource allocations to ensure efficiency and effectiveness in delivery.

III. Financial Management and Profitability:

Ensure all client projects are managed within allocated budgets, optimising cost-efficiency.

Track and report on finances, including CE's, PO's, and billings, ensuring accurate time tracking against budgets.

Negotiate additional resource requirements (e.g., freelancers) and manage cost optimization strategies.

IV. Team Leadership and Development:

Mentor and lead the client service team, ensuring successful project execution and team development.

Foster interdepartmental collaboration, knowledge transfer, and integration to optimize client service.

Lead by example, motivating the team and embodying the agency's values.

V. Strategic Direction and Input:

Provide strategic input into media plans, creative development, and campaign strategy.

Continuously seek relevant insights to inform and enhance strategic decision-making.

Lead the client-agency collaboration in ensuring the campaigns meet the strategic brand direction

VI. Quality and Risk Management:

Maintain a high standard of output by overseeing the work and ensuring quality control.

Identify risks and proactively implement mitigation strategies to avoid project delays or cost overruns to ensure all campaign components are executed on-time, on-budget, and to the required standard.

VII. Client Retainer Management and Reporting:

Oversee the management and reconciliation of client retainers, ensuring accurate and timely reporting.

Coordinate financial data with internal operations to ensure effective management of retainers.

Handle all periodic reconciliations and present reports to clients in a clear, professional manner.

VIII. Business Development and Account Growth:

Lead efforts to expand existing client relationships and identify opportunities for new business.

Actively support new business pitches, including strategy formulation and operational guidance.

Monitor and drive account growth through proactive strategies and regular client check-ins.

IX. Resource Optimisation and Process Improvement:

Ensure optimal use of internal resources to prevent project delays and maintain quality output.

Suggest and implement process improvements for better workflow, communication, and project delivery.

Monitor and adjust workflows and resources as necessary to meet client needs and deadlines.

X. Personal and Team Development:

Actively seek professional growth opportunities, both for yourself and your team.

Share knowledge, upskill team members, and encourage a culture of continuous learning.

Lead by example, supporting the team's growth, fostering collaboration, and driving a positive work environment.

REQUIREMENTS

Qualifications and Skills:

Relevant industry qualification (i.e. Advertising / Marketing / Business Management)

Minimum 10 years' advertising agency experience

Minimum 5 years' experience in Group Account Director role with a blue-chip brand

Experience in Retail is preferable.

Extensive experience of managing CE's; PO's; billings; and retainers

Prior experience of working with traditional and digital media plans and strategies

Excellent command of the English language (both written and verbal)

Excellent command of Microsoft O365 suite, including MS Word; MS PowerPoint; and MS Excel

Passionate about the advertising and communications industry

Have the ability to work on integrated omni-channel platforms.

Proven ability to multi-task while staying cool and calm

Diligent, accurate and strong communication skills

A team player who loves a challenge, leads by example and takes initiative, never relinquishing ownership of the outcome

Reliable; solutions-driven mindset; and industrious

Highly organised; strong attention to detail; systematic way of working

Acute sense of responsibility and accountability

Self-motivated; self-disciplined; self-starter and efficient

Works independently and collaboratively with key teammates

Curious and hungry to learn and grow - always willing to try something new and proactively seek new solutions

Thrive in an ever-changing environment

A keen eye for detail and a drive for perfection

The ability to remain calm under pressure

Deadline awareness and ability to handle all kinds of pressure

Fearless when it comes to accountability – owning personal and team errors and fixing them to come back stronger

Genuine passion for clients and client service, motivated by a desire to add value to your clients' business

Be willing to get your hands dirty.

A sense of humour and ability to celebrate the small stuff

The Business Unit Director holds the key account management role within the client service team and is ultimately responsible for servicing the client and managing the health and long-term success of the client-agency relationship. They have overall control and management of all through-the-line campaign activity, as well as strategically and operationally leading the team in campaign development, day-to-day activities and interaction with clients.

The BUD provides strategic input on campaigns and day-to-day work, driving internal planning as well as external client / stakeholder strategic brand direction via demonstration of clear understanding of client's strategic requirements, and effective communication thereof to all agency team members.

Responsibilities

1. Client Relationship Management

• Build lasting, trusting relationships with both junior and senior clients alike
• Demonstrate clear understanding of client's strategic business requirements
• Drive internal planning and external client / stakeholder strategic brand direction
• Strong problem-solving ability along with experience of knowing when to escalate potential risks and/or solutions to senior clients and agency colleagues when needed
• Maintain strong control of the rollout of client projects
• Build credibility with client, embodying the agency's profile and commitment to excellence
• Proactively escalate issues to the Client when needed, thereby preventing project milestones being missed, or budgets being negatively impacted
• Actively seek new opportunities for client business growth and delivering business solutions to client
• Ownership of client work scopes

2. Project Management

• Provide strategic input and frameworks for all campaigns and day-to-day work to Ensure timeous and accurate execution of briefs and projects against agreed timelines, milestones of development and execution plan
• Execute integrated campaigns in partnership with multiple agency stakeholders, ensuring campaigns work across all touchpoints
• Lead agency collaboration with Production and Traffic Departments to ensure expediency and efficiencies with regards to timing, quality of output, and minimization of pressure and wastage
• Implement, monitor and manage the workflow process as tasked, escalating to the Client where necessary
• Proactive management of all project timelines
• Hands-on project management and leadership of key strategic campaign development, or whenever needed
• Above average attention to detail and strong risk mitigation skills are critical success factors and requirements for this role
• Ensure complete delivery, on time, for all projects
• Always monitor the required output standards by personally ensuring all work is on brief and to the desired quality of level prior to client submission
• Assist with optimisation of internal resource allocation and utilisation
• Solid writing, communication and presentation skills
• Understand the agency's structure, processes and procedures and actively contribute towards the improvement thereof to ensure output excellence

3. Financial Management

• Strong financial tracking and fiscal management skills
• Oversee project profitability, ensuring client service team identify, escalate and manage opportunities for cost optimization
• Maintain efficiencies, economies of scale & resource optimisation, ensuring jobs are delivered according to the allocated budget
• Management of client retainer recons to ensure accurate time tracking against budgets
• Weekly management, updating and tracking of finances (CE's, PO's, Billings) and reporting to ensure optimal financial control
• Coordinating retainer data with input from 99c Operations for approval by Exco and presentation and negotiation with client
• Handle all periodic recons of hours and presentations of the recons to Client
• Oversee and efficiently manage account resource allocations versus agreed retainers, Negotiate freelancer fees with Client should additional resource capacity be required
• Move, reallocate or rescheduling of projects to ensure smooth and efficient delivery of high-quality work to client when required, to reduce pressure on agency resources

4. Team Leadership

• Mentor and lead team while driving their successful output of project execution
• Maintain excellent intercompany and interdepartmental communication and knowledge transfer
• Assist the client service team, and the agency in general, in identifying and utilizing opportunities for optimization and harmonisation / integration of the various agency departments, partner agencies, and partners
• Ensure provision and oversight of Reports from Client Service Director and other team members.

5. Strategic Ability

• Analysis and input into media plans and schedules, evaluating and assisting with strategic media decisions whenever necessary
• Actively seek relevant research and insights to contribute to creative and strategic development

6. Individual and Team Development

• Actively pursue opportunities to learn and grow within the portfolio
• Live shared values and core behaviours of the agency
• Act as a role model for both the account management team, as well as the broader agency, always embodying the agency's values
• Motivate, inspire, mentor and lead the client service team by active engagement and support
• Support knowledge transfer, knowledge sharing, and upskilling through relevant & appropriate learning / teaching channels
• Strive to learn and grow, pro-actively seek opportunities and become involved in projects outside of allocated tasks

KPIs:

I. Client Relationship Management:

• Develop and maintain long-lasting, trusting relationships with both junior and senior clients.
• Proactively identify new business growth opportunities with existing clients.
• Escalate issues promptly to ensure project timelines and budgets are not negatively impacted.

II. Campaign & Project Management:

• Oversee all campaign development and execution, ensuring timely delivery on all project milestones.
• Ensure all work aligns with client briefs and desired quality levels before submission.
• Proactively manage timelines and resource allocations to ensure efficiency and effectiveness in delivery.

III. Financial Management & Profitability:

• Ensure all client projects are managed within allocated budgets, optimizing cost-efficiency.
• Track and report on finances, including CE's, PO's, and billings, ensuring accurate time tracking against budgets.
• Negotiate additional resource requirements (e.g., freelancers) and manage cost optimization strategies.

IV. Team Leadership & Development:

• Mentor and lead the client service team, ensuring successful project execution and team development.
• Foster interdepartmental collaboration, knowledge transfer, and integration to optimize client service.
• Lead by example, motivating the team and embodying the agency's values.

V. Strategic Direction & Input:

• Provide strategic input into media plans, creative development, and campaign strategy.
• Continuously seek relevant insights to inform and enhance strategic decision-making.
• Lead the client-agency collaboration in ensuring the campaigns meet the strategic brand direction

VI. Quality & Risk Management:

• Maintain a high standard of output by overseeing the work and ensuring quality control.
• Identify risks and proactively implement mitigation strategies to avoid project delays or cost overruns to ensure all campaign components are executed on-time, on-budget, and to the required standard.

VII. Client Retainer Management & Reporting:

• Oversee the management and reconciliation of client retainers, ensuring accurate and timely reporting.
• Coordinate financial data with internal operations to ensure effective management of retainers.
• Handle all periodic reconciliations and present reports to clients in a clear, professional manner.

VIII. Business Development & Account Growth:

• Lead efforts to expand existing client relationships and identify opportunities for new business.
• Actively support new business pitches, including strategy formulation and operational guidance.
• Monitor and drive account growth through proactive strategies and regular client check-ins.

IX. Resource Optimisation & Process Improvement:

• Ensure optimal use of internal resources to prevent project delays and maintain quality output.
• Suggest and implement process improvements for better workflow, communication, and project delivery.
• Monitor and adjust workflows and resources as necessary to meet client needs and deadlines.

X. Personal & Team Development:

• Actively seek professional growth opportunities, both for yourself and your team.
• Share knowledge, upskill team members, and encourage a culture of continuous learning.
• Lead by example, supporting the team's growth, fostering collaboration, and driving a positive work environment.

Qualifications and Skills:

• Relevant industry qualification (i.e. Advertising / Marketing / Business Management)
• Minimum 10 years' advertising agency experience
• Minimum 5 years' experience in Group Account Director role with a blue-chip brand
• Experience in Retail is preferable.
• Extensive experience of managing CE's; PO's; billings; and retainers
• Prior experience of working with traditional and digital media plans and strategies
• Excellent command of the English language (both written and verbal)
• Excellent command of Microsoft O365 suite, including MS Word; MS PowerPoint; and MS Excel
• Passionate about the advertising and communications industry
• Have the ability to work on integrated omni-channel platforms.
• Proven ability to multi-task while staying cool and calm
• Diligent, accurate and strong communication skills
• A team player who loves a challenge, leads by example and takes initiative, never relinquishing ownership of the outcome
• Reliable; solutions-driven mindset; and industrious
• Highly organised; strong attention to detail; systematic way of working
• Acute sense of responsibility and accountability
• Self-motivated; self-disciplined; self-starter and efficient
• Works independently and collaboratively with key teammates
• Curious and hungry to learn and grow - always willing to try something new and proactively seek new solutions
• Thrive in an ever-changing environment
• A keen eye for detail and a drive for perfection
• The ability to remain calm under pressure
• Deadline awareness and ability to handle all kinds of pressure
• Fearless when it comes to accountability – owning personal and team errors and fixing them to come back stronger
• Genuine passion for clients and client service, motivated by a desire to add value to your clients' business
• Be willing to get your hands dirty.
• A sense of humour and ability to celebrate the small stuff

Job Title
: Business Unit Director

Location
: Johannesburg, South Africa

Reports to
: Managing Director

About Teluka Mzuri

Teluka Mzuri is a dynamic creative agency specialising in photography, videography, and corporate production solutions. With a focus on innovation, excellence, and client value, we bring brands to life through impactful visual storytelling.

Role Overview

We are looking for an energetic, experienced, and highly motivated Business Unit Director to lead, grow, and manage one of our core business units. The ideal candidate will bring industry-wide expertise, a proven track record in business development, and the ability to inspire teams to deliver outstanding client work.

Key Responsibilities

• Drive business development by identifying, pursuing, and securing new clients and projects.
• Oversee the strategic and operational management of the business unit, ensuring revenue growth and profitability.
• Build and nurture strong client relationships, acting as a trusted advisor and partner.
• Lead, mentor, and motivate a team of creative and production professionals to deliver world-class work.
• Collaborate with leadership to align unit objectives with company strategy.
• Monitor industry trends and proactively position the business to capture emerging opportunities.
• Ensure operational efficiency, budget management, and ROI-driven outcomes.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or related field (postgraduate qualification advantageous).
• 8–10 years' proven experience in agency, production, or related industries, with at least 5 years in senior management.
• Strong track record in business development and client acquisition.
• Deep understanding of creative, media, and production landscapes in South Africa.
• Exceptional leadership, strategic thinking, and communication skills.
• Results-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment.

What We Offer

• The opportunity to lead a growing business unit within a dynamic agency.
• A collaborative, creative, and innovative work environment.
• Competitive remuneration package.
• Exposure to a diverse range of high-profile clients and projects.

How to Apply

Send your CV and a short motivational letter to with the subject line Business Unit Director Application – Teluka Mzuri Strategic Branding and Corporate Communications.

Application deadline: 31 October 2025.

Teluka Mzuri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Business Unit Director holds the key account management role within the client service team and is ultimately responsible for servicing the client and managing the health and long-term success of the client-agency relationship. They have overall control and management of all through-the-line campaign activity, as well as strategically and operationally leading the team in campaign development, day-to-day activities and interaction with clients.

The BUD provides strategic input on campaigns and day-to-day work, driving internal planning as well as external client / stakeholder strategic brand direction via demonstration of clear understanding of client’s strategic requirements, and effective communication thereof to all agency team members.

Responsibilities

1. Client Relationship Management

• Build lasting, trusting relationships with both junior and senior clients alike


• Demonstrate clear understanding of client’s strategic business requirements


• Drive internal planning and external client / stakeholder strategic brand direction


• Strong problem-solving ability along with experience of knowing when to escalate potential risks and/or solutions to senior clients and agency colleagues when needed


• Maintain strong control of the rollout of client projects


• Build credibility with client, embodying the agency’s profile and commitment to excellence


• Proactively escalate issues to the Client when needed, thereby preventing project milestones being missed, or budgets being negatively impacted


• Actively seek new opportunities for client business growth and delivering business solutions to client


• Ownership of client work scopes

2. Project Management

• Provide strategic input and frameworks for all campaigns and day-to-day work to Ensure timeous and accurate execution of briefs and projects against agreed timelines, milestones of development and execution plan


• Execute integrated campaigns in partnership with multiple agency stakeholders, ensuring campaigns work across all touchpoints


• Lead agency collaboration with Production and Traffic Departments to ensure expediency and efficiencies with regards to timing, quality of output, and minimization of pressure and wastage


• Implement, monitor and manage the workflow process as tasked, escalating to the Client where necessary


• Proactive management of all project timelines


• Hands-on project management and leadership of key strategic campaign development, or whenever needed


• Above average attention to detail and strong risk mitigation skills are critical success factors and requirements for this role


• Ensure complete delivery, on time, for all projects


• Always monitor the required output standards by personally ensuring all work is on brief and to the desired quality of level prior to client submission


• Assist with optimisation of internal resource allocation and utilisation


• Solid writing, communication and presentation skills


• Understand the agency’s structure, processes and procedures and actively contribute towards the improvement thereof to ensure output excellence

3. Financial Management

• Strong financial tracking and fiscal management skills


• Oversee project profitability, ensuring client service team identify, escalate and manage opportunities for cost optimization


• Maintain efficiencies, economies of scale & resource optimisation, ensuring jobs are delivered according to the allocated budget


• Management of client retainer recons to ensure accurate time tracking against budgets


• Weekly management, updating and tracking of finances (CE's, PO's, Billings) and reporting to ensure optimal financial control


• Coordinating retainer data with input from 99c Operations for approval by Exco and presentation and negotiation with client


• Handle all periodic recons of hours and presentations of the recons to Client


• Oversee and efficiently manage account resource allocations versus agreed retainers, Negotiate freelancer fees with Client should additional resource capacity be required


• Move, reallocate or rescheduling of projects to ensure smooth and efficient delivery of high-quality work to client when required, to reduce pressure on agency resources

4. Team Leadership

• Mentor and lead team while driving their successful output of project execution


• Maintain excellent intercompany and interdepartmental communication and knowledge transfer


• Assist the client service team, and the agency in general, in identifying and utilizing opportunities for optimization and harmonisation / integration of the various agency departments, partner agencies, and partners


• Ensure provision and oversight of Reports from Client Service Director and other team members. 

5. Strategic Ability

• Analysis and input into media plans and schedules, evaluating and assisting with strategic media decisions whenever necessary


• Actively seek relevant research and insights to contribute to creative and strategic development

6. Individual and Team Development

• Actively pursue opportunities to learn and grow within the portfolio


• Live shared values and core behaviours of the agency


• Act as a role model for both the account management team, as well as the broader agency, always embodying the agency’s values


• Motivate, inspire, mentor and lead the client service team by active engagement and support


• Support knowledge transfer, knowledge sharing, and upskilling through relevant & appropriate learning / teaching channels


• Strive to learn and grow, pro-actively seek opportunities and become involved in projects outside of allocated tasks

KPIs:

I. Client Relationship Management:

• Develop and maintain long-lasting, trusting relationships with both junior and senior clients.


• Proactively identify new business growth opportunities with existing clients.


• Escalate issues promptly to ensure project timelines and budgets are not negatively impacted.

II. Campaign & Project Management:

• Oversee all campaign development and execution, ensuring timely delivery on all project milestones.


• Ensure all work aligns with client briefs and desired quality levels before submission.


• Proactively manage timelines and resource allocations to ensure efficiency and effectiveness in delivery.

III. Financial Management & Profitability:

• Ensure all client projects are managed within allocated budgets, optimizing cost-efficiency.


• Track and report on finances, including CE’s, PO’s, and billings, ensuring accurate time tracking against budgets.


• Negotiate additional resource requirements (e.g., freelancers) and manage cost optimization strategies.

IV. Team Leadership & Development:

• Mentor and lead the client service team, ensuring successful project execution and team development.


• Foster interdepartmental collaboration, knowledge transfer, and integration to optimize client service.


• Lead by example, motivating the team and embodying the agency’s values.

V. Strategic Direction & Input:

• Provide strategic input into media plans, creative development, and campaign strategy.


• Continuously seek relevant insights to inform and enhance strategic decision-making.


• Lead the client-agency collaboration in ensuring the campaigns meet the strategic brand direction

VI. Quality & Risk Management:

• Maintain a high standard of output by overseeing the work and ensuring quality control.


• Identify risks and proactively implement mitigation strategies to avoid project delays or cost overruns to ensure all campaign components are executed on-time, on-budget, and to the required standard.

VII. Client Retainer Management & Reporting:

• Oversee the management and reconciliation of client retainers, ensuring accurate and timely reporting.


• Coordinate financial data with internal operations to ensure effective management of retainers.


• Handle all periodic reconciliations and present reports to clients in a clear, professional manner.

VIII. Business Development & Account Growth:

• Lead efforts to expand existing client relationships and identify opportunities for new business.


• Actively support new business pitches, including strategy formulation and operational guidance.


• Monitor and drive account growth through proactive strategies and regular client check-ins.

IX. Resource Optimisation & Process Improvement:

• Ensure optimal use of internal resources to prevent project delays and maintain quality output.


• Suggest and implement process improvements for better workflow, communication, and project delivery.


• Monitor and adjust workflows and resources as necessary to meet client needs and deadlines.

X. Personal & Team Development:

• Actively seek professional growth opportunities, both for yourself and your team.


• Share knowledge, upskill team members, and encourage a culture of continuous learning.


• Lead by example, supporting the team’s growth, fostering collaboration, and driving a positive work environment.

Qualifications and Skills:

• Relevant industry qualification (i.e. Advertising / Marketing / Business Management)


• Minimum 10 years' advertising agency experience


• Minimum 5 years' experience in Group Account Director role with a blue-chip brand


• Experience in Retail is preferable.


• Extensive experience of managing CE’s; PO’s; billings; and retainers


• Prior experience of working with traditional and digital media plans and strategies


• Excellent command of the English language (both written and verbal)


• Excellent command of Microsoft O365 suite, including MS Word; MS PowerPoint; and MS Excel


• Passionate about the advertising and communications industry


• Have the ability to work on integrated omni-channel platforms.


• Proven ability to multi-task while staying cool and calm


• Diligent, accurate and strong communication skills


• A team player who loves a challenge, leads by example and takes initiative, never relinquishing ownership of the outcome


• Reliable; solutions-driven mindset; and industrious


• Highly organised; strong attention to detail; systematic way of working


• Acute sense of responsibility and accountability


• Self-motivated; self-disciplined; self-starter and efficient


• Works independently and collaboratively with key teammates


• Curious and hungry to learn and grow - always willing to try something new and proactively seek new solutions


• Thrive in an ever-changing environment


• A keen eye for detail and a drive for perfection


• The ability to remain calm under pressure


• Deadline awareness and ability to handle all kinds of pressure


• Fearless when it comes to accountability – owning personal and team errors and fixing them to come back stronger


• Genuine passion for clients and client service, motivated by a desire to add value to your clients’ business


• Be willing to get your hands dirty.


• A sense of humour and ability to celebrate the small stuff

The Business Unit Director holds the key account management role within the client service team and is ultimately responsible for servicing the client and managing the health and long-term success of the client-agency relationship. They have overall control and management of all through-the-line campaign activity, as well as strategically and operationally leading the team in campaign development, day-to-day activities and interaction with clients.

The BUD provides strategic input on campaigns and day-to-day work, driving internal planning as well as external client / stakeholder strategic brand direction via demonstration of clear understanding of client’s strategic requirements, and effective communication thereof to all agency team members.

Responsibilities

1. Client Relationship Management

• Build lasting, trusting relationships with both junior and senior clients alike

• Demonstrate clear understanding of client’s strategic business requirements

• Drive internal planning and external client / stakeholder strategic brand direction

• Strong problem-solving ability along with experience of knowing when to escalate potential risks and/or solutions to senior clients and agency colleagues when needed

• Maintain strong control of the rollout of client projects

• Build credibility with client, embodying the agency’s profile and commitment to excellence

• Proactively escalate issues to the Client when needed, thereby preventing project milestones being missed, or budgets being negatively impacted

• Actively seek new opportunities for client business growth and delivering business solutions to client

• Ownership of client work scopes

2. Project Management

• Provide strategic input and frameworks for all campaigns and day-to-day work to Ensure timeous and accurate execution of briefs and projects against agreed timelines, milestones of development and execution plan

• Execute integrated campaigns in partnership with multiple agency stakeholders, ensuring campaigns work across all touchpoints

• Lead agency collaboration with Production and Traffic Departments to ensure expediency and efficiencies with regards to timing, quality of output, and minimization of pressure and wastage

• Implement, monitor and manage the workflow process as tasked, escalating to the Client where necessary

• Proactive management of all project timelines

• Hands-on project management and leadership of key strategic campaign development, or whenever needed

• Above average attention to detail and strong risk mitigation skills are critical success factors and requirements for this role

• Ensure complete delivery, on time, for all projects

• Always monitor the required output standards by personally ensuring all work is on brief and to the desired quality of level prior to client submission

• Assist with optimisation of internal resource allocation and utilisation

• Solid writing, communication and presentation skills

• Understand the agency’s structure, processes and procedures and actively contribute towards the improvement thereof to ensure output excellence

• Strong financial tracking and fiscal management skills

• Oversee project profitability, ensuring client service team identify, escalate and manage opportunities for cost optimization

• Maintain efficiencies, economies of scale & resource optimisation, ensuring jobs are delivered according to the allocated budget

• Management of client retainer recons to ensure accurate time tracking against budgets

• Weekly management, updating and tracking of finances (CE's, PO's, Billings) and reporting to ensure optimal financial control

• Coordinating retainer data with input from 99c Operations for approval by Exco and presentation and negotiation with client

• Handle all periodic recons of hours and presentations of the recons to Client

• Oversee and efficiently manage account resource allocations versus agreed retainers, Negotiate freelancer fees with Client should additional resource capacity be required

• Move, reallocate or rescheduling of projects to ensure smooth and efficient delivery of high-quality work to client when required, to reduce pressure on agency resources

4. Team Leadership

• Mentor and lead team while driving their successful output of project execution

• Maintain excellent intercompany and interdepartmental communication and knowledge transfer

• Assist the client service team, and the agency in general, in identifying and utilizing opportunities for optimization and harmonisation / integration of the various agency departments, partner agencies, and partners

• Ensure provision and oversight of Reports from Client Service Director and other team members. 

5. Strategic Ability

• Analysis and input into media plans and schedules, evaluating and assisting with strategic media decisions whenever necessary

• Actively seek relevant research and insights to contribute to creative and strategic development

6. Individual and Team Development

• Actively pursue opportunities to learn and grow within the portfolio

• Live shared values and core behaviours of the agency

• Act as a role model for both the account management team, as well as the broader agency, always embodying the agency’s values

• Motivate, inspire, mentor and lead the client service team by active engagement and support

• Support knowledge transfer, knowledge sharing, and upskilling through relevant & appropriate learning / teaching channels

• Strive to learn and grow, pro-actively seek opportunities and become involved in projects outside of allocated tasks

KPIs:

I. Client Relationship Management:

• Develop and maintain long-lasting, trusting relationships with both junior and senior clients.

• Proactively identify new business growth opportunities with existing clients.

• Escalate issues promptly to ensure project timelines and budgets are not negatively impacted.

3
II. Campaign and Project Management:

• Oversee all campaign development and execution, ensuring timely delivery on all project milestones.

• Ensure all work aligns with client briefs and desired quality levels before submission.

• Proactively manage timelines and resource allocations to ensure efficiency and effectiveness in delivery.

III. Financial Management and Profitability:

• Ensure all client projects are managed within allocated budgets, optimising cost-efficiency.

• Track and report on finances, including CE’s, PO’s, and billings, ensuring accurate time tracking against budgets.

• Negotiate additional resource requirements (e.g., freelancers) and manage cost optimization strategies.

IV. Team Leadership and Development:

• Mentor and lead the client service team, ensuring successful project execution and team development.

• Foster interdepartmental collaboration, knowledge transfer, and integration to optimize client service.

• Lead by example, motivating the team and embodying the agency’s values.

V. Strategic Direction and Input:

• Provide strategic input into media plans, creative development, and campaign strategy.

• Continuously seek relevant insights to inform and enhance strategic decision-making.

• Lead the client-agency collaboration in ensuring the campaigns meet the strategic brand direction

VI. Quality and  Risk Management:

• Maintain a high standard of output by overseeing the work and ensuring quality control.

• Identify risks and proactively implement mitigation strategies to avoid project delays or cost overruns to ensure all campaign components are executed on-time, on-budget, and to the required standard.

VII. Client Retainer Management and Reporting:

• Oversee the management and reconciliation of client retainers, ensuring accurate and timely reporting.

• Coordinate financial data with internal operations to ensure effective management of retainers.

• Handle all periodic reconciliations and present reports to clients in a clear, professional manner.

VIII. Business Development and Account Growth:

• Lead efforts to expand existing client relationships and identify opportunities for new business.

• Actively support new business pitches, including strategy formulation and operational guidance.

• Monitor and drive account growth through proactive strategies and regular client check-ins.

IX. Resource Optimisation and Process Improvement:

• Ensure optimal use of internal resources to prevent project delays and maintain quality output.

• Suggest and implement process improvements for better workflow, communication, and project delivery.

• Monitor and adjust workflows and resources as necessary to meet client needs and deadlines.

X. Personal and Team Development:

• Actively seek professional growth opportunities, both for yourself and your team.

• Share knowledge, upskill team members, and encourage a culture of continuous learning.

• Lead by example, supporting the team’s growth, fostering collaboration, and driving a positive work environment.

REQUIREMENTS

Qualifications and Skills:

• Relevant industry qualification (i.e. Advertising / Marketing / Business Management)

• Minimum 10 years' advertising agency experience

• Minimum 5 years' experience in Group Account Director role with a blue-chip brand

• Experience in Retail is preferable.

• Extensive experience of managing CE’s; PO’s; billings; and retainers

• Prior experience of working with traditional and digital media plans and strategies

• Excellent command of the English language (both written and verbal)

• Excellent command of Microsoft O365 suite, including MS Word; MS PowerPoint; and MS Excel

• Passionate about the advertising and communications industry

• Have the ability to work on integrated omni-channel platforms.

• Proven ability to multi-task while staying cool and calm

• Diligent, accurate and strong communication skills

• A team player who loves a challenge, leads by example and takes initiative, never relinquishing ownership of the outcome

• Reliable; solutions-driven mindset; and industrious

• Highly organised; strong attention to detail; systematic way of working

• Acute sense of responsibility and accountability

• Self-motivated; self-disciplined; self-starter and efficient

• Works independently and collaboratively with key teammates

• Curious and hungry to learn and grow - always willing to try something new and proactively seek new solutions

• Thrive in an ever-changing environment

• A keen eye for detail and a drive for perfection

• The ability to remain calm under pressure

• Deadline awareness and ability to handle all kinds of pressure

• Fearless when it comes to accountability – owning personal and team errors and fixing them to come back stronger

• Genuine passion for clients and client service, motivated by a desire to add value to your clients’ business

• Be willing to get your hands dirty.

• A sense of humour and ability to celebrate the small stuff

Business Strategy Associate (Office of the CEO)

About EASE

EASE is building the future of healthcare access in Africa and beyond. Through our innovative equipment-as-a-service model, we enable hospitals and clinics to access advanced medical equipment without heavy upfront investments. Our vision is to make world-class medical equipment available and affordable for all.

We provide our customers with the use of equipment through a variety of flexible programs, such as EASE (Equipment-as-a-Service), allowing them to pay for equipment directly from the cash flows it helps generate.  Our goal is to build sustainable and profitable businesses in the equipment-as-a-service, equipment rental and equipment leasing industries. – driving long term growth, accelerating economic activity, and creating jobs.

By bridging global capital markets with emerging markets in need of solutions, we deliver attractive risk-adjusted returns for investors and lenders while making a lasting social impact. Joining EASE means becoming part of a mission-driven team that is reshaping healthcare delivery and building one of the most exciting growth platforms in Africa and beyond.

EASE Holdings BV (EASE) is a private company, headquartered in Rotterdam, The Netherlands, with operations and/or offices in Ghana, Nigeria, South Africa, Dubai and The Netherlands, and we are working to expand to other countries.

We are looking for a Business Strategy Associate to work closely with our CEO in shaping EASE's growth agenda. This role is ideal for someone with early career experience (2–3 years) in consulting, banking, leasing, or healthcare, who wants to move into a dynamic, mission-driven scale-up. You will support strategic projects, investor relations, and operational initiatives across markets.

Title:

Business Strategy Associate

Reports to:

Chief Executive Officer

Location:

Johannesburg, South Africa or Accra, Ghana (preferred). Rotterdam (HQ) may also be considered. A partial remote arrangement is possible for exceptional candidates.

What you'll do

• Work directly with the CEO on high-priority strategic and commercial initiatives
• Conduct market, competitive, and financial analyses (healthcare, leasing, and equipment financing)
• Build structured models, presentations, and materials for investors, partners, and board members
• Support evaluation of new markets, partnerships, and business models
• Translate complex research and data into clear insights and recommendations
• Drive cross-functional coordination across teams and external stakeholders

What we're looking for

Minimum qualification(s) and experience

• Bachelor's degree in Business, Finance, Economics, Healthcare Management, or related field.
• 2–3 years of professional experience in one of the following:
• Management consulting (exposure to healthcare, infrastructure, or financial services ideal)
• Investment banking or corporate finance (experience in structured finance, leasing, or project finance)
• Healthcare strategy, health tech, or medical equipment sector

Desirable Characteristics & Skills:

Core Requirements

• Strong financial and commercial acumen: advanced Excel/financial modelling and ability to analyze unit economics, leasing structures, and pay-per-use models.
• Understanding of healthcare delivery models in emerging markets and/or medical equipment financing.
• Excellent business writing and presentation skills in English, with ability to prepare board- and investor-level materials.
• Strong research, analytical, and problem-solving skills with ability to translate data into clear insights.
• Proficiency in PowerPoint and financial analysis tools.
• Ability to manage projects independently and drive coordination across functions.

Preferred/Desirable

• Familiarity with equipment leasing or asset financing models.
• Experience working in emerging markets (Africa strongly preferred).
• Exposure to AI productivity tools (e.g., ChatGPT, Perplexity).
• Entrepreneurial mindset: proactive, resourceful, comfortable with ambiguity.
• Ability to thrive in a
  remote-first, multicultural environment
• Willingness to travel.

What we offer

• Competitive salary aligned with early-career strategy/finance roles.
• Direct exposure to CEO-level decision-making and investor conversations.
• A high-impact role in a fast-scaling, purpose-driven company.
• Mentorship and growth opportunities within a leadership track.
• Remote flexibility, with preference for candidates based in Johannesburg or Accra.

To Apply:
Send your CV + a short note on why you're excited about this role to

EASE Holdings BV (EASE) and its affiliate companies are equal opportunity employers and prohibit discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All our employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, religion or belief, family, parental status, etc., and we encourage candidates of all ages to apply.

Job Description
Key Performance Outputs
The successful candidate will be reporting to Operations Coordinator, and will be responsible but not limited to the following:

• Monitor and issue consumables to relevant personnel as and when required.
• Monitor, issue and control relevant keys.
• Ensure availability of necessary tools to ensure daily operation.
• Ensure safe lock away of money bags at all times.
• Check drainage requirements of all pay stations machines.
• Timeous response to reported pay stations malfunctions and issues.
• Prepare manual banking of monies received from replenished change as well as Cash in Transit.
• Reconciliation of pay stations and Car Park Attendants monies received.
• Counting of monies in conjunction with designated personnel in safe environment.
• Cash up and reconcile monies received from Cash Officers.
• Reconciliation of pay stations and banking of overs.
• Record transaction information on forms and logs and escalate discrepancies accordingly.
• Keep record of monies collected.
• Record keeping of all daily activities performed at pay stations.
• Check, record and sign-off on all remaining money bags.
• Adhere to and ensure adherence to statutory regulations, organizational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.Technical Skills and Experience

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate (Grade 12) is essential
• 1- year financial administrative operational experience is essential
• Basic knowledge of MS computer literacy
• Valid Code B licence

Competencies

• Communication
• Interpersonal skills
• Attention to detail
• Planning and Organizing
• Decision making
• Problem solving

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:

Career Portal )

By November 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.