218 Business Support jobs in South Africa

Main Purpose:

Manage the main part of the Order to Cash process.Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and Customer Service Centre. Ensure smooth integration of activities with finance and operations to support sales.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

• Responsible for Customer Service Centre, Pricing & Fuel supply, Delivery scheduling
• Manage Customer Service Centre (all products): main contact point for customers, input customer master data, offers, orders, loading orders, BL, invoices by ensuring that support teams understand the end-to-end business process so as to be able to offer quality support to the business. In addition will communicate to and engage key business stakeholders across functions on a regular basis through formal and informal means
• Pricing & Supply: maintain price databases (fuel and lubes), confirm supply of oil products
• Delivery scheduling: organize dispatching and deliveries of trucks & vans for both fuels and lubes supported by clearly mapped out process and KPI
• Ensure coordination within the department and interface with the other depts are optimized. Ensure that department roles are properly staffed.
• Ensure that contracts with customers and service providers are up-to-date and implemented accordingly, ensure that systems are up to date and all administrative documentation correctly maintained.

Requirements:
Experience:

• Superior degree with experience of managing Sales administration department, logistics, dealing with customers.
• 5 years minimum of experience in a distribution business including supply chain exposure and retail operations.
• Oil Industry experience will be an advantage.

Skills:

• Strong computer and ERP skills required: MS Office Excel in particular,
• ERP order to Cash or Sales Administration module

Competencies:

• Customer focused and service oriented
• Strongly organized and structured
• Innovation
• Strong team player
• Leadership skills
• People Management skills

Key Relationships and Department Overview:

• Internal – Puma Supply, , Sales department, Operations , Finance Manager, Controller and Chief accountant
• External – Customers, Government authorities, Oil companies, External auditors

Division: Strategy and Transformation

Reference No: 6251

Location:

Cape Town, Western Cape, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 15

Job Posting Salary: R891,176.00

Job Posting End Date: 21 Oct 2025

The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
Purpose of the Job:
The
Lead: Business Support
is accountable to ensure the team provides IT end-user support to internal and external users of RAF ICT services and ensure service availability. Responsible for maintaining customer satisfaction standards and for ensuring that an organization's quality of service meets customers' requirements.

Key Performance Areas
Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, standards & procedures and processes.
• Keep up to date with effective policy and practice execution strategies

Customer Service

• Prioritize and allocate work to technicians.
• Develop and maintain relationships with customers and third party.
• Manage IT Incidents and requests.
• Hold Service Level Management meetings with management team.
• Train users on Technology used (Informal).
• Establish and facilitate user forums.
• Adopt a proactive approach to prevent problems from arising.
• Assist in the gathering of business requirements.
• Ensure IT Service availability and continuity.
• Implement and enforce ITIL based processes for IT support processes.
• Ensure that business service requirements are defined and actively managed.
• Act as an escalation point for any ICT service issues within the region of responsibility

Research and Development

• Research solutions that best support the business.
• Research on new problems/challenges as they occur.
• Share information with technical staff and document solutions found.
• Offer feedback on future product development, features and functions.

Business Support Administration

• Manage SLA.
• Attend service/contract management meetings.
• Budget input for area of responsibility.
• Manage budget.
• Manage processing centre and CEC ICT assets.
• Manage ICT Risk register.
• Address audit findings.
• Manage Projects.
• Assist with Pre-Procurement documentation and Technical Evaluations.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF's Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

People management

• Ensure that good employee relations are maintained.
• Provide ongoing operational support to employees.
• Ensure that allocated resources are used optimally through enforcing monitoring systems in place.

Qualifications

• Bachelor's Degree/Advanced Diploma in Information Technology related qualification.
• Certification in ITIL Foundation V3 or Higher.

Experience

• Relevant 5-7 years' experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise.

Competencies
Behavioural

• Resilience
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

Managerial

• Change management
• Coaching and mentoring
• Conflict management
• Critical and innovative thinking
• Direction setting
• Facilitation and Presentation Skills
• People management
• Policy conceptualisation and formulation
• Risk Management
• Programme/project management
• Service Delivery Innovation
• Stakeholder development and relations
• Reporting

Technical

• ITIL Service and Support Management.
• Operational leadership.

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants' responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

About Ninety One:

Ninety One is South Africa's largest investment manager and the only one with a global presence. The firm has 22 offices across 15 countries on five continents and manages R3.4 trillion of assets on behalf of clients (as at 30 June 2025).

Established in Cape Town in 1991 as part of the Investec Group, Ninety One demerged and rebranded in 2020, becoming an independent firm dual-listed in London and Johannesburg. Always an active manager, Ninety One today offers strategies across equities, fixed income, multi-asset and private markets to institutions, advisors and individual investors around the world.

About the role:

The role forms part of a global team that supports the main order management system, trading platforms as well as other front office applications. The scope of the role also encompasses analysis and resolution of problems and issues arising from Middle office and Front office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle.

In this role you will:

• Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service.
• Responsibilities include initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the trade management team.
• Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary.
• Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
• Assist management with reporting and audit across the trade management team.

You should consider applying if you have:

• Charles River IMS
• Exposure to the trade lifecycle / supporting front office users (Trading, Operations, Portfolio Management) for a minimum of 3 years.
• Good analytical and problem-solving skills
• Proven interest in Technology and Finance

Some of the attributes we look for in a person:

• The ability to build and maintain meaningful relationships
• A client focused and collaborative approach
• Ambition, balanced with decency and humanity
• Ability to analyse, interpret and assimilate information

Company Description

OMS Medical is a medical device company specializing in Sales, Marketing, and distribution of Ostomy Care, Wound Care, and Incontinence Care. We are committed to providing high-quality products and services to improve patients' quality of life. Our company focuses on innovative solutions and exceptional customer support. Applicants will be joining a dynamic and supportive team dedicated to making a positive impact in the healthcare industry.

Role Description

Business Support Associate

Location:  Johannesburg East

Hours: Standard Office Hours – Monday to Friday, on-site at our office

Closing Date: 15 September 2025

In this role

,
you will be at the heart of our operational excellence—ensuring that invoices are processed accurately and orders are managed efficiently, You'll collaborate closely with both the Business Support and Sales Teams to help drive key business objectives.

This entails managing customer orders from initiation to delivery, maintaining accurate records, and coordinating with our supplier partners to meet deadlines and service standards. You will take responsibility for ensuring the accurate and timely preparation, processing, and management of financial documents related to billing, contributing to maintaining smooth financial operations and supporting revenue flow within the organisation.

Key responsibilities include:

Order Management

· Fulfilling initial quotation process by obtaining a customer enquiry, assessing customer requirements, creating a comprehensive and professional quote that outlines pricing and terms, sending the quote to the customer, and following up to finalise the quote

· Finalise quotes and once accepted by the customer, transition this to confirmed orders.

·
Validate, process and track customer orders with precision and timeliness

· Liaise with supplier teams to coordinate dispatch and delivery

· Liaise with sales teams to in order fulfilment

· Monitoring stock availability/ inventory levels, flagging potential shortages and communicate delays or substitutions to customers

· Collaborate with finance team to support month-end and year-end closing

· Resolving order-related issues and maintaining strong customer communication

· Ensuring compliance with company and supplier policies

Invoice Processing

· Create, generate and issue invoices based on orders

· Process invoices through Sage One

· Verifying billing data and resolve discrepancies

· Maintain accurate records of transactions and ensure compliance with company policies

· Collaborating with finance and sales departments to ensure alignment

Administrative Support

· Prepare reports and summaries for management review

· Support internal departments with ad hoc administrative tasks

Customer Service

· Respond to customer enquiries regarding orders, deliveries, and billing

· Escalate complex issues to Business Support Team Lead and Sales teams

Creditors Management

• Liaise with vendor creditors to reconcile outstanding balances and resolve payment discrepancies
• Monitor payment schedules to ensure timely settlement of supplier invoices
• Maintain accurate records of creditor accounts, statements, and remittance advice
• Collaborate with finance team to process payments and manage cash flow effectively
• Address queries from vendors regarding invoice status, payment delays, or account adjustments
• Assist in onboarding new suppliers and updating vendor databases

Requirements:

· Matric certificate (essential

· Relevant post-secondary qualification is advantageous

· Proficient in Microsoft Office (Word, Excel, Outlook, Teams)

· years' experience in administrative or customer service roles

· Familiarity with Sage One software

· Strong attention to detail and data accuracy

· Excellent communication and interpersonal skills

· Literate and numerate with solid attention to detail

· Confident in prioritising tasks and working independently

· Comfortable working in a deadline-driven environment

· Strong organisational abilities and problem-solving mindset

·

Capable of delivering high-quality customer service

·

What we offer:

· We are a leading provider of stoma and wound care solutions, committed to improving the lives of patients through high-quality products and compassionate service. Our team is passionate about delivering excellence across every touchpoint.

· Competitive Salary – Reflective of your experience and contribution

· A dynamic, supportive work culture

· Opportunities for growth, learning and development in a collaborative environment

If you're eager to contribute to a dynamic and collaborative team, we would love to hear from you. To apply, please send your CV to

.

Please note: If you do not hear from us within 30 days of submitting your application, kindly consider your application unsuccessful.

• About us:

Ninety One is an independent, active global asset manager with R3,10 trillion * of assets under management.

Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One.

Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.

*as at 31 March 2025

Ninety One is an equal opportunities employer. Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.
- About the team:

We are redefining how Private Credit operates combining institutional rigor with intelligent infrastructure to create a platform designed for scale, automation and transparency. As part of this shift, we are hiring a Transaction Management Analyst (Investment Monitoring) who will help rearchitect investment monitoring workflows to support the drive towards an AI-native, automation-enabled environment.

This is not a legacy middle-office role. Beyond core investment monitoring responsibilities like investment oversight and monitoring, you'll play an active role in redesigning key investment monitoring workflows to reduce manual inputs, embed automation and build more intelligent, forward-looking operational processes. In addition to investment oversight and monitoring, you will help build the foundation for intelligent client due diligence and reporting, ensuring investor deliverables that are timely, accurate and increasingly automated.

The Transaction Management Team is a dynamic global team embedded in Ninety One's global Private Markets platform with members in both London and Cape Town. The team focuses on the ongoing management/monitoring/reporting of our Private Market portfolios (like ). The Team works in close collaboration with various internal teams (Investment Management, Legal, ESG, Compliance, Fund Accounting and others). This is to ensure that all our Private Market investments across Africa, Latin America, Asia & Europe are appropriately managed/monitored. In addition, the team ensures that all reports and other contractual obligations owed to our clients (who are amongst the globe's top asset allocators and financial institutions) are professionally managed. Success in the role will involve executing on two key sets of related responsibilities with a primary focus on the investment monitoring elements.
- In this role you will:

Investment Monitoring

• Act as contact point for all waivers, consents and amendments on relevant Private Market portfolio companies
• Liaise with legal and investment teams to ensure documentation, deal economics and cash movements are aligned
• Provide analysis of requests, synthesise relevant information and co-ordinate internal approvals/response to portfolio companies, keeping a record for audit/reporting purposes
• Monitor performance of portfolio companies against tracked covenants and obligations to provide financial/other information, flagging risks as appropriate
• Review key information provided by portfolio companies to assess any material change in circumstances
• Manage completion of conditions precedent in advance of disbursement of funds
• Coordinate end-to-end execution of private credit transactions, including pre-close tracking, funding logistics, settlement flow and post-close setup
• Ensure transaction milestones are visible, auditable and digitally captured for downstream workflows
• Establish and maintain AI-ready credit monitoring processes including structured tracking of covenants, reporting schedules and borrower obligations
• Build intelligent escalation paths for breaches, delays and data anomalies
• Assist in centralising structured data from counterparty reports, third-party systems, and internal trackers
• Source, aggregate and present relevant reportable information in format required by fund committees/boards, investors and management
• Collaborate with technology teams to automate recurring report generation and integrate live portfolio data
• Work with product and technology teams to rewire workflows reducing reliance on manual trackers and email chains
• Integrate intelligent tools (e.g. API-based feeds, workflow platforms, LLMs) into monitoring, notifications and lifecycle management
• Develop and maintain strong working relationships with the Investment, Legal, ESG, Compliance, Fund Accounting & other internal teams, facility agents and portfolio companies

Investment AML/KYC due diligence:

• Complete initial KYC due diligence on relevant Private Market portfolio companies (covers Infrastructure and Credit)
• Liaise with the Investment Team and portfolio companies/facility agents to understand the relevant corporate structure and retrieve outstanding documentation
• Manage all internal communication/coordination on KYC as well as quarterly external KYC reporting across Private Markets
• Responsible for annual KYC refreshes, PEP approval process and outgoing KYC requests across Private Markets
• Ensure funds are appropriately onboarded with facility agents in advance of investment

• You should consider applying if you have:

• BCom LLB, CA (SA) or similar degree

• 2-3 years relevant work experience at a financial institution, bank, asset manager, development finance institution or professional services, law, accounting, consulting firm
• High accuracy in managing data flows and operational detail; fluency in Excel and modern data handling tools
• Mindset geared toward systems thinking, continuous improvement and spotting where automation should replace repetition
• Experience contributing to the design or rollout of operational tooling, dashboards, or automation layers
• Familiarity with AI tools or low-code/no-code automation frameworks

• Some of the attributes we look for in a person are:

• A client focused and collaborative approach

• Intellectual curiosity
• The ability to 'approach and own' and continuously look for opportunities to develop
• Driven by results

#LI-DNI

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To carry out quality risk assessments, formulate client strategy, client interaction and delivery of turnaround or managed exit strategies to a portfolio of customers experiencing financial stress, which are defined as Watch List (WL).

Job Description

Credit Risk Management

• Manage and monitor a portfolio of clients within the Business Support environment against the determined strategy of either "Turnaround" or "Managed Exit".
• Lead negotiations with customers, other lenders, creditors and 3rd party advisors regarding the agreement to and implementation of strategy, to ensure properly mitigated credit risk for the Bank.
• Where appropriate, obtain customer's agreement to the use of professionals including accountants, turnaround professionals, attorneys and property professionals.
• For turnaround customers, agree critical success factors in liaison with Relationship Executives, Regional Credit Managers and other Credit teams to ensure credit risk normalisation and relationship preservation. Obtain customer commitment and agreement to implement appropriate risk mitigation strategies and remedial actions to improve the client credit risk profile.
• Monitor customer progress against agreed strategies and action plans through analysis/appraisal of plans and budgets & cash flow.
• Identify where risk mitigation strategies have broken down and negotiate and implement remedial or corrective action in consultation with the client.
• Deliver high standards of credit quality for high-risk cases through the application of best practice to credit proposals.
• Make lending decisions within an appropriate personal mandate.
• Perform robust financial and non-financial analysis on the client that will support and underpin all new proposals in terms of the clients' credit risk implications by liaising closely with business to formulate Credit applications/proposals.
• Assess credit applications for WL clients within own mandate and approve or decline these applications or recommend to the appropriate sanctioning level.
• Facilitate the credit sanctioning process by responding to sanctioned enquiries i.e. non - acceptance of approved terms and conditions, applications and/or attend all relevant Credit meetings, where necessary, in order to present and sponsor credit applications that have been submitted under the mandate holder's signature.
• Manage exposures by taking daily credit decisions and reviewing information from various systems e.g Credit Management System, and taking credit decisions accordingly.
• Use information gathered in support of reviews/amendments/new applications to be submitted to Business Support in liaison with the Relationship Executives (RE).
• Request and drive valuations on properties from RE's/business units, which serve as security for facilities to be used to calculate impairments.
• Champion the Business Support team's relationship with internal and external customers, develop a strong network of internal contacts, external and panel professionals to maximise financial benefit for the Bank.
• To drive the implementation of appropriate strategies and/or risk mitigation measures in the client portfolio with a view to reducing the Capital at Risk.
• Inputs into the fortnightly/monthly impairment forecasting, as required from time to time.
• Proactively manage Business Rescue as governed by Chapter 6 of the Companies Act of 2008, and in alignment with the existing Business Support Procedures for time to time.
• Monitor the client's business performance on a continuous basis, in addition to performing formal reviews at specified time intervals, to ensure early identification of changes to the client's risk profile.
• Analyse the clients' historical data i.e. financial statements to forecast the client's potential growth and sustainability and make recommendations or take decisions within mandate.
• Ensure client meets financial covenants and the facility terms and conditions on a monthly basis by reviewing in line with the agreed covenants/terms and conditions/timelines.
• Structure a lending solution for the client based on the analysis conducted, that will account for the potential threats to the client and, that is within set credit limits and the Bank's credit lending policies and appetite.
• Review and recommend the impairment calculations (based on Capital at Risk), strategy to be adopted and WL risk classification for each client, which forms part of the WL Watch List summary for all clients under his/her control.
• Review the Impairment/Capital at Risk calculation, on a monthly basis and sign off in line with the Bank's policies.
• To manage the clients' value to Absa through optimising revenue opportunities i.e. pricing for risk in terms of the Pricing policy.
• Mitigate and manage the credit exposure to the Bank by adhering to the Business Support Policy and Procedures and the Bank's Credit policy.
• Interact with clients, where necessary, and resolve on a timely basis, all client credit related problems/queries as and when required by interacting with the stakeholders and formulating the appropriate solution/strategy to be adopted for a particular client.
• Maintain thorough, accurate and up to date case management recordal, which include a set of financials, evaluations and credit decisions.
• Obtain input from Product Industry Specialist/s, where appropriate, for assistance in analysing the risk for specific clients.
• Ensure that the monthly Watch List is accurate and completed in line with the relevant policies and procedures.

People Management

• Ensure adherence to Absa' values

Change Management

• Assist with the development and execution of strategic projects (as required) from time to time.

Stakeholder Management

• Raise local profile in the team as well as the broader Group Risk team and business partners.

Governance

• Ensure that you only take decisions within delegated mandate.
• Ensure that you maintain standards in line with Absa policies and standards.
• Ensure that you follow and abide by processes and procedures.
• Comply with the Bank's credit policies and philosophy at all times, and check that any policy breaches have been suitably addressed and mitigated against and reported to the appropriate authority e.g. Forensics.
• Provide bank codes and reports on clients, to other financial institutions as and when requested.
• Adhere to the Relationship Banking Credit Policy and other relevant legislation e.g. National Credit Act, Companies Act, Insolvency Act and other relevant legislation.
• Responsibility for adherence to governance, compliance and lending portfolio controls and MI as required from time to time.

Education and experience required.

• BCom degree (with Accounting III as a Major) and / or other postgraduate qualifications in Business or Management or related legal fields would be an advantage.
• Minimum 3 to 5 years banking experience.
• 3 to 5 years commercial and/or corporate credit experience.
• Preferably, proven success in a customer facing and/or similar Business Support role dealing with financially distressed clients.
• Be a member of the South African Restructuring & Insolvency Practitioners (SARIPA) and/or Turnaround Management Association – South Africa (TMA-SA).(REQUIRED)

Education

Bachelor Honours Degree: Agricultural Economics (Required), Bachelor Honours Degree: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
To carry out quality risk assessments, formulate client strategy, client interaction and delivery of turnaround or managed exit strategies to a portfolio of customers experiencing financial stress, which are defined as Watch List (WL).

Job Description
Credit Risk Management

• Manage and monitor a portfolio of clients within the Business Support environment against the determined strategy of either "Turnaround" or "Managed Exit".
• Lead negotiations with customers, other lenders, creditors and 3rd party advisors regarding the agreement to and implementation of strategy, to ensure properly mitigated credit risk for the Bank.
• Where appropriate, obtain customer's agreement to the use of professionals including accountants, turnaround professionals, attorneys and property professionals.
• For turnaround customers, agree critical success factors in liaison with Relationship Executives, Regional Credit Managers and other Credit teams to ensure credit risk normalisation and relationship preservation. Obtain customer commitment and agreement to implement appropriate risk mitigation strategies and remedial actions to improve the client credit risk profile.
• Monitor customer progress against agreed strategies and action plans through analysis/appraisal of plans and budgets & cash flow.
• Identify where risk mitigation strategies have broken down and negotiate and implement remedial or corrective action in consultation with the client.
• Deliver high standards of credit quality for high-risk cases through the application of best practice to credit proposals.
• Make lending decisions within an appropriate personal mandate.
• Perform robust financial and non-financial analysis on the client that will support and underpin all new proposals in terms of the clients' credit risk implications by liaising closely with business to formulate Credit applications/proposals.
• Assess credit applications for WL clients within own mandate and approve or decline these applications or recommend to the appropriate sanctioning level.
• Facilitate the credit sanctioning process by responding to sanctioned enquiries i.e. non - acceptance of approved terms and conditions, applications and/or attend all relevant Credit meetings, where necessary, in order to present and sponsor credit applications that have been submitted under the mandate holder's signature.
• Manage exposures by taking daily credit decisions and reviewing information from various systems e.g Credit Management System, and taking credit decisions accordingly.
• Use information gathered in support of reviews/amendments/new applications to be submitted to Business Support in liaison with the Relationship Executives (RE).
• Request and drive valuations on properties from RE's/business units, which serve as security for facilities to be used to calculate impairments.
• Champion the Business Support team's relationship with internal and external customers, develop a strong network of internal contacts, external and panel professionals to maximise financial benefit for the Bank.
• To drive the implementation of appropriate strategies and/or risk mitigation measures in the client portfolio with a view to reducing the Capital at Risk.
• Inputs into the fortnightly/monthly impairment forecasting, as required from time to time.
• Proactively manage Business Rescue as governed by Chapter 6 of the Companies Act of 2008, and in alignment with the existing Business Support Procedures for time to time.
• Monitor the client's business performance on a continuous basis, in addition to performing formal reviews at specified time intervals, to ensure early identification of changes to the client's risk profile.
• Analyse the clients' historical data i.e. financial statements to forecast the client's potential growth and sustainability and make recommendations or take decisions within mandate.
• Ensure client meets financial covenants and the facility terms and conditions on a monthly basis by reviewing in line with the agreed covenants/terms and conditions/timelines.
• Structure a lending solution for the client based on the analysis conducted, that will account for the potential threats to the client and, that is within set credit limits and the Bank's credit lending policies and appetite.
• Review and recommend the impairment calculations (based on Capital at Risk), strategy to be adopted and WL risk classification for each client, which forms part of the WL Watch List summary for all clients under his/her control.
• Review the Impairment/Capital at Risk calculation, on a monthly basis and sign off in line with the Bank's policies.
• To manage the clients' value to Absa through optimising revenue opportunities i.e. pricing for risk in terms of the Pricing policy.
• Mitigate and manage the credit exposure to the Bank by adhering to the Business Support Policy and Procedures and the Bank's Credit policy.
• Interact with clients, where necessary, and resolve on a timely basis, all client credit related problems/queries as and when required by interacting with the stakeholders and formulating the appropriate solution/strategy to be adopted for a particular client.
• Maintain thorough, accurate and up to date case management recordal, which include a set of financials, evaluations and credit decisions.
• Obtain input from Product Industry Specialist/s, where appropriate, for assistance in analysing the risk for specific clients.
• Ensure that the monthly Watch List is accurate and completed in line with the relevant policies and procedures.

People Management

• Ensure adherence to Absa' values

Change Management

• Assist with the development and execution of strategic projects (as required) from time to time.

Stakeholder Management

• Raise local profile in the team as well as the broader Group Risk team and business partners.

Governance

• Ensure that you only take decisions within delegated mandate.
• Ensure that you maintain standards in line with Absa policies and standards.
• Ensure that you follow and abide by processes and procedures.
• Comply with the Bank's credit policies and philosophy at all times, and check that any policy breaches have been suitably addressed and mitigated against and reported to the appropriate authority e.g. Forensics.
• Provide bank codes and reports on clients, to other financial institutions as and when requested.
• Adhere to the Relationship Banking Credit Policy and other relevant legislation e.g. National Credit Act, Companies Act, Insolvency Act and other relevant legislation.
• Responsibility for adherence to governance, compliance and lending portfolio controls and MI as required from time to time.

Education And Experience Required.

• BCom degree (with Accounting III as a Major) and / or other postgraduate qualifications in Business or Management or related legal fields would be an advantage.
• Minimum 3 to 5 years banking experience.
• 3 to 5 years commercial and/or corporate credit experience.
• Preferably, proven success in a customer facing and/or similar Business Support role dealing with financially distressed clients.
• Be a member of the South African Restructuring & Insolvency Practitioners (SARIPA) and/or Turnaround Management Association – South Africa (TMA-SA).(REQUIRED)

Education
Bachelor Honours Degree: Agricultural Economics (Required), Bachelor Honours Degree: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Brief Description of Role:

Analysing existing processes, identifying areas for improvement, and implementing solutions to streamline workflows. Collaborate with cross-functional teams to document procedures, develop standardised processes, and provide training to ensure adherence to best practices. Involvement in implementing and maintaining process automation tools to enhance productivity and reduce manual effort. The Business Support Agent liaises between departments, facilitating communication and alignment to achieve organisational objectives.

Job Functions:

Process Analysis

• Evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Conduct thorough assessments to understand workflow dependencies and pain points.

Process Optimisation

• Develop and implement strategies to streamline workflows, reduce manual effort, and improve overall efficiency.
• Collaborate with cross-functional teams to implement process changes and ensure compliance and alignment with organisational objectives.

Data Analysis and Script Development

• Leverage advanced Microsoft Excel skills to extract, manipulate, analyse and report data from diverse sources.
• Develop and maintain SQL scripts for data extraction, transformation, and analysis, facilitating process enhancement initiatives.

Documentation Management

• Maintain comprehensive documentation of business processes, including workflows, protocols, and guidelines.
• Ensure documentation accuracy, validity, and accessibility.

Continuous Improvement

• Monitor process performance and identify opportunities for further optimisation.
• Implement industry best practices and standards to drive ongoing improvement initiatives.

Training & Support

• Provide comprehensive training and assistance to employees on newly implemented processes, tools, and systems.
• Serve as a resource for troubleshooting issues and addressing process-related concerns.

Change Management

• Facilitate change management efforts by effectively communicating process modifications.
• Identify resistance and promote the adoption of new processes through clear communication and structured training initiatives.

Qualifications & experience

• Matric certificate
• Degree or diploma in Accounting or Finance or Information Systems
• Minimum of 2 – 5 years relevant experience
• Reporting and analytics

Skills

• Proficiency in Excel (Advanced)
• Excellent Communication Skills
• SQL
• Data Analysis
• Meticulous

Closing date: 12 September at 16:00

When it comes to putting people first, we're number 1.

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Certified by the Top Employer Institute 2025.

The Senior Business Consultant is responsible of providing first, second and or third line support in customer queries for Subscriber Collections and provide support to our internal and external Customers.

• To telephonically resolve general service queries from internal and external customers
• Conduct service request and identify root cause of fault within the specified portfolio.
• To escalate issues to other departments, when needed, and follow up.
• To identify skills and knowledge gaps and to provide feedback to Line Management and Training

Fault management

• Ensure fault management communication and escalation to the relevant parties where appropriate within predefined procedures and timeframes.
• Analyse and conduct trend analysis with fault management in order to identify and manage escalation requirements.
• Interpret data, analyse, results and provide ongoing reports
• Identify, analyse, and interpret trends or patterns.
• Locate and define identify possible improvement opportunities
• Conduct Outgoing calls related to customer queries or open Service Requests

Support

• To provide Support to our external Customers
• Communicate with and respond to all Contact Centres with respect to Fibre contact centre and pertinent information associated with fault management.
• To investigate and resolve escalations from Call Centre and Management
• To escalate issues to other departments when needed, and follow up
• To draft reports in the spirit of continuous improvement to Line Management, Quality and Training functions.

Experience:

• Matric / Grade 12 essential
• Relevant Business diploma or degree essential
• 3 years' experience in: Customer service and Collections Business Support is essential.
• Collections Business Support is essential.
• 2nd line Support is essential.
• General management skills is essential
• Stakeholder engagement is essential.

OR

• Matric / Grade 12 essential
• 5 years' experience in: Customer service and Collections Business Support is essential.
• Collections Business Support is essential
• 2nd line Support is essential
• General management skills is essential
• Stakeholder engagement is essential

Job Knowledge:

• Specialised knowledge of all Vodacom products, services and procedures is essential
• Understanding of internal Customer service processes and departments (Quality, Training, CIC, Retentions etc) is essential
• Knowledge of products and services and Telecommunications is essential.
• Knowledge of Subscriber Collections applications such as ICAP, Siebel EBU, Eppix, M2 and Tallyman
• Knowledge of Service Provider policies and procedures is essential
• Excellent knowledge of Computer Laptop.
• Knowledge of Collections, Finance and Fraud Processes
• Ability to define sometimes complex solutions
• Vodacom product and services knowledge is essential

Job Related Skills:

• Conflict resolution skills are essential
• Problem solving skills are essential
• Analytics skills
• Reporting skills
• Attention to Detail and Accuracy
• Apply Good Business Judgement

Closing date for Applications: 21 October 2025.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.