72 Business Relationship Management jobs in South Africa

ABOUT PRIMAL HARVEST

Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.

As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /

LOCATION:
Remote collaborating across EST & CET

ABOUT THE ROLE

We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.

WHAT YOU WILL DO

Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.

Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.

Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.

Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.

Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.

Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.

Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.

Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.

Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.

Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.

WHAT YOU BRING

• 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
• Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
• Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
• Proficiency in Klaviyo and experience with Shopify-based brands
• Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
• Experience in fast-moving CPG preferred
• Hands-on operator mindset: thrives in a fast-paced, scrappy environment
• Strong collaboration and communication skills across cross-functional, international teams

1.   PRINCIPAL OBJECTIVE OF POSITION

To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Client Relationship Management (CRM) Strategy and Implementation

·   Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy

·   Achievement of annual growth targets in the current client portfolio

·   Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.

·   Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.

·   Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.

·   Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.

·   Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.

2.   Client Relationship Management

·   A consistent client management process resulting in high client satisfaction and retention

·   Develop, implement and continue to evolve a client retention strategy/process for the CRM team.

·   Work collaboratively with the management team to plan effective resourcing per client.

·   Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.

·   Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.

·   Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.

·   Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.

·   Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.

·   Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.

3.   Client SI Management

·   High quality deliverables to clients through planning, strategic direction and feedback by the CRM team

·   Effective collaboration with SI team

·   Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.

·   Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.

·   Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.

·   Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.

·   Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.

·   Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.

·   Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.

4.   Client Management Operations

·   Effective working relationships between the CRM team and all other teams in the business

·   Standardised approach to client management which ensures consistent and excellent client delivery

·   Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.

·   Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.

·   Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.

5.   Reporting

·   Timeous and accurate reporting

·   Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.

·   Track, monitor and manage the profitability of Tshikululu's portfolio of clients.

·   Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.

·   Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.

·   Develop and submit departmental reports within deadline.

·   Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.

6.   Business Development

·   Achievement of development targets

·   Achievement of business retention targets

·   Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.

·   Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.

·   Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.

·   Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.

·   Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.

7.   Staff Management and Leadership

·   High-performing staff and team

·   High quality leadership

·   Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.

·   Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.

·   Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.

·   Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.

·   Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.

·   Implement the Tshikululu HR strategy, policies and procedures as required.

·   Participate in the Management Committee, ensuring delivery on strategy.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).

·   Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.

·   Minimum 5 years' experience in leading and managing a team.

4.   KEY INTERACTIONS / RELATIONSHIPS

Internal stakeholders

Chief Operating Officer

Client Relationship Managers

Executive Committee

Management Committee

Human Capital Management Department

Finance Department

External stakeholders

Clients

Prospective clients

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The ideal candidate will be an experienced Specialist: Business Relationship & Vendor Management equipped with a robust background in procurement, strategic sourcing, and supplier management—specifically within banking and financial services sectors. This is a six-month contract in the Supplier Management team, part of Human Capital.

Job Description

Key Responsibilities:

• Drive compliance through best practices and policy updates.
• Manage supply dependencies across the sourcing lifecycle.
• Transition commercial arrangements to live operations post-award.
• Assess supplier capabilities using quantitative and qualitative data.
• Ensure contracts comply with company standards, legal requirements, and Absa Group Limited policies.
• Analyze internal and external data as needed.
• Draft and maintain strategic supplier management documents.
• Compile and assess statistical data for supplier reports
• Support with negotiation analysis.
• Promote supplier diversity and preferential procurement.
• Conduct market research and benchmarking in collaboration with Sourcing teams
• Implement and monitor procurement cost-saving measures cross functionally
• Navigate procurement systems and manage documentation.
• Maintain commercial compliance and monitor monthly MI received from Suppliers.
• Stay updated on regulations and coordinate with Internal Audit and Compliance.
• Enforce financial, regulatory, and strategic supplier policies.
• Adhere to applicable Absa policies manage records for commodities and suppliers.
• Cascade analytics to support business improvement.
• Structure contracts to meet business needs and drive improvement.
• Review contracts with legal compliance.
• Analyze supply markets and propose cross-functional strategies.
• Submit timely project and supplier updates.
• Administer contracts and maintain central repositories.
• Understanding of RFx processes (RFP, RFQ, RFI) and ability to analyze and present outcomes.
• Proficiency in SLAs and deliverables-based contracting.
• Ability to communicate supply base capabilities across channels.
• Risk management, both internal and external

Key Competencies:

• Comprehensive understanding of the entire supply chain process, including both pre- and post-contract stages
• Collaborative supplier performance evaluation.
• Strong stakeholder and supplier relationship building.
• Team development and continuous improvement mindset.
• Ad hoc reporting and analysis aligned with team goals.
• Cross-team collaboration for strategic enhancements.
• Delivery of cost, quality, service, and innovation benefits.
• Effective communication and stakeholder engagement.
• Organizing forums for innovation and process improvement.
• Strong negotiation and presentation skills.
• Expert level efficiency in Microsoft Excel and MS-Word.
• Strong computer literacy (Power Point) and Microsoft Office Suite is required.
• Teamwork and collaboration skills, with the ability to work effectively with diverse groups, stakeholders across functions, and cultures.
• A team member that can also operate independently with an ability for problem solving.
• Adeptness in overseeing complex supplier relationships, contract negotiations, and strategic sourcing that support organizational objectives.
• The preferred candidate will also exhibit strong cross-functional collaboration skills, advocate for supplier diversity, and consistently deliver measurable value through innovation and continuous improvement.

Qualifications:

• Bachelor's qualification, preferably in Business, Commercial, Supply Chain, Business, Business Economics, Economics, Finance, or accounting fields or equivalent.
• CIPS / MCIPS qualification will be an advantage

Experience:

• 3 to 5 years of experience in procurement in a banking sourcing/supply chain environment.
• Experience in contract administration and compliance monitoring.
• Demonstrated ability to manage complex supplier relationships and drive performance improvements.
• High level analytical and communication skills required (written & verbal).
• Proven track record of enhancing supplier performance, optimizing cost structures, and maintaining strict compliance with regulatory requirements and internal governance policies.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Job Title: Business Relationship Manager

Location: South Africa (Remote)

Hubtiger is one of the market leaders in service and repair management software, trusted by retailers worldwide to streamline workflows, enhance customer experiences, and drive return-to-retail. In just a few short years, we've established a strong global presence by combining innovation, service excellence, and a relentless focus on client success. We're now looking for a driven Business Relationship Manager to join our Growth Team and help us strengthen client relationships while continuing to scale.

As a Business Relationship Manager, you'll own the full client lifecycle – from delivering engaging demos and closing new deals, to managing those accounts over time and unlocking further opportunities. Around 80% of your focus will be on strategic account management and account-based selling, while approximately 20% will be on new business development, where you'll proactively pursue targeted opportunities to support growth. You'll be supported by our Sales Development Representatives (SDRs), who qualify leads and book demos into your diary. This allows you to focus on consultative selling, closing deals, and building lasting relationships that drive both client success and revenue growth. Because the role is fully remote, self-discipline, ownership, and strong communication are essential.

Key Responsibilities:

● Deliver engaging demos and presentations tailored to client needs, and close deals.

● Manage and grow client accounts post-sale by building trusted relationships and uncovering new opportunities.

● Drive account-based selling to achieve and exceed revenue targets.

● Work closely with SDRs to convert qualified leads into successful business.

● Pursue targeted new business opportunities (approx. 20% of the role).

● Collaborate with internal teams (marketing, customer excellence, product) to ensure client satisfaction and retention.

● Maintain accurate sales pipeline records and provide regular reporting.

● Stay up to date on product developments and industry trends.

Applicant Requirements:

● Proven experience in account management, sales, or business development (SaaS/software background a plus).

● Strong consultative sales skills with the ability to align solutions to client needs.

● Results-driven, with the confidence to close deals and the curiosity to uncover opportunities.

● Excellent communication, negotiation, and presentation skills.

● Highly self-motivated, organized, and effective in a remote work environment.

● Tech-savvy and eager to learn about our evolving product and market.

If you're passionate about building client relationships while contributing to new business growth, we'd love to hear from you. Apply now and help us shape the future of service and repair software.

Job Description
To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.

Hello Future
Business Relationship Manager (Agriculture),
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition
• Enhance business performance and profitability
• Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives
• Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base
• Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals
• Define a sales strategy and delivery plans in support of the strategic business objectives
• Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence

You Will Be An Ideal Candidate If You

• Must be FAIS Compliant (RE5)
• Relevant Business Degree (Financial/ Agric)
• 2 – 4 years Credit and 3 – 5 years Relationship Management and Product Knowledge experience
• Exposure in Sugarcane, macadamia, citrus
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Analytical
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements
• Relationship management
• Ability to network and build lead flow

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. *
10/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Why choose Logicalis?

It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic

ROLE PURPOSE
The Business Relationship Manager (BRM) is focused on existing customers by protecting and retaining existing revenue but also to develop new and supplementary revenue streams. They work with the customer's IT department to understand business & IT needs and offer solutions that drive business outcomes.

• The BRM is focused on nurturing strong relationships with existing customers but needs to have the ability to identify and bring to fruition net new business opportunities as well.

Customer attrition & brand loyalty is key for the BRM role and the individual needs to have strong relationship-building skills whilst identifying potential upsell and cross-sell opportunities.

The overall sales target for this role will be divided between net new growth of 30% and 70% on retaining and expansion of existing business.

ROLE RESPONSIBILITIES:

• Develop a sales growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify customer needs and determine potential business opportunities.
• Arrange frequent business meetings with clients.
• Promote the company's products/services addressing or predicting clients' objectives
• Keep records of sales and revenues
• Build positive, long-term relationships with new and existing customers
• Influence decision-makers
• Own and drive your upsell & cross-sell strategy to achieve the sales target.
• Have a plan to achieve net new business.
• Pipeline Management & Account Planning

DELIVERY RESPONSIBILITIES:

• Be the first point of contact for new potential & existing clients when they are seeking information on products or services
• Respond to RFPs and opportunities with the support of the Bid Office & Solution teams
• Developing sales in new territories where customers have not engaged with the company previously.
• Work closely with Practices to identify new business opportunities; close new business deals and expand existing business opportunities Work directly with customers to help close deals when required
• Upkeep accurate data in the CRM system
• Ensuring that customer contracts are managed in a timely manner
• Align with internal Practices on opportunities

KEY PERFORMANCE INDICATORS:

• Successfully close business with existing customers as well as new logo customers
• Harness existing relationships and grow business with existing customers
• Retain existing revenue streams
• Accurate deal forecasting
• Achieving quarterly targets
• Teamwork with internal Practices to align on solution and vendor engagement
• Solutions training

PERSON REQUIREMENTS:

• Business acumen
• Organisational skills.
• Communication skills.
• Interpersonal skills.
• Negotiating skills.
• Collaboration skills.
• Problem-solving skills.
• Analytical skills.
• Time management and planning skills.
• Positive, energetic individual
• Strong networking ability.
• Presentation skills.
• Commercial awareness.
• Learning mindset - be willing to keep up to date with the latest trends and developments in the IT market.

EXPERIENCE:

• Proven working experience as a business relationship manager, sales executive or a relevant role
• Proven sales track record
• Comes with a strong existing network of C-level individuals in the Corporate/Enterprise space.
• A high-level understanding of IT and understanding of how businesses can benefit from various solutions
• Experience in customer support is a plus
• Proficiency in MS Office, Excel and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge

QUALIFICATIONS:

• BSc/BA in business administration, sales or a relevant field is a plus

ADDITIONAL SKILLS/ATTRIBUTES
:

Team player

Can Do attitude

Disclaimer
: Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA's Employment Equity plans

Business Relationship Manager

Role

Retail Business Relationship Manager

Location

Cape Town, South Africa

Qualifications

Undergraduate Degree in Commerce or Sales or Information Technology | Marketing

Post Graduate Degree MBA | Sales | Marketing | Commerce| Administration | Technology

Start Date

Immediate

Main purpose of the role:

1. As the acting BRM of an account, the executive will lead and further develop existing client relationship, be responsible for full account P&L, growth, and profitability of allocated Key Retail accounts in South Africa
2. Provide strategic direction and drive business with client to achieve revenue growth, profitability and continuing customer satisfaction
3. Maximize opportunities across all service lines, taking accountability for qualification and closure of all new business within the account
4. Develop and successfully take to market offerings tailored to the appropriate industry
5. Build out team, intellectual property and solution set to deliver offerings
6. Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required.
7. Work closely with the Practices and Solutions teams to develop and win a pipeline of new/add-on business.

Key Responsibilities:

Strategic / Business Development

1. Create/identify opportunities within existing and new clients using a blend of relationship-building, visionary industry knowledge, intellectual capital, and a command of TCS's offerings in order to create engagement opportunities
2. Conduct and manage negotiations for new, add-on and existing services to ensure commercial viability and realistic expectation setting
   
3. Develop and manage the overall account plan and forecast and provide monthly status reports
4. Meet operational requirements for pipeline and sales tracking and reporting

Client Delivery and Engagement

1. Serve as Executive Sponsor and key escalation point for the customer and work with Managers from other service lines within TCS to ensure that service provision meets both SLAs & expectations
2. At the Board and Senior Management Level, ensure that TCS is positioned effectively within client and is well represented for potential major new projects or bids
3. Advise clients on digital and transformation trends, best practices, and the application of emerging technologies and legacy systems modernization
4. Establish and develop long-term customer commitment through maintaining strong customer satisfaction
5. Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level
6. Oversee day to day delivery of the services provided to the client
7. Work across disciplines to ensure a consistent, one TCS approach to client engagement
8. Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality and acceptable risk
9. Establish a positive working environment for TCS delivery resources involved in client projects
10. Manage delivery teams across various countries

Team Leadership

1. Set direction, and provide coaching, mentorship and manage the performance of account team of people or greater at various levels and locations
2. Actively build morale for an inclusive and diverse team and position programs for success
3. Have previously led delivery of technology services around several of the following: ERP/Packaged Business Solutions, Cloud Solutions, CRM, Digital Customer Experience, Omni Channel, Supply Chain, Insights/Analytics & Data, Technology Transformation, Custom Software Development, Testing, etc.
4. Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support and development is available

Key Skills / Experience Required:

1. Experience in Retail domain customers and key customer relationships in retail industry
2. Experience working as a senior client/account management in a professional services/consulting organization to include managing an account P&L of accounts to the value of at least $5 Mn per annum.
3. Proven track record of delivering business solutions, consulting services and outcomes leveraging technology
4. Experience operating at CXO level, and ability to demonstrate excellent client relationships
5. With an empathetic approach, ability to respond to the needs of stakeholders
6. 8+ years technology experience involving entire SDLC lifecycle
7. 8+ years in solution-based sales – helping identify and drive solutions for clients
8. Advanced project delivery including all aspects of program/project management
9. Previous P&L responsibilities
10. Ability to communicate effectively and tactfully across all levels of the organization
11. Excellent negotiation, conflict management, problem solving and decision-making skills
12. Proven track record of client/employee satisfaction

Business Relationship Manager

Role:
Retail Business Relationship Manager

Location:
Cape Town, South Africa

Qualifications:
Undergraduate Degree in Commerce or Sales or Information

Technology | Marketing

Post Graduate Degree MBA | Sales | Marketing | Commerce|

Administration | Technology

Start Date:
Immediate

Main purpose of the role:

1.As the acting BRM of an account, the executive will lead and further develop existing client

relationship, be responsible for full account P&L, growth, and profitability of allocated Key Retail

accounts in South Africa

2.Provide strategic direction and drive business with client to achieve revenue growth, profitability

and continuing customer satisfaction

3.Maximize opportunities across all service lines, taking accountability for qualification and closure

of all new business within the account

4.Develop and successfully take to market offerings tailored to the appropriate industry

5.Build out team, intellectual property and solution set to deliver offerings

6.Provide the necessary direction and management of the Account Team, identifying and

implementing any development needs as required.

7.Work closely with the Practices and Solutions teams to develop and win a pipeline of new/add-

on business.

Key Responsibilities:

Strategic / Business Development

1.Create/identify opportunities within existing and new clients using a blend of relationship-

building, visionary industry knowledge, intellectual capital, and a command of TCS's offerings in

order to create engagement opportunities

2.Conduct and manage negotiations for new, add-on and existing services to ensure commercial

viability and realistic expectation setting

3.Develop and manage the overall account plan and forecast and provide monthly status reports

4.Meet operational requirements for pipeline and sales tracking and reporting

Client Delivery and Engagement

1.Serve as Executive Sponsor and key escalation point for the customer and work with Managers

from other service lines within TCS to ensure that service provision meets both SLAs &

expectations

2.At the Board and Senior Management Level, ensure that TCS is positioned effectively within

client and is well represented for potential major new projects or bids

3.Advise clients on digital and transformation trends, best practices, and the application of

emerging technologies and legacy systems modernization

4.Establish and develop long-term customer commitment through maintaining strong customer

satisfaction

5.Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with

key client stakeholders at senior/board level

6.Oversee day to day delivery of the services provided to the client

7.Work across disciplines to ensure a consistent, one TCS approach to client engagement

8.Ensure that all programs/project/services are consistently delivered to agreed client expectations

taking account of time, budget, quality and acceptable risk

9.Establish a positive working environment for TCS delivery resources involved in client projects

10.Manage delivery teams across various countries

Team Leadership

1.Set direction, and provide coaching, mentorship and manage the performance of account team

of people or greater at various levels and locations

2.Actively build morale for an inclusive and diverse team and position programs for success

3.Have previously led delivery of technology services around several of the following:

ERP/Packaged Business Solutions, Cloud Solutions, CRM, Digital Customer Experience, Omni

Channel, Supply Chain, Insights/Analytics & Data, Technology Transformation, Custom Software

Development, Testing, etc.

4.Work closely with Delivery Management to ensure that expectations are managed, and that

appropriate support and development is available

Key Skills / Experience Required:

1.Experience in Retail domain customers and key customer relationships in retail industry

2.Experience working as a senior client/account management in a professional services/consulting

organization to include managing an account P&L of accounts to the value of at least $5 Mn per

annum.

3.Proven track record of delivering business solutions, consulting services and outcomes leveraging

technology

4.Experience operating at CXO level, and ability to demonstrate excellent client relationships

5.With an empathetic approach, ability to respond to the needs of stakeholders

6.8+ years technology experience involving entire SDLC lifecycle

7.8+ years in solution-based sales – helping identify and drive solutions for clients

8.Advanced project delivery including all aspects of program/project management

9.Previous P&L responsibilities

10.Ability to communicate effectively and tactfully across all levels of the organization

11.Excellent negotiation, conflict management, problem solving and decision-making skills

12.Proven track record of client/employee satisfaction

• • Business Relationship Manager (Remote)

    
    Join a global SaaS innovator transforming service and repair management for retailers worldwide.
    Remote | Flexible Shifts | Competitive Package

    About Our Client
    Our client is a market leader in service and repair management software, trusted by top retailers across the globe to streamline operations, elevate customer experiences, and drive repeat business. Their success comes from combining innovation with a relentless focus on client satisfaction. Now expanding their Growth Team, they're looking for a proactive Business Relationship Manager to strengthen client relationships and help scale globally.

    The Role: Business Relationship Manager
    In this dynamic, client-facing role, you'll manage the full customer lifecycle from demo to deal and beyond. Approximately 80% of your focus will be on nurturing existing accounts and driving strategic growth, while 20% will involve new business development through targeted outreach. You'll collaborate with a dedicated SDR team that books your demos, allowing you to focus on consultative selling, relationship management, and achieving tangible results.

    Because clients span multiple time zones, you'll work an eight-hour day with varying shifts depending on region , including early mornings (for Australia/New Zealand) or evenings (for U.S. clients). Adaptability and autonomy are key in this fully remote position.

    Key Responsibilities

    • Deliver compelling demos and presentations that align with client needs and close deals.

    • Manage and grow existing accounts through trust-based relationships and strategic selling.

    • Drive account-based sales to meet and exceed revenue goals.

    • Collaborate with SDRs to convert qualified leads into successful, long-term clients.

    • Identify and pursue targeted new business opportunities (approx. 20% of your focus).

    • Work cross-functionally with marketing, customer excellence, and product teams to ensure satisfaction and retention.

    • Maintain accurate CRM records and provide timely sales reports.

    • Stay current with product updates, industry developments, and competitive trends.

    About You

    • 3+ years of experience in account management, business development, or consultative sales (SaaS/software experience advantageous).

    • Proven ability to manage full sales cycles from demos to deal closure and account growth.

    • Strong communication, negotiation, and presentation skills.

    • Self-disciplined, organised, and results-oriented in a remote environment.

    • Confident, tech-savvy, and eager to learn about evolving software solutions.

    • Comfortable with flexible shift patterns aligned to international client time zones.