30 Business Process Improvement jobs in South Africa
Business Intelligence, Analysis
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Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
- Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
- Foster a collaborative environment that encourages knowledge sharing and high performance.
- Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.
Application Support Management
- Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
- Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
- Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
- Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
- Manage communication with business users regarding ticket status, resolution timelines, and system outages.
System Development Lifecycle (SDLC) Management
- Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
- Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
- Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
- Plan and execute seamless system deployments and deliver effective user training programs.
Strategic Project Development & Execution
- Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
- Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
- Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
- Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.
Business Intelligence & Data Governance
- Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
- Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
- Assist business with complex excel analysis.
QUALIFYING CRITERIA
- Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
- A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
- At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
- Demonstrable experience managing the full project lifecycle for software or system implementations.
- Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
- Solid understanding and practical experience with Master Data Management (MDM) principles.
- Strong troubleshooting skills and root-cause analysis ability.
- Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Working knowledge on translating business needs into technical specifications.
- Experience in report writing and executive feedback.
- Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.
QUALIFYING ATTRIBUTES
- Leadership: Strong ability to lead, inspire, and develop a high-performing team.
- Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
- Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
- Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
- Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
- Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.
We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.
Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.
Business Intelligence Analysis Team Lead
Posted today
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Job Description
Turn Data Into Decisions. Lead Insights That Matter.
At
Mukuru
, data isn't just numbers — it's the story of millions of customers across Africa and beyond. As one of Africa's largest and fastest-growing FinTech's, we empower communities with access to safe, affordable financial services. Now, we're looking for a
Business Intelligence Analysis Team Lead
who's ready to take our analytics capability to new heights.
If you're passionate about
transforming raw data into strategic gold
and have the leadership skills to guide a talented team of analysts, this is your opportunity to make a tangible difference.
Your Mission
Lead, inspire, and deliver BI solutions that don't just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.
What You'll Do
- Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
- Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
- Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
- Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
- Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
- Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
- Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.
What You Bring
- 6+ years in BI/Data Analytics, with at least 3 years leading teams
- Expert-level SQL and Power BI skills
- Strong data modelling and analytical abilities
- Excellent communication skills for both technical and business audiences
- Strategic thinking and a passion for problem-solving
- A proven track record of delivering BI solutions that make an impact
Bonus Points For
- R/Python for analytics
- Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
- Background in FinTech, Financial Services, or fast-paced industries
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
Process Improvement Training Assistant
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Requisition ID:
- Relocation Authorized: None
- Telework Type: Full-Time Office/Project
- Work Location: Yanacocha
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.
Yanacocha Water Treatment Plant (WTP):Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.
Job Summary:In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.
Major Responsibilities:- Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
- Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
- Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
- Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
- Researching activities related to process improvement, such as database functionality and web design.
- Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
- Participating in departmental staff meetings and status tasks as required.
- Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
- Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.
Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.
Required Knowledge and Skills:- Technical knowledge of computer-based training development software, Ms Office package.
- Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
- Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
- Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
- Good knowledge of computer illustrations and web design packages.
- General knowledge of writing and producing training, marketing, and communication tools.
- Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
- Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.
For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.
Diverse teams build the extraordinary:As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .
Specialist Process Control and Improvement
Posted today
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Job description:
DISCOVER A BRIGHTER FUTURE:
At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.
As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.
Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.
ABOUT HILLSIDE
Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.
WHAT SOUTH32 OFFER:
Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.
Eligible employees will receive an employer contribution towards the company-elected retirement fund.
South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.
ABOUT THE ROLE:
This role is a permanent full-time position.
As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.
Other key responsibilities include, but aren't limited to:
- Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
- Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
- Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
- Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
- Execute all duties in line with statutory legislation, and South32 standards and requirements;
- Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
- Contribute to building a cohesive working environment;
- Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
- Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.
ABOUT YOU:
You will have experience and demonstrate capability in the following:
- A minimum of 4 – 6 years' work experience;
- Production / Process Control Improvement experience within a heavy industry environment;
- Valid Code B (08) Driver's license is essential.
Qualifications for this role are:
• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.
South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate. We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.
Please apply online by entering the preferred position reference number on our website
This advertisement will close on 16 October 2025.
Profile description:
As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.
Business Process Analyst
Posted 5 days ago
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Duties
Process Modeling
- Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows.
Stakeholder Collaboration
-Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
-Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management
- Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualification
- Bachelors degree
- Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
- Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
- Certified proficiency in BPMN 2.0
- Demonstrated experience documenting complex processes for senior leadership
- Fluent English (C1+ level) – primary language for documentation
- Ability to simplify and visualize complex workflows effectively
- Detail-oriented approach to validating logical consistency in process documentation
- Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
- Experience with process automation tools (e.g., Camunda, Signavio or others)
- Basic prompt engineering skills for AI-enhanced validation
- Industry knowledge in IT, software, or data-driven sectors
- Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Business Process Analyst
Posted 20 days ago
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Job Description
Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow-up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement agenda enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness
Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience
Qualification:
Degree
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Business Process Analyst
Posted 23 days ago
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Job Description
Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness.
Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience
Qualification:
Degree
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Business Process Manager
Posted today
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Job Description
Hello Future Business Process Manager
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in as a Business Process Manager - (Life Insurance) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Duties and Responsibilities
- Manage all business process engineering projects and stakeholder buy in and acceptance.
- Provide input to strategic decisions that affect the functional area of responsibility.
- Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
- Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
- Ensure that business process outcomes are in harmony with the organization's strategic goals.
- Work collaboratively across all departments of the organization to help improve the management of business processes.
- Focus on the end-to-end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
- Oversee the development of process /solution training manuals.
- Oversee the training of business user on new solution/process being implemented.
Qualifications for the role:
- Qualification must be a BEng or BSc Eng in any engineering field.
- 5 + years as Business Process Engineer
- 2 + years in Management experience
- Insurance (Life or Short-term) will be an added advantage
- Black Belt and Lean Six Sigma certification would be advantageous.
- BPMN experience would be advantageous.
- Good technical exposure – working on IT related projects.
- The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
- Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
- Ability to deal with complex business processes as well and manage and execute across multiple projects.
- Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Solution driven.
- Thrive in a collaborative environment.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
17/09/25
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Business Process Engineer
Posted today
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Job Description
Accelerate Your Career
At Monocle, we believe work is more than a job. It is a chance to make a difference in the world of finance. An opportunity to fulfil your potential. To make friendships with ambitious, positive, likeminded people. To gain invaluable industry experience and learn critical skills that will make you a highly sought-after management consultant.
Monocle is a people-centric, independent consulting firm, specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently.
Monocle's Employee Value Proposition:
Monocle embraces an ongoing and active approach to amplifying the talents of our people, empowering them to unlock their full potential and feel fulfilled in their careers. Our vibrant culture thrives through our shared growth mindset, collaboration, support, and social connection, fostering a space where everyone can flourish. We are committed to continuous learning and provide ongoing technical training, industry certification support, and personal development opportunities through mentorship and executive engagement. Ultimately, we strive to create an environment that nurtures ambition, supports well-being, embraces diversity, upholds integrity, and inspires individuals to make a positive and lasting impact on the world around us.
Monocle offers:
- Unlimited
training
and
development -
Investment in our peoples development is at the heart of Monocles company ethos. That is why we prioritise the upskilling of every employee. - Unparalleled
growth
and
exposure
-
Monocle is uniquely positioned in the market to undertake projects across a wide spectrum of critical and exciting areas of the financial services industry. Our consultants deliver mission critical projects at the most prestigious banks and insurers in Johannesburg, Cape Town, London and Amsterdam. - Unique
and
vibrant
company
culture -
At Monocle, we believe friends work better together than colleagues. We love nothing more than partaking in a wide variety of activities through our company sponsored clubs. - Ultra-competitive compensation -
At Monocle, we want the best talent to join our team, so we understand that those individuals need to be recognised and rewarded for their true value.
Monocle is seeking experienced Process Engineers with strong financial services backgrounds to join our growing consulting practice. The successful candidates will be responsible for analysing, designing, optimising, and documenting end-to-end business processes across banks and financial institutions.
As a Process Engineer, you will support the delivery of large-scale transformation programmes, ensuring processes are efficient, well-controlled, compliant, and aligned with strategic objectives. You will work closely with business, operations, IT, and risk stakeholders to drive operational excellence and sustainable change.
Key responsibilities will include:
Process Analysis & Design
- Map and analyse current-state processes, workflows, and systems across business units.
- Identify inefficiencies, bottlenecks, and control gaps.
- Develop detailed process maps, SOPs, RACI charts, and related documentation.
Regulatory & Compliance Alignment
- Align processes with data governance, risk, and control frameworks (RCSA, risk/control matrices).
Engagement & Change Enablement
- Collaborate with stakeholders across business, operations, IT, and risk.
- Facilitate workshops, interviews, and requirements gathering sessions with SMEs.
- Define and track KPIs to measure process performance and effectiveness.
Technology & Tools
- Leverage leading process modelling and mining tools (Visio, Bizagi, Signavio, ARIS, Lucidchart, Celonis).
Qualifications and experience:
- Bachelors degree in Business, Finance, Engineering, or related field (postgraduate advantageous).
- 3+ years' experience in process engineering, business analysis, or operational improvement, within financial services.
- Strong understanding of banking or insurance processes, products, and regulatory environment.
- Proven track record of delivering end-to-end process improvement projects.
- Hands-on experience with process modelling tools (Visio, ARIS, Bizagi, Signavio, Lucidchart).
- Familiarity with automation and digital transformation initiatives (RPA, workflow tools).
- Exposure to data management, process governance, and risk frameworks is beneficial but not required.
Additionally,
the
following
would
be
advantageous:
- Lean Six Sigma Green Belt / Black Belt.
- BPM certifications (e.g., ABPMP CBPP, OCEB 2).
- Agile/Scrum certifications (PSM, SAFe, etc.).
- Financial risk/regulatory certifications (FRM, CFA, PRM).
The ideal Monocle Consultant also:
- Has an enquiring mind and is eager to learn and improve their professional skillset.
- Is able to work in a dynamic environment where one day never looks like another.
- Is enthusiastic in their approach to their work.
- Regards themselves as a high performer.
- Is an excellent communicator with exceptional verbal and written communication skills.
- Works well under pressure to meet client objectives.
- Is sociable and enjoys interacting with others, both at work and at social events.
- Works well independently and in a team.
- Shares Monocles values.
Recruitment Process:
During the interview process, you will meet with different Monocle representatives including both People and Culture representatives and company executives and demonstrate your cognitive abilities in various assessments. A critical aspect of the interview process will be determining whether Monocle will be a good fit for you and your career aspirations, so please come prepared with any questions you may have.
If you have a passion for finance and problem-solving, a relevant qualification, and think you have what it takes to join a team of your smartest and most driven peers, start your Monocle journey today
Business Process Engineer
Posted today
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Job Description
Meet Ozow
Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through cutting-edge payment solutions.
More about this fantastic position
The Business Process Engineer is a developer-focused role dedicated to automating and optimising internal operations at Ozow. Working at the intersection of technology, operations, and product, this role focuses on building robust automation solutions, integrating business systems, and applying emerging technologies — including LLMs and generative AI — to streamline workflows and eliminate manual inefficiencies across the organisation.
This is a hands-on engineering position, not a business analyst role. You will design and develop code-driven automation, integrate platforms and APIs, and build intelligent systems that reduce operational friction and enable the business to scale. The work you deliver will directly impact speed, cost efficiency, and the company's ability to execute at scale.
Your role and responsibilities
Automation Design & Development
- Design, build, and deploy automation solutions to replace manual workflows across teams (e.g., finance, operations, compliance, merchant onboarding).
- Develop automation services and micro-applications primarily in C# (with Python where relevant) following secure and scalable coding practices.
- Build workflow automation layers and integrate with internal systems through APIs, webhooks, and event-driven services.
- Use LLMs and generative AI to automate knowledge-intensive workflows, such as document processing, classification, routing, and conversational interfaces.
Systems Integration & Data Flow
- Integrate internal and third-party systems (CRM, billing, compliance, support tools, etc.) using APIs.
- Work closely with the Data Engineering team to build secure data pipelines and enrichment processes to support reporting, analytics, and downstream services.
Process Discovery & Optimisation
- Partner with operations, finance, and risk teams to identify automation opportunities with measurable ROI.
- Map and document existing workflows, identifying inefficiencies, manual interventions, and optimisation opportunities.
- Propose redesigned workflows that leverage automation, orchestration, and AI to reduce complexity and turnaround time.
- Rapidly prototype and test new automation approaches before full-scale implementation.
AI-Driven Automation
- Develop intelligent automation solutions leveraging LLMs and AI services (e.g., Azure OpenAI, AWS Bedrock, or similar).
- Implement prompt engineering, vector search, and retrieval-augmented generation (RAG) to automate tasks involving unstructured data.
- Build internal tools and services that use AI to classify, summarise, or respond to operational requests.
- Partner with product and data teams to expand AI use cases into customer-facing and internal tools.
Continuous Improvement & Operational Excellence
- Monitor automation pipelines for performance, reliability, and error handling; proactively optimise where needed.
- Establish observability and logging for all automations to ensure transparency and accountability.
- Continuously review business processes and propose automation opportunities that align with evolving business needs.
- Work closely with stakeholders to measure the impact of automation initiatives and continuously refine solutions.
You are an ideal candidate if you have
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
- 4+ years of experience as a software developer, automation engineer, or process automation specialist.
- Strong proficiency in C# (primary) and Python (secondary) for building automation services and integrations.
- Proven experience integrating SaaS platforms and internal business systems via RESTful APIs and event-driven architectures.
- Experience building automation solutions using cloud-native tools (e.g., AWS Lambda, Azure Functions, or similar).
- Exposure to LLM-based solutions (e.g., OpenAI, Bedrock, Azure OpenAI) and an understanding of prompt design, embeddings, and AI service integration.
- Experience with version control, CI/CD pipelines, and modern DevOps practices.
Your skills and competencies
- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
- You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
- We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
- You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here