1,301 Business Operations Manager jobs in South Africa
Business Operations Manager
Posted today
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Job Description
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you would be doing:
- Create & optimize the processes within the Operations Department
- Create & monitor performance metrics
- Improve the onboarding of the stakeholders to the platform
- Ensure that all of the stakeholders use the platform efficiently
- Constantly monitor efficiency within the department and develop ways to make them more effective
- Close cooperation with the CS department on the day-to-day escalations
- Oversee planning, operational systems and controls, and the organization of fiscal documentation
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
- Work with tax calculators, country guides, and country compliance
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
- Track day-to-day escalations that arise in the operations department
- Establish a safe, healthy, and inclusive work environment
- The principal point of contact for external stakeholders
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
- Analyze data and assist in predicting the company's requirements, preparing a yearly budget, and planning future spending
What you'll need:
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
- 2-5 years experience in HR or employment law
- Ability to build 0-1 process and programs
- 1-3 years of project management experience
- Multilingual is a plus
Business Operations Manager
Posted today
Job Viewed
Job Description
We're looking for a
Business Operations Manager
to help streamline day-to-day operations, improve internal systems, and support key client projects. This role combines organization, communication, and problem-solving to keep both internal and client-facing initiatives running smoothly.
Apply here:
Key Responsibilities:
- Conduct research and compile insights into clear, actionable summaries for business and client use.
- Transform notes, outlines, and meeting discussions into professional slide decks and documentation.
- Maintain and update performance dashboards and operational trackers using tools like Google Sheets, Notion, or Pipedrive.
- Develop and manage standard operating procedures (SOPs) to support consistent, efficient workflows.
- Coordinate scheduling, prepare meeting materials, and follow up on action items to ensure priorities stay on track.
- Support financial administration, including basic invoicing and record updates.
Ideal Candidate:
- Strong organizational and analytical skills with excellent attention to detail.
- Experience managing multiple projects and deadlines in a fast-paced environment.
- Proficient with productivity and project management tools (e.g., Google Workspace, Notion, Pipedrive, or similar).
- Exceptional communication and documentation skills.
- Self-starter who thrives in a remote or cross-functional team setting.
Institutional Business Operations Manager
Posted today
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Closing Date
2025/10/31
Reference Number
COR
Job Title
Institutional Business Operations Manager
Job Type Classification
Permanent
Location - Country
South Africa
Location - Province
Western Cape
Location - Town / City
Cape Town
Job Description
To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company's standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.
In addition to leadership responsibilities, the incumbent will be expected when necessary to actively contribute to hands-on task delivery as a flexible team member, particularly during periods of high demand or capacity constraints, to ensure deadlines are met and service excellence is maintained.
Duties and Responsibilities
Team Leadership & People Management:
Manage a team including Client Associates, Communications Specialist, Presentation Co-ordinators, Event Co-ordinator, Data Analyst.
Set clear objectives, provide coaching and feedback, conduct performance reviews, and drive a culture of high standards and collaboration.
Monitor team workload and reassign resources as needed to meet business priorities.
Collaborate proactively with other senior team members to ensure a seamless workflow within the wider team and foster effective collaboration with other departments where needed to ensure alignment and efficient cross-functional delivery. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow- up to ensure resolution.
Client Associate Oversight:
Oversee day-to-day execution of all client deliverables including reports, meeting packs, onboarding documentation and FICA/AML requirements, DDQ's, tenders, ad hoc requests and completion of databases.
Ensure accuracy, consistency, and timely delivery across all outputs.
Develop service-level expectations and task tracking for better visibility and accountability.
Communications & Content Delivery:
Work closely with the Communications Specialist to maintain and improve client content quality.
Ensure consistent brand tone and language across platforms.
Deliver accurate, timely communication to internal and external stakeholders. This includes ensuring a communications pipeline is maintained and monitored, with clear timelines for all re-occurring and ad hoc communications.
Presentation & Visual Material Coordination:
Supervise Presentation Co-ordinators to maintain visual standards across all decks and presentation material.
Support preparation of pitch decks, reviews, and bespoke client content.
Obtain regular feedback from stakeholders with a view to continuously improving the quality of presentations and refinements of process where needed.
Event Management Oversight:
Support and guide the Event Co-ordinator in planning, project managing and executing all client events.
Ensure events align with client strategy and brand positioning.
Review post-event insights and feedback to improve future planning.
Data, Reporting & Management Information:
Oversee the Data Analyst to produce and maintain management dashboards and client analytics.
Develop regular reporting that informs client trends, team performance, and project progress.
Use data insights to inform improvements in service delivery, efficiency, and risk management.
Ensure that team members, where applicable, are inputting data timeously to enable accurate, timely and integrated management information
Project & Process Management:
Own the pipeline of strategic and operational projects within the CIB team.
Drive execution of key initiatives such as onboarding redesign, report automation, FFS, system.
Track progress, manage stakeholders, and mitigate risks to delivery timelines. Ensure all cross-functional teams are engaged early in projects, identify impacts on their areas, and provide the necessary inputs and deliverables to enable successful implementation.
AI integration and adoption.
Additional Responsibilities:
Act as the escalation point for service delivery issues across the client team.
Identify and implement opportunities to improve workflows and leverage technology.
Collaborate cross-functionally with Investments, Compliance, IT, Finance, Implementation, Operations and Marketing. Ensure appropriate cross-functional SLAs are in place, monitored and complied with.
Promote a culture of learning and knowledge sharing within the team and cross-functionally
Assist with task delivery, particularly within the CA Team, when necessary
Ideal Experience
10+ years' experience in a client service or operations leadership role within investment management or financial services.
Proven experience managing teams across multiple workstreams.
Strong familiarity with client-facing deliverables, reporting tools, CRM systems and events.
Ideal Qualifications
- A Bachelor's degree in Business and/or Finance
Most Important Attribute
Good people manager.
Strong project and workflow management capability.
Excellent communication, delegation, and interpersonal skills with the ability to engage stakeholders at all levels, from junior team members to senior leadership.
Systems Knowledge
MS Office – Outlook, Excel, and Word
Knowledge of the Salesforce system would be an
Financial Services Business Operations Manager
Posted today
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Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.
Job Description
The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.
Key Responsibilities
Dealer & Partner Management
Manage end-to-end dealer and partner onboarding processes
Maintain accurate dealer database records and ensure data completeness
Monitor onboarding efficiency and adherence to SLA requirements
Financial Operations
Process timely and accurate payments to dealers and partners
Ensure payment processing meets agreed service level agreements
Resolve payment disputes and maintain high payment accuracy standards
Reporting & Analytics
Deliver comprehensive monthly sales reports and insights to stakeholders
Collaborate with MI department to enhance reporting capabilities and analytical insights
Ensure accurate and timely report delivery to support business decision-making
Process Optimization & Sales Enablement
Identify opportunities to streamline sales operations and improve efficiency
Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives
Team Support
Provide comprehensive operational support to the sales team
Resolve operational issues promptly to maintain sales team satisfaction
Act as a liaison between sales and other departments
Success Metrics
Onboarding efficiency and SLA compliance
Payment accuracy and processing timeliness
Report delivery accuracy and schedule adherence
Process improvement implementation
Team satisfaction scores
Issue resolution turnaround times
Note: This role may evolve to meet changing business needs and strategic priorities.
Ideal Candidate
Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.
Skills Summary
Technical & Systems
- Advanced Excel/spreadsheet proficiency and database management
- CRM and ERP systems experience with payment processing capabilities
- Business intelligence tools (Power BI) and data analysis skills
Analytical & Reporting
- Data interpretation, trend identification, and actionable insights generation
- Comprehensive report writing and data visualization abilities
- KPI tracking and statistical analysis of sales metrics
Communication & Collaboration
- Cross-functional teamwork with sales, finance, and MI departments
- Stakeholder management and professional written communication
- Presentation skills and customer service orientation
Organisational & Administrative
- Project management and time management to meet SLA requirements
- Exceptional attention to detail and process documentation skills
- Problem-solving and dispute resolution capabilities
Business & Soft Skills
- Sales operations knowledge with understanding of dealer/partner relationships
- Financial acumen in payment processing and compliance
- Adaptability, initiative, reliability, and critical thinking abilities
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Project Manager
Posted 4 days ago
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Job Description
Oversee the full lifecycle of HVAC projects, with a primary focus on VRV, VRF, and DX systems.
Plan, schedule, and track project timelines, milestones, and deliverables
Coordinate site activities, resources, materials, and subcontractors to ensure smooth execution
Prepare, manage, and monitor project budgets, including costing reports and forecasts
Support the management of claims, pricing variations, and identification of commercial risks
Work closely with the Head of Projects to ensure profitability targets are achieved
Accurately interpret HVAC drawings, specifications, and technical designs
Conduct regular site inspections to verify compliance with technical and quality standards
Liaise with clients and consultants for inspections, approvals, and project commissioning
Provide consistent updates on project progress, costs, and risk factors
Maintain thorough project documentation, including site instructions and QA checklists
Lead project meetings and ensure all close-out documentation is completed and submitted
Skills and Experience
Minimum 5+ years experience in HVAC project delivery
Strong understanding of mechanical drawings, installation methods, and commissioning
Familiarity with SANS regulations, OEM standards, and HVAC installation practices
Experience working with leading HVAC brands
Computer literate in Excel, MS Project, or other project tracking tools
Qualifications
Trade qualification or Diploma in Mechanical Engineering or Project Management.
Only South African residents will be considered
Contact RIAAN MOSTERT on
Project Manager
Posted 16 days ago
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Job Description
Manage end-to-end delivery of HVAC projects, focusing mainly on VRV, VRF and DX
Plan, schedule, and monitor the timelines and deliverables of the project
Coordination of resources, materials, subcontractors, and site activities
Prepare and track project budgets and costing reports
Assisting with managing claims, pricing variations, and identifying any commercial risks
Ensuring project profitability is maintained by liaising with Head of Projects
Interpret HVAC designs, drawings, and specifications accurately
Conduct site inspections to ensure all installations meet technical and quality standards
Liaise with consultants and clients for approvals, inspections, and commissioning
Provide regular updates on costs, progress, and risk
Maintain all project documentation, including site instructions and quality assurance checklists
Lead project meetings and ensure closeout documentation is completed properly
Qualifications and Experience
Minimum 5+ years experience in HVAC project delivery.
Strong understanding of mechanical drawings, installation methods, and commissioning.
Familiarity with SANS regulations, OEM standards, and HVAC installation practices.
Trade qualification or Diploma in Mechanical Engineering or Project Management.
Experience working with leading HVAC brands.
Computer literate in Excel, MS Project, or other project tracking tools.
Key Skills and Competencies
Strong leadership and team management skills, commercial awareness, negotiation skills, high attention to detail, strong technical acumen, ability to work under pressure, and ability to manage multiple fast-moving projects.
Only South African residents will be considered
Contact RIAAN MOSTERT on
Project Manager
Posted 20 days ago
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Job Description
Oversee full-cycle HVAC project delivery
Develop and manage detailed project schedules, timelines, and deliverables
Coordinate internal teams, subcontractors, materials, and on-site activities
Prepare, manage, and monitor project budgets and cost performance
Support pricing of variations, manage claims, and identify commercial risks
Collaborate with the Head of Projects to ensure financial targets and profitability are achieved
Accurately interpret HVAC technical drawings, specifications, and designs
Conduct on-site inspections to ensure installation quality and compliance
Communicate with consultants and clients for approvals, inspections, and commissioning
Provide timely updates on project progress, financials, and risk assessments
Maintain all project documentation, including site instructions and QA checklists
Lead project meetings and ensure all closeout documentation is completed and submitted
Skills & Experience:
Minimum of 5 years' proven experience managing HVAC project delivery
Strong knowledge of mechanical drawings, installation techniques, and system commissioning
Excellent organisational, coordination, and communication abilities
Well-versed in SANS regulations, OEM standards, and best practices for HVAC installations
Relevant trade qualification or a diploma in Mechanical Engineering or Project Management
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact CHANE DIPPENAAR on
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Project Manager
Posted 7 days ago
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Job Description
Analyze scope of work and ensure compliance with contractual, quality, and safety standards
Record and communicate client specifications throughout the project lifecycle
Monitor progress to ensure timely and cost-effective delivery
Coordinate with internal teams and subcontractors to achieve project milestones
Perform project scheduling, cost control, and reporting using ERP systems
Oversee estimation, tender preparation, and invoicing processes
Maintain strong client relationships and pursue new business opportunities
Skills & Experience:
Minimum 5 years supervisory or project management experience in a technical environment
Strong organisational, coordination, and negotiation skills
Proficiency in project scheduling, budgeting, and cost control
Excellent verbal and written communication skills
Ability to work independently and make decisions under pressure
Customer service-oriented with proven client management experience
Willingness to travel locally and internationally at short notice
Qualification:
Bachelor of Engineering (BEng) in Mechanical Engineering or equivalent
Degree in Project Management or a related field
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact MATTHEW LOUW on
Project Manager
Posted 23 days ago
Job Viewed
Job Description
Oversee full-cycle HVAC project delivery
Develop and manage detailed project schedules, timelines, and deliverablesCoordinate internal teams, subcontractors, materials, and on-site activities
Prepare, manage, and monitor project budgets and cost performance
Support pricing of variations, manage claims, and identify commercial risks
Collaborate with the Head of Projects to ensure financial targets and profitability are achieved
Accurately interpret HVAC technical drawings, specifications, and designs
Conduct on-site inspections to ensure installation quality and compliance
Communicate with consultants and clients for approvals, inspections, and commissioning
Provide timely updates on project progress, financials, and risk assessments
Maintain all project documentation, including site instructions and QA checklists
Lead project meetings and ensure all closeout documentation is completed and submitted
Skills & Experience:
Minimum of 5 years' proven experience managing HVAC project delivery
Strong knowledge of mechanical drawings, installation techniques, and system commissioning
Excellent organisational, coordination, and communication abilities
Well-versed in SANS regulations, OEM standards, and best practices for HVAC installations
Relevant trade qualification or a diploma in Mechanical Engineering or Project Management
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact CHANE DIPPENAAR on
Project Manager
Posted today
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Job Description
Key Role
As a Senior Project Manager with us, you will lead a diverse group of engineers from project initiation through completion with minimal oversight. This includes regular communications and coordination with clients, managing expectations, writing, and managing proposals, creating change orders, composing budgets, invoicing and project closeout.
Responsibilities
Key Responsibilities
- Lead multi-disciplinary teams of Engineers, Designers and other staff through completion of multiple simultaneous projects ranging from small to large with a wide range of complexities and requirements
- Independently prepare project work plans, proposals, and schedules, and obtain management/client approval
- Lead and initiate regular communications with clients regarding project status and project quality, and proactively resolve issues
- Manage relationships with project stakeholders, including internal and external clients and vendors, regulatory authorities and technical agencies, and the public. This involves keeping the stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables, and meet the project schedule
- Address and manage change management matters promptly and professionally with clients and internal departments
- Maintain awareness and management of project budget maintenance, key performance indicators and forecasting
- Lead and manage business development initiatives including Requests for Qualifications and Requests for Proposals
- Compile a comprehensive and realistic scope of work, and prepare a complete and accurate fee estimate, in a format suitable for obtaining the required management approvals
- As Team Leader, provide mentoring, assistance, encouragement and motivation to team members and junior Project Managers
- Provide strong administrative and technical leadership for the project and maintain all project records and monitor correspondence
- Schedule and facilitate all project meetings required to successfully coordinate work activity
- Administer subconsultant agreements as assigned. Have thorough knowledge of the company's contracts and understanding of all parties involved.
- Implement and manage the Quality Control Plan for each project
- Proactively track and report workload management throughout the project
- Manage client and subconsultant invoicing
Health and Safety
- Role model standards for SHEQ performance and behaviour consistent with the company's health, safety, environmental and quality vision and policies by influencing those around you
- Contributing to the identification of SHEQ risks and driving processes to achieve Zero Harm
- Embracing, displaying and promoting the company values and ensuring a safe working environment is maintained at all times
Qualifications
Qualifications and Experience Required:
Minimum Requirements
- BEng or BSc Engineering Degree in Civil Engineering
- 5+ years of experience in Project and/or Program Management and experience on large, engineering and/or construction projects
- Experience leading multi-disciplinary teams of project professionals; concurrently managing issues, scope and quality while bringing projects to successful completion within the cost and time requirements
- Exceptional written and oral communication skills, including experience making presentations to senior management
- Exceptional interpersonal skills
- Ability to work well with people from many different disciplines with varying degrees of technical experience
- Clear, concise, and tactful communication with senior management, clients, peers and staff
- Strategic, conceptual analytical thinking and decision-making skills
- Adaptability and flexibility including the ability to manage deadline pressure, ambiguity and change
- Experience negotiating contract terms
- Proficiency with computer office productivity (i.e., MS Office) and project management software tools
- Detail oriented with ability to manage multiple priorities and meet deadlines
- Familiarity reading drawings and specifications
Preferred Qualifications
- Project or Program Management Professional certification (i.e., PMP)
- Professional Registration (PrEng)
- Experience in an engineering consulting environment
- Post-graduate qualification in project and/or construction management will be advantageous
- Experience in project planning, cost management and schedule management, and methods of analyzing and reporting project performance on financial and other KPIs
- Experience working in or for the mining sector and/or on major projects
Key Competencies And Generic Skills
Attributes
The ideal candidate has experience managing multiple projects simultaneously in an engineering consulting environment. Candidate thrives in an extremely fast-paced and ever-changing environment requiring flexibility, pivoting, and an open-minded approach and has experience working in a client-facing role requiring extensive communication and knowledge of costing, budgets, and scheduling and/or resourcing.