726 Business Management jobs in Cape Town

Overview

My client based in Cape Town is currently looking for a Business Analyst to join their team on a contract basis.

• Engage with stakeholders to understand business needs, regulations, and market trends
• Elicit, analyze, and document business requirements for investment-linked and/or life products
• Collaborate with product, legal, compliance, and IT teams to define product specifications
• Develop detailed business specifications and process flows to support project initiatives
• Identify opportunities for automation and process improvements across business areas (e.g., reporting, servicing, finance)
• Work with IT teams to define system requirements and test solutions
• Support User Acceptance Testing (UAT) and ensure smooth product implementation
• Assist with training and review training materials
• Act as the link between business, IT, compliance, and product teams
• Prepare and present proposals and recommendations to senior management
• Provide training and knowledge transfer to internal teams

• Bachelor's degree in Business, Finance, Economics, or a related field
• Certified Business Analysis Professional (CBAP) or equivalent certification (advantageous)

• Strong problem-solving and analytical thinking skills
• Excellent stakeholder management and communication
• Ability to work independently and drive initiatives in a fast-paced environment
• High attention to detail and accuracy
• Strong presentation, documentation, and interpersonal skills
• Minimum 7 years' experience as a Business Analyst in Linked Investment Products and/or Life Products.
• Strong knowledge of investment platforms, unit-linked products, and policy administration systems.
• Experience with international investment products (advantageous).
• Familiarity with regulatory frameworks in investment and life insurance.
• Exposure to platform migration projects (advantageous).
• Skilled in business process modelling, data analysis, and reporting.
• Experience working with Agile methodologies, Jira, and Confluence.

• agile methodologies
• investment platforms
• Process Modelling
• Business analysis
• Data analysis and reporting
• Jira and Confluence
• Analyse Business Processes

We are assisting our client in seeking an experienced IT Business Analyst to join their Technology and Innovation Team, focusing on the Finance business stakeholders. This role involves analysing business needs, gathering requirements, and identifying technology-driven solutions that enhance financial and operational processes.

What you'll do :

• Work closely with business stakeholders within Finance to understand and document business processes, objectives, and requirements.
• Analyse business challenges and identify opportunities for technology improvements.
• Translate business requirements into functional specifications for IT development teams.
• Facilitate workshops, stakeholder interviews, and requirement-gathering sessions.
• Collaborate with IT teams to design and validate solutions, ensuring they meet business needs.
• Assist in the preparation of business cases and cost-benefit analyses to support decision-making.
• Develop user stories, process flows, and other documentation to support project execution.
• Support testing activities, including user acceptance testing (UAT), to validate solutions.
• Provide training and support to end users on new systems and processes.
• Ensure compliance with IT governance, financial regulations, and best practices.
• Manage relationships with vendors and third-party technology providers to ensure seamless integration with existing systems.
• Engage with internal and external stakeholders to gather insights and align IT solutions with financial and regulatory requirements.
• 5+ years of experience in a business analysis role within finance or related domains.
• Experience with enterprise financial systems.
• Experience in private equity, asset management, or financial services.
• Familiarity with tools such as Jira, Confluence, Visio, or equivalent
• Bachelorâ€s degree or diploma in Business, IT, Computer Science, Finance, or a related field.
• Certifications such as CBAP, CCBA, or PMI-PBA are advantageous.

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

The purpose of the job is to specify and maintain the detailed business requirements to support changes to the service offering and to analyse the performance of current business process models against business operational requirements and specify changes to close the gap.

• Identify & define business requirements for new business models or changes to existing models (including application requirements and any graphical user information (GUI) requirements) - produce the Business Requirements Definition (BRD) & Business Requirements Specification (BRS), prepare business use case diagrams & test cases.
• Producing epic hypothesis statements, features and user stories in an agile working environment.
• Analyse & design new business processes & organisational structures to support business requirements.
• Create business process models, analyse models & identify variances from operational & performance requirement.
• Define & design changes to existing processes as required & ensure integration of changes into process environment and translate into features and stories.
• Work with the project manager, architects, & other team members to define non-functional requirements (including metrics & performance goals) for the application.
• Participate in transitioning the requirements & use cases to systems analysts & designers, and ensure a clear & complete understanding of the requirements.
• Participate in quality management reviews throughout the BCL & SDLC to ensure requirements are fulfilled.
• Review test approach & test cases to ensure coverage of relevant business scenarios, use cases & functionality defined.
• Participate in testing to ensure that business requirements have been met.
• As subject matter expert assist with investigations, business impact & benefits analysis, & updates of the business case.
• Assist with benefit realisation review.

Qualifications:

• Matric with Maths (Not Maths Literacy)
• Accredited business/systems analysis diploma
• Relevant degree will be advantageous e.g. BCom Information and Technology
• Relevant Agile methodology certification will be advantageous

Knowledge & Experience:

• > 4 years Knowledge /experience within the Life Assurance industry (or broader Financial Services industry).
• Business / System Analyses related (BA) experience an advantage (demonstrated proficiency).
• Knowledge of business & understanding of IT & ability to converse in both domains.
• Understanding of /experience with analyses methodologies, process disciplines, BCL & SDLC methodologies (Waterfall & Agile).
• Ability to articulate complex or technical concepts & issues in business terms.
• Changes to existing (even substantial) process changes & business initiatives.
• Alliance/contract management regarding external service providers/stakeholders an advantage.
• Application of Project Management principles - co-ordination, consultation, facilitation and delivery of operational / strategic initiatives an advantage.
• Computer literacy (MS Word and Excel and MS Visio).
• Client journey mapping will be advantageous.
• Sound knowledge of writing effective stories and the application of the appropriate agile techniques.
• Experience with end-to-end client journey process / system automation will be advantageous. E.g. Robotic Process Automation (RPA).

Role specific competencies:

• Conceptual and Detail thinker
• Strong analytical & numerical ability
• Good Communication Skills

Sanlam Core competencies:

• Care
• Integrity

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Plans and aligns - Contributing independently

Optimises work processes - Contributing independently

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 31 July 2023

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

Western Cape, Cape Town

Hourly Basic Salary (Market related)

The Business Analyst will serve as a critical link between business stakeholders and technical teams, eliciting, analysing, and documenting business requirements to support project delivery and operational improvements. The role requires strong collaboration with product owners, developers, and users to ensure solutions meet business needs.

Key Responsibilities

• Facilitate requirements gathering sessions with stakeholders through interviews, workshops, and document analysis
• Analyse and document business processes, needs, and translate them into clear, actionable requirements
• Develop user stories, acceptance criteria, and functional specifications aligned with business goals
• Collaborate with cross-functional teams during project lifecycles, supporting design, development, and testing phases
• Assist in validating solutions through functional testing and user acceptance testing
• Communicate effectively with both technical and non-technical stakeholders to ensure shared understanding
  
  

• Proven experience in business analysis or related role
• Strong analytical, communication, and problem-solving skills
• Familiarity with Agile methodologies is an advantage
• Ability to work independently and collaboratively within teams
• Relevant qualification or equivalent experience in IT, business, or related fields
  
  

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment.
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimisation.
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline.
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability

• Holds self and others accountable to meet commitments.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization’s goals.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders.

Drives Engagement

• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions.

SKILLS

Perform Gap Analysis

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.

Analysis skills

Requirements Elicitation and Facilitation

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.

Verbal Communication

• Uses clear and effective verbal communications skills without supervision.

Business Process Modeling (BPM)

• Works at an advanced level to represent processes of an enterprise.

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs.

Managing Change

• Works without supervision and provides technical guidance when required.

Project Management

• Works without supervision while providing technical guidance when required on managing projects.

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

EDUCATION

General Education

• Degree in Business Analysis/ Commerce/Project Management/IT /Engineering

EXPERIENCE

General Experience

• Minimum 5 years experience in Projects, Business Analysis, Process mapping.
• Experience within a mobile network, payments or technical environment preferred.

Job Summary

We are looking for a strategic and experienced Business Analyst Manager to lead our business analysis function. This role is responsible for managing a team of business analysts and ensuring the delivery of high-quality business insights, project requirements, and change initiatives. The successful candidate will play a key role in aligning business strategy with operational execution and digital transformation efforts.

• Lead and manage a team of business analysts, providing mentorship, direction, and performance management.
• Oversee the delivery of business analysis activities across multiple concurrent projects and initiatives.
• Partner with senior business leaders and project sponsors to understand strategic objectives and business needs.
• Ensure high standards in the documentation of business requirements, functional specifications, and process flows.
• Champion business analysis best practices, methodologies (e.g., Agile, Waterfall), and tool usage across the function.
• Drive the prioritization and alignment of business initiatives with strategic business goals.
• Facilitate cross-functional workshops, stakeholder engagements, and decision-making processes.
• Support enterprise-wide programs such as ERP implementations, omnichannel strategy, or data transformation.
• Continuously evaluate and enhance the business analysis capability within the organization.

• Matric and a Bachelors degree in business, Information Systems, Finance, or a related field (preferred).
• 7+ years of business analysis experience, with at least 2-3 years in a leadership or management capacity.
• Retail industry experience is essential preferably in sectors such as FMCG, pharmacy, e-commerce, or supply chain.
• Proven success managing large-scale projects involving digital transformation, ERP, CRM, or omnichannel retail systems.
• Advanced proficiency in business analysis tools (e.g., Jira, Confluence, Visio), data visualization (Power BI, Tableau), and SQL.
• Strong knowledge of business analysis frameworks (BABOK, Agile, Scrum, SAFe).
• Demonstrated experience in facilitating workshops, business case development, and stakeholder alignment.

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We are assisting our client in seeking an experienced IT Business Analyst to join their Technology and Innovation Team, focusing on the Finance business stakeholders. This role involves analysing business needs, gathering requirements, and identifying technology-driven solutions that enhance financial and operational processes.

• Work closely with business stakeholders within Finance to understand and document business processes, objectives, and requirements.
• Analyse business challenges and identify opportunities for technology improvements.
• Translate business requirements into functional specifications for IT development teams.
• Facilitate workshops, stakeholder interviews, and requirement-gathering sessions.
• Collaborate with IT teams to design and validate solutions, ensuring they meet business needs.
• Assist in the preparation of business cases and cost-benefit analyses to support decision-making.
• Develop user stories, process flows, and other documentation to support project execution.
• Support testing activities, including user acceptance testing (UAT), to validate solutions.
• Provide training and support to end users on new systems and processes.
• Ensure compliance with IT governance, financial regulations, and best practices.
• Manage relationships with vendors and third-party technology providers to ensure seamless integration with existing systems.
• Engage with internal and external stakeholders to gather insights and align IT solutions with financial and regulatory requirements.

• 5+ years of experience in a business analysis role within finance or related domains.
• Experience with enterprise financial systems.
• Experience in private equity, asset management, or financial services.
• Familiarity with tools such as Jira, Confluence, Visio, or equivalent.
• Bachelor’s degree or diploma in Business, IT, Computer Science, Finance, or a related field.
• Certifications such as CBAP, CCBA, or PMI-PBA are advantageous.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: Advertising Services

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Get notified about new Business Analyst jobs in Cape Town, Western Cape, South Africa .

This job posting is active as of the latest update.

Our client is on the lookout for a Business Analyst with experience in the Manufacturing/Distribution sectors, to join their dynamic team in Cape Town. The successful candidate will be instrumental in ensuring the smooth operation and optimization of their shop floor control system and various local/global applications within their manufacturing and distribution facility.

• Master application source code using Visual Studio 2012 #C and implement necessary changes.
• Develop and modify reports with Crystal Reports 2008.
• Proficiency in SQL 2008/2012 for database management.
• Enhance manufacturing processes and provide training for end-users.
• Collaborate with HR, Finance, and Manufacturing departments for system alignment.
• Manage operational tasks such as printing and scanning activities.

• Master application source code using Visual Studio 2012 #C and implement necessary changes.
• Develop and modify reports with Crystal Reports 2008.
• Proficiency in SQL 2008/2012 for database management.
• Enhance manufacturing processes and provide training for end-users.
• Collaborate with HR, Finance, and Manufacturing departments for system alignment.
• Manage operational tasks such as printing and scanning activities.

• Partner with vendors to support specialist applications.
• Ensure effective user training and compliance with SOPs.
• Manage various systems including Tonello washing machines, CCTV/security systems, payroll systems, etc.

• Support global applications such as SAP, CARTs, PLM, etc.
• Collaborate with global teams for local customization and testing.
• Review and approve local user access rights.

• Coordinate with Wipro DSE for IT support services.
• Manage external IT purchases and installations.
• Collaborate with SAMEA IT Manager on non-Wipro initiatives.

• Experience in the Manufacturing or Distribution sector is a must.
• A good understanding of C# and Visual Studio 2012 for software development.
• Strong business analysis and report writing skills.
• Experience with Crystal Reports 2008 and SQL 2008/2012.
• Comprehensive understanding of clothing manufacturing and distribution processes.
• Familiarity with SAP, payroll, time and attendance systems.
• Basic knowledge of IT hardware and networking principles.
• 6+ years of relevant experience.
• Excellent organizational, communication, and problem-solving skills.

• Degree or Diploma in Information Technology or related field

• Permanent position based in Epping.
• 40-hour workweek with occasional overtime.
• Reports to Plant Management Team.

Apply now to be a part of their innovative team!
Only shortlisted candidates will be contacted.