661 Business Management jobs in Cape Town

Our client is on the lookout for a Business Analyst with experience in the Manufacturing/Distribution sectors, to join their dynamic team in Cape Town. The successful candidate will be instrumental in ensuring the smooth operation and optimization of their shop floor control system and various local/global applications within their manufacturing and distribution facility.

• Master application source code using Visual Studio 2012 #C and implement necessary changes.
• Develop and modify reports with Crystal Reports 2008.
• Proficiency in SQL 2008/2012 for database management.
• Enhance manufacturing processes and provide training for end-users.
• Collaborate with HR, Finance, and Manufacturing departments for system alignment.
• Manage operational tasks such as printing and scanning activities.

• Master application source code using Visual Studio 2012 #C and implement necessary changes.
• Develop and modify reports with Crystal Reports 2008.
• Proficiency in SQL 2008/2012 for database management.
• Enhance manufacturing processes and provide training for end-users.
• Collaborate with HR, Finance, and Manufacturing departments for system alignment.
• Manage operational tasks such as printing and scanning activities.

• Partner with vendors to support specialist applications.
• Ensure effective user training and compliance with SOPs.
• Manage various systems including Tonello washing machines, CCTV/security systems, payroll systems, etc.

• Support global applications such as SAP, CARTs, PLM, etc.
• Collaborate with global teams for local customization and testing.
• Review and approve local user access rights.

• Coordinate with Wipro DSE for IT support services.
• Manage external IT purchases and installations.
• Collaborate with SAMEA IT Manager on non-Wipro initiatives.

• Experience in the Manufacturing or Distribution sector is a must.
• A good understanding of C# and Visual Studio 2012 for software development.
• Strong business analysis and report writing skills.
• Experience with Crystal Reports 2008 and SQL 2008/2012.
• Comprehensive understanding of clothing manufacturing and distribution processes.
• Familiarity with SAP, payroll, time and attendance systems.
• Basic knowledge of IT hardware and networking principles.
• 6+ years of relevant experience.
• Excellent organizational, communication, and problem-solving skills.

• Degree or Diploma in Information Technology or related field

• Permanent position based in Epping.
• 40-hour workweek with occasional overtime.
• Reports to Plant Management Team.

Apply now to be a part of their innovative team!
Only shortlisted candidates will be contacted.

We are looking to recruit a Business Analyst to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Technical Team Lead.

Job Objectives:

• Act as a liaison between the technical and business teams.
• Responsible for assessing the quality of change requests that are logged by business champions.
• Assists the business to identify processes, problems, opportunities and/or needs and work with IT to define solution characteristics.
• Investigate business problems and issues across applications and functionality to determine the most effective resolution and document in the form of a business case.
• Adhere to relevant governance processes such as the Project Management LifeCycle, the Systems Development LifeCycle, Architecture Compliance process, etc.
• Document all business analysis work according to architectural standards, including all components of the business case and associated solution diagrams, such as context diagrams and process models.
• Work with other business analysts to raise competency levels within the organization through the sharing of ideas and learning, and by participating in peer reviews.
• Perform the role of a ‘process architect’ on projects, in consultation with the business and IT, understand the ‘bigger picture’, and strategic priorities which include the business operating plans and IT operating plans.
• Assists project managers with scoping and business processes.
• Identify and communicate impacts, risks and issues timeously.
• Responsible for test scripts, business scenarios and testing.

Qualifications and Experience:

• Relevant B. Degree Finance (essential).
• 2 to 4 Years Business Analysis experience.
• Finance and HR experience advantageous.

Skills, Abilities and Job Related Knowledge:

• Skilled in the use of business analysis tools and techniques, including the preparation of business cases, facilitation and interviewing, context diagramming, business process analysis, event-driven process modelling, data modelling, location analysis and organization analysis.
• Strong analytical skills.
• Ability to interact with customers on any level.
• Ability to sort through the chaos and ambiguity of what is told and extract a concise description of the business issue and proposed solution.
• Strong verbal and written communication skills.
• Ability to work independently or with a team.
• Ability to research problems and recommend creative solutions.
• Has a sense of responsibility to our customers, our users, our colleagues.
• Ability to work to deadlines and standards.
• Dynamic and use common sense.
• Investigative mind and research new technology or best practice.
• Analysing.
• Learning and Researching.
• Creating and Innovating.
• Persuading and Influencing.
• Delivering Results and Meeting Customer Expectations.

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment.
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimisation.
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline.
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability

• Holds self and others accountable to meet commitments.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization’s goals.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders.

Drives Engagement

• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions.

SKILLS

Perform Gap Analysis

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.

Analysis skills

Requirements Elicitation and Facilitation

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.

Verbal Communication

• Uses clear and effective verbal communications skills without supervision.

Business Process Modeling (BPM)

• Works at an advanced level to represent processes of an enterprise.

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs.

Managing Change

• Works without supervision and provides technical guidance when required.

Project Management

• Works without supervision while providing technical guidance when required on managing projects.

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

EDUCATION

General Education

• Degree in Business Analysis/ Commerce/Project Management/IT /Engineering

EXPERIENCE

General Experience

• Minimum 5 years experience in Projects, Business Analysis, Process mapping.
• Experience within a mobile network, payments or technical environment preferred.

Allan Gray is an investment management firm focussed on building long-term wealth for our clients. We always put our client’ interests first.We design our products and fees so that they tie our success to that of our clients.We aim to build our clients’ trust and confidence in us through offering excellent client service. Every service interaction needs to reinforce the trust that our clients have in us.
Allan Gray has multiple channels for servicing clients (both investors and independent financial advisers) and executing their transactions. The Allan Gray Retail Client Services team is the primary touch point for clients interacting with the company and is thus at the forefront of the way in which a client, and prospective client, experiences Allan Gray. The Client Experience team owns the client experience strategy and defines and executes the solutions to deliver on this strategy.

The Client Experience (CX) team is made up of several Business Analysts, Specialists and Product Owners. The main purpose of the business analyst (BA)role is to provide in-depth analysis and project support within the Allan Gray Client Experience team.

The candidate applying for this role should have a strong interest in data analytics and using data to solve client service-related business problems. This is a high performance, fast paced environment which prioritises data-driven decision making and measurement and tracking of business value.

Strategic fit with Allan Gray’s CX strategy:

• Provide business intelligence to enable, support and enhance the broader client experience and retail business strategy
• Be the data competence centre for CX related data and insights for the Retail business, with a deep understanding of client interaction data across all our Retail servicing channels
• Focus on our business-critical questions and provide insightful analysis and reporting that improves decision making and identifies opportunities for incremental or transformational improvements in CX outcomes

Some of the long-term objectives of the stream include:

• In-depth client behavioural analysis - this involves in-depth and holistic understanding of client behaviour. Achieved by combining interaction data points collected from all channel touchpoints and overlaying this data with salient features of the client’s profile.
• Data governance – this involves processes and projects to improve data accuracy, usability, storage and documentation to support analytics and regulatory compliance.
• Develop the predictive arm of our analytics capability - develop our ability to use historical data combined with other analytical tools such as statistical modelling to predict future outcomes and their probability.
• Increase efficiencies - deep understanding of the factors that drive inefficiencies in client interactions. Specific efforts to shift interactions to the correct channels to achieve scalability and find innovative methods to increase efficiencies where interactions canno be self-serviced.

• Blend offline and online analytics - advance the efforts on developing online analytics to get us to a position where offline and online client behaviour can be blended to provide richer data on client behaviour.
• Enable the business to be more self-sufficient with basic data analytics by providing tools and training
• Perform the basics better - continuously learn, improve, and enhance the BAU areas.

There are progression opportunities within the business analyst stream, with senior analysts leading high-impact cross-functional projects within the broader Allan Gray business. Opportunities may also arise for cross-stream movements within CX, widening exposure to other areas of focus where CX has an impact.

• Relevant qualification/degree in an analytical or quantitative field such as computer science, engineering, business science, statistics, data science, commerce, or similar
• 1.5 or more years’ experience in a relevant field

• Highly competent in Microsoft Office, with a focus on Excel and Power BI
• Ability to write, interpret, and optimise SQL code
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Python for enhanced analytics and dashboarding would be advantageous
• Prior experience with Snowflake as a Data Analytics platform would be advantageous
• Strong conceptual, numeric and analytical thinking skills
• Strong verbal, written, facilitation, and interpersonal communication skills
• Disciplined, detail-oriented and methodical approach to problem-solving
• Ability to get things done, be accountable and self-manage
• Planning, organizational and time management skills
• Ability to work independently when required
• Ability to work in a team and collaborate effectively across teams with a positive, friendly, and respectful attitude
• Ability to engage confidently with stakeholders at any level.
• Ability to easily research, collate and synthesise data in a meaningful manner

• Data gathering, cleaning and analysis
• Using data to generate meaningful and relevant reports and insights
• Fulfilling both BAU and ad-hoc data requests
• Creation and maintenance of various dashboards for operational and management decision making
• Assisting with business case development, attribution analysis and change management for projects

Technical Data Analysis Acumen:

• Working knowledge and understanding of data analysis tools like SQL, Snowflake, Power BI and Python
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Application of statistical methods to data analysis
• Exposure to machine learning techniques
• Data visualisation and experience with business intelligence applications such as Power BI

Relationship Management:

• Opportunity to build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with Retail Client Services and relating to the client experience
• Opportunity to serve as primary point of contact for client interaction data

Business Analysis and problem solving:

• Ability to perform detailed data analysis for projects related to the client experience
• Requirements gathering for identified problems
• Ability to accurately interpret data, clearly communicate insights, and recommend solutions
• Opportunity to share information regarding operational or strategic changes
• Ability to identify and track business value
• Problem and process documentation

Project Management:

• Ability to develop and/or support project plans for ad-hoc projects
• Engaging relevant stakeholders and achieving their buy-in and alignment
• Opportunity to manage risks, review project impact and course correct as necessary

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency, and nationality needs of our clients. We pride ourselves on providing solutions that suit our client’s unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

Are you a process-driven problem solver who thrives at the intersection of business and technology? Our Cape Town Operations department is looking to add a Mid-Level Business Analyst to their team. We are seeking someone who loves analysing complex challenges, optimising workflows, and driving real impact. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it!

At Sable International, we are on a mission to streamline operations, enhance efficiency, and enable smarter decision-making across our multi-division organisation. As a Business Analyst, you’ll play a key role in bridging the gap between business needs and IT solutions—ensuring our teams have the tools and insights they need to succeed.

• Have a bachelor’s degree in business, information technology, or a related field
• Have 3 to 5 years of experience as a Business Analyst in a corporate, multi-division environment
• Have a strong background in business process modelling, requirements gathering, and SDLC methodologies
• Are proficient in the Microsoft technology stack
• Have experience with data analysis tools like Excel and familiarity with SQL or Power BI is advantageous
• Are familiar with both Agile and Waterfall methodologies and can adapt as needed
• Can translate business needs into clear technical requirements and vice versa

Extra points if you have:

• A Business Analysis certification (CCBA, or equivalent)

Among other tasks, your main responsibilities will include:

• Business Process Analysis and Support: Assisting in mapping out current workflows, identifying pain points, and recommending improvements to enhance efficiency.
• Requirements Gathering and Documentation: Working with stakeholders to capture business and technical requirements, ensuring they are well-documented and actionable.
• Stakeholder Collaboration: Supporting communication between business units, IT teams, and external vendors to maintain alignment on project objectives and expectations.
• Data-Driven Insights: Utilising data analysis tools to generate reports and insights that assist in business decision-making.
• Solution Evaluation and Support: Collaborating with IT and business teams to review potential solutions, ensuring they meet business needs and align with overall strategy.
• Change Management Assistance: Helping facilitate smooth transitions to new systems and processes by providing documentation, training materials, and basic user support.
• Testing and Quality Assurance Support: Working alongside testing teams to review test cases and validate that delivered solutions meet business requirements.

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

The purpose of the job is to specify and maintain the detailed business requirements to support changes to the service offering and to analyse the performance of current business process models against business operational requirements and specify changes to close the gap.

• Identify & define business requirements for new business models or changes to existing models (including application requirements and any graphical user information (GUI) requirements) - produce the Business Requirements Definition (BRD) & Business Requirements Specification (BRS), prepare business use case diagrams & test cases.
• Producing epic hypothesis statements, features and user stories in an agile working environment.
• Analyse & design new business processes & organisational structures to support business requirements.
• Create business process models, analyse models & identify variances from operational & performance requirement.
• Define & design changes to existing processes as required & ensure integration of changes into process environment and translate into features and stories.
• Work with the project manager, architects, & other team members to define non-functional requirements (including metrics & performance goals) for the application.
• Participate in transitioning the requirements & use cases to systems analysts & designers, and ensure a clear & complete understanding of the requirements.
• Participate in quality management reviews throughout the BCL & SDLC to ensure requirements are fulfilled.
• Review test approach & test cases to ensure coverage of relevant business scenarios, use cases & functionality defined.
• Participate in testing to ensure that business requirements have been met.
• As subject matter expert assist with investigations, business impact & benefits analysis, & updates of the business case.
• Assist with benefit realisation review.

Qualifications:

• Matric with Maths (Not Maths Literacy)
• Accredited business/systems analysis diploma
• Relevant degree will be advantageous e.g. BCom Information and Technology
• Relevant Agile methodology certification will be advantageous

Knowledge & Experience:

• > 4 years Knowledge /experience within the Life Assurance industry (or broader Financial Services industry).
• Business / System Analyses related (BA) experience an advantage (demonstrated proficiency).
• Knowledge of business & understanding of IT & ability to converse in both domains.
• Understanding of /experience with analyses methodologies, process disciplines, BCL & SDLC methodologies (Waterfall & Agile).
• Ability to articulate complex or technical concepts & issues in business terms.
• Changes to existing (even substantial) process changes & business initiatives.
• Alliance/contract management regarding external service providers/stakeholders an advantage.
• Application of Project Management principles - co-ordination, consultation, facilitation and delivery of operational / strategic initiatives an advantage.
• Computer literacy (MS Word and Excel and MS Visio).
• Client journey mapping will be advantageous.
• Sound knowledge of writing effective stories and the application of the appropriate agile techniques.
• Experience with end-to-end client journey process / system automation will be advantageous. E.g. Robotic Process Automation (RPA).

Role specific competencies:

• Conceptual and Detail thinker
• Strong analytical & numerical ability
• Good Communication Skills

Sanlam Core competencies:

• Care
• Integrity

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Plans and aligns - Contributing independently

Optimises work processes - Contributing independently

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 31 July 2023

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

At Monocle, we believe work is more than just a job. It is a chance to make a difference in the world of finance. An opportunity to fulfil your potential. To make friendships with ambitious, positive, like-minded people. To gain invaluable industry experience and learn critical skills that will make you a highly sought-after management consultant.

Monocle is a people-centric, independent consulting firm, specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently.

Unparalleled growth and exposure – Monocle is uniquely positioned in the market to undertake projects across a wide spectrum of critical and exciting areas of the financial services industry. Our managers deliver mission critical projects at the most prestigious banks and insurers in Johannesburg, Cape Town, London and Amsterdam.

Unlimited training and development – Investment in our people’s development is at the heart of Monocle’s company ethos. That is why we prioritise the upskilling of every employee.

Unique and vibrant company culture – At Monocle, we believe friends work better together than colleagues. We love nothing more than partaking in a wide variety of activities through our company sponsored clubs.

Ultra-competitive compensation – At Monocle, we want the best talent to join our team, so we understand that those individuals need to be recognised and rewarded for their true value.

Monocle embraces an ongoing and active approach to amplifying the talents of our people, empowering them to unlock their full potential and feel fulfilled in their careers. Our vibrant culture thrives through our shared growth mindset, collaboration, support, and social connection, fostering a space where everyone can flourish. We are committed to continuous learning and provide ongoing technical training, industry certification support, and personal development opportunities through mentorship and executive engagement. Ultimately, we strive to create an environment that nurtures ambition, supports well-being, embraces diversity, upholds integrity, and inspires individuals to make a positive and lasting impact on the world around us.

Project Initiation

Business case development - creating business cases that justify the project, outlining the benefits, costs and risks

Project scoping - working with stakeholders to clearly define the project's objectives, scope, and deliverables.

Write clear, succinct, and detailed user stories that capture the requirements from the user's perspective

Project Planning - assist in the development of the project plan and outline its objectives, scope, stakeholders, and high-level requirements

Work with stakeholders to understand their needs and gather detailed requirements for new projects or improvements to existing systems

Establish success criteria with the business

Build use cases to strengthen requirements and assess validity

Analysis

Turn business requirements into data requirements and actionable insights through design and creation of reports and dashboards

Understanding of concepts such as data gap analysis and source to target mappings

Analyse data to identify trends, patterns, and insights that can help in decision-making and improve business processes

Have functional experience in documenting As-Is and To-Be operating models across people, technology, data and processes

Document recommendations based on gaps identified in the above (As-Is vs To-Be)

Help design solutions that meet business needs by working closely with developers and project managers to ensure the solution is feasible and aligns with business goals

Technical skills such as SAS, SQL, Power BI, Python are not essential but a nice to have, to ensure we can support any questions from technical teams

Draft test plans that stipulate various components required for testing and how that aligns to project timelines

Drafting of test cases - develop detailed test cases that describe the steps to be taken, the expected results, and the criteria for success

Assessing and testing to ensure the requirements of the business are met

A degree, with strong preference for a post graduate qualification.

3+ years' experience in a similar role in Consulting, Banking, Insurance or Financial Services.

A solid understanding and functional experience across the entire project lifecycle.

Strong communication and documentation skills.

Strong data analysis skills and experience with data visualisation tools.

Critical thinking and negotiation skills.

Experience working with stakeholders.

Proficiency in business analysis tools and methodologies (eg. Visio, Draw.io , Lucid Charts, Aris).

Experience with process modeling tools such as BPMN or UML.

During the interview process, you will meet with different Monocle representatives – including both People and Culturerepresentatives and company executives – and demonstrate your cognitive abilities in various assessments. A critical aspect of the interview process will be determining whether Monocle will be a good fit for you and your career aspirations, so please come prepared with any questions you may have.

If you have a passion for finance and problem-solving, a relevant qualification, and think you have what it takes to join a team of your smartest and most driven peers, start your Monocle journey today!

A 45-Minute, 60-questions, online competency assessment test.

A personal meeting with People & Culture to get to know you and tell you more about Monocle.

To discuss your skills, business knowledge, experience, project fit and the role requirements.

A discussion with either our CEO, COO or CFO on various topics.

A final offer is made by the P&C team to the candidate.

*Please note that on clicking 'Apply Now' you will be redirected to our third-party career portal.