Business Analyst

8001 Cape Town, Western Cape Parvana

Posted 584 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
About the Role: As a Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand requirements, analyse processes, and recommend improvements to enhance operational efficiency. Role Responsibilities: Collaborate with stakeholders to gather and document detailed business requirements through interviews, workshops, and surveys.Analyse existing business processes and systems to identify areas for improvement and optimisation.Create clear and concise documentation, including business process flows, use cases, and functional specifications.Perform data analysis to support business decision-making, identifying trends, patterns, and insights.Work with development teams to translate business requirements into technical specifications and assist in technology solution design and evaluation.Build and maintain strong relationships with internal and external stakeholders, ensuring effective communication and alignment with project goals. Relevant Qualifications / Experience: Relevant tertiary qualification.Proven experience as a Business Analyst in the IT/Tech industry.Strong analytical skills with the ability to critically evaluate information gathered from multiple sources.Excellent communication and interpersonal skills.Familiarity with agile methodologies and project management practices.Experience with business process modelling and analysis tools.Knowledge of data analysis techniques and tools.Ability to work independently and collaboratively in a fast-paced environment. Job ID: J PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -
This advertiser has chosen not to accept applicants from your region.

Junior Business Analyst

Cape Town, Western Cape IOCO

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

The Business Analyst will support the analysis, documentation, and delivery of business solutions within iOCO. This role involves assisting in gathering requirements, mapping processes, supporting testing activities, and providing insights to help design effective solutions. The role is ideal for candidates starting their career in business analysis and looking to grow their expertise in a collaborative, technology-driven environment.

What you'll do:

  • Assist in gathering and documenting business and technical requirements.
  • Support the creation of process maps, workflow diagrams, and system documentation.
  • Analyze business needs and identify possible solutions in collaboration with senior team members.
  • Provide support during user acceptance testing (UAT) and collect feedback for continuous improvement.
  • Collaborate with development, QA, and project teams to ensure alignment with business objectives.
  • Contribute to improving business processes and solutions through structured analysis and reporting.

Your Expertise:

  • Minimum of 1 year of experience in roles such as Business Analyst, Technical Business Analyst, System Analyst, System Engineer, Quality Assurance, or Business Requirement Analysis.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in a team and manage multiple priorities.
  • Knowledge of business analysis techniques, including process mapping and workflow documentation.
  • Exposure to user acceptance testing (UAT) and feedback collection.
  • Basic understanding of software development lifecycle (SDLC) and IT frameworks.
  • Attention to detail and commitment to delivering quality outputs.
  • Eagerness to learn and develop professionally in a fast-paced, technology-focused environment.

Qualifications:

  • National Diploma in Information Communication Technology (ICT) or related field, with some exposure to Information Systems.
This advertiser has chosen not to accept applicants from your region.

Intermediate Business Analyst

Cape Town, Western Cape GG Financial Recruitment

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

An International Company based in the northern suburbs of Cape Town is looking for an Intermediate Business Analyst

Experience

+-3 years experience with Business Analysis environment, Bonus for Financial and Contact Centre background


3-year tertiary qualification in a relevant technical/ Analytical related field
This advertiser has chosen not to accept applicants from your region.

Business Analyst SLS

Cape Town, Western Cape Recru-it

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

What will make you successful in this role?

Requirements Elicitation and Management
  • Lead and facilitate workshops, interviews, and discovery sessions with business users, compliance, and technology teams to capture, analyse, and document complex business needs.
  • Translate high-level business requirements into clear, concise, and detailed artefacts, including User Stories, Acceptance Criteria, Use Cases, Process Maps, and Data Flow Diagrams.
  • Manage the product backlog in collaboration with the Product Owner, prioritising and refining stories to ensure the development team has a continuous stream of well-defined work.
  • Act as the primary subject matter expert (SME) on the advisor web application's functionality, workflows, and business rules.
  • Analysis and Design
  • Perform detailed gap analysis between current state and desired future state, identifying all necessary changes to business processes, system functionality, and data models.
  • Collaborate with UX/UI designers to develop wireframes and prototypes, ensuring the user experience meets both the business needs of the advisor and necessary regulatory requirements.
  • Define and document non-functional requirements (e.g., performance, security, scalability).
  • Proactively identify risks, issues, and dependencies, proposing mitigation strategies to the project management and leadership teams.

Stakeholder Collaboration and Communication
  • Bridge communication gaps between technical teams (Developers, QA) and non-technical stakeholders (Financial Advisors, Sales, Compliance).
  • Present analysis findings, proposed solutions, and trade-off options to senior business and technology leaders, influencing decision-making.
  • Support the QA team by reviewing test cases and participating in User Acceptance Testing (UAT) to ensure solutions meet the intended business objectives.
  • Assist in creating training materials, release notes, and documentation for new features deployed to the financial advisor user base.

Qualification and Experience
  • Over 5 years of experience as a Business Analyst, including at least 2 years in a Senior or Lead position.
  • Mandatory experience with a Web Application, SaaS product, or B2B/Enterprise platform.
  • Experience with modelling techniques, such as BPMN (Business Process Model and Notation) and UML (Unified Modelling Language).

Preferred Qualifications
  • Familiarity with regulatory frameworks affecting financial advisors
  • Experience in analysing and integrating with APIs and third-party financial data providers.
  • Certifications such as CBAP, PMI-PBA, or Certified Scrum Product Owner (CSPO).

Knowledge and Skills
  • Strong domain knowledge in Financial Services is essential (e.g., Wealth Management, Investment Advisory, Brokerage, or Retail Banking).
  • Expert-level proficiency in Agile/Scrum methodologies and tools (e.g., JIRA, Confluence, Azure DevOps).
  • Exceptional communication skills (both written and verbal) and presentation abilities, with the capacity to explain complex technical and financial concepts clearly.

Core Competencies
  • Analytical Thinking
  • Decision Making
  • Technical Professional Skill
  • Business Acumen
  • Building and Maintaining Relationships
This advertiser has chosen not to accept applicants from your region.

Senior Business Analyst

Cape Town, Western Cape E-Merge IT Recruitment

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent

One of the fastest-growing beverage manufacturers in Southern Africa, proudly offering high-quality, affordable refreshment to millions of consumers. As a proudly South African company, we’re committed to excellence, innovation, and sustainability.

We're looking for a Business Analyst to join our dynamic team and help drive strategic insights, efficiency, and growth across the organisation.

As a at Business Analyst , you’ll play a crucial role in turning data into actionable insights that guide decision-making across departments. You will collaborate with cross-functional teams including Sales, Production, Finance, and Supply Chain to identify trends, recommend improvements, and support strategic initiatives.

Requirements:

  • Degree or relevant qualifications
  • Degree B Eng (Industrial) (advantageous)
  • 7+ years’ experience in business analysis, process analysis
  • 4+ years’ experience in business analysis activity related to the development of bespoke web or mobile applications
  • Advanced excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)
  • SQL experiences advantageous
  • FMCG experience advantageous
  • Experience with analysis and design of business reports advantageous
  • Dynamics NAV / Business Central experience advantageous

Responsibilities:

  • Administer IT systems.
  • Monitoring and supporting the companies’ applications
  • Participate in testing of new system functionality
  • Participate in user acceptance testing
  • Identify process change elements
  • Develop training material and conduct formal training sessions for end user
  • Provide technical assistance in training, mentoring, and coaching staff
  • Monitoring for optimal success of project

Reference Number for this position is GZ60858 which is a permanent  position based in Cape Town / Belville  offering a cost to company salary of R1.08m per annum negotiable on experience and ability. Contact Garth on or call him on to discuss this and other opportunities.

Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!

This advertiser has chosen not to accept applicants from your region.

Director, Change Management - Business Operations

Cape Town, Western Cape NTT America, Inc.

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.
This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.
**Key Responsibilities:**
+ Provides leadership and guidance to individuals involved in organizational change initiatives.
+ Leads strategic transformational change management initiatives.
+ Develops a clear vision for organizational change and aligns it with business goals.
+ Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
+ Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
+ Provides strategic guidance to senior leadership on change management methodology and approach.
+ Ensures the development of enterprise-wide change management methodologies and toolkits.Identifies potential risks and develops mitigation strategies.
+ Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
+ Acts as a coach for senior leaders/managers in helping them fulfil the role of "change sponsor".
+ Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
+ Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
**To thrive in this role, you need to have:**
+ Significant proficiency in methodologies, change management principles, and project lifecycle phases.
+ Significant understanding of change management challenges, opportunities, methodologies and frameworks.
+ Significant understanding of local and international change management methodologies.
+ Ability to influence senior leaders/managers and gain buy-in at executive level.
+ Excellent analytical and strategic planning capabilities.
+ Significant vast expertise in delivering creative and innovative solutions to business challenges.
+ Excellent interpersonal and presentation skills.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
+ Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
**Required experience:**
+ Significant experience working on large scale change management projects and programs, ideally in a related working environment.
+ Deep Experience gained in a similar leadership role.
+ Significant experience leading and managing a change management team, delivering high quality results.
+ Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
+ Significant experience leading programs that include technology change and adoption.
+ Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
This advertiser has chosen not to accept applicants from your region.

Business Process Analyst

Cape Town, Western Cape PST.AG

Posted today

Job Viewed

Tap Again To Close

Job Description

We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.



Duties



Process Modeling

- Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows.



Stakeholder Collaboration

-Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.

-Translate complex information into actionable and easy-to-understand process documents.



Knowledge Management

- Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).



Qualification

- Bachelors degree

- Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks

- Familiarity with Wiki platforms such as Confluence or MediaWiki



Must haves:

- Certified proficiency in BPMN 2.0

- Demonstrated experience documenting complex processes for senior leadership

- Fluent English (C1+ level) – primary language for documentation

- Ability to simplify and visualize complex workflows effectively

- Detail-oriented approach to validating logical consistency in process documentation

- Outstanding structured writing skills with high attention to clarity and precision



Nice to have:

- Experience with process automation tools (e.g., Camunda, Signavio or others)

- Basic prompt engineering skills for AI-enhanced validation

- Industry knowledge in IT, software, or data-driven sectors

- Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Business management Jobs in Cape Town !

Business Process Analyst

Cape Town, Western Cape Communicate Recruitment

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description


Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow-up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement agenda enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness

Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience

Qualification:
Degree


Connect with us on
This advertiser has chosen not to accept applicants from your region.

Business Process Analyst

Cape Town, Western Cape Communicate Recruitment

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description


Your duties will include, but are not limited to:
Development of a concise operational review pack focused on a data led approach to reporting
SLA performance reporting to give insightful commentary and status for each service line. Including follow up action tracking with both Hub and Agency teams
Engaging with agency teams and the Hub team to create a robust and executable dialogue on service development by leveraging the M&C Support ticketing escalation pathway reporting
Become a trusted member of the Hub finance leadership team
Core focus areas:
Operational reporting and data collection (50%):
Development and publication of monthly metrics into Hub performance and end to end business process performance
Track, monitor and report on SLA performance
Manage the live status reporting of M&C Support ticketing across all service lines and quality tracking
Hub efficient and quality of delivery reporting. Highlight opportunities to improve
Escalation pathway (20%):
Manage the escalation pathway, ensuring that all escalation issues are captured in the ticketing system and status is reported
Escalation follow up to ensure closure is based on both specific issue resolution and underlying root cause is identified and appropriate remediation actions to process, training tracked and completed
Drive agenda of improvement enabling the local agency teams to feel heard and improvement to be delivered
Drive improvement initiatives across the hub team and highlight those areas where improvement is needed in the local agency teams
Continuous improvement focus (20%):
Coaching of the team, supporting the supervisors, to deliver improved quality. Ensuring executed process tasks reflect process documents
Member of the Hub finance leadership team (10%):
Join team meetings and become a trusted member of the team
Support the finance supervisors with team development and training awareness.

Skills & Experience:
Minimum 3-4 years post-articles experience
Shared Service experience

Qualification:
Degree


Connect with us on
This advertiser has chosen not to accept applicants from your region.

Business Process Analyst

Cape Town, Western Cape PST.AG

Posted today

Job Viewed

Tap Again To Close

Job Description

part-time

We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations. Duties Process Modeling - Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). = --Identify and define required input/output documents within workflows. Stakeholder Collaboration

  • Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation.
  • Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management - Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki). Qualification
  • Bachelors degree
  • Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
  • Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
  • Certified proficiency in BPMN 2.0
  • Demonstrated experience documenting complex processes for senior leadership
  • Fluent English (C1+ level) – primary language for documentation
  • Ability to simplify and visualize complex workflows effectively
  • Detail-oriented approach to validating logical consistency in process documentation
  • Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
  • Experience with process automation tools (e.g., Camunda, Signavio or others)
  • Basic prompt engineering skills for AI-enhanced validation
  • Industry knowledge in IT, software, or data-driven sectors
  • Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Business Management Jobs View All Jobs in Cape Town