10 Business Forecasting jobs in South Africa
Lead: Demand Planning
Posted today
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Job Description
We Go Places How about you?
Immediate Superior
: Head of Planning
Job Grade
: 20
Location
: Stellenbosch
Function
: Supply Chain
Sub Function
: Planning
Type of Contract
: Permanent
Reference Number
:
Closing Date: 22/10/2025
Purpose Of The Position
The Lead: Demand Planning's primary purpose is to assume a "Super User" and management role supporting and overseeing Demand Planners and the Demand Planning Process within the S&OP cycle at a strategic, tactical and operational level. The lead should define an efficient and effective demand planning process supporting business initiatives and driving an effective volume plan for business execution through the management of forecast performance, relevant statistical model selection, fine-tuning and relevant stakeholder engagement.
The Demand Planning Lead is responsible for managing the annual Heineken Budget volume process from the demand side. The Demand Planning Lead is responsible for driving effective projects to deliver continuous improvement initiatives within demand planning. The lead partners with various business stakeholders to support activities relating to demand planning to arrive at a realistic executable view of market demand.
Key Performance Areas would include, but are not limited to:
- Lead the end-to-end Demand Planning function for the centre in support of all regions.
- Act as the Key support to the Demand Review process within the overall S&OP process.
- Responsible for Scenario planning using advanced planning software.
- Oversee and ensure a high level of master data accuracy on all master data elements impacting demand planning.
- Increased focus on statistical forecasting to improve forecast accuracy.
- Oversee the demand planning process to ensure weekly forecasts at the depot level are maintained in the planning system.
- Facilitate and validate input from various business areas as well as market-related insights.
- Communicate effectively within the Supply Chain and all business units.
- Present demand information in an easily digest-able format across different levels and forums in the organisation.
- Practice a high level of judgment on influencing key decisions required from S&OP and S&OE impacting OTIF, Working Capital and COGS.
- Escalate key insights/implications on the business area due to demand changes.
- Developing weekly and monthly statistical forecasts and relating and measuring the impact of forecast accuracy.
- Assemble and analyse all data relevant to creating the consensus forecast (historical sales, market trends, seasonality, promotions, inventory policies and profiles, etc.).
- Make recommended adjustments to generate a statistical forecast based on changes in demand and market trends.
- Review recommended sales forecasts and inventory goals (emphasis on product/segment objectives, new product introduction, and promotions).
- Analyse historical demand and remove anomalies (including outliers) from the norm using historical information, knowledge of the category and through receiving input from the relevant functional departments (Sales and Marketing).
- Review sales plans, finance budget updates or latest estimates and demand drivers.
- Achieve consensus for operational demand forecasts by collaborating with sales, marketing, and finance departments in support of the S&OP process.
- Enter and modify data and ensure the correctness of the product/customer and location hierarchy.
- Identify relevant market-related data and competitive intelligence.
- Prepare and maintain relevant reports about forecast accuracy and the demand planning process.
- Follow Heineken Beverages' policies and procedures and identify opportunities for continuous improvement.
The successful candidate must have the following Skills and experience
:
- B.Com degree in disciplines such as Economics, Supply Chain Management or Statistics.
- 7+ Years of hands-on experience in demand planning.
- 5+ Years of experience interacting with sales, finance, and marketing departments concerning inventory and commercial activities such as market demand trends, product seasonality, promotional campaigning, etc
- Excellent MS Excel, MS Word, and MS PowerPoint skills.
- Experience with advanced planning software at the super user level.
- Intermediate level understanding of the integration between the planning system and other corporate systems (BY, BIP, Tableau, etc.)
- Display an advanced understanding of supply planning principles concerning efficient production, resource capacities, Master Scheduling and S&OPs, BOMs and purchasing.
- Excellent interpersonal and communication skills.
- Problem-solving & decision-making ability.
- Experience in forecasting and inventory management systems.
- Experience in Blue Yonder Supply Chain software
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.
addjobDemand Planning Manager
Posted today
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Role Purpose
,
Join Lactalis South Africa at our offices in the Western Cape and take on the challenging role of Demand Planning Manager. In this role the incumbent, along with their team, will be responsible for leading integration and promoting alignment between Commercial, and Supply Chain. The incumbent will help ensure that Customers demands are fulfilled through integrated business planning while supporting functions to achieve their respective performance objectives
,
Requirements
,
- Relevant Degree in BCom or Industrial Engineering
- 5-8 years' Supply Chain experience
- Data Analytics experience would be advantageous
- Strong interpersonal skills
- Highly analytical
- Resilient and strong interpersonal skills
- Strong communication and presentation skills
Resourceful and adaptable individual with strong self-management attributes
,
Duties and Responsibilities
,
- The incumbent will be responsible for the Sales Forecast that is used in short-term supply planning as well as long term volume forecasts for input into quarterly/annual financial forecasts, capacity reviews and critical raw material allocation (Raw Milk).
- Mature and further develop the Integrated Business Planning (S&OP) philosophy at LSA by constantly finding ways to improve and streamline the process and dashboards.
- Prepare and coordinate weekly Demand Reviews with Commercial teams to enable improvement in Sales Forecast Accuracy, contribute to lowering working capital and maximise customer demand fulfilment.
- Collaborate with Commercial to improve Promotional volume planning and phasing
- Develop and encourage the use of systems and BI analytics to improve the supply chain's effectiveness
- Drive a continuous improvement and skills development philosophy in the team.
Senior Specialist Demand Planning
Posted today
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
To support in creating alignment between Financial (Sales Planning – IBP), Channel, Brand and Supply Planning using the SAP IBP environment to harmonize and house this single source of truth. To provide an accurate forecast of future demand which maximizes the sales opportunity while minimizing excess stock risk.
KEY RESPONSIBILITIES:
Follow up with channels to ensure demand is captured within the agreed cut-off dates
To ensure article classification is maintained and regularly reviewed
Analyze supply constraints and determine the impact on the overall Demand Plan
Follow up on supply constraints and drive timeous resolutions where required
Prepare and submit bi-monthly supply constraint reports to the Senior Manager Demand Planning.
Provide the required information to the PSI team to ensure accurate buy decisions are made
Support with the preparation of the exceptional buy template.
Contribute to continuous improvement of Operational Demand Planning process
Provide support to the Demand Planning Managers as required
Support the DTC teams with clearance planning in IBP
KEY RELATIONSHIPS:
- Cluster: CTC (Brand), Sales (Wholesale and DTC) and SCM (Product Supply Interface)
KNOWLEDGE, SKILLS AND ABILITIES
:
• Strong interpersonal skills (e.g. communication, negotiation)
Pro-active, collaborative and positive attitude even in changing environments.
Ability to problem solve independently and work against deadlines to deliver high-quality work on time in full.
Strong attention to detail and high level of accuracy
High degree of commercial and business acumen knowledge
Global mind-set and ability to work cross-culturally; experience within different countries and/or different cultures an advantage.
IT skills: Outlook and Word: Intermediate; Excel and PowerPoint: advanced
PowerBI and SAP knowledge preferable
Fluent in written and spoken English is a must. Skills and abilities in another language are a benefi
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
Degree in financial management/accounting
Business: minimum 4+ years
Functional: minimum 3+ years' experience merchandising, sales/retail or finance, ideally in the sporting goods industry
Cross-functional experience ideally with marketing / sales / finance
Industry: sporting goods / retail / consumer goods
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need.
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
JOB TITLE:
Senior Specialist Demand Planning - EM South
BRAND:
LOCATION:
Cape Town
TEAM:
Finance
STATE:
West
COUNTRY/REGION:
ZA
CONTRACT TYPE:
Full time
NUMBER:
DATE:
May 23, 2025
Senior Specialist Demand Planning
Posted today
Job Viewed
Job Description
Purpose & Overall Relevance For The Organization
To support in creating alignment between Financial (Sales Planning – IBP), Channel, Brand and Supply Planning using the SAP IBP environment to harmonize and house this single source of truth. To provide an accurate forecast of future demand which maximizes the sales opportunity while minimizing excess stock risk.
Key Responsibilities
- Follow up with channels to ensure demand is captured within the agreed cut-off dates
- To ensure article classification is maintained and regularly reviewed
- Analyze supply constraints and determine the impact on the overall Demand Plan
- Follow up on supply constraints and drive timeous resolutions where required
- Prepare and submit bi-monthly supply constraint reports to the Senior Manager Demand Planning.
- Provide the required information to the PSI team to ensure accurate buy decisions are made
- Support with the preparation of the exceptional buy template.
- Contribute to continuous improvement of Operational Demand Planning process
- Provide support to the Demand Planning Managers as required
- Support the DTC teams with clearance planning in IBP
Key Relationships
- Cluster: CTC (Brand), Sales (Wholesale and DTC) and SCM (Product Supply Interface)
Knowledge, Skills And Abilities
- Strong interpersonal skills (e.g. communication, negotiation)
- Pro-active, collaborative and positive attitude even in changing environments.
- Ability to problem solve independently and work against deadlines to deliver high-quality work on time in full.
- Strong attention to detail and high level of accuracy
- High degree of commercial and business acumen knowledge
- Global mind-set and ability to work cross-culturally; experience within different countries and/or different cultures an advantage.
- IT skills: Outlook and Word: Intermediate; Excel and PowerPoint: advanced
- PowerBI and SAP knowledge preferable
- Fluent in written and spoken English is a must. Skills and abilities in another language are a benefi
Requisite Education And Experience / Minimum Qualifications
- Degree in financial management/accounting
- Business: minimum 4+ years
- Functional: minimum 3+ years' experience merchandising, sales/retail or finance, ideally in the sporting goods industry
- Cross-functional experience ideally with marketing / sales / finance
- Industry: sporting goods / retail / consumer goods
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
Demand Planning Manager, ROA
Posted 16 days ago
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**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Possible**
You will oversee demand planning activities for your assigned product families in your business unit. You will also lead the demand review process and driving interactions with the cross-functional teams.
**How you will contribute**
You will:
+ Lead the demand management agenda for the category, being the key interface between commercial (sales revenue planning) and supply (replenishment) to identify and evaluate the impact of potential availability issues/commercial changes including gap assessment and risk and opportunity discussions
+ Partner with modelling team for the generation of statistical forecasting
+ Manage, coach and develop a team
+ Review standard consumption versus forecast at the customer and total product levels, liaising with replenishment and sales revenue planning to manage potential availability issues and the impact of under consumption
+ Drive strong linkages with the commercial, customer collaboration, modelling, order fulfilment teams and supply planning including innovation and equity
+ Drive continuous capability building in the demand planning team for planning improvement
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Comprehensive supply chain, economic, financial or logistics experience and commercial awareness in a fast-moving consumer goods or consumer packaged goods environment
+ Open to learn new ways of working and is willing to use new tools
+ Experience driving demand review and participation in an IBP cycle
+ Able to influence cross-functional teams, working on the key priorities and improving the plan
+ Able to build effective teams
+ Knowledge in leading practice demand planning and end-to-end supply chain concepts
+ Excellent problem-solving skills, analytical skills and verbal and written communication skills
**More about this role**
**What you need to know about this position:**
The Demand planning Manager is responsible for Forecasting customer demand to ensure the business can meet sales and service goals while maintaining efficient inventory levels. It's a cross functional role that connects various departments across the organisation.
**What extra ingredients you will bring:**
To excel in Demand planning, it's not just about the tools and data but also the unique characteristics and mindset you bring to the table. You need to be able to work collaboratively and bridge the gap with various departments (sales, finance supply etc.,), have a natural drive to dig deeper than the numbers, be adaptable & detail oriented and have a continuous improvement mentality
**Education / Certifications:**
+ Relevant Tertiary Qualification (Supply/logistics management, Statistics, Industrial Engineering or similar)
**Work schedule:**
+ Standard Business Hours
No Relocation support available
Business Unit Summary
**Mondelēz International's Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets.** **The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne.** **The Business Unit's Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Demand Planning
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Demand Planning and Supply Analyst
Posted today
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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That's what makes us Roche.
The Opportunity
Are you passionate about analyzing data, forecasting demand, and ensuring seamless supply chain coordination? We are looking for a Demand Planning and Finance Analyst to join our team in Midrand, Johannesburg. This critical role will ensure the optimal flow of materials by planning, executing, and monitoring the movement of goods from suppliers to warehouses. You'll develop and maintain customer and sales demand forecasts for all product categories, transform these forecasts into timely purchasing strategies, and ensure inventory availability to meet market demand.
In short, this role is pivotal in bridging demand forecasting and supply chain efficiency while maintaining a keen eye on cost-effectiveness and overall operational excellence.
Key Challenges
As our Demand Planning and Finance Analyst, you'll tackle the following key challenges:
- Own and execute the Sales & Operations Planning (S&OP) process to align market demands and inventory strategies.
- Forecast customer demand by analyzing historical data and collaborating with cross-functional teams.
- Translate demand forecasts into precise supply purchase orders, ensuring timely and cost-effective delivery to 3PL facilities.
- Ensure minimal supply chain vulnerabilities, such as out-of-stock issues, overstocking, expiries, or disruptions.
- Optimize inventory management and lead root-cause analysis on forecast variances.
- Build and maintain relationships with global suppliers while addressing anomalies in purchase orders or shipments.
- Monitor and report forecast accuracy, inventory levels, and purchase order progress.
- Implement continuous improvement initiatives to advance demand planning, fulfillment processes, and supply chain best practices.
- Collaborate with logistics and financial teams to align supply chain strategies with business objectives.
Who You Are as Our Ideal Candidate
We are looking for a highly motivated, systematic, and results-driven professional. As our ideal Demand Planning and Finance Analyst:
You have the qualifications and experience:
- A degree (NQF 7) in Supply Chain Management, Logistics, Procurement, Finance, or a similar field.
- 3–5 years' experience in Supply Chain Management, Demand Planning, or Finance.
- Knowledge of MRP, ERP systems (SAP), Inventory Management, and Inbound/Outbound Logistics.
You are skilled and solution-oriented:
- A proactive problem solver with attention to detail and a numerically driven mindset.
- Strong in planning and prioritization, with sound communication and collaboration abilities.
- Proficient in Microsoft Office (intermediate to advanced Excel) and SAP systems.
- Equipped with outstanding teamwork, business acumen, and conflict management skills.
You deliver operational excellence:
- Thriving under deadlines with the ability to manage both high-level strategy and detailed daily tasks.
- Able to analyze data effectively and identify risks and opportunities for innovation.
You are flexible and customer-focused:
- Committed to ensuring customer satisfaction and adapting strategies to meet their needs.
- Comfortable traveling nationally and internationally for work as required.
A full job description is available upon request.
Note that relocation benefits are not available for this role.
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
Supply and Demand Planning Specialist
Posted today
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About the Role
We're looking for a proactive and detail-oriented manager to oversee demand planning and supply chain operations for a growing consumer packaged goods (CPG) business. You'll be responsible for forecasting, inventory management, and ensuring smooth coordination between suppliers, logistics, and retail partners. This role is ideal for someone with strong analytical skills who enjoys problem-solving and driving operational efficiency.
Apply here:
Key Responsibilities
- Demand Planning: Create and maintain accurate forecasts, incorporating sales trends and product launches.
- Supply Chain Management: Monitor stock levels, manage replenishment, and coordinate with suppliers and logistics partners.
- Inventory Control: Ensure optimal stock availability across warehouses and retail channels.
- Reporting & Analysis: Track KPIs (forecast accuracy, on-time delivery, inventory turnover) and highlight risks or opportunities.
- Process Improvement: Support the development of scalable systems and continuous improvement initiatives.
- Collaboration: Work closely with sales, marketing, finance, and external partners to keep operations aligned.
Requirements
- Experience in supply chain, demand planning, or operations within CPG/FMCG.
- Strong analytical skills and proficiency in Excel (ERP/demand planning tools a plus).
- Ability to manage multiple priorities with attention to detail.
- Clear communication skills, both written and verbal.
- Understanding of retail dynamics and promotional planning preferred.
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Demand & Supply Planning Manager
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The Focus Group Midrand, South Africa 29 September 2025 Mid / Senior 0 - 0 Full Time Market Related 5 years - 10 years Skills SAP SAP Supply Chain Management (SCM) Risk Management Supply Chain Planning Forecasting Inventory Control Industries Manufacturing Logistics Job Description
Are you a strategic thinker with a passion for balancing demand and supply in a dynamic environment? We are seeking a Demand & Supply Planning Manager to lead forecasting, inventory management, and supply chain optimization initiatives. This role is pivotal in ensuring product availability, minimizing write-offs, and driving operational excellence across the supply chain.
Key Responsibilities:
Develop and maintain accurate demand forecasts using historical data and market trends.
Align forecasts with Product Managers and ensure timely system updates.
Conduct month-end analysis and reporting for local and global stakeholders.
Monitor supplier performance and contribute to supplier evaluations.
Manage product launches and lifecycle changes to ensure timely execution.
Oversee inventory levels and implement risk mitigation strategies to prevent stockouts.
Lead monthly planning and procurement activities.
Act as SAP super user, providing training and support in Master Data, Purchasing, and Forecasting.
Drive inputs into the Sales & Operations Planning (S&OP) process.
Facilitate monthly Demand & Supply Review meetings (3–36 month horizon).
Manage logistics, warehouse, and distribution projects to improve supply chain processes.
Ensure compliance with customs, trade laws, and internal standards.
Support regional logistics initiatives and identify cost-saving opportunities.
Key Performance Indicators:
Forecast Accuracy
Inventory Projection Accuracy
Write-Off Reduction
Customer Service Levels (CSL)
Order Management Accuracy (OMA)
Qualifications & Experience:
Relevant tertiary qualification in Supply Chain, Logistics, or related field.
Minimum 5 years' experience in manufacturing or supply chain with a focus on demand/supply planning and forecasting.
Strong command of English (spoken & written).
Skills & Competencies:
Proficiency in SAP and forecasting systems.
Advanced Excel skills.
Strong interpersonal and influencing abilities.
Detail-oriented with excellent time management.
Customer service mindset.
Experience in business scenario planning, change control, risk management, and continuous improvement.
Business Intelligence, Analysis
Posted today
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Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
- Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
- Foster a collaborative environment that encourages knowledge sharing and high performance.
- Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.
Application Support Management
- Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
- Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
- Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
- Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
- Manage communication with business users regarding ticket status, resolution timelines, and system outages.
System Development Lifecycle (SDLC) Management
- Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
- Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
- Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
- Plan and execute seamless system deployments and deliver effective user training programs.
Strategic Project Development & Execution
- Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
- Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
- Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
- Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.
Business Intelligence & Data Governance
- Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
- Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
- Assist business with complex excel analysis.
QUALIFYING CRITERIA
- Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
- A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
- At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
- Demonstrable experience managing the full project lifecycle for software or system implementations.
- Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
- Solid understanding and practical experience with Master Data Management (MDM) principles.
- Strong troubleshooting skills and root-cause analysis ability.
- Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Working knowledge on translating business needs into technical specifications.
- Experience in report writing and executive feedback.
- Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.
QUALIFYING ATTRIBUTES
- Leadership: Strong ability to lead, inspire, and develop a high-performing team.
- Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
- Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
- Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
- Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
- Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.
We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.
Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.
Business Intelligence Analysis Team Lead
Posted today
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Turn Data Into Decisions. Lead Insights That Matter.
At
Mukuru
, data isn't just numbers — it's the story of millions of customers across Africa and beyond. As one of Africa's largest and fastest-growing FinTech's, we empower communities with access to safe, affordable financial services. Now, we're looking for a
Business Intelligence Analysis Team Lead
who's ready to take our analytics capability to new heights.
If you're passionate about
transforming raw data into strategic gold
and have the leadership skills to guide a talented team of analysts, this is your opportunity to make a tangible difference.
Your Mission
Lead, inspire, and deliver BI solutions that don't just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.
What You'll Do
- Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
- Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
- Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
- Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
- Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
- Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
- Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.
What You Bring
- 6+ years in BI/Data Analytics, with at least 3 years leading teams
- Expert-level SQL and Power BI skills
- Strong data modelling and analytical abilities
- Excellent communication skills for both technical and business audiences
- Strategic thinking and a passion for problem-solving
- A proven track record of delivering BI solutions that make an impact
Bonus Points For
- R/Python for analytics
- Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
- Background in FinTech, Financial Services, or fast-paced industries
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS