12 Business Analysis jobs in South Africa

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SUMMARY:

The

Senior Specialist: Business Analysis

Recruiter:

Specd

Job Ref:

JHB /Josh

Date posted:

Tuesday, July 8, 2025

Location:

Johannesburg, South Africa

SUMMARY:

The Senior Specialist: Business Analysis plays a pivotal role in driving strategic initiatives by analyzing, interpreting, and translating business needs into actionable requirements. This role ensures that business solutions are fit-for-purpose, user-centric, and aligned to organizational goals. As a key liaison between stakeholders and technical teams, the incumbent will contribute to solution design, project delivery, and continuous business improvement efforts.

POSITION INFO:

JOB DESCRIPTION:

Job Title: Senior Specialist: Business Analysis

Employment Type: 6 months Contract

Work Location: Johannesburg, Hybrid

JOB CONTEXT:

As a Senior Specialist: Business Analysis, you'll be at the heart of innovation—transforming complex business needs into smart, actionable solutions that truly make an impact. You won’t just gather requirements; you’ll bring ideas to life by collaborating with stakeholders and technical teams to co-create solutions that are user-friendly, purpose-built, and future-focused. This isn’t your average BA role. You’ll shape projects from the ground up, help design meaningful change, and make sure every solution aligns with the bigger mission. If you're passionate about solving problems, love translating vision into value, and thrive in dynamic environments, we want you on our team.

DUTIES AND RESPONSIBILITIES:

• Sourcing and validating resolution funding and collateral-related data from multiple source systems.
• Performing data and process gap analyses aligned to SARB’s Resolution Funding expectations.
• Assisting in the design and build of the funding estimation and forecasting model.
• Developing dashboards and reports to support resolution funding MIS and internal governance.
• Engaging with Treasury, Risk, Finance, and IT stakeholders to ensure alignment and interlock of data sources.
• Supporting the process analysis required for embedding new funding processes in resolution scenarios.
• Documenting requirements and maintaining traceability across data, systems, and reporting layers.
• Build the internal capabilities to estimate, manage, and report the institution’s funding and liquidity position in resolution scenarios, in line with SARB’s requirements under the Financial Sector Laws Amendment Act (FSLAA).
  
  

This role will contribute to delivering key components of the resolution funding strategy, including:

• Resolution cost estimation.
• Forecasting and MIS solutions for resolution funding.
• Scenario analysis and modelling for liquidity shortfalls.
• Governance and compliance framework development.
• ELA collateral assessment and FMI liquidity gap identification.
  
  

EXPERIENCE REQUIREMENTS:

• Minimum 5 years’ experience.
• SQL (min 1 year).
• Business and data analysis (min 2 years).
• Power BI or QlikView/Qlik Sense (min 1 year).
• Banking experience.
• PowerBI experience or similar reporting platform.
• SAS experience.
• Business and/or Data Analysis experience.
  
  

TECHNICAL SKILLS REQUIRED:

• SAS (exposure or working knowledge).
• Ability to work with large datasets from Hadoop or similar environments.
• Strong documentation and stakeholder engagement skills.
• Treasury or Liquidity Management experience.
• Familiarity with financial forecasting or resolution modelling.
• Strong analytical and problem-solving mindset.
• Ability to communicate effectively with cross-functional teams and senior stakeholders.
• Experience in creating reporting dashboards and automated data pipelines.
• Exposure to compliance, risk governance, or financial planning processes.
  
  

PACKAGE & REMUNERATION:

• Compensation will be determined based on qualifications, applicable banking experience, and previous earnings.
  
  
  
  

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Research, Analyst, and Information Technology
• Industries Advertising Services

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Alliance Banking Senior Business Analyst – Key Requirements 1. Business Analysis & Strategy Alignment Proven ability to elicit, document, and validate business requirements in a complex partnership-driven banking environment. Strong understanding of Alliance Banking models, including Baa S, white-label platforms, and embedded financial services. Ability to conduct gap analyses, feasibility studies, and cost-benefit analyses for proposed solutions. Experience in supporting business case development, particularly for new partner onboarding, product enhancements, or regulatory projects. 2. Financial Services & Regulatory Knowledge Strong grasp of banking products and services (e.g., payments, savings, credit, cards, collections, remittances). Familiarity with South African financial regulations including SARB, FSCA, FICA, and POPIA requirements. Exposure to risk, compliance, and audit processes, particularly in third-party/partner environments. 3. Process Design & Optimisation Experience in documenting and improving end-to-end business processes, especially those involving external partners. Ability to model workflows using tools such as BPMN, Visio, or Lucidchart. Knowledge of control environments, KPIs, SLAs, and escalation frameworks across operational value chains. 4. Data Analysis & Insights Competency in data-driven decision-making, including data profiling, reconciliation, and insights to support product performance. Ability to work with Excel, SQL, Power BI or equivalent to perform ad hoc analysis. Understanding of data governance and quality, especially in integrated partner environments. 5. Partner & Stakeholder Management Strong stakeholder management skills with experience interfacing across IT, Legal, Risk, Compliance, Product, and external partners. Proven ability to act as a bridge between business and technical teams, ensuring shared understanding and execution. Confidence in participating in governance committees, product working groups, and external partner discussions. 6. Project Management & Agile Delivery Hands-on experience in Agile/Scrum or hybrid project methodologies, including backlog grooming and sprint planning. Exposure to JIRA, Confluence, Dev Ops, Trello, or similar tools. Ability to manage multiple initiatives and deliver under tight deadlines in a fast-paced Alliance environment. 7. Documentation & Communication Exceptional written and verbal communication skills, with a focus on clear, concise, and structured reporting. Ability to create and present business requirement documents (BRDs), functional specifications (FRDs), and user stories. Experience in preparing partner onboarding documentation, SOPs, and support playbooks. 8. Qualifications & Experience Bachelor’s Degree in Business, Finance, Information Systems, or related field (postgraduate advantageous). Minimum of 5–8 years’ experience in business analysis within banking or Fin Tech environments. Certifications such as CBAP, PMI-PBA, Agile BA, or Lean Six Sigma are advantageous. #J-18808-Ljbffr

Duties & Responsibilities

A leader within the retail industry is looking for an experienced Business Analysis Manager to join the team. This proudly South African company has been in existence for over half a century and has grown into a leader within the market.

The Successful candidate will be responsible for:

1. Coaching and leading the business analysis team
2. Strategic thinking in how to provide the best solution for the business
3. Business process design and documentation expertise
4. Improving the quality of the business analysis team
5. Identifying business opportunities
6. Risk management
7. Ensuring all Project Issues are properly reported
8. Assisting Group Financial Management Team with all financial reporting requirements
9. Assisting with IT Audit requirements

Education:

• Bachelor’s degree in Information / Business Systems
• Proven experience as a Financial Business Analysis Manager

Job Experience & Skills Required:

• 5 to 7 years experience within a similar role

Package & Remuneration:

R - R - Annually

If you are interested in this opportunity, please apply directly. For more finance jobs, please visit our website .

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions. We also invite you to contact us to discuss your next career move in finance!

For more information contact:
Rochelle Jansen
Recruitment Consultant

#J-18808-Ljbffr

We are seeking an experienced Business Analytics Manager who will report to the Head of Business Insights. This challenging and pivotal role is responsible for proactively providing analysis and creating compelling insights that drive key business decisions and business growth.

This means, ensuring data integrity at all times, responding quickly, being agile to respond to the business needs and supporting the delivery of effective reporting tools to improve performance.

Requirements

Data Integrity:

• Maintain existing master data sets such as sector, product and pest types which are used for global reporting ensuring there is a robust exception process in place to identify issues or gaps in the master data.
• Work with stakeholders to validate and improve the data quality.
• Proactively identify third party data requirements and support its successful procurement and integration with other data sets.

Data Analysis:

• Work with stakeholders across the organisation globally, to understand priorities and business challenges and conduct advanced analytics (planned or adhoc requests) using the available data to support them.
• Use SQL, BigQuery, Python and Google Sheets to prepare and analyse large and complex datasets .
• Develop predictive analytic models to support planning and fully realise emerging customer and industry opportunities.
• Be an analytics subject matter expert, build knowledge about existing and emerging technologies and techniques in the data-science area.
• Collaborate closely with the internal AI team to identify opportunities and integrate relevant AI functionalities and tools into data analysis projects to enhance insights and drive business value.

Reporting:

• Work with our Data Platform team and others to define the Business Insights data and technical requirements in the short, medium and long term.
• Measure global performance based on the demands from key stakeholders by working in conjunction with the Data Platform team to:
• Prepare QVDs
• Develop proof of concept (POC) reports and once approved push them into production
• Exploit tools (including Qlik, Looker Studio and others) to provide advanced analytics and data visualisation

Insights:

• Provide insight into complex relationships, trends and patterns in data to meet the needs of stakeholders.
• Based on the data analysis conducted, present findings clearly and concisely with actionable visual insights to senior stakeholders to influence decision making .
• Utilise previous trends and predictive analytic models that you develop to provide future based insights.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Preferably hold relevant data analytics and insights degree or equivalent qualification/s.
• +3 years of data analytics and insights experience in large matrixed organisations.
• Highly numerate with excellent data manipulation and analytical skills.
• Proven ability to successfully influence others and support change through projects.
• Naturally curious and questioning insight who has the ability to cut through the data to identify what is most important for the decision making process.
• Be able to turn data into insights and present it clearly and concisely in a highly visual but easy to understand way.
• Advanced level of Google sheets / MS Excel and intermediate competence in Google Applications (Drive, Word, Slides) or Microsoft Office equivalent
• Proficient in SQL / Big Query, Python and data visualisation tools such as Qliksense, Looker Studio (or equivalent)
• Excellent communication and stakeholder management skills, with experience communicating and working across various teams.
• Self-motivated, takes ownership and responsibility for making things happen.
• Adopts a flexible/can do approach to work and is highly resilient and results focused.
• Interest in application of AI for Data Analysis and Insight

Benefits

Benefits including:

• Company contribution to Medical Aid and Pension / Provident Fund
• Opportunity for Growth and Development

Employment Equity

Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

#J-18808-Ljbffr

We are seeking an experienced Business Analytics Manager who will report to the Head of Business Insights. This challenging and pivotal role is responsible for proactively providing analysis and creating compelling insights that drive key business decisions and business growth. This means, ensuring data integrity at all times, responding quickly, being agile to respond to the business needs and supporting the delivery of effective reporting tools to improve performance. Requirements Data Integrity: Maintain existing master data sets such as sector, product and pest types which are used for global reporting ensuring there is a robust exception process in place to identify issues or gaps in the master data. Work with stakeholders to validate and improve the data quality. Proactively identify third party data requirements and support its successful procurement and integration with other data sets. Data Analysis: Work with stakeholders across the organisation globally, to understand priorities and business challenges and conduct advanced analytics (planned or adhoc requests) using the available data to support them. Use SQL, Big Query, Python and Google Sheets to prepare and analyse large and complex datasets. Develop predictive analytic models to support planning and fully realise emerging customer and industry opportunities. Be an analytics subject matter expert, build knowledge about existing and emerging technologies and techniques in the data-science area. Collaborate closely with the internal AI team to identify opportunities and integrate relevant AI functionalities and tools into data analysis projects to enhance insights and drive business value. Reporting: Work with our Data Platform team and others to define the Business Insights data and technical requirements in the short, medium and long term. Measure global performance based on the demands from key stakeholders by working in conjunction with the Data Platform team to: Prepare QVDs Develop proof of concept (POC) reports and once approved push them into production Exploit tools (including Qlik, Looker Studio and others) to provide advanced analytics and data visualisation Insights: Provide insight into complex relationships, trends and patterns in data to meet the needs of stakeholders. Based on the data analysis conducted, present findings clearly and concisely with actionable visual insights to senior stakeholders to influence decision making. Utilise previous trends and predictive analytic models that you develop to provide future based insights. QUALIFICATIONS & EXPERIENCE Grade 12 Preferably hold relevant data analytics and insights degree or equivalent qualification/s. +3 years of data analytics and insights experience in large matrixed organisations. Highly numerate with excellent data manipulation and analytical skills. Proven ability to successfully influence others and support change through projects. Naturally curious and questioning insight who has the ability to cut through the data to identify what is most important for the decision making process. Be able to turn data into insights and present it clearly and concisely in a highly visual but easy to understand way. Advanced level of Google sheets / MS Excel and intermediate competence in Google Applications (Drive, Word, Slides) or Microsoft Office equivalent Proficient in SQL / Big Query, Python and data visualisation tools such as Qliksense, Looker Studio (or equivalent) Excellent communication and stakeholder management skills, with experience communicating and working across various teams. Self-motivated, takes ownership and responsibility for making things happen. Adopts a flexible/can do approach to work and is highly resilient and results focused. Interest in application of AI for Data Analysis and Insight Benefits Benefits including: Company contribution to Medical Aid and Pension / Provident Fund Opportunity for Growth and Development Employment Equity Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets. Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today! #J-18808-Ljbffr

Overview

Business Intelligence, Analysis & Systems Manager at SA Metal Group (Pty) Ltd .

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role bridges the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Note: Only applications through Dittohire will be considered. DO NOT send your CV/job application via email.

Key Responsibilities

• Team Leadership & Management: Lead, mentor, and manage the performance and professional development of the BI team; allocate BI and BA resources effectively across projects and support activities to ensure optimal workload distribution; foster a collaborative environment that encourages knowledge sharing and high performance; set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.
• Application Support Management: Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems; ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries; analyse support trends to identify root causes and recommend permanent solutions such as system enhancements, bug fixes, or improved user training; act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution; manage communication with business users regarding ticket status, resolution timelines, and system outages.
• System Development Lifecycle (SDLC) Management: Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria; lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems; develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT); plan and execute seamless system deployments and deliver effective user training programs.
• Strategic Project Development & Execution: Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage; construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies; execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget; define KPIs to measure and report on the business impact and success of strategic initiatives.
• Business Intelligence & Data Governance: Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis; support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data; assist business with complex Excel analysis.

Qualifying Criteria

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI).
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

Qualifying Attributes

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to align technology with business goals and drive strategic change.
• Problem-Solving: Exceptional analytical skills with root cause analysis and solving complex problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

#J-18808-Ljbffr

Only applications through Dittohire will be considered. DO NOT send your CV / job application via email

Overview

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Responsibilities

Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI / UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex Excel analysis.

Qualifications

QUALIFYING CRITERIA

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI).
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

#J-18808-Ljbffr

Only applications through Dittohire will be considered. DO NOT send your CV/job application via email

JOB PURPOSE

The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

KEY RESPONSIBILITIES

Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

QUALIFYING CRITERIA

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

Only applications through Dittohire will be considered. DO NOT send your CV/job application via email JOB PURPOSE The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth. KEY RESPONSIBILITIES Team Leadership & Management Lead, mentor, and manage the performance and professional development of the Business Intelligence team. Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution. Foster a collaborative environment that encourages knowledge sharing and high performance. Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members. Application Support Management Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems. Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries. Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training. Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution. Manage communication with business users regarding ticket status, resolution timelines, and system outages. System Development Lifecycle (SDLC) Management Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria. Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems. Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements. Plan and execute seamless system deployments and deliver effective user training programs. Strategic Project Development & Execution Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage. Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies. Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives. Business Intelligence & Data Governance Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis. Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data. Assist business with complex excel analysis. QUALIFYING CRITERIA Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous. A minimum of 8 years of experience in a business analysis, systems analysis, or related role. At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals. Demonstrable experience managing the full project lifecycle for software or system implementations. Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI) Solid understanding and practical experience with Master Data Management (MDM) principles. Strong troubleshooting skills and root-cause analysis ability. Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Working knowledge on translating business needs into technical specifications. Experience in report writing and executive feedback. Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable. QUALIFYING ATTRIBUTES Leadership: Strong ability to lead, inspire, and develop a high-performing team. Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change. Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems. Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels. Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels. Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team. We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful. Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.