2 Brand Activation jobs in South Africa
Head of Influencer Campaign Management
Posted 2 days ago
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Job Description
We're Hiring: Head of Influencer Campaign Management
Location: Cape Town (3 days in-office, 2 days remote)
Start Date: 1 September (or as soon as possible)
Salary: R40,000-R45,000 CTC/month
Are you a strategically-minded marketing campaign expert who knows how to run seamless, high-impact executions from start to finish? We’re on the hunt for a Head of Influencer Campaign Management to lead our ICM department and elevate our campaigns from great to groundbreaking.
You’ll manage and mentor a high-performing team, own the influencer recruitment and selection process, and ensure every campaign lands with impact. From trend-spotting and process innovation to flawless execution and KPI-busting - this role is all about making influencer magic happen at scale.
You’ll thrive here if you:
Think strategically, act decisively, and troubleshoot like a boss
Highly detail orientated, love process and data just as much as creativity
Have top-tier leadership skills and can inspire a team and build a culture of excellence
Key Responsibilities:
- Lead and mentor the ICM team, ensuring flawless influencer campaign execution across all projects.
- Oversee influencer selection, database growth, and recruitment strategies that align with campaign goals.
- Drive operational efficiency by refining workflows and quality checks across all phases of influencer campaigns.
- Review and optimize briefing, survey, and content processes, ensuring every touchpoint is sharp, compliant, and aligned with the brand.
- Collaborate across teams to ensure project KPIs are met, insights are surfaced, and challenges are proactively solved.
- Champion process innovation, reporting accuracy, and team development.
We’re Looking For:
- A seasoned marketing or digital campaign manager with 8+ years’ experience in a fast-paced agency or brand environment.
- A confident team leader who knows how to mentor others while managing complex deliverables and campaign timelines.
- Someone who’s comfortable working across platforms, data, workflows, and people with strong instincts for quality and operational rigour.
- A positive culture contributor who values structure, accountability, and collaboration in equal measure.
Join us in shaping standout campaigns that move the dial for our clients and set new standards for influencer marketing across South Africa and beyond.
Ready to lead the charge? Send your CV through this LinkedIn job application.
#InfluencerMarketing #MarketingJobs #CampaignManager #NowHiring #CapeTownJobs #DigitalMarketing #LeadershipRoles
#J-18808-LjbffrCustomer Value Management: Campaign Specialist
Posted 18 days ago
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Job Description
Listing reference: track_001372
Listing status: Under Review
Apply by: 9 May 2025
Position summaryJob category: Call Centre and Telesales
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes
IntroductionSince 1996, we’ve used data to understand people and their needs, in order to develop technology and services that help them look after their families, homes, cars and businesses. Tracker is seeking a highly skilled Customer Value Management: Campaign Specialist to be located at Tracker’s Head office based in Johannesburg.Purpose of the role:Campaign Performance & Analysis: Conduct in-depth performance analysis to support the design, execution, and measurement of CVM campaigns across the customer lifecycle.Campaign Planning & Forecasting: Develop strategic plans and accurate forecasts for CVM campaigns and promotional offers.Operational & Strategic Support: Drive operational efficiency and informed decision-making by analysing subscriber data, creating business cases, and conducting financial assessments.System & Process Training: Train outsourced contact centres and internal teams on Tracker systems, campaign nuances, and best practices to ensure seamless execution and scalability.
Training & Documentation
- Train outsourced contact centres and internal teams on Tracker systems, products, processes and campaign nuances.
- Document standard operating procedures (SOPs) and best practices for scalability.
- Provide ongoing support and coaching to enhance operational efficiency.
Campaign Management & Performance
- Design, plan and segment campaigns.
- Track and optimize performance to ensure consultants meet targets.
- Conduct performance analysis to improve CVM campaigns.
- Develop detailed plans and accurate forecasts for campaigns and promotions.
Stakeholder & Process Alignment
- Liaise with Finance, Marketing, BI, and Operations to align strategies.
- Identify gaps in operational workflows to enhance efficiency.
- Act as the primary contact for system-related queries, troubleshooting & processes.
- Perform subscriber analysis and create business cases to support strategic decisions.
- Engage in churn forum discussions.
- Identify ARPU enhancement opportunities through data analysis.
- Track and report on CVM campaigns to manage the customer lifecycle.
- Present data-driven business case propositions for campaign optimization.
- Implement strategies to enhance customer value, customer experience and retention.
- National Diploma in Call Centre Management, Marketing Management or a related field. NQF level 6 qualification.
- FAIS and/or RE5 Advantageous
- Minimum of 3 – 5 years of Contact Centre experience in commercial operations/revenue generating environments and customer engagement initiatives, leveraging data-driven insights for decision-making.
- Experience in campaign performance analysis and forecasting.
- Background in training teams on systems and processes, ensuring operational efficiency and scalability.
- Track record demonstrating strong analytical, operational and business strategy skills.
- Track record demonstrating proficiency in working with large datasets using tools such as advanced Excel & QlikSense.
- Track record demonstrating ability to communicate findings effectively, both verbally and visually.
- Track record demonstrating ability to analyse qualitative and quantitative data and use that data to develop an understanding of market & consumer behaviour to recommend an appropriate treatment plan.
- Excellent understanding of Tracker systems, products and processes will be advantageous.
- Solid business acumen and financial insights
- Ability to work under pressure.
- Ability to work independently.
- Logical & methodical attention to detail.
- Outstanding analytical skills.
- The ability to influence diverse teams.
- High degree of emotional intelligence.
- Good judgment, diplomacy and tact.
Please Note: If you are not contacted within 4 weeks, consider your application unsuccessful.
TRACKER IS COMMITTED TO EMPLOYMENT EQUITY IN THE WORKPLACE
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