28 Board Liaison jobs in South Africa

Purpose of the Job
The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Key Responsibilities
Customer Relations

• Receive, action and resolve queries within 45 minutes and close off the collection
• Ensure details on a collection request are accurate
• Hand all unaccepted quotes to Sales to be followed through
• Manage and resolve all subcontractor and agent queries
• Receive and execute collection requests telephonically
• Ensure constant awareness of any operational difficulties and advise customers accordingly

Reporting

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Advise the Sales department of none/reduced usage by regular customers

Communication

• Encourage positive communication between departments
• Liaise with customers and Value Express to execute services of collection, delivery, query or quote
• Liaise with operations to ensure customers' requests are carried out
• Liaise with Managers with regards to accounts on credit hold

Administration

• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager

Adhoc

• Assist in relevant operations/operational functions as required

Minimum Requirements

• Grade 12 (Matric)

Skills Required

• Detail-oriented
• Customer Relationship Management
• Statistical and numerical ability
• Excellent verbal and written communication skills

Job Description
We are seeking a highly organized and detail-oriented Attorney Liaison Administrator with proven experience in conveyancing to support our legal and property transfer operations. The successful candidate will act as the primary point of contact between our organization and external attorneys, ensuring smooth communication, document flow, and compliance with legal processes related to property transactions.

Job Responsibility

• Serve as the liaison between the company and external conveyancing attorneys.
• Manage and track the progress of property transfer files from instruction to registration.
• Ensure all conveyancing documentation is accurate, complete, and submitted within required timeframes.
• Coordinate with attorneys to resolve queries, delays, or discrepancies in property transactions.
• Maintain a comprehensive database of attorney contacts, transfer timelines, and file statuses.
• Monitor compliance with legal and regulatory requirements in property transfers.
• Prepare regular reports on conveyancing progress and attorney performance.
• Assist with the drafting and review of legal correspondence and documentation.
• Support internal teams with legal queries related to property transfers.
• Ensure confidentiality and secure handling of sensitive legal documents.

Qualifications And Experience

• Matric (Grade 12) is essential.
• NQF 6 (preferred)
• Minimum 3–5 years' experience in conveyancing administration or a similar legal support role.
• A legal or paralegal qualification will be advantageous.
• Conveyancing certification or training is highly desirable.
• Collate experience

Additional Requirements

• Strong understanding of the South African property transfer process and related legal documentation.
• Excellent communication and interpersonal skills to manage attorney relationships.
• High level of accuracy and attention to detail.
• Ability to work under pressure and manage multiple files simultaneously. Proficiency in MS Office Suite and conveyancing software
• Strong organizational and time management skills.

*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. *
29/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Description

We are seeking a highly organized and detail-oriented Attorney Liaison Administrator with proven experience in conveyancing to support our legal and property transfer operations. The successful candidate will act as the primary point of contact between our organization and external attorneys, ensuring smooth communication, document flow, and compliance with legal processes related to property transactions.

Job Responsibility

• Serve as the liaison between the company and external conveyancing attorneys.
• Manage and track the progress of property transfer files from instruction to registration.
• Ensure all conveyancing documentation is accurate, complete, and submitted within required timeframes.
• Coordinate with attorneys to resolve queries, delays, or discrepancies in property transactions.
• Maintain a comprehensive database of attorney contacts, transfer timelines, and file statuses.
• Monitor compliance with legal and regulatory requirements in property transfers.
• Prepare regular reports on conveyancing progress and attorney performance.
• Assist with the drafting and review of legal correspondence and documentation.
• Support internal teams with legal queries related to property transfers.
• Ensure confidentiality and secure handling of sensitive legal documents.

Qualifications and Experience

• Matric (Grade 12) is essential.
• NQF 6 (preferred)
• Minimum 3–5 years' experience in conveyancing administration or a similar legal support role.
• A legal or paralegal qualification will be advantageous.
• Conveyancing certification or training is highly desirable.
• Collate experience

Additional Requirements

• Strong understanding of the South African property transfer process and related legal documentation.
• Excellent communication and interpersonal skills to manage attorney relationships.
• High level of accuracy and attention to detail.
• Ability to work under pressure and manage multiple files simultaneously. Proficiency in MS Office Suite and conveyancing software
• Strong organizational and time management skills.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Customer Liaison Officer

Location: Unit 4, Gate 3, Protea Industrial Park, 7 Protea St, Aureus, Randfontein, 1760

Company: Sheq Safety CC

Closing Date: 24 October 2025 at 12h00

Email Applications To:

About the Role

We are looking for a Customer Liaison Officer who will serve as the vital link between our customers and internal departments — ensuring smooth order flow, clear communication, and the timely delivery of goods and services.

The purpose of this role is to support business growth by increasing sales and revenue from Direct Customers and Co-operatives, while maintaining the highest levels of customer satisfaction and service excellence. Given that a significant portion of our customer base communicates primarily in Afrikaans, proficiency in both Afrikaans and English is essential to ensure effective communication, accurate order processing, and a positive customer experience.

Key Responsibilities

· Act as the focal point for customer queries, feedback, and problem resolution.

· Coordinate with internal teams to provide accurate and timeous updates on order

availability and delivery timelines.

· Oversee the entire order process — from receipt to delivery — and confirm order

fulfilment.

· Ensure customers receive their orders accurately and on schedule.

· Liaise with Logistics to ensure on-time deliveries.

· Submit daily Back Order Reports on all orders older than two weeks.

· Maintain accurate data and update reports in real time.

· Manage purchasing orders, verify receipts, track stock levels, and prevent overstocking

or shortages.

· Prepare inventory and delivery reports, noting any damaged or missing stock.

· Maintain up-to-date records of all purchases, pricing, and order details.

Key Performance Indicators (KPIs)

· Prompt response to customer emails daily.

· Accurate feedback provided without rework.

· No late deliveries beyond agreed due dates.

· Full compliance with reporting deadlines (Back-order reports).

· High customer satisfaction and positive service feedback.

· Accurate inventory data capture and reporting.

Qualifications & Experience

· Matric / High School Diploma or equivalent.

· Prior experience in order processing, customer service, or liaison roles is an advantage.

· Understanding of warehouse and inventory management processes.

· Experience in customer engagement and coordinating internal operations.

Competencies

· Strong computer literacy and data-entry accuracy.

· Excellent communication and interpersonal skills.

· Highly organised, detail-oriented, and capable of multitasking.

· Knowledge of ERP or order management systems preferred.

· Sound problem-solving and decision-making skills.

· Adaptable and able to thrive in a fast-paced environment.

Personal Attributes

· Adaptable: Open-minded, receptive to feedback, and willing to learn.

· Influential: Able to communicate persuasively and empathetically.

· Decisive: Makes firm, informed decisions efficiently.

· Intuitive: Uses experience and good judgment when faced with limited information.

· Results-driven: Goal-oriented, hardworking, and committed to achieving excellence.

Why Join Us?

This is an exciting opportunity to join a dynamic company where your communication skills and operational insight can make a tangible difference in customer experience and business growth.

Job Type: Full-time

Pay: R20 000,00 - R23 000,00 per month

Work Location: In person

Job Purpose

The Guest Relations Officer is responsible for being the point of contact for all guest queries, co-ordinating guest activity requests and providing exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities
• Be familiar with the hotel and resort facilities, promotions and activities

Co-ordinated Guest Activities

• Attend promptly to customers' enquiries and assist them with co-ordinating activities during their stay including:
• Restaurant reservations
• Game drives
• Transport
• Sporting and entertainment activities
• Any other activity as is relevant to business unit facilities
  • Liaise with suppliers in co-ordinating guest activities
  • Provide feedback to guests with regards confirmation of arrangements of leisure activities or any challenges experienced
• Assist with answering the telephone at the concierge desk and porte cochere
• Handle guest complaints, and escalate when required.
• Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
• Be present in the hotel lobby and maintain proper decorum at all times.
• Escort guests to their rooms and explain hotel facilities
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions

Stakeholder Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies guests and understand their preferences
• Educate guests on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Communicate and update the business unit and relevant departments, as well as external suppliers with regards special requests.
• Build effective internal and external relationships to ensure synergy of guest experience
• Follow up with internal departments to ensure that guest requests are met on time

Education

• Grade 12

Experience

• 2 years experience in a customer service environment, preferably in a hotel environment

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Skills and Knowledge

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual

Equity

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
• Capturing and processing orders timeously and correctly.
• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
• Building and maintaining customer relationships
• Resolving all customer queries within an acceptable timeframe
• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
• Focus on empowering the team and focus on continuous development and improvement.

Requirements

• Grade 12
• Preferred certification in Administration/ related qualification in supply chain management
• Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.
• knowledge of CRM and Order Management – SAGE/Granite reporting
• Experience in invoice Administration / Debtors
• Project Management
• Customer service, communication, and time management

When applying for jobs, ensure that you have the minimum job requirements.

If you are not residing in the mentioned location, note that relocation will be required if successful.

The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of The closing date for internal applications is 08 October 2025. Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.

Duties & Responsibilities

• To ensure that guests are greeted courteously.
• To be readily available at all times to deal with problems or complaints.
• To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
• To ensure effective liaison between front of house and back of house departments.
• To ensure effective and speedy service.
• To ensure that enquiries, messages, are dealt with courteously and efficiently.
• To ensure that all Front of House areas are clean and tidy at all times.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
• To monitor trends within the industry and make suggestions how these could be implemented.

Skills and Competencies

• Be able to communicate and understand the predominant language(s) of the canteen's trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop down.
• Must have the stamina to work 45-50 hours per week.

Qualifications

• National Senior Certificate (Matric)

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview:

The position of Client Liaison Officer is based in a call centre environment and requires flexibility to work rotating shifts including evenings, weekends, and public holidays.

The nature of this role involves conforming to call centre conditions and structures.

Hours: This position requires flexibility in working hours as schedules may vary to meet operational needs.

• Telephonic contact with clients to assess their needs, capturing data and referring on where required.
• Data Corrections including data filtering and clean up where necessary.
• Entering of cases on the Lyra database.
• Project coordination and maintenance.
• General administration as required by the National Support Centre Manager.
• Allocation of work to different sections within the National Support Centre.
• Conduct Client Satisfaction surveys where applicable.
• Initiate outbound calls to clients to arrange referrals where required.

• Matric.
• At least 1 year call centre experience.
• Experience in an EAP environment is desirable.

• Excellent telephonic communication Skills.
• Excellent customer service skills
• Ability to work in a high pressure environment.
• Friendly and caring.
• Proficient in all Google Suite applications.
• Excellent administrative skills.
• Goal orientated.
• Self-driven & Proactive.
• Good time management.
• Fluent in English and an African language (or other SA language).

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact For more information about how we use and retain your information, please see our Workforce Privacy Notice."