82 Bnb Assistant jobs in South Africa
Front Desk Agent
Posted today
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Company Description
HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.
The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.
The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.
Job Description
Job Purpose
Provide a naturally friendly, helpful, and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Takes responsibility for the smooth and efficient operation of the Front Office shift as his/her primary operational responsibility by performing all process and service tasks to the standard of a Luxury Hotel. Works closely with the relevant Department Teams to ensure a coordinated service effort between Front Office and the different department teams, and that Front Office facilities and equipment are maintained in perfect condition and working order.
Primary Responsibilities
General Responsibilities
- Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests
- Effectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel
- Effectively utilises property management software and tools to monitor the preferences of Hotel Guests
- Effectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees
- Ensures efficient collaboration and communication with other service departments
Customer Specific Responsibilities
- Assists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision
- Ensures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences
- Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.
People Specific Responsibilities
- With the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service
- Actively participates in the continuous development of Self and Department Team Members
- Conscientiously participates in personal feedback and performance appraisals
- Actively supports an environment that contributes to positive employee engagement and commitment to the job.
Quality Specific Responsibilities
- Ensures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures
- Notices and communicates opportunities to further improve quality standards
- Responds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics
- Works accurately with systems and methods that capture and communicate Guests' preferences, likes and dislikes as appropriate without compromising their privacy.
Finance Specific Responsibilities
- Performs a daily "Pit-Check" process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.
- Looks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience
- Reports imminent 'stock-outs' to avoid service compromise
- Actively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.
Qualifications
- Proficient user in OPERA Cloud
- 2 years of previous experience in hospitality Front Office operations of a luxury hotel
- Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
- Degree or equivalent in Hospitality Management / Leadership
- Significant Background in Front Office Service of a luxury hotel
- High degree of confidentiality and protection of sensitive information
- Committed to creating environments and systems that enable the delivery of exceptional and personalised services
- Displays a sense of urgency and dedication to meeting the needs and wishes of others.
- Beginner Microsoft 365: Microsoft Excel, Word, Excel, PowerPoint, Outlook
Additional Information
What Awaits You.
- The opportunity to join an international and innovative and fast-growing group.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.
Front Desk Agent
Posted 10 days ago
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Front Desk Agent – Luxury Boutique Hotel, Franschhoek
Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel based in the heart of Franschhoek. This role is ideal for a well-presented and customer-oriented individual who thrives in a refined hospitality environment.
Key Responsibilities:
Welcome guests warmly and ensure a smooth check-in and check-out process.
Handle reservations, guest enquiries, and room allocations efficiently.
Provide exceptional customer service and resolve guest issues promptly and professionally.
Maintain accurate guest records and billing information.
Liaise with housekeeping and other departments to ensure seamless guest experiences.
Uphold the property’s standards of professionalism, presentation, and discretion at all times.
Requirements:
Previous experience in a front office or guest relations role within a luxury hotel environment.
Strong communication and interpersonal skills.
Excellent organisational and administrative abilities.
Proficiency in hotel management systems and Microsoft Office Suite.
A professional, well-groomed appearance and a passion for delivering outstanding guest service.
Salary: Negotiable depending on experience.
This is an excellent opportunity for a hospitality professional to join a prestigious property and develop their career within a luxury setting. Apply now to become part of a dedicated and dynamic team in beautiful Franschhoek.
Guest Services Agent
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As a Guest Services Agent at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you're looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Serve as the primary point of contact to ensure personalised, prompt and flawless service to all guests throughout their stay
- Provide accurate information to guests in a courteous manner; fill all reasonable guests requests and requirements; and anticipates guests needs to exceed expectations
- Ensure that assistance is being provided at all times to guests by making reservations, booking tours, checking guests in online for their flights etc.
- Handle all guests' requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action and ensuring follow-through where required.
- Provide information about hotel amenities and promote hotel services.
- Anticipate guest needs and build rapport with guests.
- Handle incoming and outgoing mail packages and faxes.
- Stay self-informed on what activities are available in the city and surrounds; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
- Keep management well informed of any guest's concerns or complaints, and the action taken.
- Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours etc).
- Work closely with the Porters to ensure the smooth handling of guests and customer vehicles.
What You Bring:
- Diploma / Degree from a reputable hotel school.
- 1 to 2 years' experience in Guest Services or similar role within a luxury hotel environment.
- Experience with hotel reservations software – advantageous.
- Strong verbal and written communication skills.
- Good organisational skills.
- Proficient in MS Office
- Excellent customer service skills.
- Time Management skills.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Guest Experience Expert (Front Desk Agent) - Johannesburg Marriott Hotel Melrose Arch
Posted 1 day ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa, 2076VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Communications
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Print contingency lists to have a record of all guests in case of emergency.
Guest Services
+ Arrange transportation (e.g., taxi, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_Preference will be given to South African nationals in line with government employment policies._
_#LI-WD1_
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Customer Care Agent and Front Desk Sales
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Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent to join our dedicated team.
**Key Responsibilities:**
**Customer Support:** Provide first-class customer service through various online channels, including email, live chat, and social media, addressing customer inquiries, issues, and concerns promptly and professionally.
**Sales Assistance:** Assist customers with product selection, order placement, and payment processing, driving sales and ensuring a seamless shopping experience.
**Order Management:** Manage and monitor customer orders, including order tracking, returns, and exchanges, ensuring accurate and timely resolutions.
**Product Knowledge:** Stay up-to-date with our product offerings, features, and promotions to provide accurate and informative responses to customer queries.
**Issue Resolution:** Investigate and resolve customer complaints, escalate complex issues as needed, and maintain comprehensive records of customer interactions.
**Feedback and Improvement:** Gather customer feedback and insights to help improve our services and products continually.
**Team Collaboration:** Collaborate with cross-functional teams, including logistics and sales, to ensure a unified approach to customer care.
**Qualifications:**
Minimum of 2 years of experience in front desk sales and customer care.
Exceptional communication and interpersonal skills, both written and verbal.
Proficiency with online customer service tools and platforms.
Strong problem-solving abilities and a customer-centric mindset.
Familiarity with e-commerce and online shopping processes.
Ability to work in a fast-paced, dynamic environment.
Detail-oriented with excellent organizational skills.
A positive attitude and a passion for customer satisfaction.
**How to Apply:**
If you are a results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience with the subject line "Front Desk Sales and Customer Care Agent Application."
Join our team and be a part of a company dedicated to providing exceptional service and quality products to our customers. We look forward to welcoming you to Gadgetboss
Job Type: Full-time
Pay: R5 500,00 - R7 000,00 per month
Work Location: In person
Front Desk
Posted today
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About Us
Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.
Job Summary
We are looking for a friendly, reliable, and detail-oriented Front Desk / Reservations Agent to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.
Key Responsibilities
Front Desk:
- Greet all guests with a warm, professional demeanour.
- Perform check-in and check-out procedures efficiently using hotel software (PMS).
- Answer guest inquiries in person, over the phone, and via email.
- Process payments, post charges, and maintain accurate guest folios.
- Address guest concerns and resolve issues promptly or escalate as needed.
- Coordinate with housekeeping and maintenance to meet guest needs.
Reservations:
- Handle new reservations, modifications, and cancellations via phone, email, and OTA platforms , Agoda, etc.).
- Accurately enter bookings into the hotel's Property Management System.
- Monitor room availability to maximize occupancy.
- Upsell room types, amenities, and packages when appropriate.
- Confirm reservations and send booking confirmations to guests.
- Manage group bookings and special requests.
Requirements
- High school diploma or equivalent required.
- Prior experience in hotel front desk or reservations preferred.
- Familiarity with hotel PMS software is a plus.
- Excellent communication and customer service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Flexible availability, including nights, weekends, and holidays.
- Basic computer skills (Microsoft Office, email, data entry).
Salary
- Market related
Schedule
- 8-hour shifts
- Morning, evening, weekend and public holiday availability required
How to Apply
Submit your application directly through Indeed with your resume and a brief cover letter. We look forward to welcoming a new member to our front desk team
Job Types: Full-time, Permanent
Work Location: In person
Front Desk
Posted today
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Front Desk & Student Recruiter
Are you passionate about education, people, and helping the next generation of fashion creatives find their path?
The
Front Desk and Student Recruiter
serves as the first point of contact for the
Design Academy of Fashion (DAF)
, embodying the Academy's values and delivering a warm, professional, and informed experience to prospective students, visitors, and stakeholders.
This role is pivotal in
student recruitment and engagement
—guiding enquiries, managing admissions for the Bachelor of Fashion, short courses, and the Foundation Programme, while ensuring accurate and timely communication and administration.
You'll also play a key part in
marketing and student growth strategy
by supporting lead conversion, maintaining customer records, and contributing to campaigns, career exhibitions, and outreach efforts. The role requires someone who can improve recruitment processes and actively support the continued growth of DAF's student body.
DUTIES & RESPONSIBILITIES
- Front Desk Operations
- Student Recruitment & Enquiry Management
- Short Course Administration: planning, liaising with lecturers, students, and fee payers
- Marketing & Growth Support
- Managing customer and leads database
- Responding to and guiding queries accurately and courteously
- Student and Staff Admin Support
- Representing DAF at high school career exhibitions in the Western Cape
- Maintaining accurate knowledge of DAF's courses, ethos, events, and policies
KEY ATTRIBUTES
- Professional, warm, and approachable, with excellent interpersonal and communication skills
- Strong organisational and administrative abilities
- Tech-savvy: confident with CRM systems, Xero, SharePoint, Excel, and communication platforms
- Marketing-minded: proactive in suggesting and supporting student recruitment campaigns
- Detail-oriented and reliable in managing student records and customer information
- Able to self-manage, take initiative, and collaborate effectively across departments
CAMPUS
: The Old Biscuit Mill, Woodstock, Cape Town
HOURS
: 8:00 to 16:00 Monday to Friday.
CONTRACT
: Permanent Full-time position.
START DATE
: 1 November 2025 (or earlier)
SALARY RANGE
: R12,000 - R15,000/per month CTC with performance-related bonus.
OCCASIONAL AFTER HOURS:
Some Career Exhibitions and occasional Saturday Open Days.
IN-PERSON REQUIREMENT
: Fully on-campus position.
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Front Desk Coordinator
Posted 5 days ago
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Key Responsibilities
Professional Conduct
• Conduct yourself with honesty, integrity, and loyalty throughout your employment.
• Carry out all duties and functions as assigned by management.
• Comply with all lawful and reasonable instructions issued by your supervisors.
• Promote and uphold the professional image and reputation of SCINMed.
• Maintain a respectful, friendly, and helpful approach toward clients and colleagues.
• Ensure neat, polished personal appearance in line with SCINMed’s grooming standards.
• Communicate clearly, courteously, and professionally at all times.
• Serve as a key point of contact, facilitating efficient communication across the team.
• Collaborate as a supportive and cooperative team member.
• Use initiative and problem-solving skills to manage challenges proactively.
• Work efficiently under pressure while maintaining service quality.
• Manage time effectively to meet deadlines and ensure smooth daily operations.
• Regularly review and optimize the appointment schedule.
• Follow all policies, protocols, and SOPs consistently.
Daily Duties
• Manage petty cash, monitor the opening float, and track cash flow accurately.
• Check and verify daily sales closures across systems.
• Process EFT payment adjustments and monitor related email communications.
• Send booking confirmations to spa clients for the following day.
• Send appointment reminders to doctor’s patients two days in advance.
• Call doctor’s patients to confirm next-day appointments.
• Monitor and promptly respond to voicemails and incoming emails.
• Communicate with Finance on outstanding debtor accounts.
• Email doctor’s daily schedule in advance and again on the day of appointments.
• Prepare, retrieve, and maintain patient files (new and existing).
• Coordinate doctor’s appointments, managing times, durations, and treatment sequences.
• Respond to all online queries within two hours of receipt.
• Professionally manage phone, walk-in, and digital booking requests.
• Confirm same-day appointments and ensure all files are filed at day-end.
• Accurately complete daily cash-up procedures.
• Clock in/out on Zenoti system for attendance records.
Weekly
• Follow up on all online queries and update the online query spreadsheet.
• Monitor treatment schedule follow-ups and client engagement.
• Update WhatsApp stories with promotional material.
• Collect and manage daily guest feedback.
• Participate in maintaining cleanliness and order in the spa.
Monthly Duties
• Finalize treatment schedule spreadsheet by the 2nd of each month for reporting.
• Review outstanding accounts with management, generate invoices, and send to clients.
• Update account spreadsheets to reflect invoicing and payments.
• Distribute promotional messages via SMS/WhatsApp.
• Prepare monthly marketing/advertising ideas for management review.
• Maintain a list of clients overdue for follow-up appointments.
• Assist with stock ordering and inventory control.
Additional Responsibilities
• Take on any other duties as reasonably requested by management.
• Actively support team collaboration and knowledge sharing.
• Represent SCINMed’s values, professionalism, and strategic vision in all interactions.
Front Desk Receptionist
Posted today
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ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
About the Role:
We are seeking a professional and reliable Front Desk Receptionist to join a growing US-based outpatient physical therapy practice. The role focuses on delivering exceptional customer service, managing patient scheduling, and supporting administrative tasks for patients affiliated with third-party insurers.
WORKING HOURS: Monday – Friday | 17:00pm – 2:00am South Africa Time (these times are subject to change depending on daylight savings in the United States)
Key Responsibilities:
- Handle inbound and outbound calls to schedule patient appointments.
- Update and maintain third-party insurance information.
- Assist with Medicaid authorizations when required.
- Support occasional collections for self-pay patients.
- Provide excellent customer service, ensuring a positive patient experience.
- Perform general administrative tasks as required.
PLEASE NOTE
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Work Environment: This is a remote role.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Industry Experience:
Exposure to US healthcare or insurance processes.
Previous experience in frontline reception and customer service is essential.
Soft Skills:
Excellent written and verbal English communication skills.
- Patient, empathetic, and professional phone demeanour.
- Strong attention to detail and accuracy.
Ability to work independently and manage time effectively during US business hours.
Technical Skills:
MS Office (Word, Outlook, etc.).
Comfortable learning new software or platforms as required.
Benefits:
Fully remote work.
- Opportunity to work with a growing US healthcare provider.
If you are not contacted within 14 working days, please consider your application unsuccessful.
Front Desk Receptionist
Posted today
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Job Title: Front Desk Receptionist (Hospitality)
Location: Randburg, Johannesburg
Employment Type: Full-Time
About the Role
We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival.
Minimum Requirements
- 3+ years of front desk experience (hospitality or related industry)
- Must reside in or near Randburg
- Must be proficient in using NightsBridge, or similar booking systems
- Strong communication and customer service skills
- Willingness to work late shifts and weekends as required
- Professional appearance and fluent in English (additional languages an advantage)
- Attention to detail and accuracy under pressure
- Ability to work independently and as part of a team
- Organised, professional and guest-focused
Key Responsibilities
- Manage check-ins, check-outs and guest enquiries
- Operate booking platforms (NightsBridge, , etc.) and update reservations
- Handle payments, invoices and guest accounts
- Respond to phone calls, emails, walk-ins and online booking queries
- Coordinate with housekeeping and management on guest needs
- Maintain a welcoming and professional front desk environment
- Upsell rooms and services where appropriate to maximise revenue
- Maintain knowledge of room types, rates and special offers
- Ensure all guest requests and preferences are noted and communicated
- Respond to guest queries and resolve issues professionally and promptly
- Generate daily reservation reports as required
What We Offer
- Competitive salary and growth opportunities
- Exposure to the hospitality and event industry
- Supportive and professional work environment
How to Apply
Please send your CV and a short cover letter to:
*Only shortlisted candidates will be contacted.