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DP World City of Johannesburg, Gauteng, South Africa

DP World City of Johannesburg, Gauteng, South Africa

Director Key Account Management Chemical in Sub-Saharan Africa will focus on DP World’s top-tier strategic clients across Chemical industry in Sub-Saharan Africa. Responsible for cross-selling and up-selling all DP World capabilities to existing clients and developing the business in alignment with the overall strategy. Being the support point of contact from operations for all key client matters, anticipating client needs based on industry and global trends and client performance.

The Key Account Management Chemical SSA will be responsible for maintaining and growing the existing book of business and finding new clients in the Chemical space. The role requires a successful collaboration between operations and commercial on contract renewal strategies and addressing scope change opportunities (cross-selling and up-selling) commercially within the existing business. Influence and assist with operational implementation, contributing to client’s satisfaction, reducing risk and improve profitability.

Job Context

Key Account Management Chemical SSA is critical for the success of DP World’s growth strategy and to maintain global and regional relationship with its key clients across the Chemical industry vertical.

The role will focus on client growth through extension of DP World capability offering within existing accounts (farming) as well as hunting for new business in SSA region. This role will also link with Global Key Accounts Management to align strategies and to assist in opening doors for global accounts in the SSA region as well as drive cohesion between business units in SSA.

Director Key Account Management Chemical SSA will work and influence all leaders of all relevant support functions to ensure all commercial activities are supported (operations, operational excellence, finance, IT, HR, legal,) She/he will provide leadership, processes and direction to the commercial organization and she/he will develop talents being accessible, hands-on and leading by example.

Key Performance Areas:

• Accountable for coordinating and assisting in implementing the KAM Framework for strategic existing Chemical clients, providing direction and promoting collaboration with BD Sales and operational teams.
• Meet and exceed financial growth targets for the assigned global Chemical customer accounts and/or new customers annually and expand our geographic and solutions offering footprint with these accounts across DP World service portfolio
• Maintain understanding of customers’ expectations relative to operational solutions, costs and results
• Keep key account plans relevant and up to date and measure/follow up on the strategic actions of the key account and also highlight progress to date
• Identify and in collaboration with account owners and sponsors, assist in develop relationships with key decision makers at all levels within an account
• Manage governance structure and Communications Plan by assisting scheduling and facilitating Biannual and Quarterly Business Reviews with assigned strategic clients as well as monthly operational meetings.
• Construct Account Plans in consultation with operations to understand the customer's business (strategically, operationally, financially), understand the customer's buying process and identify all influences, intimately understanding their requirements
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Generating new Greenfields business by applying end-to-end DP World model in designing of end-to-end solutions.
• Coordinate RFQs for new business opportunities as required and renewals of existing business with assigned clients engaging other functions as required and own the commercial relationship and contract negotiations
• Follow the internal commercial process, procedures and thresholds
• Foster a close cooperation between Account Management, Business Development (Sales), Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.)
• Partner with colleagues in other regions on broader opportunities for global clients and industry verticals
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

Qualifications Required:

• Degree or equivalent in Supply Chain, Business Administration or Transport/Logistics
• Proven track record of having consistently achieved on a sales quota at a relevant scale

Experience and Skills Required:

• Minimum >8 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on Key Account Management or Sales role.
• Leading and managing a team
• Experience in Key Account Management and/or Sales
• Experience in Chemical Market/Industry in SA and/or SSA
• Experience within Logistics
• Exposure to and working knowledge of all facets of contractual requirements.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

• Seniority level Director

• Employment type Full-time

• Job function Management
• Industries Transportation, Logistics, Supply Chain and Storage

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An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .

• Developing solid , lasting, and trusting relationships between major key clients.
• Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
• New business development , tracking, awareness of, and attending to all client queries and expectations.
• Anticipating key account changes and improvements.
• Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.

• Relevant degree in marketing, sales, business administration or equivalent.
• 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
• Experience in managing multiple client accounts in the aggregate industry.
• Understanding of business analysis and delivery requirements.
• Strong leadership and negotiation skills.
• Own reliable transport with a valid driver’s license.

Annual Cost to Company

If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at

NEW BUSINESS DEVELOPMENT / SALES: GUARDING DIVISION

The New Business Development department seeks to employ New Business Development Representative in the East Rand / Mpumalanga Area.

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating, and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge.
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached.
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold.
• Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating, and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

Minimum Requirements:

• Sales diploma or equivalent qualifications.
• Previous Sales experience – proven track record will be essential.
• At least 5 years’ experience in sales in a similar position.
• PSIRA Grading will be an advantage.
• 2 - 4 Years Sales Experience in Security preferably.
• Fully Bilingual. Additional Languages will be an advantage.
• Excellent Verbal and Written communication.
• Capable to work under pressure and for extended hours, if required.
• Previous experience in the Security industry would be a distinct advantage.
• Full competence in the use and application of the MS Office suite programs.
• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Must always be professional and well presented.
• Clear Criminal Record and No Pending Cases.
• Valid driver’s license.
• Own Reliable Transport.
• Must be prepared and willing to travel.
• Should reside in the East Rand area.

Behavioral/Core Competencies:

• Excellent Customer focus & service skills
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• High level of Integrity
• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Teamwork

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organisational skills

Interested candidates whose credentials best match the requirements can apply via the platform.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.