620 Bilingual Support jobs in South Africa

This role is posted under
South Africa
for location purposes, but we welcome
Dutch
-speaking applicants from other countries as well.

We Could Use Someone Like You in Our Crew.

ModSquad has partnered with a top music streaming platform, and we're looking for friendly, people-focused Customer Support pros to join our fully remote team.

As a member of this team, you'll respond to customer inquiries via inbound messages in Dutch and English.

Orientation & Production Hours (All times in Pacific Time)

Orientation (8 weeks, 40 hours per week):

• Phase 1 (4 weeks): 4 AM - 1 PM
• Phase 2 (4 weeks): Self-scheduled between 7 AM - 3 AM

Production Hours:

Available shifts daily, 7 AM - 3 AM

Commitments:

• Self-schedule a minimum of 25 hours per week
• Of those 25 hours, at least 12 weekend hours are required
• 180 days (as needed)

Need help with time zones? Try World Time Buddy

and use Sacramento, CA as your first location.

What We're Looking For:

• A passion for helping people
• Clear communication and problem-solving skills
• Chat experience handling 3-5 customers at once
• Fluent in Dutch and English (business level)
• Calm, kind, and quick-thinking under pressure

What You'll Need:

• Windows 10+ computer (laptop or desktop)
• Webcam and smartphone
• Willingness to install ModSquad's security tools
• Reliable internet (at least 25 Mbps)
• 8 GB of RAM (or more)
• Dual monitors strongly recommended

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Company Description

Amalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative engagement methods to help businesses reach their full potential. We empower our clients by carrying their brand voice to every customer interaction, providing peace of mind and high-quality service. Our focus is on innovative customer engagement and delivering outstanding outcomes for businesses.

Role Description

The Bilingual(French/English) Customer Service Representative is a full-time role located on-site in Umhlanga. This role involves handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The representative will be responsible for effectively communicating with customers in multiple languages and maintaining the client's brand voice in every interaction.

Qualifications

• Excellent skills in Customer Service, Customer Support, and Customer Satisfaction
• Proficient in enhancing Customer Experience and maintaining high standards of Customer Service
• Strong bilingual communication skills in both written and verbal forms
• Ability to work effectively in an on-site setting and collaborate with a team
• Relevant experience in customer service or a related field is preferred
• High school diploma or equivalent required; additional education is a plus
• Strong problem-solving skills and attention to detail

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Bilingual Customer Support Specialist with financial to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too )

• As the primary point of contact for our clients, the Bilingual Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

What do you need to bring to the table? Here's what we're looking for:

• Proven experience as a Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills in French and English and problem-solving skills.
• Patient and cool under pressure.

CXAi
is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex.

Your Mission

We're seeking a highly motivated Bilingual Customer Support Specialist with financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (
include, but not limited too
)

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.

Requirements and Skills

• Proven experience as Financial Customer Support Specialist - 1 + year in the role
• Bilingual proficiency in English and French is a MUST
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You'll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

We are looking for a skilled Technical Support Specialist with solid hands-on experience and the ability to think independently, solve problems proactively, and provide exceptional service to both internal users and clients. The successful candidate will manage IT support tickets, maintain accurate documentation, and ensure smooth, reliable operation of our systems.

This position requires working hours aligned with the Eastern Standard Time (EST) zone, supporting teams and clients based in that region. The role calls for strong technical knowledge, clear communication, and professionalism in every customer interaction.

• Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
• Provide technical support for hardware, software, networks, and cloud systems.
• Think critically and take initiative to identify root causes and implement lasting solutions.
• Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
• Monitor IT systems and escalate issues when needed.
• Assist with workstation setup, user accounts, and access permissions.
• Support IT projects, upgrades, and rollouts.
• Ensure security policies and best practices are followed.
• Communicate clearly with non-technical staff and customers to provide guidance and training where required.
• Handle customer interactions with patience, empathy, and a strong service orientation.

• Proven experience in IT support, helpdesk, or systems administration.

Strong technical knowledge of Windows/Mac operating systems, Microsoft

365, and common business applications.
- Good understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Ability to think independently, analyze issues, and recommend effective solutions.
- Excellent troubleshooting, communication, and customer service skills.
- Experience with IT documentation and process management.
- Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.
- Availability to work according to Eastern Standard Time (EST) business hours is essential.

• A supportive, growth-oriented environment to sharpen your technical and problem-solving skills.
• Exposure to a wide range of IT systems, technologies, and real-world challenges.
• Competitive compensation package based on experience.

Location: Remote

Contract duration: 12 months

We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

• · User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• · First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• · Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• · Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• · Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• · Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• · Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• · Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.

• · 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• · Familiarity with Microsoft Excel and comfortable learning new software applications.
• · Strong attention to detail and ability to follow established processes.
• · Clear and friendly communication skills for working with internal customers.

· Customer-focused mindset with a willingness to help others.

· Good organizational skills for tracking requests and follow-ups.

· Ability to stay calm and professional when resolving user issues.

· Eager to learn financial and HR systems with on-the-job training.