284 Benefits Specialists jobs in South Africa

Overview

We are looking for a dynamic Remuneration & Benefits Specialist to join our Human Resources Department who in this high-impact role will combine deep technical expertise in remuneration and benefits with strategic influence across our Group of companies in South Africa, Namibia, and Botswana.

• Lead our annual reward calendar, including salary reviews, incentives, and benefits.
• Ensure competitive, compliant, and equitable practices, driving retention and attraction.
• Oversee medical, pension, insurance, and risk benefits to support employee wellbeing.
• Deliver insights and reporting that drive leadership decisions and business performance .
• Advise executives and partner with HR, Payroll, and key stakeholders to deliver best practice.

• A BCom degree in HR, Finance, or related field.
• A SARA Reward Specialist designation is advantageous.
• 5+ years’ proven experience in remuneration and benefits, at a similar level, within a Retail environment.
• A proven track record in policy design, reporting, and process improvement.
• Strong working knowledge of legislation and legal frameworks related to remuneration, benefits (fringe benefits, medical aids, medical insurance), and taxation.
• Advanced Excel and strong data/reporting skills.
• Integrity, discretion, and strong communication.
• A passion for fairness, recognition, and building reward solutions that engage employees.

We are committed to equity, diversity, inclusion, and fair pay. Through our reward and benefits practices, we build a workplace where all employees feel valued and supported.

Join us and play a key role in shaping and driving both people and business success.

We have included a note about the role being a snapshot: the full job specification provides further detail on the skills, experience, and responsibilities that will guide our selection.

The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan

Job Title: Corporate Employee Benefits Specialist

Location: Claremont, Cape Town

Department: Group Sales

Type: Full-time

What They Offer

Salary:
● Base salary: R16,000 – R20,000 (depending on experience)
● Underpin of R3,000 – R6,000 for the first 3 months
● Uncapped commission structure (based on sales performance)

Benefits:
● Life insurance
● Disability cover
● Family funeral cover
● Employee wellness programme

Leave:
● 20 days annual leave
● Maternity, paternity, and study leave

About the Company
Our client is a disruptive digital life insurance company on a mission to secure the financial futures of millions of South Africans. They offer flexible, great-value life insurance products that are simple, accessible, and backed by powerful technology.

About the Role
We are seeking an articulate, polished, and high-performing Employee Benefits Specialist to drive sales of group life, disability, and funeral cover to companies with 40+ employees. This is a client-facing, sales-driven role focused on mid-to-large employers in Cape Town with a preference for young, energetic Afrikaans-speaking candidates who thrive in fast-paced, flexible, and entrepreneurial environments.

Responsibilities
● Sales Execution: Target companies with 40+ staff and tailor consultative presentations to decision-makers
● Lead Generation: Identify and qualify prospects through networking, LinkedIn, referrals, and events
● Relationship Management: Build and manage relationships with business owners, HR teams, and key stakeholders
● Product Knowledge: Confidently present and explain group cover benefits (life, disability, funeral) with clarity and professionalism
● Onboarding Support: Ensure smooth handover and coordination with internal teams for client implementation
● Performance Targets: Work towards achieving high-premium client acquisition (R10,000+ per group) and sustained policy retention

Requirements
● Experience in group insurance/employee benefits sales
● Afrikaans speaking (ESSENTIAL )
● Own car and mobile phone (expenses claimable monthly)
● Resilient, target-driven, and professional
● RE5 (preferred; strong advantage)
● Financial planning or related degree/qualification
● Polished, presentable, confident communicator

Nice-to-Haves:
● Previous experience working with municipalities, factories, or large-scale employers
● Familiarity with stop-order processes and the PERSAL system
● Able to manage long lead times and cultivate strategic relationships

Why Join This Team?
● Young, dynamic leadership team
● Flexible, entrepreneurial, and family-oriented
● Fast-paced environment where culture fit and energy are key

Job Description

Are you an experienced HR professional with a passion for driving effective reward and benefits strategies

We are recruiting on behalf of a client for a Reward and Benefits Specialist to be based at their Head Office in Isando.

This role is ideal for someone with strong remuneration expertise who can align benefits policies with business strategy to attract and retain top talent.

Key Duties and Responsibilities :

• Develop and implement remuneration and benefit policies aligned to business strategy across all levels
• Design and manage recognition incentive schemes retention strategies and employee value propositions
• Coordinate integrated wellness strategies medical aid pension benefit policies and absenteeism reporting
• Conduct industry benchmarking and research to identify best practices in total rewards
• Develop and maintain employment contracts for all South African grades ensuring compliance and accuracy
• Perform Equal Pay audits and develop corrective action plans
• Facilitate automation and ongoing review of remuneration and benefits processes and schemes
• Prepare communication materials for reward awareness campaigns
• Support the Remuneration Committee as secretary including documentation preparation and compliance monitoring
• Lead remuneration training for HR and line managers
• Manage department budget and staff
• Oversee reward aspects of mergers acquisitions and disposals
• Handle executive compensation reviews and reporting
• Monitor wellness interventions and manage disability and sick leave cases
• Provide technical support on all reward-related queries

Candidate Requirements :

EE Disclaimer :

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer :

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1

Benefits AssociateSalary: Competitive and based on experienceLocation: Cape TownKeywords: People Operations, employee wellbeing, global benefits programmes, collaborative environment, attention to detail, compliance, supportive team, professional services, data analysis, cross-functional communication

A leading financial services firm is seeking a Benefits Associate to join their People Operations team in Cape Town. This is an outstanding opportunity for you to contribute to the administration and operational excellence of global employee benefits programmes, supporting the wellbeing of a diverse international workforce. As part of a high-performing and supportive team, you will play a crucial role in ensuring that benefits offerings are competitive, compliant, and delivered with precision. The organisation values integrity, service excellence, and collaboration, providing an environment where your attention to detail and commitment to quality will be highly valued. With opportunities to work across regions and partner with multiple stakeholders, this position offers both professional growth and the chance to make a meaningful impact on employees’ lives.

• Join a respected financial services firm renowned for its commitment to employee wellbeing and operational excellence, where your contributions will directly support a global workforce.
• Enjoy working within a collaborative People Operations team that values knowledge sharing, cross-functional cooperation, and continuous improvement in all aspects of benefits administration.
• Benefit from exposure to international benefits programmes, compliance requirements across multiple regions, and the opportunity to develop your expertise in a supportive and inclusive environment.

What you'll do:

As a Benefits Associate based in Cape Town, you will immerse yourself in the daily operations of global employee benefits administration. Your role will involve supporting a wide range of programmes designed to enhance employee wellbeing—spanning health insurance, wellness initiatives, retirement plans, travel coverage, life assurance, disability protection, and more. You will act as a dependable resource for colleagues seeking guidance on their benefits options while ensuring every interaction is handled with care and confidentiality. By partnering with internal teams such as Payroll and Legal as well as external vendors like brokers or insurers, you will help maintain seamless processes that uphold compliance standards worldwide. Your analytical skills will be put to use when consolidating data from various sources or preparing insightful reports that guide future decision-making. Whether coordinating annual enrolments or assisting with new programme rollouts across different geographies, your contribution will be vital in delivering exceptional service to employees at every stage.

• Provide comprehensive day-to-day support in administering global benefits programmes including health, wellness, travel, retirement, life and disability insurance as well as employee assistance initiatives.
• Serve as the first point of contact for employee benefits enquiries across various international regions, ensuring timely and accurate responses aligned with policy and compliance standards.
• Assist in executing annual benefits processes such as enrolment periods, renewals, and plan changes by collaborating closely with vendors and internal teams.
• Work alongside the Benefits Broker, People Team, Payroll, Legal, and Finance departments to ensure seamless integration of data and accurate auditing for all benefits-related activities.
• Coordinate with third-party vendors to guarantee high-quality service delivery while assisting in the reconciliation of monthly invoices and preparing detailed reports.
• Maintain up-to-date documentation for all benefits programmes while ensuring strict adherence to local, regional, and global regulatory requirements.
• Support the preparation of internal reporting, benchmarking exercises, and analytics that inform strategic planning around employee benefits offerings.
• Participate actively in rolling out new or enhanced benefits programmes across different regions by contributing to communications strategies and project coordination efforts.
• Extract and consolidate benefit data from multiple sources as needed for analysis or reporting purposes.

What you bring:

To excel as a Benefits Associate in this role, you will bring proven experience managing employee benefit schemes within complex organisational settings—preferably those operating internationally. Your background should include hands-on involvement with data analysis tasks that require both technical proficiency (especially in Excel) and an eye for detail. Familiarity with industry-standard HRIS systems will enable you to navigate digital workflows efficiently while safeguarding sensitive information. Your interpersonal skills will allow you to build trusting relationships with colleagues at all levels—from responding empathetically to individual queries through collaborating on large-scale projects involving multiple stakeholders. A solid grasp of compliance issues ensures your work always meets regulatory expectations no matter the jurisdiction involved. If you have previously contributed towards implementing new benefit offerings or supported teams during annual renewal cycles across different markets (such as EMEA), your insight will be especially valuable here.

• Demonstrated experience (2–3 years) working within employee benefits administration—ideally gained in financial services or professional services environments where accuracy is paramount.
• Proficiency in analysing and manipulating data using tools such as Excel; able to extract insights from complex datasets relevant to benefits management.
• Comprehensive understanding of core benefits practices along with awareness of regional or global compliance requirements affecting multinational organisations.
• Exceptional attention to detail combined with strong analytical abilities that ensure data accuracy throughout all processes.
• Professionalism and discretion when handling confidential information related to employees’ personal circumstances or entitlements.
• Ability to thrive within regulated environments that demand accountability while maintaining a client-service mindset at all times.
• Experience using HRIS platforms (with preference given to those familiar with Workday) for managing employee records or processing transactions related to benefits.
• Excellent communication skills enabling effective collaboration across functions, geographies, and levels of seniority within the organisation.
• Preferred: Experience supporting global benefits programmes spanning multiple countries or regions such as EMEA.

What sets this company apart:

This organisation stands out for its unwavering dedication to fostering an inclusive workplace where every team member’s wellbeing is prioritised through thoughtfully designed benefit offerings. Employees enjoy being part of a culture rooted in respect, collaboration, and shared success—where open communication is encouraged at every level. The People Operations team is known for its supportive approach: knowledge sharing is routine; training opportunities are readily available; feedback is welcomed; and everyone’s contribution is recognised. Working here means joining a network of professionals who value dependability just as much as innovation—ensuring stability even as they adapt benefit solutions for an ever-evolving global workforce. The company’s reputation for ethical conduct extends beyond its client base into how it treats its own people: expect transparency around policies; access to resources that promote personal growth; flexible working opportunities where possible; generous pension contributions; and leadership committed not only to business results but also your ongoing development.

What's next:

If you are ready to take the next step in your career by supporting world-class employee benefit programmes within an esteemed financial services environment, this could be your perfect fit—apply now!

Apply today by clicking on the link provided.

About the job

Contract Type: Perm

Specialism: Human Resources

Workplace Type: Hybrid

Experience Level: Associate

Language: English - Professional working

Location: Cape Town

Contract Type: Perm

Specialism: Human Resources

Focus: Compensation & Benefits

Industry: Financial Services

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Associate

Language: English - Professional working

Location: Cape Town

Job Reference: R39YYE-45AC5A76

Date posted: 21 August 2025

Consultant: Zinzile Dlodlo

• Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request
• Maintaining an audit trail of all interactions with members using the relevant systems and processes
• Collation, vetting and retention of all the supporting documentation on the members record
• Ensure timeous correspondence with the relevant member within SLA.
• Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation
• Timeous and accurate electronic claim submission via the Fund administrator's administration system.
• The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA
• Continuous focus on process improvement and efficiencies as well as identifying risks and provide possible solutions to correct and mitigate possible risks.
• Ensure the relevant process reports are completed and current in line with the relevant departmental SLA.
• Ad hoc duties and projects aligned to departmental KPA's.

• Matric
• 1-2 years of Administration experience
• Experience working on or familiar with administration systems e.g. Khulisa

• Customer Service
• Communication
• Good working knowledge of MS Office (Outlook; Word and Excel)

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Conveys information and communicates ideas in a clear, concise and impactful manner
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Leverages new technology to enhance productivity, improve problem solving, and support business growth

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.

• Textiles, Clothing, Leather & Fashion
• Wholesale & Retail Trade

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

• Primarily desk-based work involving extended computer use.
• This position is fully remote

Details

Closing Date: 2025/04/02

Reference Number: DBS -1

Job Title: Senior Remuneration and Benefits Specialist

The Senior Remuneration & Benefits Specialist is responsible for developing and implementing remuneration and benefit programmes/solutions for the DBSA and Agencies. This position will also participate in the design and deployment of broader Human Capital projects in terms of the alignment to Remuneration & Benefits.

Key Responsibilities

1. A. Strategic
2. In collaboration with the Head: Human Capital Operations and the Group Executive: Human Capital in the development of an appropriate Remuneration & Benefits strategy for the DBSA.
3. Implement and operationalise the Remuneration & Benefits strategy, policies and procedures aimed at enabling the organisation to achieve its business strategy (inclusive of short- and long-term incentive schemes).
4. Design new products and processes within the areas of Remuneration & Benefits as well as drive the improvement of existing products and processes as well to ensure that consistent practices are implemented.
5. Provide key advisory and support role to the Business Divisions/Units and Human Capital Business Partners (HCBP’s) in the field of Remuneration & Benefits.
6. Build, develop and strengthen the collaboration with the Remuneration & Benefits community, Business Divisions/Units and the Human Capital Division.
7. Develops and maintains salary range structures, establishes cost effective allowances and establishes market-based benefits.
8. Identify and implement actions to ensure internal equity and external competitiveness in terms of reward.
9. Assist in preparing and managing the annual salary and bonus review processes including development of tools, guidelines, templates, and communication materials.
10. Assist in the management of the Incentive Plan and KPI/Scorecard setting process for the organisation in close cooperation with the finance function.
11. Create and/or revise job descriptions/profiles by meeting with business to identify the key job requirements. Conducts preliminary job analysis and evaluation for new and/or revised job descriptions/job profiles using appropriate grading methodologies.
12. Conducts audits when necessary to prepare new or update current job descriptions/profiles to reflect the changes in the job roles and verify against benchmark data. Maintains a job title catalogue and posts updated job descriptions in HC Shared folders.
13. Participate in the design and deployment of broader Human Capital projects in alignment to Remuneration & Benefits.
14. Participate and contribute to budget construction and control during the year, perform different simulations for people costs.
15. Prepare management and other reports for Unit, HCBP’s, Divisions, Executive Committees, Boards & Stakeholders.
16. Perform other Human Capital duties as assigned.
17. B. Benchmarks, Analytics & Insights
18. Lead pro-active appropriate remuneration and benefit benchmarking and analysis including the development of action plans, development of benchmarking policy, and assistance to Business Units and HCBP’s.
19. Direct and oversee appropriate reward and benefit research, benchmarking and market insights that performing organisation.
20. Provide regular reporting and insights on key remuneration and benefit related metrics, with proactive recommendations for improvement opportunities.
21. C. Governance, Risk and Compliance
22. Work in partnership with Human Capital, Finance, Corporate Secretariat, Exco and the Human Resources Committee to ensure that the DBSA remunerates fairly, responsibly and transparently to promote the achievement of strategic objectives and positive outcomes in the short, medium and long term.
23. Ensure remuneration and benefits governance and policy maintenance are in place and kept up to date.
24. Communicate and socialise reward governance policies, processes and practices for understanding and alignment with key stakeholders.
25. Identify, assess and mitigate for potential reward-related risks.
26. Conduct required communications, change and training as required, to ensure shared understanding of key remuneration policies, governances and controls.
27. Support the Division with audit actions and risk assurance exercises as required.
28. D. Key Measurements of Outputs
29. Successful development and implementation of Remuneration & Benefits strategy, Policy & Procedures.
30. Quality job profiles and alignment to business requirements.
31. Quality of proposals, documents, presentations and reports.
32. Positive feedback from HCBP’s and Business in relation to Remuneration & Benefits advice and support.
33. Clean audit in respect of Remuneration and Benefits.

Key Internal Liaison Relationships:

• GE: Human Capital
• Heads: Human Capital
• Human Capital Team
• Audit
• CEO & Group Executives
• Finance Team
• Strategy Team
• DBSA employees

Key External Liaison Relationships:

• External Service Providers
• State Owned Enterprises
• External Stakeholders

Qualifications and Experience:

Minimum Requirements:

• Minimum qualification: a degree in Business, Finance, Human Resources or related field.
• Proven 7 - 10 years’ work experience in Remuneration & Benefits Management at a senior specialist level.
• Demonstrated experience of designing and implementing remuneration and benefit strategies/programmes/policies and procedures ideally gained in a related industry (DFI, SOE or Banking/Financial Sector).
• Proven experience in organisational design, job analysis, job evaluation and grading (e.g., Hay, Paterson etc).
• Experience with preparation and participation in Remuneration Committees.
• Experience in supply chain management processes (preparing project tender documents, etc.)
• Demonstrated knowledge and use of project methodology such as PMBOK, Prince or similar.
• Demonstrable ability to use of the Microsoft Office at an expert level (MS Projects, Excel, PowerPoint, Word & MS Outlook).
• Strong data and analytics and modelling capabilities.
• Good understanding of payroll and PAYE.
• Recognised ability to design and implement short- and long-term incentive schemes.
• Good knowledge of SOE remuneration practices.
• Good understanding of the Basic Conditions of Employment Act, Labour Relations Act, Equal Pay for Equal Work, King IV, Tax Act, etc.
• Proven track record of preparing project/programme progress reports and presentations for various stakeholders (Unit, Divisions, Steering Committees, Exco and Board).

Desirable:

• Global Remuneration (GRP) certificate
• Ability to use HC SAP

Technical Competencies:

1. 2.1. Business Acumen
2. Reviews own actions against the organisation's strategic plan; includes the big picture when considering possible opportunities or projects or thinks about long-term applications of current activities.
3. Understands the projected direction of the industry and how changes might impact the organisation.
4. Deep understanding of commercial drivers and can take decisions based on an assessment of alternatives concerning complex business situations.
5. Deep understanding of DBSA economic priorities and how they can be implemented to meet DBSA's strategic objectives.
6. Deep understanding of DBSA's core sector role in achieving DBSA's strategic objectives.
7. Deep understanding of the need to coordinate efforts with many government entities, private sector, community groups and individuals to ensure effective implementation of new policies and regulations.

2.2. Project Management

1. Ability to plan, initiate, execute, control and close projects related to a relevant function as well as to track and manage resources, timelines, costs, deliverables and performance, and implement contingency plans if necessary, to ensure projects are successful.
2. Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
3. Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
4. Successfully manages substantial project budgets and reports directly to senior managers on the progress and results of projects.
5. Identifies complex issues that need escalation and proposes appropriate corrective actions.

2.2 Strategic Planning

1. Ability to analyse business trends, implications and options to devise holistic and long-term strategic plans as well as execute the required change is essential to meet DBSA's objectives and future goals.
2. Develops long-term objectives, strategies, and goals. Orients to longer terms than day-to-day activities; determines long-term issues, problems or opportunities. Develops and establishes broad scale, longer-term objectives, goals, or special projects (e.g., affecting a department, several departments or DBSA).
3. Develops a business strategy; assesses and links short-term, day-to-day tasks in the context of long-term business strategies or a long-term perspective; considers whether short-term goals will meet long-term objectives.
4. Ability to analyse complex economic trends and their impact on organisational strategy.

2.3 Solutions Focused

1. Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
2. While remaining guided by organisational values, identifies optimal solutions, thinking first in terms of possible approaches and flexibilities in the system vs. blind adherence to rules or procedures.
3. Evaluates the effectiveness and efficiency of solutions after they have been implemented and identifies needed changes.

2.4 Planning and Organising

1. Coaches others on advanced planning and organising skills.
2. Plays a role in transferring advanced planning and organising skills and knowledge to others.
3. Identifies and acts on opportunities to partner with other units in the department to achieve desired results.
4. Develops partnership agreements that ensure win-win outcomes for all parties. Develops integrated plans for the work unit and others that interfaces with the function’s budget.
5. Uses effectively advance time management processes to deal with high workload and tight deadlines.
6. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
7. Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning.

2.5 Detailed Oriented

1. Quickly identifies relevant and irrelevant information to support accurate decision making.
2. Maps out all the logistics and details of a situation to ensure smooth and flawless implementation.
3. Consistently identifies all relevant details that are not obvious in complex situations.
4. Requires the highest standards for accuracy and quality for their work.
5. Establishes processes to ensure accuracy and quality of services delivered by the team.

2.6 Reporting & Communication

1. Designs, reviews and improves reporting processes and provides guidance.
2. Leads production of complex environment reports, takes an editorial role, determines content and level of detail, and ensures consistent messaging and branding.
3. Is relied on by others to help them write complex technical and non-technical documents and briefs.
4. Can determine which aspects of this knowledge area need to be transferred to others in order to achieve organisational goals.
5. Coaches others and transfers communication skills and knowledge to others.
6. Able to communicate complex problems or concepts, by making them simple and understandable for others.
7. Adapts language to the level of the audience in order to ensure that the message has a positive impact and is interesting to the audience.
8. Is articulate, demonstrates a wide range of vocabulary, and is confident when talking to large/high level audiences.

2.7 Presentation Skills

1. Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
2. Has knowledge of various feedback mechanisms to check levels of audience understanding.

2.8 Computer Skills

1. Consistently uses relevant office software products such as Microsoft Word, Microsoft Projects, Excel, PowerPoint presentations and email packages to an acceptable standard for the job.
2. Has the ability to use standard and/or programme-specific the organisation databases, and merge/import data from one program to another.
3. Adapts method of working to accommodate changes in the technological developments.

Required Personal Attributes

Behavioural Competencies:

1. 3.1 Customer Service Orientation
2. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
3. Adapts processes and procedures to meet ongoing customer needs.
4. Utilises the feedback received by customers, in order to develop new and/or improve existing services/products that relate to their ongoing needs.
5. Thinks of new ways to align offerings with future customer needs.

3.2 Self-Awareness and Self Control

1. Withholds effects of strong emotions in difficult situations.
2. Keeps functioning or responds constructively despite stress.
3. May apply special techniques or plans of time to manage emotions or stress.

3.3 Strategic and Innovative Thinking

1. Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.

3.4 Driving Delivery of Results

1. Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.

3.5 Teamwork and Cooperation

1. Acts to promote a friendly climate and good morale and resolves conflicts.
2. Creates opportunities for cross-functional working.
3. Encourages others to network outside of their own team/department and learn from their experience.

The Development Bank of Southern Africa will endeavor to make appointments in line with its Employment Equity Policy and Plan. Applications from suitably qualified designated groups, especially people with disabilities, are encouraged.

The DBSA corporate culture fit requires clear, logical and analytical thinking grounded in good interpersonal skills, a sense of urgency and results-oriented execution of duties. The ability to work collaboratively and find practical yet innovative solutions is critical to success in a work environment that demands emotional resilience, accountability and responsible risk-taking and management.

The DBSA reserves the right to amend or remove vacancies in line with organisational requirements.

All vacancies can be viewed on the DBSA website ( under Careers.