321 Banking Operations jobs in South Africa

Banking Operations Analyst

Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781

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The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.

Key Responsibilities:

• Accurate sourcing of statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Accurate manual credit entries to ensure optimal customer experience within SLA.
• Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
• Review and update training manuals, SOPs, and product documents to enhance team knowledge.
• Build relationships with finance, call centers, and other teams for effective resolution and communication.
• Communicate process changes and relevant information to other departments for knowledge sharing.
• Research competitor offerings and suggest improvements to enhance customer experience.
• Identify potential risks in processes or systems and recommend mitigations.
• Engage in continuous self-development and upskilling.
• Perform manual reconciliations as needed.
• Identify and escalate data or statement issues.
• Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
• Stay informed about sporting events that could impact transaction volumes.
• Assist with testing and onboarding of new processing providers.
• Review and improve the customer journey and operational efficiency.
• Monitor reports for volume spikes and alert management and third parties.
• Collaborate with call centers to analyze volume drivers and root causes.
• Provide detailed shift analysis to ensure continuity and informed decision-making.
• Communicate processing issues effectively with supporting analysis for stakeholders.

Skills & Experience Required:

• Intermediate or advanced Excel skills.
• Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
• Technical knowledge of data sources, analysis, and reporting.
• Ability to identify trends through detailed analysis.
• Experience in reconciliation and statement auditing.
• Preferably a BCom degree or working towards one.
• Innovative, solution-oriented, deadline-driven, and good at time management.
• Adaptable to change, responsible, and accountable.
• Self-motivated and eager to learn.
• Ability to work independently and in teams.
• Strong attention to detail and communication skills.
• Own reliable transport and willingness to work shifts, including weekends and public holidays.
• Knowledge of financial product development/implementation is an advantage.

*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.

*Candidates may need to complete assessments.

This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

The perfect place to work, play, and grow!

Founded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.

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The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
  
  

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Entertainment Providers

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Business and Commercial Banking (BCB) Operations Graduate Programme

Job Overview

Business Segment: Business & Commercial Banking

Location: ZA, GP, Johannesburg, Simmonds Street

Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.

Key Responsibilities include:

• To automate and digitise operational processes.
• To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
• To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
• Keep abreast of operational excellence trends.
• Ad hoc reporting and insights to inform business decisions.

Qualifications

Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:

• Automation
• Digitisation
• Process Improvement and Analytics
• Data Analytics

Additional Information

• Must be a South African citizen
• Must be under 30 years of age
• No more than two years’ work experience
• Minimum of 65% average over all years of study

Key Skills and Attributes

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East. 

Job Purpose:

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

• Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank.
• Identify problems, communicate problems and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date
• Check client and Bank Limits.
• Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
• Ensure that alerts are resolved.

Preferred Requirements:

• Diploma in an administrative field
• A minimum of 5years’ experience in a similar role
• 5+ years’ experience in MS Office, especially Word and Excel
• SQL experience
• Sound knowledge of the Bank and Insurance industry

Personality Attributes:

• Exceptional written and verbal communication skills
• Able to keep the information confidential
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and trustworthy
• Ability to work in a team and as an individual
• Good presentation skills
• Ability to work under pressure and adhere to deadlines

Location: Roodepoort - Office Based

Role: Financial Services - Trade Credit Insurance - Customer Service Consultant

A leading privately owned Financial Services company specialising in Trade Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast-paced, fun, innovative and agile environment.

To qualify for this exciting opportunity you will need the following:

1. A degree in Commerce (BCom, Business Administration Degree, Finance Degree).
2. At least 2 years experience in the trade credit insurance industry with insurer or broker (B2B), trade finance.
3. A minimum of 3 years in a service delivery environment.
4. Excellent business acumen.
5. Solid understanding of Trade Credit Risk.
6. Strong financial acumen.
7. Very strong communication skills and solid exposure in dealing with enterprise/corporate clients and Insurers.

R 15 000 - R 25 000 - Monthly

Head Technology, Business and Commercial Banking South Africa, Operations

Job Overview

Business Segment: Business & Commercial Banking

Advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver and report on the end-to-end technology solutions to deliver on business outcomes. Own the required BU technology blueprints, systems and toolbox in alignment with Group Technology, BU and country requirements, to deliver the desired client experiences through the fast flow of work, constant feedback and a collaborative culture.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Business Enablement & Support
General (Technology and Operations)
5-7 years
Knowledge and experience of DevOps, Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience in full lifecycle design and development covering multi-tier environments and markets. Senior management level experience. Leadership/management experience working with individuals and teams from diverse cultures. Proven track record of delivery. Understanding of DevOps principles and practices.

8-10 years
Significant experience managing technology in large, high-volume, complex multi-dimensional corporate environment, preferably banking or financial industry. Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; with business acumen and different ownership models. Experience working in a multi-vendor and outsourced IT environment.

Additional Information

• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively
• Benefits Management
• Internal & External IT Environment
• IT Knowledge
• Knowledge of Banking & Financial Service

Head Technology, Business and Commercial Banking South Africa, Operations

Job Overview

Business Segment: Business & Commercial Banking

Advise, define, and orchestrate the Business Unit (BU) technology strategy to implement, deliver and report on the end-to-end technology solutions to deliver on business outcomes. Own the required BU technology blueprints, systems and toolbox in alignment with Group Technology, BU and country requirements, to deliver the desired client experiences through the fast flow of work, constant feedback and a collaborative culture.

Qualifications

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required

Business Enablement & Support
General (Technology and Operations)
5-7 years
Knowledge and experience of DevOps, Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience in full lifecycle design and development covering multi-tier environments and markets. Senior management level experience. Leadership/management experience working with individuals and teams from diverse cultures. Proven track record of delivery. Understanding of DevOps principles and practices.

8-10 years
Significant experience managing technology in large, high-volume, complex multi-dimensional corporate environment, preferably banking or financial industry. Managing delivery of 3rd parties and Africa Region experience. Industry and market knowledge; with business acumen and different ownership models. Experience working in a multi-vendor and outsourced IT environment.

Additional Information

• Articulating Information
• Challenging Ideas
• Developing Strategies
• Directing People
• Empowering Individuals
• Making Decisions
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Thinking Positively
• Benefits Management
• Internal & External IT Environment
• IT Knowledge
• Knowledge of Banking & Financial Service

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SUMMARY:

A reputable and growing business is looking for a detail-oriented and proactive

Accountant (Financial Services)

Recruiter:

Network Recruitment

Job Ref:

NFR006823/Angie

Date posted:

Friday, June 27, 2025

Location:

Johannesburg, South Africa

SUMMARY:

A reputable and growing business is looking for a detail-oriented and proactive Accountant , with strong tax experience, to join their finance team. The ideal candidate will be responsible for the full accounting function, tax compliance, and supporting the business with accurate financial reporting and analysis. This role is ideal for someone with a solid foundation in accounting, paired with a deep understanding of tax legislation and requirements, who is eager to grow in a fast-paced and professional environment.

POSITION INFO:

Key Responsibilities:

• Prepare monthly management accounts and financial statements
• Handle VAT, PAYE, and other statutory submissions
• Prepare and submit corporate income tax returns (ITR14)
• Assist with tax planning and ensure compliance with current tax legislation
• Maintain accurate general ledger accounts and perform reconciliations
• Prepare audit packs and liaise with external Auditors during audits
• Support budgeting, forecasting, and cash flow reporting
• Assist with SARS correspondence and tax queries
• Ensure that all financial and tax records are maintained in compliance with the relevant regulations
• Provide support on ad hoc finance and tax projects as needed
  
  

• BCom Accounting or similar qualification (SAIPA/SAICA articles advantageous)
• Minimum 3–5 years accounting experience with a strong focus on tax
• Solid knowledge of South African tax laws and regulations
• Experience preparing and submitting SARS tax returns
• Proficient in accounting software (e.g., Xero, Sage, CaseWare, or similar)
• Strong Excel skills and high attention to detail
• Deadline-driven, with good problem-solving skills and initiative
  
  

• Experience with trusts or group structures
• Working knowledge of eFiling and related SARS platforms
• Exposure to IFRS or IFRS for SMEs
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Accounting/Auditing and Finance
• Industries Advertising Services

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• ✔️ Completed articles (SAICA or SAIPA)
• âœï¸ Experience in Financial Services is essential (Banking, Insurance, Investment, Asset Management, etc.)
• ✔¸ S ong technical accounting, reporting, or regulatory knowledge
• ✠¸mbitious, detail-oriented professionals with a passion for excellence