499 Banking Manager jobs in South Africa

Job title: City Manager

Job Location: Gauteng, Johannesburg

Deadline: April 14

Minimum Requirements:

1. A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualification
2. Comply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 June
3. A Master's Degree in management sciences will be an added advantage
4. 10 years relevant extensive experience at a Senior Management Level
5. Proven experience in successful institutional transformation within public or private sector
6. Advanced knowledge and understanding of relevant policy and legislation
7. Advanced understanding of institutional governance systems and performance management
8. Advanced understanding of council operations and delegation of powers
9. Good governance
10. Audit and risk management establishment and functionality
11. Budget and finance management
12. Ability in making high risk decisions of a long term and strategic nature
13. The applicant shall undergo a competency assessment in terms of Annexure A (competency framework for Senior Manager) of Notice 21 published in Government Gazette 17 January
14. Applicant shall undergo security vetting
15. Good command of the English language
16. Computer literate
17. Experience and exposure in Public Administration and service delivery environment is an advantage
18. Decision making, Facilitation, Strategic Planning and Project Management
19. Strategic Capability and Leadership, Programme and Project Management, Research, Report writing, Presentation, Analytical, Motivational
20. Good verbal communication (including presentation and public speaking) skills
21. Good written communication (Report writing, PowerPoint presentation, etc.)

Primary Function:

As the Administrative Head and Accounting Officer – To lead, direct and supervise service delivery programmes by delegating responsibility and authority to functional senior managers with the necessary intellectual capacity, competencies and experience to help deepen democracy and accountability in order to improve the capacity of the City to perform her functions and improve service delivery to communities. To strategically lead and manage the administration of the City of Johannesburg (CoJ) to ensure that the CoJ becomes the leading African City.

The City Manager reports to the Executive Mayor of the CoJ and will manage a team of senior managers with diverse portfolios.

The incumbent will be responsible and accountable for the following: Key Performance Areas

1. Lead the Municipality's Administration in such a manner that a culture of performance and service delivery excellence is pursued and sustained.
2. Direct, coordinate and implement the Municipality's Integrated Development Plan, including development of policies and procedures to facilitate effective community participation.
3. Provide sound advisory and strategic support to the Executive Mayor, Mayoral Committee and Political Structures of Council.
4. Manage the Administration of the Municipality to fulfil the objectives of the CoJ 5 Years Strategic Plan.
5. Facilitate and foster sound stakeholder relationships with all key stakeholders such as the community, the administration, the political arm, the business community, tertiary, academic and research institutions as well as the diplomatic core.
6. Ensure that financial practices of the CoJ embrace the principles of developmental finance, thereby advancing effective delivery of the City's Development Strategy.
7. Ensure adherence to all legislation governing local government.
8. Accountable for fiscal responsibility and governance.
9. Provision of development and town planning services, technical services, community services, financial management services and corporate support services.
10. Provide organizing of staffing in line with the Municipal Systems Act.
11. Ensure effective control of Financial and Human Resources.
12. Manage specific administrative and reporting requirements associated with the Office as delegated to the Executive Director: Private Office of the City Manager.

• Matric
• 3 5 years experience in a similar role
• Tech-savvy, able to navigate and utilize various software programs effectively (e.g. Freshdesk, FinWise, Google Sheets)
• Proficiency in ticketing systems is required
• Strong leadership and communication skills with a hands-on approach to problem-solving
• Proven experience in customer relations or client services, preferably in financial services or collections
• Analytical mindset with the ability to interpret data and translate it into actionable insights
• Familiarity with reporting tools and systems

• The CR Manager is expected to demonstrate strong managerial capabilities by actively supervising and guiding staff within the department, ensuring productivity, accountability, and team cohesion
• Managing and monitoring all customer tickets to prevent overdue issues.
• Develop and implement standard operating procedures (SOPs) to minimise overdue and unresolved tickets
• Effectively structure upcoming payments and drive the conversion of unpaid at a high success rate
• closely monitoring verified strike dates to ensure timely collections and accurate payment tracking.
• Ensure that all team members are properly trained and continuously upskilled to meet performance standards
• Ensure that document collection is prioritized and executed efficiently
• Oversee the handling of cancellations with the objective of retaining clients
• Implement strategies and objection-handling techniques to minimize cancellations and maximize client retention rates
• Monitor and report daily call statistics to track individual and team performance, identify productivity trends, and address areas of concern promptly
• Conduct regular one-on-one sessions with department members
• Accurately calculate commission payments based on performance metrics, ensuring fairness, transparency, and alignment with company policies
• Analyse performance metrics from the previous day to identify trends and areas for improvement

Duties:

• Logging calls (Service/ Toner/ Etc)
• Assisting clients with queries
• General Office Duties (Scanning, Filing, Claims, Data Capturing etc.)
• Custrack (CRM System) Management- Data Capturing
• Loading Opp MIF Info (Opposition Machines in Field)
• Calling existing customer base- Courtesy calls
• Generating New & Add On business- Identifying opportunities within the current base & prospect base
• Managing Opportunities
• Generate leads from client referrals
• Customer retention
• Assisting/ supporting sales staff

Requirements:

• At least 3-5 years in an administrator & client relations position
• English & Afrikaans speaking
• Own reliable transport
• Computer literate (Outlook, word, excel)
• Must be able to work under pressure
• Experience in sales will be beneficial
• Position is office based

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.