85 Banking Management jobs in South Africa

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

Why Standard Bank

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Qualifications

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

Key skills and attributes:

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.

Location

Nairobi, Cape Town, Lagos

Employment Type

Full time

Location Type

Hybrid

Department

Business Operations

At Verto, we're actively democratising global finance, empowering businesses in Emerging Markets with seamless payment and liquidity solutions that have already led to billions in annual processing. Recognised as 'Fintech Start-Up of the Year' and a Milken-Motsepe Prize winner, we offer you the unique opportunity to join a rapidly growing, award-winning innovator where your work directly drives financial inclusion and global economic growth. Be part of a dynamic, world-class team that values impact, fosters continuous development, and champions an inclusive culture where your contributions truly matter.

We are seeking a talented and motivated Banking Operations Analyst to join our growing team. Reporting to the Banking Channel Director, you'll be a key player within the Banking function, responsible for ensuring the operational health and expansion of our banking and payment infrastructure. This role is crucial for delivering a strong product and a best-in-class customer experience.

What You'll Be Doing:

• Owning the operational management of banking and payment partners, ensuring compliance with provider restrictions and risk appetites.

• Supporting new banking partner applications, providing required KYC and other relevant information during the onboarding process.

• Working closely with the Expansion team to support banking requirements for strategic expansion markets.

• Acting as an internal SME on banking partner capabilities, maintaining a capability record, and advising front-office teams on our offerings.

• Completing due diligence on our banking partners to ensure they meet the necessary standards.

• Supporting relationship management by tracking banking partner performance, managing action items, and arranging check-ins.

• Monitoring banking and payment partner fees to identify opportunities for cost savings.

• Managing user access, including creating new user requests and conducting quarterly access audits.

• Collaborating with Compliance to manage partner KYC refresh requests.

• Creating MI (Management Information) and KRI (Key Risk Indicator) reports for management, focusing on key areas like RFI trends, partner risk breaches, and bank account costs.

• Identifying and implementing improvements to banking operations processes.

• Managing the Banking Operations inbox to ensure timely and effective responses to internal and external requests.

What You Need:

• 3+ years of experience in banking operations, compliance, or a similar role within the fintech, payments, or banking sector.

• A solid understanding of financial and compliance risks within a banking operations context.

• Proficiency with data analysis tools like Excel/Gsheets.

• Strong communication skills, with the ability to confidently interact with internal teams and external banking partners.

• A highly motivated, proactive, and solution-focused mindset, with a desire to take ownership and improve processes.

What We'd Like To See:

• Prior experience working directly with banking partners.

• Experience with SQL for more advanced data analysis.

• Demonstrated ability to identify and implement operational improvements.

Life at Verto (Benefits):

• Competitive salary.

• Opportunity to play a key role in a rapidly growing, award-winning innovator.

• Collaborative and dynamic company culture.

• Opportunities for professional development and growth.

• The chance to directly drive financial inclusion and global economic growth.

Diversity & Inclusion at Verto: Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP's provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer's experience.
• Investigate and Review competitor's offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer's experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.

Skills & Experience Required:

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. With 125,000 employees across 30 countries, we are driven by curiosity, entrepreneurial agility, and a desire to create lasting value for our clients. Powered by our purpose—the relentless pursuit of a world that works better for people—we serve and transform leading enterprises, including Fortune Global 500 companies, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Banking Customer Care - Management Trainee (English, On-Site, Johannesburg) .

In this role, you will liaise between the Operations Leader and a team of associates to ensure client services are delivered promptly and accurately, in accordance with Service Level Agreements. You will be encouraged to drive team performance, ensuring daily service level metrics are met while maintaining high accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting quality, customer experience, and efficiency standards.

• Manage the day-to-day activities of a team of 15-20 resources.
• Ensure seamless customer experience throughout the customer service journey.
• Identify focus areas each month and develop coaching and training materials to improve team performance.
• Monitor and evaluate calls using client-mandated standards and forms.
• Analyze evaluated calls to identify gaps impacting KPIs.
• Conduct calibration sessions with Supervisors and Team Leaders; facilitate team updates and performance reviews.
• Develop and implement training strategies to improve site CQ metrics, reduce defects, and ensure regulatory compliance.
• Collaborate with the Training and Call Quality teams for effective implementation.
• Create governance reports such as weekly and monthly performance decks.
• Enforce company guidelines and policies across the operations team.
• Partner with Training and Support functions to ensure smooth operations.
• Track, analyze, and monitor team performance.
• Stay updated on best practices for continuous improvement and added value.

• Experience as a trainer, front-line manager, quality analyst, or similar in a voice process.
• Strong understanding of customer service components.
• High school diploma or equivalent.
• Self-motivated with the ability to work independently and in a team.
• Excellent communication skills in English, both written and spoken.
• Proficient in PowerPoint, Word, and Excel; numerical analysis skills.
• Flexible shift availability.
• Strong organizational skills.

• Experience in multinational/BPO environments.
• Lean Six Sigma certification.

• Attractive salary and stable employment contract.
• Multicultural work environment with over 30 nationalities.
• Professional training and career development opportunities.
• Access to our learning platform.
• Benefits such as medical aid, retirement, and risk benefits.

If you do not hear back within 30 days, please consider your application unsuccessful for this cycle.

Genpact is an Equal Opportunity Employer. We do not charge fees for job applications, and beware of scams requesting payments or personal information.

Overview

A collections agent will play a crucial role in our collection teamworking with customers whose accounts have fallen into arrears. They’ll help customers navigate their financial journey while empowering them to become better and move forward with credit. They'll engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.

We pride ourselves on fantastic customer satisfaction and quality of service, so attention to detail when following processes is important to us. We want people who can both empathize with and engage customers, listening to their issues and helping to resolve and find solutions to their problems or query, whilst looking to increase customer satisfaction, provide good outcomes and reduce customer complaints.

• Engage with customers via the telephone, both inbound and outbound, providing assistance, solving problems, and ensuring satisfaction in every interaction.
• Help customers navigate their financial journey and empower them to move forward with credit.
• Demonstrate empathy and engage customers by listening to their issues and helping to resolve or find solutions.
• Follow established processes with attention to detail to ensure quality of service.
• Aim to increase customer satisfaction, achieve good outcomes, and reduce customer complaints.