99 Banking Management jobs in South Africa

"Job Description - Banking Customer Care - Management Trainee – English – On Site Johannesburg (BFS )"

Banking Customer Care - Management Trainee – English – On Site Johannesburg - BFS

Ready to shape the future of work?

Genpact, a technology services and solutions company, is leveraging AI and digital innovation to help global enterprises work smarter and transform at scale. Learn more at genpact.com and on LinkedIn, X, YouTube and Facebook.

Inviting applications for the role of Banking Customer Care - Management Trainee – English – On Site Johannesburg.

In this role, you will liaise between the Operations Leader and the team of associates to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreement. You are encouraged to drive team performance, ensure daily service level metrics are met while maintaining a high level of accuracy, provide mentorship and development to associates, facilitate team meetings, and meet defined quality, customer experience and efficiency requirements.

• Should be operation expert and able to handle 15-20 resources
• Managing the day-to-day activities of the team
• Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey
• Identify focus teams each month and provide/develop materials to be used for necessary coaching and training to improve the overall team’s performance
• Monitor and evaluate calls using evaluation standards and forms mandated by the client
• Provide analysis in evaluated calls and identify gaps that impact KPIs
• Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance
• Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metrics
• Work closely with other members of the Training and Call Quality team to ensure effective implementation
• Create Governance Reporting such as weekly and monthly decks
• Enforce Genpact’s guidelines and policy across the operations team
• Partner with Training and other Support Functions to ensure a seamless operation
• Track, analyze and monitor performance of the teams under their care
• Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s)

• Experience as trainer, front line manager, quality analyst or similar in a Voice Process
• Very good understanding of Customer Service integral components
• High School Graduate
• Self-motivated with ability to work both independently and as part of a team
• Ability to handle client on one-on-one basis, via e-mails and calls
• English Proficient – both written and spoken
• Excellent written and oral communication skills and detail-oriented
• Great customer orientation, crisp communication skills, positive and proactive attitude, result-oriented
• Ability to learn, adapt, upskill and work independently
• Ability to work under tight deadlines across multiple projects in parallel and different time zones. Good prioritization skills
• Working experience in PowerPoint, Word and Excel
• Numerical Skills for Analysis and Reporting
• Should be flexible in shift timings
• Strong organizational skills to give the team direction

• Multinational/ BPO background is preferred
• Lean Six Sigma Trained and Tested

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Be cautious of scams such as purchasing a 'starter kit' or paying to apply.

Please note that proof of education may be requested during the recruitment process. Genpact does not impose any CV format nor require a photograph to be enclosed with the application.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Banking Customer Care - Management Trainee – English – On Site Johannesburg

In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreement’s. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.

· Should be operation expert and able to handle 15-20 resources

· Managing the day-to-day activities of the team

· Manage day to day activities across all Genpact required activities, ensuring a seamless customer experience throughout the Customer Service journey

· Identify focus teams each month and provide/develop materials to be used for necessary coaching and training to improve the overall team’s performance

· Monitor and evaluate calls using evaluation standards and forms mandated by the client

· Provide analysis in evaluated calls and identify gaps that impact KPIs

· Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance

· Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metrics

· Works closely with other members of the Training and Call Quality team to ensure effective implementation

· Create Governance Reporting such as weekly and monthly decks

· Enforce Genpact’s guidelines and policy across the operations team

· Partner with Training and other Support Functions to ensure a seamless operation

· Track, analyze and monitor performance of the teams under their care

· Keep up to date with the best practices to ensure a continuous improvement environment and added value to Genpact and its Client(s)

· Experience as trainer, front line manager, quality analyst or similar in a Voice Process

· Very good understanding of Customer Service integral components

· High School Graduate

· Self-motivated with ability to work both independently and as part of a team;

· Ability to handle client on one-on-one basis, via e-mails and calls;

· English Proficient – both written and spoken

· Excellent written and oral communication skills and detail-oriented;

· Great customer orientation, crisp communication skills, positive and proactive attitude, result-oriented;

· Ability to learn, adapt, upskill and work independently;

· Ability to work under tight deadlines across multiple projects in parallel and different time zones. Good prioritization skills;

· Working experience in PowerPoint, Word and Excel

· Numerical Skills for Analysis and Reporting

· Should be flexible in shift timings

· Strong organizational skills to give the team direction.

· Multinational/ BPO background is preferred

· Lean Six Sigma Trained and Tested

What can we offer?

· Attractive salary;

· Stable job offers - employment contract

· Work in a multicultural and diverse environment with employees from over 30 countries

· Genpact supports professional tranings and great career development opportunities

· Free access to our award-winning learning platform

· Benefits such as Medical Aid, Retirement and risk benefits

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Corporate and Investment Banking (CIB) Risk Management Graduate Programme

Location: ZA, GP, Johannesburg, Baker Street 30

Embark on a journey with our Corporate and Investment Banking (CIB) Risk Management Graduate Programme

At the forefront of shaping the future of Risk Management, we are committed to reducing risk while fostering innovation and excellence. Our Risk Management Graduate Programme is designed for individuals who are not only adept at mitigating risk but are also driven by curiosity, resilience, self-motivation, and a knack for creative problem-solving.

Risk Management is intricate and multi-faceted, encompassing a deep understanding of the Bank’s financial risk profile, establishing risk appetite, uncovering growth opportunities, and safeguarding the interests of our shareholders and investors. Our approach combines rigorous qualitative and quantitative analysis to ensure informed decision-making, compliance with regulations, and responsible action. We work closely with diverse sector and product segments to optimise returns while assessing a spectrum of risks including financial, economic, legal, political, regulatory, environmental, and reputational.

By joining our Risk Management graduate programme, you will gain unparalleled experience across critical areas of Corporate and Investment Banking. You will have the opportunity to engage with key businesses and transactions, working within domains such as Corporate Credit Risk, Non-Financial Risk, Real Estate Finance Credit Risk, Financial Institutions Credit Risk, Environmental, Social & Governance (ESG) Risk, Country & Sovereign Risk, Data Management, and Risk Assurance.

“If you want to be the best, you need to learn from the best.”

Standard Bank placed 18th in the 2024 edition of Forbes' annual ranking of the World's Best Employers, a list that includes 850 top large multinational organisations. The bank emerged as the highest ranked company from Africa and ranked second in the Banking and Financial Services sector globally.

Post Graduate qualification (Completed or completing in 2025)

• Mathematics and Statistics
• Actuarial Science
• Financial Risk Management
• BCom Hons (Finance/Economics/Risk Management)
• BSc Hons (Environmental Science)
• PPE
• Must be a South African citizen
• Must be under 30 years of age
• Maximum of two years’ work experience
• Minimum of 65% average over all years of study

• Working collaboratively with others
• Resilience
• Creative problem solving and considered decision making
• Curiosity and willingness to learn
• Positive attitude and self confidence

If you are ready to take on this challenge and contribute to our dynamic team, apply now and shape the future ofCIB Risk Management with us.

What We Do:

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

CULTURE CODE

• We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.

• We win as One - We collaborate, build strong relationships and value diverse perspectives

• We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs

• We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.

We are seeking an experienced individual with a background in product operations within a fintech or digital banking environment. This role is crucial for driving operational efficiency and delivering an exceptional customer experience for our banking product.

Key Responsibilities:

• Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
• Evaluate, design, and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability, and efficiency.
• Manage day-to-day operations across various payment rails (EFT, card networks, instant payments, and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
• Act as the business operations lead for integration and management of third-party vendors, banking partners, and the core banking system partner, ensuring service-level agreements (SLAs) are met, and that incidents are resolved promptly with minimal disruption.
• Use data dashboards and reports to track key operational metrics, including activation rates, transaction success rates, customer onboarding speed, compliance indicators, and turnaround times.
• Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
• Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
• Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.

• Bachelor’s degree in Finance, Business Administration, Banking, or related field.
• 5+ years of experience in banking operations, with at least 2 years in a fintech or digital banking environment.
• Strong understanding of digital payment ecosystems (EFT, card networks, instant payments, and merchant services)
• Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
• Hands-on experience with KYC/AML processes, transaction monitoring, and dispute resolution.
• Excellent analytical, problem-solving, and leadership skills.
• Experience with operations automation, CRM platforms, and BI reporting is a plus.
  
  

• Experience launching or scaling operations in a startup or high-growth fintech.
• Familiarity with South African fintech ecosystems and regulators (e.g., SARB, FSCA).
• Strong analytical and problem solving capabilities.
• Strong Strategic and critical thinking ability
• Agile project management experience.
• Ability to manage ambiguity in a fast paced environment
• Collaborative approach to solving problems with various stakeholders

Join to apply for the Banking Operations Analyst role at Betway Africa

Join to apply for the Banking Operations Analyst role at Betway Africa

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The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
  
  

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Entertainment Providers

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Overview

What We Do :

Were Lula. We build innovative fintech products to help SMEs manage cash flow. From instant access to funding to all-in-one business banking accounts we’re on it!

Our purpose is to help SMEs manage their business better faster simpler Lula so they can spend more time doing what they love.

Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.

• We Embrace Curiosity - We continuously seek better ways to deliver value with a solutions-over-problems mindset.
• We win as One - We collaborate, build strong relationships and value diverse perspectives
• Were Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
• We Execute with Ambition - We set ambitious goals, embrace challenges and deliver with focus and determination.

We are seeking an experienced Manager : Banking Operations with a strong background in fintech or digital banking environments. This role is pivotal to driving operational efficiency, ensuring compliance and delivering an exceptional customer experience delivered through a well defined and seamless customer journey.

The ideal candidate will have a deep understanding of banking processes, payments, compliance and risk management combined with the agility and innovation mindset of a fintech professional.

• Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
• Evaluate, design and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability and efficiency.
• Manage day-to-day operations across various payment rails (EFT, card networks, instant payments and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
• Act as the business operations lead for integration and management of third-party vendors, banking partners and the core banking system partner, ensuring service-level agreements (SLAs) are met and that incidents are resolved promptly with minimal disruption.
• Use data dashboards and reports to track key operational metrics including activation rates, transaction success rates, customer onboarding speed, compliance indicators and turnaround times.
• Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
• Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
• Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.

• Bachelors degree in Finance, Business Administration, Banking or related field.
• 5 years of experience in banking operations with at least 2 years in a fintech or digital banking environment.
• Strong understanding of digital payment ecosystems (EFT, card networks, instant payments and merchant services).
• Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
• Hands-on experience with KYC / AML processes, transaction monitoring and dispute resolution.
• Excellent analytical, problem-solving and leadership skills.
• Experience with operations automation, CRM platforms and BI reporting is a plus.

• Experience launching or scaling operations in a startup or high-growth fintech.
• Familiarity with South African fintech ecosystems and regulators (e.g. SARB, FSCA).
• Strong analytical and problem solving capabilities.
• Strong strategic and critical thinking ability.
• Agile project management experience.
• Ability to manage ambiguity in a fast-paced environment.
• Collaborative approach to solving problems with various stakeholders.

Role: Manager

Business Intelligence, Bidding, Accounting And Auditing, Account Development, Architectural Design, Content Development

Employment Type : Full-Time

Experience : years

Vacancy : 1