230 Av Support jobs in South Africa

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Duties and responsibilities

• Receiving repairs, testing, repairing and reporting on all products being sold.
• Telephonic and direct after sales support on all products being sold.
• Testing and evaluating of all products when required.
• Following and abiding to all internal departmental procedures.
• Correct completion of all paperwork required.
• Training of staff and customers on all products being sold.
• Reporting on all aspects to products managers and HOD

Minimum requirements

• Matric certificate
• 5 years minimum experience in the security or electronics industry
• Computer skills (Outlook, Excel and Word)
• Own Transport with valid driver's license essential.
• Networking skills would be an advantage.
• Tertiary Electrical or Electronic qualification would be an advantage
• Experience on CCTV and Paradox Security Equipment will be an advantage.

Skills required

• High aptitude level
• Meticulous with strong attention to detail and accuracy
• Strong numerical skills
• Methodical
• Customer-centric
• Good interpersonal skills
• Responsive
• High level of confidentiality and professionalism
• Good time management skills
• Strong communication skills (verbal and written)
• Ability to cope with pressure and deadlines in a fast-paced environment
• Ability to work independently as well as in a team

All resume's to be sent to

SKILLS & QUALIFICATIONS

Essential

• Diploma or B- Tech in Civil/ Structural Engineering.

• Registered as a Candidate Engineer/ Technologist

• Minimum 2-3 years post qualification experience with Structural Steel and Reinforced Concrete Structures (Inspections, Construction and or Design)

• Proven project & contractor management experience in construction especially steel structures.

• Strong awareness of safety and quality principles.

• Fully conversant with Microsoft Office, Intermediate knowledge and experience of MS Project

• Conversant with health and safety management systems and aspects of risk management in a multi-site environment.

• Hold a valid South African driving license and passport.

• The ability to travel in South Africa and other African and Middle East countries.

KEY TASKS AND AREA OF RESPONSIBILITIES

• Management and programming of inspections, reports, and subsequent repairs (if necessary) of advertising structures in the field as well as upload of documentation to Corp and the Asset Management system

• Physical due diligence inspections and structural analysis of advertising structures in the field followed by detailed reports specifying the current condition of the structure as well as any remedial work required.

• Supervision of remedial works performed on advertising structures.

• Review of original design engineer's calculations to ensure the design meets the required standards.

• On the ground support and management of new builds in other African markets.

• Must have a well understood knowledge and application of health and safety.

SKILLS/ATTRIBUTES

• Must be able to multitask.

• Ability to learn and apply new skills and knowledge.

• Ability to work with other people, as a team

• Ability to work independently without supervision.

• Good communication skills, both oral and written.

• Good communication and presentation skills at board level

• Good time management skills

• Strong administration background

• Strong organizational skills

Strong self-discipline and motivation

GENERAL:

It should be noted that the above list of tasks and responsibilities is not exhaustive, and that your Line Manager is entitled to instruct you at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements, such as:

Project Management

• To project manage the product development, construction, installation and upgrade of the Company's advertising structures – including (not limited to) Billboards, Street Furniture, Toilets and LED / LCD screens.

• To ensure projects are delivered on time, to budget and within specification (Engineering and Aesthetics).

• Provide technical advice to the business on product and project needs.

• To ensure that the Company's standards and procedures are fully met.

Relationship Management

• Develop relationships internally and externally with the key stakeholders.

• Assisting the Development/Sales Director to identify opportunities for cost reduction through design, construction method, materials and volume discounts and with any projects.

• To attend regular team meetings and action issues raised by acting upon minutes taken.

• Utilize Bee/SharePoint/JCDecaux Academy to share best practice and lessons learnt.

• Respond quickly to any enquiry from other subsidiaries.

Finance

• Manager retention process to ensure timely rectification of snagging.

• Appreciate cost control and budgets.

Working hours

• 8:00am – 5:00pm – Some out of hours working will be required on during project delivery. Candidate must be flexible on hours and location of work. Office is Johannesburg.

Disclaimer

This job description is meant to describe the general nature and level of work to be performed; it is not intended to be construed as an exhaustive list of all responsibilities and duties.

Reporting lines are subject to change and such change is at the sole discretion of the Company in line with operational requirements.

At
Altron Digital Business
, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company's computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks:

• Ensure that contracted customer Service Level Agreements are met (resolved)
• To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
• To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
• Ensure that calls are checked and updated with the latest updates until call closed.
• Administer User and Computer accounts, as well as Group membership in AD
• Perform various tests on all hardware platforms and networks and document all operating system software
• Practice Expert knowledge on Preventative Maintenance
• Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required.
• Coordinate with staff to install and configure all EUC.

Requirements:

• Matric; Technical Support NQF Level 4; Diploma in Information Technology
• Microsoft Azure Fundamentals – AZ900 - essential
• Microsoft Office 365 Fundamentals – MS900 - essential
• MTA: Windows Operating System Fundamentals (Windows 11) - essential
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Apple Mac Apple Certified Support Professional (optional based on customer requirements)
• CompTIA N+ & A+
• ITIL Foundation Certification

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Job Duties:

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting)
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Responding via phone, email or live chat to any social media queries
• Taking ownership of customer issues and following standard support desk procedures
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.
• And any other reasonable task.

Requirements:

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

Job Type: Contract

Contract length: 6 months

Application Question(s):

• What is your notice period?
• What is your gross income before deductions?
• What is your salary expectation before deductions?

Education:

• High School (matric) (Preferred)

Experience:

• Internet Troubleshooting: 2 years (Preferred)
• Providing Support via Social Media platforms: 1 year (Preferred)

Work Location: In person

visit for Applications

Closing Date :

Introduction: Business Unit: Altron Digital Business

Location: Gauteng, Johannesburg

Appointment Type: Permanent

We are looking for a Support Technician to provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company's computer services and equipment. To provide guidance and best practices to Junior Support Technicians. Build partner relationships with client. Be trusted IT Advisor. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks: Ensure that contracted customer Service Level Agreements are met (resolved)

To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)

Ensure that calls are checked and updated with the latest updates until call closed.

Administer User and Computer accounts, as well as Group membership in AD

Perform various tests on all hardware platforms and networks and document all operating system software

Practice Expert knowledge on Preventative Maintenance

Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required.

Co-ordinate with staff to install and configure all EUC.

Requirements: Matric; Technical Support NQF Level 4; Diploma in Information Technology

CompTIA A+

CompTIA N+ & A+

ITIL Foundation Certification

Microsoft Azure Fundamentals – AZ900

Microsoft Office 365 Fundamentals – MS900

MTA: Windows Operating System Fundamentals (Windows 11)

Microsoft 365 Certified: Modern Desktop Administrator Associate

Apple Mac Apple Certified Support Professional (optional based on customer requirements)

General Comment/s: Client Site - Onsite

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Job Duties:

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting)
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Requirements:

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

Benefits

• Medical Aid and / or Medical Insurance.
• Gap Cover
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Application Question(s):

• What is your notice period?
• What is your gross income before deductions?
• What is your salary expectation before deductions?

Education:

• High School (matric) (Preferred)

Experience:

• Internet Troubleshooting: 2 years (Preferred)
• Providing Support via Social Media platforms: 1 year (Preferred)

Work Location: In person

Job Information

• Date Opened 03/09/2025
• Job Type Full time
• Industry Technical Support & Customer Services
• Work Experience 2 years
• Education Level Grade 12 or equivalent
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7405

Job Description
Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Key Responsibilities

• Assisting customers via social media platforms and over the phone if required.
• Basic network fundamentals (basic troubleshooting).
• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP's regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.
• Responding via phone, email or live chat to any social media queries.
• Taking ownership of customer issues and following standard support desk procedures.
• And any other reasonable task.

Requirements

• Tertiary level qualification in IT or Telecommunications is preferred.
• At least 2 years' experience in a fibre projects or provisioning and/or technical support environment.
• Proven experience supporting customers via social media platforms.
• Strong Administrative skills.
• Excellent Stakeholder engagement and stakeholder management abilities.
• Customer Centric
• Ability to coordinate various projects simultaneously.
• Comfortable working on a CRM platform.
• Strong MS Excel ability.

Benefits

• Medical Aid and / or Medical Insurance.
• Gap Cover.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best

If you haven't heard from us within 2 weeks after your application, please consider your application unsuccessful.

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At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are seeking a skilled and customer-focused Support Technician to join our IT team. In this role, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This is a great opportunity for a tech-savvy individual with strong problem-solving skills and a passion for helping users resolve technical challenges.

Required Tasks:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, troubleshooting on equipment

Requirements:

• Educational Qualifications:
• Matric qualification
• A+ N+ Qualification
• Dell Certifications will be advantageous
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience:

• 3 years of experience in maintaining equipment in an IT environment
• 3 Years working on desktop equipment

General Comment/s:

Other requirements:

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.