242 Assurance Specialist jobs in South Africa

As a Quality Assurance Specialist, you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication. Evaluating Call Quality Assist operations in tracking, documenting, and reporting on quality levels Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development Provide training and support to the quality assurance team, including systems, policies, procedures, and core processes Interpret, build upon, and comply with company quality assurance standards Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions Document quality assurance activities with internal reporting and audits Participate in the design of the call monitoring framework, quality standards, and the associated checklists Conduct audits to ensure compliance with performance standards and outcomes (e.g., quality, process adherence, and accuracy) Create reports on performance results (individual and team level) to provide to management for development and action plans for agents Prepare and analyze quality reports for management review Provide feedback and input into process, training, and system enhancements based on trends If required, assist with coaching agents based on findings If required, may answer phone calls, respond to written inquiries, and handle escalated issues in support of agent work Work Collaboratively Build a culture of respect and understanding across the organization Recognize outcomes resulting from effective collaboration between teams Build cooperation and overcome barriers to information sharing, communication, and collaboration Facilitate opportunities to engage with internal and external stakeholders to develop joint solutions Self-Management Follow through to ensure personal quality and productivity standards are maintained Demonstrate consistent application of internal procedures Plan and prioritize, managing competing demands effectively Anticipate and manage change proactively Balance achievement of personal objectives with organizational needs flexibly #J-18808-Ljbffr

As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

Evaluating Call Quality 

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards and the associated checklists.
• Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)
• Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.
• Prepare and analyse quality reports for management staff review.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• If required, assist with the coaching of agents based on findings.
• If required, may answer phone calls, respond to written inquiries, and handle “escalated” issues in support of work performed by agent.
< ul>

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs 



Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and a second language
• Relevant qualification will be advantageous
• 1 – 2 years’ experience in a Quality Assurance environment or Call Centre Sales environment preferred 

Functio al Competencies

• Excellent listening and administrative skills
• Proficient in the use of MS Office
• Ability to assess calls and provide insight and value-added feedback to management
• Ability to understand SOP’S and ensure adherence to internal processes at all times
li>Knowledge of QA metrics, Variance reports and calibration sessions
• Accuracy and attention to detail
• Ability to meet deadlines

Essential

• Evaluating problems
• Investigate Issues
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to change
• Giving Support
• Processing Details
• Structuring Tasks
• Execution and Results
• Customer centered
• Planning and Improvement
• Ethics and Compliance
• Adaptability

Behaviours

• Energy   
< i>Passion    < i>Respect for others
• Honest and Fair
• Creativity   
< i>Positive Attitude    < i>Courage    < i>Tenacity    < i>Achieves Results    /ul>

The Digital Quality Assurance Specialist is responsible for ensuring the accuracy, consistency, and compliance of all digital content across various platforms, including social media, paid media channels, and website collateral. This role requires a meticulous individual with a strong understanding of digital standards, brand guidelines, and quality assurance best practices. The successful candidate will play a critical role in maintaining a high-quality digital presence and ensuring a positive user experience.

Key Responsibilities:

1. Digital Content Review: Thoroughly review all digital content (website copy, social media posts, paid advertisements, email campaigns) for accuracy, clarity, grammar, spelling, and adherence to brand voice and style.
2. Platform Compliance: Ensure all digital content adheres to the specific guidelines and best practices of each platform (Facebook, Instagram, Twitter, LinkedIn, Google Ads, etc.), including character limits, image specifications, and advertising policies.
3. CI / CD Compliance: Verify that all digital assets and content are consistent with the client's Corporate Identity (CI) guidelines, including logo usage, color palettes, typography, and overall brand aesthetic.
4. Error Reporting and Tracking: Accurately document and track all identified errors and inconsistencies.
5. Collaboration: Work closely with content creators, designers, creative directors, account management, and copywriters to provide constructive feedback and ensure timely resolution of identified issues.
6. Process Improvement: Identify opportunities to improve the quality assurance process and contribute to the development of QA best practices.
7. Stay Current: Maintain a thorough understanding of current digital standards, platform updates, and emerging trends in digital marketing and quality assurance.

Qualifications:

1. Bachelor's degree in Marketing, Communications, or a related field preferred.
2. Minimum of 2 years of experience in digital marketing, content creation, or quality assurance.
3. Expert knowledge of digital standards and best practices across various platforms, including social media (Facebook, Instagram, Twitter, LinkedIn), paid media (Google Ads, social media advertising), and website content management systems (CMS).
4. Proven ability to interpret and apply Corporate Identity (CI) guidelines consistently.
5. Exceptional attention to detail and a commitment to accuracy.
6. Strong written and verbal communication skills.
7. Proficiency in using project management and bug tracking tools (Jira, Asana, Trello).
8. Familiarity with web analytics tools (Google Analytics) is a plus.

#J-18808-Ljbffr

How you'll role A short-term insurance company, blending tech innovation with a mission to make insurance simple, transparent, and accessible, is on the lookout for a Quality Assurance Specialist (Automation) who loves clean code, scalable systems, and the thrill of catching bugs before anyone else does. If automation is your happy place and youve got a nose for quality, you might just be the missing piece in our growing tech puzzle. What you'll do Automate all the things, from test scripts to frontend flows in React Native (Detox) and web (Selenium) Build and maintain unit tests in Node.js using Jest, Sinon, and Chai Join forces with developers to unpack new features and boost test coverage Dive into code reviews with a QA lens to improve testability Create and manage test documentation, bug reports, and result logs Continuously improve and scale automation frameworks Stay sharp with new trends in testing tech and methodologies Contribute to our CI/CD processes to maintain high release quality Be a champion for product excellence, because good enough just isnt enough What you'll need BSc in Computer Science, BCom in Applied Information Systems, or related field Proficiency in JavaScript with experience in frontend and backend testing Experience with tools like Selenium, Detox, Jest, Sinon, Chai Git and version control familiarity Prior hands-on exposure to automated testing Experience in a tech QA environment (preferred) Strong analytical and problem-solving capabilities Excellent communication and team collaboration skills Self-driven with the ability to meet deadlines independently

Quality Assurance Specialist - South Africa

Quality Assurance Specialist - South Africa Permanent employee,Full-time· South Africa - REMOTE 200,000 - 450,000 R per yearJob Description Who We Are

At SmartPA, we don’t just provide support – we transform it.

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!Key Responsibilities and Skills What You’ll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.

Here’s what your day-to-day will look like:

• Performing quality assurance audits on documentation.
• Ensuring quality standards are being upheld across assignment execution.
• Reporting the the team lead on any discrepancies and KPI tracking updates.
• Providing suggestions of improvements across assignments and or individual/team development.
• Documenting and reporting findings weekly to the team lead and service delivery manager.
• Collaborating with the team to identify areas of improvement and enhancements.
• Identifying strengths and weaknesses within the team based on current performance.

Skills About You
We’relooking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Experience What You’ll Need
Your experience is key, but your attitude is what sets you apart.

Essential:

• Understanding of quality assurance methodologies.
• Advanced attention to detail, reporting and documentation skills.
• Intermediate conflict resolution and communication excellence. Strong collaboration abilities and continuous development outlook.
• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in a similar role and/or relevant educational background.

Desirable:

• Familiarity with Google Suite, CRM platforms and booking systems.
• Experience in process improvement and creating efficiencies.

Work Remotely YesSalary 200,000 - 450,000 (based on experience)Schedule Important Details

• Schedule: Monday–Friday, aligned with UK time zones ( including daylight savings adjustments).
• Location: Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban.
• Public Holidays: Work according to the UK calendar.

Job Type Full-time, PermanentWhat's in it for you? What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Remote work
• Flexitime Initiative : Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday : Because rest fuels greatness.
• Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits : Unlock additional perks based on your loyalty and length of service.

Ready to Make Your Mark?
If you’re excited to make an impact and shape the future of administration, we’d love to hear from you. Apply now to join a team where your work truly matters! Apply for this jobAbout us At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals
Apply for this job

#J-18808-Ljbffr

Quality Assurance Specialist - South Africa

Quality Assurance Specialist - South Africa Permanent employee,Full-time· South Africa - REMOTE 200,000 - 450,000 R per yearJob Description Who We Are

At SmartPA, we don’t just provide support – we transform it.

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!Key Responsibilities and Skills What You’ll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.

Here’s what your day-to-day will look like:

• Performing quality assurance audits on documentation.
• Ensuring quality standards are being upheld across assignment execution.
• Reporting the the team lead on any discrepancies and KPI tracking updates.
• Providing suggestions of improvements across assignments and or individual/team development.
• Documenting and reporting findings weekly to the team lead and service delivery manager.
• Collaborating with the team to identify areas of improvement and enhancements.
• Identifying strengths and weaknesses within the team based on current performance.

Skills About You
We’relooking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Experience What You’ll Need
Your experience is key, but your attitude is what sets you apart.

Essential:

• Understanding of quality assurance methodologies.
• Advanced attention to detail, reporting and documentation skills.
• Intermediate conflict resolution and communication excellence. Strong collaboration abilities and continuous development outlook.
• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in a similar role and/or relevant educational background.

Desirable:

• Familiarity with Google Suite, CRM platforms and booking systems.
• Experience in process improvement and creating efficiencies.

Work Remotely YesSalary 200,000 - 450,000 (based on experience)Schedule Important Details

• Schedule: Monday–Friday, aligned with UK time zones ( including daylight savings adjustments).
• Location: Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban.
• Public Holidays: Work according to the UK calendar.

Job Type Full-time, PermanentWhat's in it for you? What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Remote work
• Flexitime Initiative : Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday : Because rest fuels greatness.
• Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits : Unlock additional perks based on your loyalty and length of service.

Ready to Make Your Mark?
If you’re excited to make an impact and shape the future of administration, we’d love to hear from you. Apply now to join a team where your work truly matters! Apply for this jobAbout us At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals
Apply for this job

#J-18808-Ljbffr

Quality Assurance Specialist - South Africa Quality Assurance Specialist - South Africa Permanent employee, Full-time· South Africa - REMOTE 200,000 - 450,000 R per yearJob Description Who We Are At Smart PA, we don’t just provide support – we transform it.Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.With a vibrant, client-focused culture and a team driven by creativity, no two days at Smart PA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!Key Responsibilities and Skills What You’ll Do The Centre of Excellence (COE) is the driving force behind Smart PA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.Here’s what your day-to-day will look like:Performing quality assurance audits on documentation. Ensuring quality standards are being upheld across assignment execution. Reporting the the team lead on any discrepancies and KPI tracking updates. Providing suggestions of improvements across assignments and or individual/team development. Documenting and reporting findings weekly to the team lead and service delivery manager. Collaborating with the team to identify areas of improvement and enhancements. Identifying strengths and weaknesses within the team based on current performance. Skills About You We’relooking for someone who:Thrives in a dynamic, entrepreneurial environment where no two days are the same. Is passionate about redefining what it means to deliver world-class PA and admin support. Can manage their own time and workload effectively, delivering results with confidence. Brings enthusiasm, creativity, and positivity to their work. Enjoys contributing ideas to improve processes and drive business growth. Experience What You’ll Need Your experience is key, but your attitude is what sets you apart.Essential: Understanding of quality assurance methodologies. Advanced attention to detail, reporting and documentation skills. Intermediate conflict resolution and communication excellence. Strong collaboration abilities and continuous development outlook. Proficiency in MS Office (especially Outlook, Word, and Excel). Proven experience in a similar role and/or relevant educational background. Desirable: Familiarity with Google Suite, CRM platforms and booking systems. Experience in process improvement and creating efficiencies. Work Remotely YesSalary 200,000 - 450,000 (based on experience)Schedule Important Details Schedule: Monday–Friday, aligned with UK time zones ( including daylight savings adjustments). Location: Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban. Public Holidays: Work according to the UK calendar. Job Type Full-time, PermanentWhat's in it for you? What’s in It for You? At Smart PA, we believe in rewarding talent and supporting your growth:Competitive Salaries Yearly Bonuses based on company, department, and individual performance. Remote work Flexitime Initiative : Work when you’re most productive (core hours: 10:00–16:30). 33 Days Holiday : Because rest fuels greatness. Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry. Enhanced Benefits : Unlock additional perks based on your loyalty and length of service. Ready to Make Your Mark? If you’re excited to make an impact and shape the future of administration, we’d love to hear from you. Apply now to join a team where your work truly matters! Apply for this jobAbout us At Smart PA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace. We offer a variety of opportunities to work with and within Smart PA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering Smart PA's world-class back office services. Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, Smart PA enables you to achieve your goalsApply for this job #J-18808-Ljbffr

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

Santam Broker Solutions has a position available for a Risk Assurance Specialist who will be based at Hill on Empire in Parktown. This position falls under the Quality Assurance function, which operates with a management mandate, providing an independent, objective assurance and advisory services to assist business in enhancing the overall operational governance, quality and service standards. We are looking for a highly professional and driven individual to assume this role reporting to a Quality Assurance Manager.

JOB RESPONSIBILITIES

The successful incumbent will be required to perform quality assurance and due diligence reviews on all portfolio administration business.
The scope includes:

• Verification of business partner's application against their underwriting, premium collection, claims mandate finance and systems utilised.
• Performing quality assurance reviews to provide independent assurance and advisory services to assist business in enhancing their overall operational governance processes, quality and service standards.
• Support the Business to discharge their responsibilities relating to the compliance risk management process as required by relevant regulatory requirements, applicable codes of conduct and minimum standards.

QUALIFICATIONS AND EXPERIENCE

• Knowledge of risk management and risk management practice
• Exposure to a Quality Assurance environment and Internal Audit
• Underwriting, premium collection and claims business experience
• Knowledge of FAIS
• Understanding of the regulatory and business environment of the Short-Term Insurance industry.
• IT Governance & Information Systems Audit

SKILLS

• Ability to design, document and perform risk based audits
• A good knowledge of the business and the ability to evaluate risks
• Ability to take a holistic view of the organisation in determining and positioning compliance risks
• Ability to identify strategic issues through critical reasoning
• Ability to effectively influence across all relevant levels within the business unit, including senior and middle business management.
• Ability to effectively plan and set priorities for self and engagement team
• Results oriented with a strong deadline focus
• Ability to build strong relationships and to work with others towards shared goals
• Team player able to collaborate and support colleagues and peers across the organisation, while still being able to work independently when needed
• Flexible and open to change and innovation
• Good negotiation and problem-solving skills
• Strong attention to detail
• Good report writing and presentation skills
• Strong analytical skills

COMPETENCIES

Core Competencies:
• Business acumen
• Innovative thinking
• Building relationships, collaborating and influencing others
• Customer focus
• Managing complexity
• Delivering results
• Critical / analytical thinking
• Living the Santam values
• Report writing
• Adapting and responding to change
• Performing under pressure

Technical Competencies:
• Insurance regulation
• Project management
• Risk assurance and management
• Integrity and ethics

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

#J-18808-Ljbffr