120 Assurance Manager jobs in South Africa
Assurance Manager
Posted 19 days ago
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We are looking for passionate people who are seeking a purposeful career in assurance and have a solid track record of good performance. If consistently giving your best is important to you, and you have a high need for excellence, then please apply. We are looking for people like you.
Duties & ResponsibilitiesMy client is a Big 4 firm, and their assurance division focuses on primarily statutory requirements for different client projects. They are seeking to appoint a seasoned Assurance Manager to join their team. The role will mainly be focused on the following:
- People leadership
- Risk and quality management
- Client engagement
- Talent management
- Assist clients in performing better and achieving their goals
- Deliver on challenging audit engagements across the insurance industry
- Sustain efficiency and profitability
- Qualified CA(SA)
- Minimum 2 years post articles experience within a Big 4 or medium-sized audit firm
If you meet the above criteria and are ready for a challenging and rewarding role, we invite you to apply directly or reach out to Pabalelo Morena. If you have not received any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles.
Package & RemunerationR 85000 - R 95000 - Annually
#J-18808-LjbffrAssurance manager
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Assurance manager
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Performance Assurance Manager
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Performance Assurance Manager
Posting Start Date: 8/21/25
Job Location (Short): Johannesburg, ZAF
Requisition ID: 33855
Onsite or Remote: Onsite Position
The Company
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Purpose
The Performance Assurance Manager plays a pivotal role in ensuring that customers derive maximum value from the company's mining technology solutions. This position is accountable for driving value, optimizing technology adoption and usage, and delivering outstanding customer experience across multiple regions. The role will build and lead high-performing Performance Assurance teams, cultivate long client relationships, and ensure that the company's technology aligns with client needs and satisfaction. This role will oversee technical initiatives to support customer tactical plans, identify growth opportunities through upselling services, grow Ecosystem adoption, and manage cross-regional teams to deliver a seamless customer journey. The Performance Assurance Manager will be a key contributor to the overall Usage and Optimizing Value strategy of the business. This role supports a multi-year transformation journey of customer success into a strategic driver of revenue, customer retention, and platform adoption.
Travel Requirements
Up to 50% Travel to the rest of Africa as well as abroad
Job Duties and Responsibilities
Customer Success Strategy & Leadership
- Lead and execute a regional Performance Assurance strategy focused on adoption, retention, and value delivery, aligned with broader business goals.
- Build and manage high-performing team, ensure proactive customer engagement, and resolve issues swiftly.
- Oversee performance assurance cycles and resource planning to deliver measurable customer value, site productivity improvements, and ecosystem adoption
- Foster a culture of accountability, innovation, and execution across Europe, South Africa, Africa Central Asia, and India
Customer Value Optimisation
- Maximize customer value through usage of mining technology solutions, tailored success roadmaps, and measurable ROI.
- Drive upsells and cross-sell opportunities, ensure quality Value-in-Use case studies, and strengthen alignment with product teams.
- Provide clear goals to improve the quality and impact of Performance Assurance deliverables
Customer Experience & Engagement
- Drive a seamless end-to-end customer journey by enhancing onboarding, engagement, and long-term satisfaction
- Lead feedback-driven improvements, rebuild trust where needed, and serve as the escalation point for key accounts while fostering strong, strategic customer relationships.
Business Process
- Implement and maintain robust Quality Assurance systems and the Performance Assurance Process (PAP) within the department.
- Ensure compliance with internal policies, including travel and governance directives, and drive accountability for process adherence across the team.
Human Resources
- Lead and develop high-performing, regionally dispersed team by fostering a culture of accountability, collaboration, and continuous improvement.
- Ensure alignment with the customer success strategy while addressing underperformance swiftly and professionally.
- Drive capability building through coaching and mentoring and maintain strong internal and external working relationships.
- Ensure SMART goals are Cascaded aligned to regional goals.
Compliance
- Ensure full adherence to legislative, customer site, Modular Mining, and Komatsu policies and systems across all countries of operation, always holding team members accountable for compliance.
Safety Leadership
- Promote and maintain a physically and psychologically safe working environment across all Modular/MTS offices, customer sites, and travel locations.
- Proactively identify and address safety risks, ensuring compliance with local regulations and company policies.
- Conduct regular assessments to surface hidden risks, escalate concerns appropriately, and hold team members accountable for maintaining safety standards.
- Address interpersonal issues impacting team well-being through timely engagement with HR and relevant managers.
- Lead by example in safety, fostering a culture where physical and emotional well-being are non-negotiable priorities
Required Skills
Qualifications/Experience
- Degree in Mining/Industrial Engineering or Computer Science.
- Additional Qualification in Management will be an advantage.
Management/supervision
- 5+ years of experience in a manager operational excellence or client services role, ideally within the mining technology or industrial sector.
- 10+ years of experience in mining and/or mining technology experience
- Proven track record in building, leading, and scaling value delivery teams across multiple regions.
- Deep understanding of the EMEA, South Africa, Central Asia, and India markets, along with a focus on customer-centric approaches.
- Demonstrated success in driving customer engagement through roadmaps, optimizing value, and achieving measurable improvements
Customer Care / Software Support
- Strong understanding of all aspects of customer care and software configuration and support and Product Knowledge of all related Applications and its Mining related Application benefit
Leadership Qualities
- Demonstrated leadership qualities and a proven ability to effectively develop, coach and motivate employees.
- Be able to influence stakeholders at any level within an organization
- Have experience managing a cosmopolitan and diverse team
Strategic and tactical planning
- Demonstrated Strategic, tactical planning and execution capabilities
- A Mining Consulting professional who is service orientated, understands and is capable of solving complex operational challenges and driving technology usage
- Possess ability to generate sustainable customer roadmaps that support customer's strategic goals
- Able to identify and develop new revenue streams through up selling and cross selling Digital Solutions and Apps
Desired Skills
Workplace Culture and Values
Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed the following core values and behaviours into our everyday work environment
- Failing Forward Fast: We encourage making decisions quickly, learning from mistakes, and applying those lessons to future initiatives. We see setbacks as opportunities for growth and innovation.
- Coaching Culture: We believe in setting mutual goals and priorities, providing honest and constructive feedback regularly. This approach supports continuous development and strong team collaboration.
- Pioneering Spirit: We seek out opportunities for innovation and are not afraid to push boundaries. We embrace new ideas and strategies to overcome challenges and stay ahead in the industry.
- Proactive Urgency: We take ownership of our responsibilities, actively seeking opportunities and addressing issues proactively. We respect deadlines and time commitments, ensuring we deliver impactful results efficiently
This culture promotes a dynamic, supportive, and innovative work environment where individual contributions drive our collective success.
#J-18808-LjbffrQuality Assurance Manager
Posted 4 days ago
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Description
A leading organization in the aviation sector is seeking a highly skilled and detail-oriented Quality Assurance Manager to join their team based at Lanseria Airport. This role is ideal for a motivated professional with strong regulatory knowledge and a proven ability to ensure compliance with aviation operations standards. The successful candidate will be responsible for maintaining manuals ensuring regulatory adherence conducting audits and fostering a culture of quality and compliance throughout the organization.
Responsibilities
- Establish implement and maintain all company manuals in accordance with regulatory requirements and business needs.
- Conduct ongoing reviews to ensure manuals remain compliant and effective.
- Develop a 12-month internal audit schedule and conduct scheduled audits presenting compliance documentation and evidence.
- Represent the company during external audits and ensure timely implementation of corrective actions.
- Develop maintain and manage in-house documentation (control documents ERP SOPs etc.).
- Establish and oversee procedures for addressing internal non-conformities monitoring reports and implementing corrective / preventative actions.
- Ensure proper recording and storage of all audit findings and corrective actions in a systematic and accessible manner.
Requirements
Benefits
Contact RPO Recruitment for your next career opportunity.
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.
Duties & Responsibilities
See Description
Desired Experience & Qualification
See Description
Required Experience :
Manager
Key Skills
Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-LjbffrQuality Assurance Manager
Posted 13 days ago
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Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from IGT Solutions
Team Lead - Talent Acquisition Group at IGT SolutionsAs our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.
Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.
Main Goals
- Lead and develop the Quality management culture and practice
- Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
- Act as the representative of the company in all matters related to Quality Management
- Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both at teams and individual contributors levels
- Proactively identify opportunities to improve QA work and coordinate with different functions – operations, training, workforce management
- Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships
- Analyze and report trends in Agents/Process performance
- Participate in quality systems improvement activities using six sigma methodologies
- Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
- Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions
- Identify bottom quartile factors and team players and steps to improve them
- Design, implement and monitor Quality corrective action plans when required
- Liaise with key stakeholders – internal & clients – for alignment and improved Quality results
Your Profile
- Min. 1-2 years’ experience in a similar role with direct people management exposure (in BPO industry), and min. 3 years’ experience in Quality environments
- Previous contact center/BPO experience is essential for this role
- Travel/Airlines domain experience is a strong advantage but not mandatory
- Well versed with travel domain knowledge & MS Office (Excel, Word and PPT mandatory)
- Sound feedback and coaching skills
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills, fluent in English (mandatory), knowledge of German or French is a strong advantage
- Organized and Methodical, Target and deadline driven
- Knowledge of QC tools
We Offer
- Competitive salary package and benefits
- Career growth opportunities within an international developing team, part of a global BPO player
- Friendly work atmosphere – work from home / office
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service, Quality Assurance, and Management
IndustriesIT Services and IT Consulting and Outsourcing and Offshoring Consulting
#J-18808-LjbffrQuality Assurance Manager
Posted 19 days ago
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A large food manufacturing company in Cato Ridge (KZN) is looking for a Quality Assurance Manager to join the Quality Assurance Management Department, who will be responsible for overseeing all aspects of quality control and food safety. Ensure that our products meet regulatory standards, are safe for consumption, maintain FSSC 22000 accreditation and sustain the highest level of quality.
Duties & ResponsibilitiesQuality & Food Safety
- Monitor and evaluate product quality throughout the production process, from raw materials to finished products, to identify and address any quality concerns that may arise, ensuring that the highest quality products are dispatched from Freys Food Brands.
- Collaborate with cross-functional teams, including Production, Procurement, and Technology and Innovation, to implement quality improvement initiatives and resolve quality-related defects/concerns.
- Continuously improve the food safety documented traceability system for the company to ensure proper root cause analysis.
- Review, revise, and improve quality and food safety risk assessments in line with emerging risks and regulatory requirements.
- Implement and monitor performance of GMP and PRP checks in the plant.
- Conduct routine GMP and PRP audits.
Audits
- Conduct regular audits of production processes, facilities, and documentation to identify areas of improvement and its implementation to ensure adherence to quality and food safety protocols.
- Inform all internal stakeholders in advance of all audits taking place.
- Serve as the primary point of contact for regulatory agencies and third-party auditors during inspections and audits.
- Facilitate in closing off corrective action raised in audits with relevant parties in a timely manner.
- Develop and maintain an audit readiness program to continuously prepare the company for external audits.
- Stay current on industry trends, regulations, and best practices related to quality control and food safety and make recommendations for continuous improvement.
- Maintain FSSC 22000 accreditation.
Customer/Stakeholder Relations
- Lead investigations into quality incidents, customer complaints, and non-conformances, and implement corrective and preventative actions needed.
- Liaise with the Technology and Innovation department during product development to approve development technical processes.
- Implement customer satisfaction surveys to gather feedback on food safety and quality aspects.
- Provide relevant stakeholders with transparent and accurate information regarding the company’s food safety and quality practices.
- Communicate changes in regulations, adherence to product specifications and processes to stakeholders and facilitate compliance.
Supplier Quality Assurance
- Ensure all raw material approved is within specification, including raw materials from alternative service providers such as packaging, spices, cheese etc.
- Ensure legislative and regulatory compliance.
- Undertake Supplier Audits.
Total Management Quality Systems
- Develop, review, implement and improve all SOPs related to Quality and Food Safety.
- Maintain accurate records and documentation related to quality assurance activities, including audits, inspections, and corrective actions.
- Ensure that all relevant SOPs related to quality and food safety are up to date and readily accessible for audits, training, traceability purposes etc.
Training and Development
- Develop, implement, and maintain quality assurance policies and procedures to ensure compliance with regulatory requirements and industry standards.
- Develop and co-ordinate talent management, development programs, objectives and performance appraisals for the Quality Assurance Management department.
- Liaise with HR on the co-ordination of compliance training for relevant stakeholders such as FSSC, HACCP, Internal auditing training.
- Develop and deliver training programs on quality assurance and food safety practices for employees of all levels of the company.
- Drive a culture of quality and food safety throughout the company by promoting awareness, accountability, and continuous improvement.
- Collaborate with Production and the relevant supporting structures to ensure competence and adherence to food safety standards.
Budget
- Develop and maintain the approved departmental budget and adhere to cost allocation.
People Management
- Manage the Quality Assurance Management department (incorporated of quality and food safety) and provide ongoing guidance, supervision and support to achieve the company’s required targets.
- Oversee, raise and close of any matters that may arise with the Freys Contracted Cleaning Company - Ecowise.
- Communicate changes in processes and specifications and train the Quality Assurance Management department with related and up to date processes and procedures.
- Manage quality activities including but not limited to, incoming raw material inspection, in-process product and processing aids inspection, line inspection, waste verification inspection etc.
- Bachelor’s degree/B. Tech in Food Science, Microbiology, Chemistry, or a related field.
- 5 - 6 years of experience in Quality Assurance and Food Safety Management in the food manufacturing/FMCG sector, meat industry preferable.
- In-depth knowledge of food safety regulations, including but not limited to HACCP etc.
- Strong understanding of quality management systems such as ISO 9001 and FSSC 22000.
- Experience with food safety audits and certifications (e.g. GMP).
- Certification in Food Safety.
- Intermediate to advance skills in Microsoft suite.
- Attention to detail with the ability to identify potential quality issues, analyse data and ensure product and services meet quality standards.
- Analytical thinker to assess quality metrics, identify trends and make data driven decisions to improve quality processes.
- Problem-solving skills with the capability in identifying root causes of quality issues and implementing corrective and preventative actions.
- Excellent communication, leadership, and interpersonal skills.
- Deadline driven and time management skills with the ability to adapt or adjust accordingly to business requirements.
- Ability to lead and drive the Quality Assurance team i.e. both the Quality and Food Safety teams.
- Resilient and possess ethical integrity.
- Exceptional project management skills.
Market related.
Interested?The closing date for applications will be the 10 May 2024. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days from the closing date then please consider your application as unsuccessful.
The company is committed to developing creative and innovative teams, achieved through diversity and inclusion, preference shall therefore be given to suitably qualified applicants from designated groups in line with the company’s employment equity plan and targets.
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Quality assurance manager
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Quality assurance manager
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Quality assurance manager
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