803 Associate Engineer jobs in South Africa

Associate Support Engineer page is loaded

Associate Support Engineer

Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment.

As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs.
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary.

Qualifications

Required:

• Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable.
• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Basic Excel proficiency.
• High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
• Strong attention to detail, time management skills, and a driven, humbly confident attitude.

Desired:

• Previous experience with Zendesk or similar customer service systems.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

#J-18808-Ljbffr

Associate Support Engineer page is loadedAssociate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work
environment.
As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels
• (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary

Qualifications

Required:

• Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable.
• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Basic Excel proficiency.
• High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
• Strong attention to detail, time management skills, and a driven, humbly confident
• attitude.

Desired:

• Previous experience with Zendesk or similar customer service systems.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago

There’s a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.

#J-18808-Ljbffr

Rosebank - Johannesburg, GP 2196 ZA (Primary)

Description

Zutari: Co-creating an engineered impact.

At Zutari, we believe that built environments intentionally designed to be sustainable and smart can accelerate an equitable quality of life for all. We embrace the transformative power of digital technology to create these environments.

Our multifaceted team offers comprehensive, integrated solutions to enhance the value of property assets, considering sustainability (environmental, social, and economic) throughout their lifecycle.

We are seeking an Associate Civil Engineer to join our multidisciplinary Land Infrastructure division.

Role Requirements

The role is built for someone with:

1. A solid background in the public and private sector, specialising in land infrastructure from township to site-specific scale.
2. Sound knowledge in the use of a variety of civil engineering analysis software. Advanced computer skills with working knowledge of CAD Software.
3. A general understanding of BIM processes (working knowledge will be advantageous).
4. Knowledge and experience of relevant engineering codes, standards, and practices.
5. Strong work-winning, client-facing capability and experience.
6. Excellent organisational skills (ability to plan and implement) and time management skills.
7. Excellent communication skills (proven ability to interact well with personnel at all organisational levels).

Role Responsibilities

1. Assist in preparing and coordinating tenders/bids and contribute to winning work initiatives.
2. Ensure timely delivery of projects that are within scope and budget.
3. Establish a clear understanding of project goals and stakeholder expectations, specifically managing client expectations and ensuring that delivery meets expectations.
4. Lead and coordinate small and medium projects, including managing delivery teams, reporting on budgets and schedules, and maintaining team morale.
5. Produce other key deliverables on projects, such as technical reports, specifications, and bills of quantities.
6. Act as a senior project-level point of contact for clients.
7. Resolve project-level issues independently.
8. Motivate the project team toward the determined objectives by generating enthusiasm for the project and maintaining a continued personal interest in achieving the set targets.
9. Be a team player who is willing to collaborate across multiple disciplines and international geographies.
10. Confident, well-spoken, self-starter, disciplined, detail and deadline/delivery orientated.

Qualifications

1. BSc/BEng. Degree (Civil Engineering).
2. Professional Engineer registered with ECSA with 5-10 years’ experience (5 years post-registration).
3. Minimum of 8 years’ experience as a design specialist in land infrastructure, specific to municipal and site-specific services.
4. Design and project-leading experience.
5. Must be CAD proficient.

Join us at Zutari in our journey to redefine standards for responsible building and contribute to a world where every built environment is both smart and sustainable. Let’s collaborate, innovate, and make a global impact together.

We believe that a diverse workforce is critical to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups within South Africa.

#J-18808-Ljbffr

Our client is one of Africa's leading infrastructure development companies that operate in various sectors such as Energy, Education, Water, Transportation, Mining, Real Estate, Agriculture and Healthcare. They are currently looking for a skilled Professional Civil Engineer with municipal services experience to join their team in Pretoria as an Associate. If youre ready to take the next step in your career, apply today! Requirements: · Registered with ECSA as a Professional Engineer. · Minimum of 10 years' experience in the planning, procurement and administration of municipal services. · Experience in the planning of infrastructure utilizing Civil3D, WaterMate, PipeMate or similar design software. · Experience in contract administration. · Experience in professional services tendering and agreements. · Experience and understanding of statutory approval processes. · Experience in construction contract documentation compilation (SAICE GCC) and procurement processes. Should you meet the minimum requirements for this position, please email your updated CV attached to , alternatively contact the team on XXX-XXX or visit our website, Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

At nCino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the nCino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work
environment.
As a Support Engineer at nCino, you’ll play a key role in providing exceptional service to customers using the nCino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.

As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the nCino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement.

Responsibilities

• Maintain regular, clear communication with customers across multiple channels
• (email, chat, phone, Zoom etc.).
• Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively.
• Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs
• Educate customers on new product features and functionalities, enhancing their experience with the system.
• Resolve product-related issues and concerns swiftly and efficiently.
• Proactively identify and address process gaps to improve customer satisfaction.
• Approach all tasks with dedication and a positive, energetic attitude.
• Collaborate across departments to solve customer issues when necessary

Qualifications

Required:

• Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable.
• 2+ years of experience in customer service, account management, or a similar role.
• Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Basic Excel proficiency.
• High energy and a positive attitude, with the ability to manage multiple priorities and think creatively.
• Strong attention to detail, time management skills, and a driven, humbly confident
• attitude.

Desired:

• Previous experience with Zendesk or similar customer service systems.

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago

There’s a simple reason nCino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work.

The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine.

#J-18808-Ljbffr

Associate Support Engineer page is loadedAssociate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R5485n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable workenvironment.As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements.As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and perfoming support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. Similar Jobs (1) Associate Support Engineer locations ZA - Remote - South Africa time type Full time posted on Posted 9 Days Ago There’s a simple reason n Cino has been named both the #1 Fintech to Work For and recognized as the market’s top Commercial Loan Operating System. We know great technology doesn’t build itself, implement itself, or sell itself, so we focus on hiring the best talent in the world and trusting them to do their best work. The results speak for themselves: our revolutionary Bank Operating System has changedthefinancial services industryby helping bankers lend with confidence, efficiency and transparency,whilebetter engagingwith their customers. Transforming how financial institutions operate through innovation, reputation and speed, n Cino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, n Cino is part of the Forbes Cloud 100, and one of the Top Company Cultures by Entrepreneur Magazine. #J-18808-Ljbffr

Rosebank - Johannesburg, GP 2196 ZA (Primary) Description Zutari: Co-creating an engineered impact. At Zutari, we believe that built environments intentionally designed to be sustainable and smart can accelerate an equitable quality of life for all. We embrace the transformative power of digital technology to create these environments. Our multifaceted team offers comprehensive, integrated solutions to enhance the value of property assets, considering sustainability (environmental, social, and economic) throughout their lifecycle. We are seeking an Associate Civil Engineer to join our multidisciplinary Land Infrastructure division. Role Requirements The role is built for someone with: A solid background in the public and private sector, specialising in land infrastructure from township to site-specific scale. Sound knowledge in the use of a variety of civil engineering analysis software. Advanced computer skills with working knowledge of CAD Software. A general understanding of BIM processes (working knowledge will be advantageous). Knowledge and experience of relevant engineering codes, standards, and practices. Strong work-winning, client-facing capability and experience. Excellent organisational skills (ability to plan and implement) and time management skills. Excellent communication skills (proven ability to interact well with personnel at all organisational levels). Role Responsibilities Assist in preparing and coordinating tenders/bids and contribute to winning work initiatives. Ensure timely delivery of projects that are within scope and budget. Establish a clear understanding of project goals and stakeholder expectations, specifically managing client expectations and ensuring that delivery meets expectations. Lead and coordinate small and medium projects, including managing delivery teams, reporting on budgets and schedules, and maintaining team morale. Produce other key deliverables on projects, such as technical reports, specifications, and bills of quantities. Act as a senior project-level point of contact for clients. Resolve project-level issues independently. Motivate the project team toward the determined objectives by generating enthusiasm for the project and maintaining a continued personal interest in achieving the set targets. Be a team player who is willing to collaborate across multiple disciplines and international geographies. Confident, well-spoken, self-starter, disciplined, detail and deadline/delivery orientated. Qualifications BSc/BEng. Degree (Civil Engineering). Professional Engineer registered with ECSA with 5-10 years’ experience (5 years post-registration). Minimum of 8 years’ experience as a design specialist in land infrastructure, specific to municipal and site-specific services. Design and project-leading experience. Must be CAD proficient. Join us at Zutari in our journey to redefine standards for responsible building and contribute to a world where every built environment is both smart and sustainable. Let’s collaborate, innovate, and make a global impact together. We believe that a diverse workforce is critical to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment, and we work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups within South Africa. #J-18808-Ljbffr

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485 n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment. As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements. As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs. Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary. Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. #J-18808-Ljbffr

Associate Support Engineer page is loaded Associate Support Engineer Apply locations ZA - Remote - South Africa time type Full time posted on Posted 2 Days Ago job requisition id R5485 n Cino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At n Cino, we’re committed to transforming compliance with innovative software that helps Accountable Institutions operate with confidence, efficiency, and transparency. We aim to empower our customers to engage better with their clients while ensuring compliance. Our Support Engineering team is a talented group dedicated to supporting the seamless adoption and success of the n Cino KYC Africa system. We value making someone's day, respecting each other, having a winning attitude, bringing our best, doing the right thing, and having fun. These principles are fundamental to fostering a productive, enjoyable work environment. As a Support Engineer at n Cino, you’ll play a key role in providing exceptional service to customers using the n Cino KYC Africa system. You’ll triage customer-reported system issues, respond to questions, and handle configuration enhancements. As an Associate Support Engineer, your primary responsibility will be to ensure customers receive top-tier support while troubleshooting product or system related issues, answering inquiries and performing support admin duties. You will deepen your expertise in the n Cino KYC Africa system, helping customers resolve challenges and guiding them through the system. You’ll also work to enhance their overall experience by proactively identifying areas for improvement. Responsibilities Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). Become an expert in the n Cino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. Perform ongoing configuration on the n Cino KYC Africa system to adjust the application for customer needs. Educate customers on new product features and functionalities, enhancing their experience with the system. Resolve product-related issues and concerns swiftly and efficiently. Proactively identify and address process gaps to improve customer satisfaction. Approach all tasks with dedication and a positive, energetic attitude. Collaborate across departments to solve customer issues when necessary. Qualifications Required: Bachelor’s Degree in a relevant field or equivalent experience. A combination of education, experience, and superior performance is acceptable. 2+ years of experience in customer service, account management, or a similar role. Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. Exceptional problem-solving, decision-making, and interpersonal skills. Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Basic Excel proficiency. High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. Strong attention to detail, time management skills, and a driven, humbly confident attitude. Desired: Previous experience with Zendesk or similar customer service systems. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at n Cino. n Cino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, n Cino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. n Cino is committed to the full inclusion of all qualified individuals. As part of this commitment, n Cino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. #J-18808-Ljbffr