1,235 Assistant Store Manager Medium Clicks Standford Quarter jobs in South Africa

Our growing company is searching for experienced candidates for the position of sales and marketing. We appreciate you taking the time to review the list of qualifications and to apply for the position. We are an outsource sales and marketing company that is affiliated with offering financial services to different organizations world wide.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

• You must have and love a cat.
• Be able to work 2 Sundays per month 
• At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
• You must have a fast broadband connection with good upload and download speed.
• You must be able to communicate effectively in English to customers from the UK.
• You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

• Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
• A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
• Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

• A quiet office space at home, free from distractions, with a reliable fibre internet connection.
• A laptop or desktop computer that meets our technical specifications.
• Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

Serco Limited

Location: NorthLink Ferries, Stromness and Kirkwall

Working Hours: Full Time, 35 hours per week, shift pattern

Salary: £26,928 + Excellent Corporate Benefits Package

Apprenticeship Qualification: SCQF Level 5-6

Expected Duration: 24 months FTC with 3 months probationary period

We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, at Stromness and Hatston ports, and the Kirkwall office, you’ll be part of our Customer Service team dedicated to providing excellent first contact and high-quality service to customers via telephone, face-to-face, email, and LiveChat. Your duties will include administrative tasks within one of Transport’s flagship contracts, making reservations, understanding passenger needs, and assisting in the smooth operation of the department.

We are committed to apprenticeships and training. As a Modern Apprentice, you will receive comprehensive support to achieve a nationally recognized qualification, develop industry-relevant skills, and build professional relationships.

1. Making customer reservations by telephone or face-to-face
2. Answering inbound calls and handling customer enquiries and bookings
3. Responding to emails and LiveChat
4. Performing administrative duties
5. Managing customer and supplier data
6. Handling payments
7. Assisting with passenger check-in and boarding
8. Adhering to Health, Safety, and Environment policies
9. Promoting our values and vision
10. Performing other duties as required

You should be committed to delivering excellent customer service, possess good organizational skills, and be a team player with a positive attitude. Confidence in using phones and computers, and good communication skills are essential. A proactive approach to personal development and alignment with Serco’s values of Trust, Care, Innovation, and Pride are also important.

• Varied and interesting work environment
• Friendly colleagues and positive culture
• Focus on people development and internal progression
• Opportunities to participate in charity events and community support

• Competitive salary with annual reviews
• Up to 6% contributory pension scheme
• Extensive training and development opportunities
• Employee wellbeing programs
• Retail discounts and savings schemes
• ShareSave scheme
• Employee support networks
• Paid volunteering days and charitable giving options

Job Title : Customer Service Manager

Location : Cape Town (Head Office) – with travel to Johannesburg as required

Reports to : General Manager of Operations

Position Overview

Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg teams, ensuring exceptional service delivery to direct customers and retail partners. The role requires a balance of operational management, process improvement, and strategic oversight to maintain efficiency in a fast-paced, high-demand environment.

Key Responsibilities

• Operational Leadership
• Oversee daily operations of the Cape Town main hub and Johannesburg team.
• Manage a call centre-style customer service team handling inbound calls from direct customers and retailers, as well as a high-volume administrative email inbox.
• Supervise technicians responsible for product assessments, warranty evaluations, and repairs.
• Manage the Returns Clerk and oversee receiving processes for goods returned.
• Performance Management & Reporting
• Set clear performance targets and KPIs for all team members.
• Analyse service data, create regular reports, and present actionable insights to senior management.
• Monitor call and email handling efficiency, turnaround times, and service quality.
• Process Improvement & Efficiency
• Identify operational bottlenecks and implement new processes to enhance efficiency.
• Ensure seamless coordination between customer service, technical, and returns functions.
• Introduce tools and systems that improve workflow and customer experience.
• Stakeholder & Cross-Functional Engagement
• Collaborate with internal departments to resolve escalated issues promptly.
• Maintain strong relationships with retail partners and other key stakeholders.
• Participate in strategic discussions to align customer service operations with company objectives.
• Team Development
• Recruit, train, and mentor team members to ensure high performance and engagement.
• Foster a culture of accountability, service excellence, and continuous improvement.

Required Skills & Experience

• Minimum 5 years’ experience in a senior customer service management role, preferably in a high-volume environment.
• Proven track record of managing call centre teams and technical service staff.
• Strong analytical skills with experience in data reporting and performance tracking.
• Demonstrated ability to implement and manage process improvements.
• Excellent leadership, coaching, and conflict resolution skills.
• Strong administrative and organisational abilities.
• Willingness and ability to travel to Johannesburg when required.

Key Competencies

• Leadership & People Management – Able to inspire, motivate, and drive results.
• Operational Excellence – Skilled in streamlining processes and managing complex workflows.
• Customer Focus – Committed to delivering a superior customer experience.
• Problem-Solving – Quick to identify issues and implement effective solutions.
• Resilience – Capable of handling high-pressure situations with professionalism.

Working Conditions

• Based at the Cape Town Head Office.
• Occasional travel to Johannesburg is required.
• Full-time position, with flexibility to manage operational demands.

About Us

1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance. We are looking for an experienced Customer Service Manager to join our 1-grid Team!

This role will be based in our Cape Town office and will report to the Head of Customer Experience.

Role Purpose:

You will be responsible for leading and optimising the support team’s daily operations to deliver exceptional customer service, drive performance, and support 1-grid's broader customer experience strategy.

Key Responsibilities:

1. Team Leadership & Performance Management

• Lead, coach and support the day-to-day activities of the support team.

• Be a model of the culture. Drive accountability, productivity and morale.

• Monitor individual and team KPIs (e.g., response times, resolution rates, CSAT), and hold the team accountable.

• Conduct regular performance reviews, calibration sessions, and performance improvement planning.

2. Operational Oversight

• Manage team scheduling, shifts, and availability to ensure optimal coverage.

• Monitor real-time queues and adjust resources proactively to meet service level targets.

• Escalate systemic issues that impact productivity or customer experience.

3. Customer Experience & Quality Assurance

• Be a visible escalation point for urgent or sensitive customer issues.

• Ensure consistent delivery of a high-quality support experience across all channels.

• Monitor customer interactions and deliver feedback and coaching.

• Support the Head of CX with customer journey pain point tracking and resolution.

• Champion initiatives set out by the HoD that improve customer effort, satisfaction, and resolution quality.

4. Recruitment, Training & Development

• Support hiring of consultants in collaboration with HR and HoD.

• Foster a mentorship culture to build internal capability and career paths.

• Onboard new hires effectively with structured training and mentorship.

• Identify skill gaps and arrange for continuous development opportunities.

5. Cross-Operational Collaboration

• Work closely with Hosting, Billing, Product, Sales and Tech to resolve customer-impacting issues.

• Surface customer pain points and friction areas that require systemic fixes to the HoD and teams.

• Ensure support team feedback is fed into product and operational decisions through collaboration with the HoD.

• Support cross-functional improvement projects driven by the Head of CX.

• Support initiatives from marketing, compliance and systems.

6. Reporting & Insights

• Monitor and report on daily, weekly, and monthly metrics. Deliver regular, effective, reports on performance, metrics, trends and insights to the Head of CX.

• Identify trends, blockers, and customer themes through tickets, conversations, and analytics.

• Present insights to leadership to inform strategic decisions.

• Act on NPS, CSAT and other VoC feedback relevant to support.

7. Process & Policy Management

• Ensure team adherence to SOPs, escalation processes, and SLAs.

• Maintain and improve support SOPs, workflows and processes.

• Continuously improve support processes to drive efficiency and reduce errors. Recommend and support the implementation of automation or tooling improvements.

Skills & Competencies:

• Experience in web hosting or a technical support environment

• Proactive, self-starter

• Strong work-ethic with a can-do attitude

• Exceptional multi-tasking skills

• Strong leadership and people management skills

• Deep understanding of support operations and KPIs

• Analytical mindset with comfort in data interpretation

• Customer-centric mindset with a passion for service excellence

• Effective communicator across levels and teams

• Familiarity with customer support tools (e.g., Freshdesk/Freshchat, reporting dashboards)

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
• Servicing our members in a customer-centric way to ensure that we live by our service principles.
• Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
• Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
• Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service, and availability for the assessments and interview process.

Competencies and Skills required:

• Delivering results and meeting customer expectations.
• Presenting and communicating information.
• Excellent verbal and written communication skills.
• Analyzing, writing, and reporting.
• Deciding and initiating action.
• Working with people.
• Following instructions and procedures.
• Time management.

Education and experience required:

• Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
• Matric (Compulsory).
• The Business Writing Skill (Advantageous).
• Clear Credit & Criminal Record.
• Must be a South African Citizen.
• Available immediately / 2 weeks notice.
• Fiber at home compulsory to accommodate potentially working from home when required.

Salary: R 9500 PER MONTH

Business Process Outsourcing (BPO), Computer Consulting, Customer Services

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg, ZA time type Full time posted on Posted 30+ Days Ago job requisition id 15187

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!

MAIN PURPOSE OF JOB:

Responsible for being part of the regional team with on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical’s product lines in the African region. Provides pre- and post-sales support for the South African managed territory.

REPORTING LINE:

Customer Services Manager - South Africa

RESPONSIBILITIES:

• Works independently and as part of the team in accurate diagnosis and solution of customer instrument problems.
• Provides operational training to customers, typically at point of installation, but additionally to ensure effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for Malvern Panalytical Instruments’ service.
• Ensures, own documentation is appropriate and timely, including expense, installation and maintenance reports.
• Works closely with sales and takes advantage of opportunities to promote Malvern Panalytical products and services.
• Completes training and maintains knowledge and documentation relating to product portfolio.
• Follows and promotes Malvern Panalytical’s/Customers’ laboratory and safety practices, ensuring safety files and site access is in order and up to date.
• Manages own company assets; spare parts stock/kits, company car, telephone, tools, literature, software and computers,
• Provides telephone support to customers
• Travels extensively and as necessary to achieve the above.
• Helping to grow customer satisfaction using standard KPI’s

What do you need to be successful in this role?

• Experience of working with X-Ray based scientific instrumentation is an advantage.
• National Diploma in Electronics, Electrical Engineering or equivalent
• A strong team player, Self-motivated with good communication and organizational skills, who can work independently at customer sites
• A passion and drive to provide the highest level of customer satisfaction
• Analytical trouble shooting and problem-solving skills.
• Demonstrable experience of working on customer sites.
• Proven experience in a customer field service environment will count favorably.
• Current, full RSA driving license.
• Liaise frequently with manager and customer support colleagues. Regular interface with sales team, and other parts of the business required to maintain customer satisfaction.

Why you should join Malvern Panalytical:

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• C areer development and growth

YES, I WANT THIS JOB!

Please click on apply.

#LI-MG1

About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.