What Jobs are available for Assistant Manager Positions in South Africa?

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Our iStore Assistant Manager is responsible to provide inspirational leadership to the iStore team and ensure that the iStore achieves or exceeds unit, financial and developmental targets in the iStore.

Ensuring that the iStore becomes synonymous with anything Mac in the customers eyes. Overall responsibility and accountability for the iStore customer experience and target achievement. Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

You Need To Have

• Matric and tertiary preferred
• 3+ Years managing sales teams
• Retail operations experience and knowledge
• Leadership experience
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Customer Focus
• Situational Awareness
• Organisation and Planning
• Effective Communication

Apply today
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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary
The Assistant Manager is fully responsible and assigned to the duties of assisting the Retail Manager with the day to day running and operations of the retail store. To ensure his/her assigned duties are executed to One&Only standards, and to ensure proper delivery of highly personalised service with attention to detail. She/ he also must maintain strong and healthy communication with the Retail Manager and assist in motivating the team to perform to the highest levels of service.

Key Responsibilities

• Looks after his/her assigned guests in all aspects and ensures 100% guest satisfaction.
• Be punctual and subscribe to the shift times in the best interests of the store, resort and its guests.
• Promote new ideas and aspects of concern and difficulty to relevant department heads and ensure that lines of communication are always open.
• Help maintain a positive and safe working environment.
• Lead team members in maintaining punctuality, grooming standards, coordination and completing their assigned duties.
• Demonstrates initiative, proactively suggest new services and anticipate guest needs.
• Share knowledge and skills with other colleagues.
• Communicate guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Duties And Responsibilities
Sales Generation

• Assist and support development of sales techniques for the team in order to maximise sales through training.
• Demonstrate Sales Leadership by playing an active role on the shop floor by being present, available and visible.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines.

Customer Service

• Follow up with team and manager to maintain and ensure constant client communication and service delivery.
• Assist in shipping of all guest purchases.

Operations

• Ensure accurate and timely processing of all International Orders, from start to finishing of the OC and PO to arrival on floor and costing of item correct.
• Communicate inventory needs to management to sort business goals.
• Manage stock take procedures according to stocktake SOP.
• Log accurate sales and sales logs to Head Office on a weekly basis.

Merchandising and Visual

• Assure shop floor clean and tidy at all times.
• Assist in/delegate change in shop floor for exciting displays.
• Ensure Shop windows are always clean and fresh, new ideas show case what Neo has to offer.

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
• To attend Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Assistant Retail Manager

(17182)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion

Job Summary

The Assistant Manager is fully responsible and assigned to the duties of assisting the Retail Manager with the day to day running and operations of the retail store. To ensure his/her assigned duties are executed to One&Only standards, and to ensure proper delivery of highly personalised service with attention to detail. She/ he also must maintain strong and healthy communication with the Retail Manager and assist in motivating the team to perform to the highest levels of service.

Key Responsibilities

• Looks after his/her assigned guests in all aspects and ensures 100% guest satisfaction.
• Be punctual and subscribe to the shift times in the best interests of the store, resort and its guests.
• Promote new ideas and aspects of concern and difficulty to relevant department heads and ensure that lines of communication are always open.
• Help maintain a positive and safe working environment.
• Lead team members in maintaining punctuality, grooming standards, coordination and completing their assigned duties.
• Demonstrates initiative, proactively suggest new services and anticipate guest needs.
• Share knowledge and skills with other colleagues.
• Communicate guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Duties and Responsibilities

Sales Generation

• Assist and support development of sales techniques for the team in order to maximise sales through training.
• Demonstrate Sales Leadership by playing an active role on the shop floor by being present, available and visible.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines.

Customer Service

• Follow up with team and manager to maintain and ensure constant client communication and service delivery.
• Assist in shipping of all guest purchases.

Operations

• Ensure accurate and timely processing of all International Orders, from start to finishing of the OC and PO to arrival on floor and costing of item correct.
• Communicate inventory needs to management to sort business goals.
• Manage stock take procedures according to stocktake SOP.
• Log accurate sales and sales logs to Head Office on a weekly basis.

Merchandising and Visual

• Assure shop floor clean and tidy at all times.
• Assist in/delegate change in shop floor for exciting displays.
• Ensure Shop windows are always clean and fresh, new ideas show case what Neo has to offer.

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
• To attend Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

North West, Rustenburg

Assistant Manager - Retail Food Store - Rustenburg

As our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store

The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.

The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.

JOB ROLE REQUIREMENTS

QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.

• Knowledge of stock management systems like ERP, Meat matrix, etc.

• Knowledge and understanding of FMCG environment and related legislation.

• Management of perishable products with short shelf life especially in meat industry.

• Basic Understanding of retail consumer behaviour and purchasing trends.

• Basic Understanding of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.

• Proficient in MS Office Suite.

• Demonstratable analytical skills.

• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.

• Excellent interpersonal skills and ability to communicate effectively.

• Exceptional customer service and people management skills.

• Energetic and self-starter.

Key Performance Areas

• Stock Management.
• Stock Ordering.

Place orders with factories and other suppliers.

• Follow up on orders.
• Manage deliveries, delivery dates and stock upon arrival.
• Manage stock order volumes.
• Stock Receiving.

Receive ordered stock.

• Report delivery shortfalls, and damages.
• Follow up on non-received stock.
• Capture received stock on Meat Matrix.
• Stock controlling.

Daily stock levels reporting

• Run stock depletion reports- cashiers.
• Balance off with stock receiving.
• Manage stock levels threshold.
• Manage stock shrinkage: stock losses/damages/dumpings.

Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

Employee Management

• Employee Recruitment.
• Onboarding and Induction of new employees.
• Training and Development.
• Employee Relations (Discipline in the workplace).
• Performance Management.
• Employee Wellness.
• Employee Motivation.

Store Organisation

• Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products.
• Managing of non-moving items and display areas.

Cash Management

• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.
• Customer Service.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
• Be the custodian of customer experience and lead brand loyalty.
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.

System Administration

• Manage staff clocking via ERS.
• Maintain and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.

For more information please contact:

Jaco Roberts

About the Role:

A reputable national retail group within the health and wellness sector is seeking an experienced Store Assistant Manager to support the Store Manager in daily operations, team leadership, and achieving sales targets. This is a hands-on position suited to a proactive retail professional with solid FMCG or supermarket management experience.

Key Responsibilities:

• Assist the Store Manager with overall store operations and performance.

• Oversee stock control, replenishment, and shrinkage management.

• Supervise and guide department teams to ensure operational excellence.

• Manage customer service standards and resolve queries timeously.

• Oversee online / click-and-collect operations.

• Support HR and admin processes, including scheduling, leave, and performance management.

• Ensure merchandising, pricing, and promotional standards are upheld.

• Maintain housekeeping and compliance with health and safety standards.

Minimum Requirements:

• Grade 12 / Matric (essential).

• Retail or Business Management qualification (advantageous).

• 5+ years’ experience in Retail / FMCG operations, with at least 2 years in a supervisory or management role.

• Experience in stock management, merchandising, and cash control.

• Strong leadership and organisational ability.

• Computer literate (MS Office; SAP or similar ERP systems advantageous).

• Valid driver’s license and own reliable transport.

About the Role:

A reputable national retail group within the health and wellness sector is seeking an experienced Store Assistant Manager to support the Store Manager in daily operations, team leadership, and achieving sales targets. This is a hands-on position suited to a proactive retail professional with solid FMCG or supermarket management experience.

Key Responsibilities:

• Assist the Store Manager with overall store operations and performance.

• Oversee stock control, replenishment, and shrinkage management.

• Supervise and guide department teams to ensure operational excellence.

• Manage customer service standards and resolve queries timeously.

• Oversee online / click-and-collect operations.

• Support HR and admin processes, including scheduling, leave, and performance management.

• Ensure merchandising, pricing, and promotional standards are upheld.

• Maintain housekeeping and compliance with health and safety standards.

Minimum Requirements:

• Grade 12 / Matric (essential).

• Retail or Business Management qualification (advantageous).

• 5+ years’ experience in Retail / FMCG operations, with at least 2 years in a supervisory or management role.

• Experience in stock management, merchandising, and cash control.

• Strong leadership and organisational ability.

• Computer literate (MS Office; SAP or similar ERP systems advantageous).

• Valid driver’s license and own reliable transport.

Are you a driven, people-focused leader with a passion for retail excellence? Join our dynamic team as an Assistant Store Manager and play a key role in driving operational success, customer satisfaction, and team development.

Key Responsibilities Operational Management

• Achieve and exceed store sales objectives.

• Maximise income streams, including add-ons, gross profit, and other revenue opportunities.

• Drive and monitor overall store performance.

• Ensure consistent implementation of merchandising and marketing standards.

• Execute all marketing initiatives effectively.

• Attract and retain a loyal and growing customer base.

Inventory Management

• Oversee stock control processes to ensure optimal inventory levels.

• Maintain accurate records of stock movement and shrinkage.

• Support the implementation of best practices to improve store profitability.

Customer Service

• Deliver an exceptional in-store customer experience and ensure customer expectations are consistently exceeded.

• Review and action Mystery Shopper reports to improve service delivery.

• Manage and resolve product and retail-related customer complaints promptly.

• Foster a culture of customer-centric service among all team members.

People Management

• Support the training, coaching, and development of store employees to ensure competency and growth.

• Implement effective succession planning within the team.

• Drive consistent and fair performance management practices.

• Promote positive employee relations and maintain high levels of staff engagement.

Administration

• Ensure compliance with all company policies, procedures, and system requirements.

• Oversee daily operational checks, including cash-ups, safe checks, and alarm checks.

• Maintain accurate and up-to-date administrative files and reports.

Requirements

• Proven experience in a retail management or supervisory role.

• Strong leadership, communication, and organisational skills.

• High attention to detail and a results-driven mindset.

• Ability to work retail hours , including weekends and public holidays.

• Must be willing to relocate based on business requirements.