63 Application Maintenance jobs in South Africa

This is a remote position.

MCI Consultants are people who are:

About MCI

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is looking for a Software Application Support Specialist to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions. This is a great opportunity to join an exciting company. This role is diverse, challenging, and interesting. 

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge. This role offers excellent career growth opportunities.

Activities will include:

• Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions;
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action;
• Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met; 
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved; 
• Review and recommend continuous improvement of the systems and support processes; 
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support; 
• Maintain data quality and integrity within the system; 
• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers; 
• Carry out system maintenance tasks and processes to agreed schedules. 

The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The successful candidate will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams. 

• Application Support experience; 
• Intermediate SQL expertise; 
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff; 
• A desire to provide excellent customer service; 
• Strong problem solving and analytical skills;
• Experience of supporting and maintaining production systems in a customer facing support environment; 
• Ability to organize own workload and handle a number of tasks simultaneously; 
• Experience of database systems, reporting and query tools;
• Demonstrable level of technical aptitude.

Skills and Qualifications:

• A minimum 1st-year tertiary level in information systems or computer science;
• A minimum of 1st-year tertiary level in accounting;
• 2+ years’ experience and understanding of SQL fundamentals and ability to write complex SQL queries;
li>2+ years’ experience in MS Excel and VBA; li>Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation;
• Excellent technical skills;
• Excellent problem-solving abilities;
• Excellent communication skills.

MCI Consultants are people who are:

• Ambitious team players, but can work independently;
• Courageous and passionate;
• Able to take on challenges with a sense of urgency;
• Focused, with a strong desire for self-improvement;
• Dynamic and progressive in their thinking;
• Ethical and responsible;
• Professional, trustworthy and keen.

Key Responsibilities:

• Provide application support to users, answering and resolving in-bound customer calls, identifying issues, and providing suggestions and long-term resolutions.

• Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.

• Design and participate in the delivery of system developments and enhancements, ensuring that changes are delivered to budget, timescales, and specification, and that divisional, quality, and industry standards are met.

• Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met and best practice is achieved.

• Review and recommend continuous improvement of the systems and support processes.

• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.

• Maintain data quality and integrity within the system.

• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers.

• Carry out system maintenance tasks and processes to agreed schedules.

Requirements:

• At least 3 years of Application Support experience covering infrastructure and operational aspects.

• Experience using IT Service Management ticketing systems (JIRA Service Management preferred).

• Intermediate-to-advanced SQL expertise, including Stored Procedures, queries, triggers, jobs, and general database management skills. Understanding SQL replication would be a plus.

• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.

• A desire to provide excellent customer service.

• Strong problem-solving and analytical skills.

• Experience of supporting and maintaining production systems in a customer-facing support environment.

• Ability to organize own workload and handle a number of tasks simultaneously.

• Experience of database systems, reporting, and query tools.

• Demonstrable level of technical aptitude.

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Software Support Engineer (Remote)

A founder-led, boutique software engineering studio based in Cape Town works with businesses globally to expand access, accelerate learning and save lives with bespoke software products.

Software Support Engineer (Remote)

A founder-led, boutique software engineering studio based in Cape Town works with businesses globally to expand access, accelerate learning and save lives with bespoke software products.

Role Overview

The business needs a proactive, enthusiastic Full-Stack Support Engineer to join their team. This is a dynamic role designed for individuals who thrive on solving complex and diverse technical challenges, enjoy direct client interaction, and possess an enthusiasm for continuous learning, particularly in software development. The successful candidate will play a crucial role in ensuring client satisfaction by building and enhancing features, providing timely support, troubleshooting complex issues, and actively contributing to process improvements and documentation. This position is ideal for someone looking to grow their technical AND client-facing skills within a fast-paced development environment.

Key Responsibilities

Technical Support and Engineering

• Build new features and enhance existing features across several projects.
• Diagnose and resolve technical issues and bugs across various projects, ensuring timely resolution.
• Write clean, efficient, and well-documented code.
• Participate in code reviews and contribute to improving overall code quality.
• Ensure that software dependencies are regularly reviewed and kept up to date.
  
  

• Collaborate with other members of the engineering team to address recurring technical problems and improve product quality.
• Collaborate with the design team to assess the technical feasibility of UI/UX designs, ensuring that designs are practical and align with system capabilities.
  
  

• Serve as a primary technical contact for clients, efficiently managing inquiries and support requests.
• Provide technical guidance during client onboarding and setup, ensuring smooth transitions.
• Translate complex technical information for non-technical stakeholders and convert business requirements to technical specifcations.
  
  

• Develop and maintain technical documentation (FAQs, troubleshooting guides, knowledge base articles).
• Contribute to defining and refining technical support procedures and best practices.
  
  

• Minimum of 2 years of software engineering experience
• Proven problem-solving and analytical skills with an ability to dissect complex issues
• Foundational understanding of software development principles and methodologies
• Familiarity with modern technologies. The business builds and maintains in TypeScript, React and Node.js, but are open to candidates from different stacks if they are keen and willing to upskill.
• Demonstrated enthusiasm for continuous learning of new technologies, programming languages, and software development concepts
• Strong verbal and written communication skills, with the ability to articulate technical details clearly to both technical and non-technical audiences
• Customer-centric mindset and a service-oriented attitude
• Comfort in engaging directly with clients to understand their challenges and provide solutions
• Proven experience and comfort with remote work and virtual collaboration environments
• Self-motivated with excellent time management skills and the ability to work independently while prioritising multiple tasks
  
  

• Support ticket resolution based on cycle time and customer satisfaction.
• Contribution to support documentation based on quality and completeness.
• Adherence to code quality standards based on code review feedback loops.
• Demonstrated growth in technical skills over time

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting

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Job Title : CRM & Software Support

Location : Centurion

Our client, a market leader, is looking to employ a CRM and Software Support Specialist.

Ideally, this role would best suit an IT Professional with CRM platforms and workflow automation experience. We are looking for a strong background and understanding of automation tools, Business Process Automation, and optimizing business systems, software platforms, and automation processes.

Must have extensive experience in managing and maintaining an Online Platform and Digital Software. This role will be office-based in Centurion.

We are looking for your experience with Zapier and HubSpot, managing integrations with CRM systems across departments in the business.

Will be required to have a Valid Driver's License and have their own reliable transport.

Key Purpose of The Job :

• Will manage the day-to-day running of the IT infrastructure.
• Troubleshooting software, application, and connectivity issues.
• Will manage and maintain the Online Platform, CRM Platform, and Digital Software Management. Assist and support database and system administration for SQL and Microsoft Azure.
• Will be required to do registrations, all systems, and CRM integration.
• Identify and implement automation opportunities within the current CRM System and digital software to streamline operations.
• Will ensure the company's Data is protected, management, monitoring, and support of data storage systems across both local and cloud-based environments.

Qualification, knowledge, and experience requirements :

Managing and maintaining the Online Platform and Digital Software Management :

System Management and Support

Server Management

Development and Enhancements

Live Sales Online Events and Live Sales Event Monitoring

Permissions and User Access Control

Registrations, CRM Integration, and Automation :

Integration, monitoring, and maintenance of CRM systems, including HubSpot, Zapier, and associated platforms.

CRM and Automation Monitoring

Error Resolution

Marketing Support

Workflow Enhancements

Third-Party System Issue Management

Fixing issues and conflicts caused by external systems or service changes, including but not limited to :

CRM Rebuilds and Data Migrations

Data and Cloud Storage Management :

This scope outlines the responsibilities related to the management, monitoring, and support of data storage systems across both local and cloud-based environments.

Data Backup Monitoring

User Access and Permission Management

Cloud and Local Infrastructure Support

Ongoing technical support for the following storage infrastructure :

Data Migration

Data Loss and Incident Response

Support and recovery in the event of data loss due to :

Data Recovery and Breach Investigation

• Ongoing management and maintenance of the Online Platform and Digital Software Systems.
• Immediate response and resolution of urgent support requests and system errors affecting either platform.

• Perform upgrades and downgrades of servers as needed to accommodate live event-specific traffic and performance requirements.
• Ensure server stability, scalability, and performance during critical usage periods.

• Implement additional feature changes, bug fixes, and ongoing development across both platforms as requested.
• Ensure all updates align with business goals and platform usability standards.

• Proactively monitor live sales activity and server performance on live event days.
• Provide real-time support and technical oversight to ensure seamless operation during high-traffic events.

• Manage staff and user access rights within the companys Digital Software.
• Maintain role-based access controls and ensure secure user management practices.

• Ongoing monitoring of HubSpot workflows, pipelines, and deal stages.
• Supervision and maintenance of Zapier integrations (Zaps) and related automation.
• Ensuring consistent performance and data accuracy across integrated platforms.

• Troubleshooting and resolving errors caused by client or bidder input mistakes.
• Addressing system issues resulting from changes or disruptions due to staff oversight.

• Creation and maintenance of marketing templates and content within the CRM.
• Alignment of templates with brand guidelines and campaign goals.

• Development and implementation of additional workflows and automation as required.
• Setup of new integrations to support evolving business needs and third-party system changes.

• Autotrader
• Truck and Trailer
• Meta (Facebook/ Instagram)
• Google (Ads, Analytics, etc.)
• Social Media Platforms
• Zapier
• HubSpot
• WordPress
• Gravity Forms

• Rebuilding CRM systems when required due to structural or functional limitations.
• Executing safe and structured CRM data migrations to or from HubSpot or other platforms.

• Continuous monitoring of automated data backup systems across all local and cloud infrastructure.
• Verification of backup completion, integrity, and accessibility.

• Management of user access rights and permission levels for all storage systems.
• Implementation of role-based access controls to ensure data security and compliance.

• On-site servers
• NAS servers
• Synology systems
• Azure cloud storage
• Archived/ local PC storage

• Execution of data migration tasks is not covered under standard backup schedules.
• Migration planning, validation, and execution to ensure minimal disruption.

• Staff negligence
• Security breaches
• Cyberattacks
• Natural disasters
• Coordination of investigation efforts and reporting for any data-related incidents.

• Full data recovery services, where possible, following loss or breach.
• Forensic analysis and investigation of breaches or system attacks to identify root causes and prevent recurrence.

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.

• Education: Grade 12 (Matric) is essential. Candidates must have at least started formal IT-related studies.
• Experience: Minimum 2 years in software and hardware support, preferably in time & attendance or access control systems.
• Certifications: A+ and N+ with networking experience are advantageous.
• Additional: Must have a valid drivers license and be willing to travel for onsite support.

• Provide technical support (telephonic and on-site) for software applications and hardware products.
• Handle service calls and new installations (hardware / software) within set timeframes and cost targets.
• Deliver training to clients both remotely and on-site.
• Troubleshoot and resolve customer issues, escalating where necessary.
• Ensure accurate recording, tracking, and closure of support tickets.
• Build and maintain strong client relationships.