15 Application Analyst jobs in South Africa

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented
Application Analyst
with python and SQL coding skills to join our team in
Cape Town
.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness.
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to the Head of TDT Analytics.

Your responsibilities can include:
Development and Implementation:

• Design, develop, and implement various tools to create visibility, reduce risk, and improve productivity in operations.
• Collaborate with relevant stakeholders to design and implement software solutions.
• Write clean, maintainable, and efficient code (we use python).
• Integrate third-party libraries and APIs into external applications.
• Optimize application performance for speed and efficiency.
• Implement security best practices to protect user data.
• Develop project documentation, including technical documentation and user guides in the form of SOPs.
• Collaborate with cross-functional teams, including DevOps, Infrastructure, Release Engineering, Data Engineering, Analytical Engineering, IT Services, and any other technical team required for scope of work.
• Automate reporting processes using scripting languages (e.g. Python, Javascript, C#).

Technical Skills and Tools:

• Implement version control using GIT.
• Implement continuous integration and continuous deployment (CI/CD) pipelines.
• Write technical documentation for APIs and libraries.
• Implement analytics and tracking features in applications.
• Design and implement database schemas.
• Optimize database queries and indexes for performance where needed.
• Develop RESTful APIs for communication between frontend and backend.
• Implement error handling and logging mechanisms.
• Estimate story points and task durations for sprint planning.
• Demonstrate a willingness to learn and adapt to new technologies.

Attributes required:

• Solutions-oriented, can-do attitude and high energy.
• Strong analytical and critical thinking, using data to inform decisions.
• Passion for understanding ambiguous, complex problems and driving high quality, innovative, clean solutions.
• Highly structured thinker with strong attention to detail.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Must have exceptional communication skills to help deliver insights to diverse stakeholders.
• Willingness to learn and personal desire to keep up to date with technology and process.
• Comfortable with change and excellent team player.
• Refactor code to improve readability and maintainability when needed.
• Identify opportunities for process improvement and automation.

Qualifications and experience:

• Bachelor's Degree, BTech or Advanced Diploma in Information Systems, Computer Science, Mathematics, or Engineering 3 years of experience in a software/technology environment.
• In the event that you do not have a bachelor's degree or an advanced diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 6 years of experience in a software/technology environment.
• Minimum 3 years database knowledge and experience including the ability to write and optimize complex queries using SQL.
• Minimum 2 years experience building end to end applications using python.
• Experience with one or more system monitoring and alerting systems.
• Experience designing and developing reports.
• Understanding and experience in one of the following environments will be beneficial: ecommerce, supply chain & Logistics.
• Linux server and networking experience is beneficial.

Be part of the extraordinary. Be part of TFS.
Takealot Fulfilment Solutions (TFS)
is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.

• Analyse, maintain, and support enterprise applications and business systems across the property management and development portfolio.
• Collaborate with business users and stakeholders to gather and document system requirements, translating them into functional specifications.
• Monitor system performance , troubleshoot issues, and coordinate resolutions with internal IT teams or external vendors.
• Conduct system upgrades, patch management, and configuration changes with minimal disruption to operations.
• Develop and maintain documentation for systems, processes, and procedures.
• Assist in the implementation and rollout of new applications , including testing, training, and user support.
• Support data integrity, migration, and integration between systems using APIs, ETL tools, or scripting.
• Ensure applications meet compliance, security, and performance standards .
• Provide Tier 2/3 support for escalated enterprise system issues.
• Configure systems access to optimize controls and security.
• Collaborate with project teams to implement new systems and updates , testing internal processes and procedures.
• Deliver system training and review current systems, forms, and procedures to streamline operations and reduce manual intervention .
• Assist the Systems Manager in ensuring internal controls are effective, measured, and improved.
• Collaborate with managers to develop internal and external management reports .
• Liaise with external stakeholders and system developers as needed.

• Degree in Commerce, Business, Accounting, or IT .
• 3+ years experience in IT systems or application analysis/support , preferably in property or enterprise environments.
• Experience with enterprise applications, ERP systems, and accounting systems .
• Familiarity with databases (SQL), reporting tools, and integration tools .
• Experience working in both project and BAU environments .

• Strong analytical, numerical, and problem-solving skills .
• Up-to-date knowledge of IT applications, systems development, and industry best practices .
• Excellent interpersonal, communication, and stakeholder management skills .
• Ability to manage multiple priorities and conflicting demands.
• Scripting or programming experience is an advantage.
• Strong attention to detail and ability to deliver high-quality systems support .

• Work with a forward-thinking property development company in East London.
• Play a critical role in optimizing IT systems and business applications .
• Grow your career in a dynamic, ethical, and customer-focused environment .

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).

The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.

Requirements

• Grade 12

• Relevant Diploma or B-degree

• 4 - 6 years business experience

• A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)

• Proficient in Excel as well as SQL (able to write scripts from scratch)

• Proficient understanding of the financial service industry (advantageous)

• Experience in Operations (advantageous)

• Proficient understanding of tax processes (advantageous)

Duties & Responsibilities

Application Monitoring

• Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.

• Analyzing and troubleshooting issues to identify root causes and potential solutions.

• Providing technical support (2nd line) to end users.

• Answering questions about the features and/or resolving issues.

• Ensuring that the application is updated by the IT Support team / DevOps as and when needed.

• Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:

• Support upgrades & enhancements.

• Prioritize and address issues and importantly also;

• Enable temporary/tactical workarounds for incidents.

• Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.

• Improve monitoring and alerting.

• Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.

• Accountable for end-to-end processes.

Business Continuity

• Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.

• Cost saving and efficiency.

• Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.

• Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.

Maintain robust applications

• Analyze and improve processes, quality, productivity, and efficiency.

• Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.

• Communicating with end users and other support teams to notify them of incidents and their resolution.

• Investigations of system failures, writing queries to identify the causes of incidents and process failures.

• Identify and implement workarounds for incidents.

• Proactively enables 2nd line support to resolve incidents.

• Daily monitoring of systems and processes.

• Proactively improve monitoring and alerting

• Prioritization of a backlog of bugs and fixes.

• Play an active role in projects from an operations perspective, pre-production or go-live stage.

• User acceptance testing before any implementation is critical to ensure systems function as expected.

• Work as part of a cross-functional team.

• Maintain Business Continuity documentation.

• Perform Product House administrative duties to support the business process.

• In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:

• Reviewing requirements

• Participating in testing in the pre-production and/or go-live stage

• As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.

Client

• Build and maintain relationships with internal stakeholders.

• Deliver on service level agreements in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.

• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Excellent communication skills to liaise between technical teams, finance, and tax department.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation

Competencies

• Analytical thinker.

• Actively live the company values.

• Self-Starter.

• Ability to work independently and as part of a team.

• Customer/ Stakeholder Commitment.

• Drive for results.

• Ability to document issues, resolutions, and user guides.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).

The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.

Requirements

• Grade 12
• Relevant Diploma or B-degree
• 4 - 6 years business experience
• A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)
• Proficient in Excel as well as SQL (able to write scripts from scratch)
• Proficient understanding of the financial service industry (advantageous)
• Experience in Operations (advantageous)
• Proficient understanding of tax processes (advantageous)

Duties & Responsibilities
Application Monitoring

• Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.
• Analyzing and troubleshooting issues to identify root causes and potential solutions.
• Providing technical support (2nd line) to end users.
• Answering questions about the features and/or resolving issues.
• Ensuring that the application is updated by the IT Support team / DevOps as and when needed.
• Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:
• Support upgrades & enhancements.
• Prioritize and address issues and importantly also;
• Enable temporary/tactical workarounds for incidents.
• Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.
• Improve monitoring and alerting.
• Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.
• Accountable for end-to-end processes.

Business Continuity

• Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.
• Cost saving and efficiency.
• Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.
• Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.

Maintain robust applications

• Analyze and improve processes, quality, productivity, and efficiency.
• Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.
• Communicating with end users and other support teams to notify them of incidents and their resolution.
• Investigations of system failures, writing queries to identify the causes of incidents and process failures.
• Identify and implement workarounds for incidents.
• Proactively enables 2nd line support to resolve incidents.
• Daily monitoring of systems and processes.
• Proactively improve monitoring and alerting
• Prioritization of a backlog of bugs and fixes.
• Play an active role in projects from an operations perspective, pre-production or go-live stage.
• User acceptance testing before any implementation is critical to ensure systems function as expected.
• Work as part of a cross-functional team.
• Maintain Business Continuity documentation.
• Perform Product House administrative duties to support the business process.
• In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:
• Reviewing requirements
• Participating in testing in the pre-production and/or go-live stage
• As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.

Client

• Build and maintain relationships with internal stakeholders.
• Deliver on service level agreements in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Excellent communication skills to liaise between technical teams, finance, and tax department.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation

Competencies

• Analytical thinker.
• Actively live the company values.
• Self-Starter.
• Ability to work independently and as part of a team.
• Customer/ Stakeholder Commitment.
• Drive for results.
• Ability to document issues, resolutions, and user guides.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town office.

Please note, the successful candidate will work in accordance with NA hours, 8:30am to 5:00pm EST on Mondays to Fridays (which is 14:30 - 23:00 SAST subject to adjustment in accordance with applicable daylight savings changes) and NA public holidays.

MRI Software is currently seeking a Software Support Analyst, who will work as part of our Client Support team. This role involves analysing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Responsibilities

• Primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.
• Listen and empathise with our clients.
• Use troubleshooting and technical skills to meet the client's needs.
• Consistently deliver a professional experience.
• Deliver timely updates on progress, with the response time and client satisfaction targets in mind.
• Deliver comprehensive analysis on data, reporting and validation tasks and issues.

Requirements

• Customer focus and a passion for support.
• Creative and curious troubleshooter
• Strong organization and time management skills
• Professional communication skills with the ability to confidently articulate technical concepts
• Previous experience in customer service
• Excellent computer skills and knowledge of Microsoft products required
• SQL knowledge
• Minimum 1 year experience in application support
• Excellent customer services skills
• Willingness to take ownership of issues
• Ability to build relationships with clients, share knowledge with colleagues
• Ability to work under pressure to meet KPI's and SLA's
• Full working knowledge of the importance of processes

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)
We are currently looking to recruit an
Application Support Analyst
who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job Overview

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements

• A friendly and collaborative attitude and strong Team Player
• Excellent telephone manner
• Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• Ability to pick up new technologies quickly and efficiently
• Good experience with Microsoft IT technologies
• Possess good personal organisation and time management abilities gained in a similar environment
• Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge And Experience

• Experience of supporting distributed and web based applications
• Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• Experienced in updating User Guides and Support Knowledge Base
• Root Cause Analysis
• Experience working with Social Housing Application is preferable
• Knowledge of ITIL

We're obsessed with making this the best job you've ever had
We want our teams to love working here, so we've created some incredible perks for you to enjoy:

We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the  confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Eseye is looking for an experienced Application Support Analyst based in Johannesburg, SA.

Location:
Johannesburg, South Africa
(Must live within 1 hour's commute of client's site)

Employment Type:
Full-Time / Hybrid (Successful candidate will be expected to visit our client's site 2-3 times per week)

Annual Salary:
ZAR 400, ,000 per annum (+ 5% corporate bonus, Tc's & C's apply)

At Eseye, our Application Support Analysts perform detailed analysis and provide escalation and mitigation services whilst owning complex technical incidents. A key part to this role is providing swift resolutions to complex problems to minimise and circumvent customer business outage.

Role Requirements:

• Take ownership of problems that are escalated by the Customer Support team, Account Management team and MTN.
• Provide a high level of technical triage and analysis for our Operations/Dev teams, MTN and interconnect partners.
• Work with the service deployment and Customer Success teams to ensure a successful resolution to customer incidents.
• Provide a level of triage and escalation of incidents and managing through problems to the operational infrastructure teams or interconnect partners.
• Work closely with other teams within the business to deliver the shared goals of the operations functions.
• Responsible for the comprehension and manipulation of business data within MySQL databases.
• Responsible for planning, owning, and creating business processes that meet customer and business needs, to mitigate future incidents and problems.
• Responsible for providing regular status reports on incident progress to Eseye management.
• Must ensure that all work is carried out in compliance with our Information Security Management System (ISO27001).
• Responsible for maintaining an appropriate knowledge base, for the solutions to problems that will assist and support other Eseye teams and white label partners (including MTN).
• Responsible for the triage and prioritisation of problems within the structure of defined Operational Level Agreements, to meet the requirements of agreed customer Service Level Agreements.
• Represent Eseye to MTN and liaise with the account management team, including weekly site visits.
• Responsible for the monitoring of automated alerts and the implementation of appropriate mitigation and escalation.
• Willingness to be flexible and adaptable to cope with changing customer and operational requirements.

Skills/ Person Requirements:

• Degree level Computer Science, Engineering or equivalent.
• 3+ years' experience working in Technical Customer Services or Technical Systems Support.
• 1+ year's experience working in a second line technical specialist role.
• Well versed in established customer service and SLA management processes.
• Extensive experience working in service focused teams, ideally in a telecoms or communications environment.
• Good systems support experience with Linux.
• Experience in reviewing application code to triage and report application problems accurately to level 3 teams.
• Working knowledge of fundamental networking concepts.
• Well versed in MYSQL (or equivalent) languages and be capable of navigating and manipulating data within relational databases.
• Experience with network packet analysis tools such as Wireshark or equivalent.
• Excellent written and verbal communication skills, with an ability to articulate complex matters at the right level.
• Strong user experience with key applications within the Microsoft Office suite especially Excel.
• The ability to solve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service.

Desired

• A working knowledge of GSM/LTE cellular networks or working within a Mobile Network Operator Technical Services environment.
• Experience in customer facing positions.
• Familiarity and experience in Cisco based infrastructure (or equivalent) configuration via command line access is highly desirable.
• Familiarity with GitHub
• Working knowledge of PHP (or equivalent) applications.

Company Overview

Eseye empowers businesses to embrace IoT without limits. We help them to visualise the impossible and bring those solutions to life through innovative IoT cellular connectivity solutions that enable our customers to drive up business value, deploy differentiated experiences and disrupt their markets.

Our pioneering IoT cellular connectivity solutions, versatile hardware, technical consultancy and round-the-clock support allows businesses to overcome the complexity of IoT design, development and deployment. We guide them every step of the way, so they can move forward with IoT projects without the fear of getting it wrong. Supported by our unique AnyNet Secure SIM technology, Connectivity Management Platform and a powerful partner ecosystem, we help more than 2,000 customers to seamlessly connect millions of devices across 190 countries, agnostic to over 700 available global networks.

The provision of support services relating to operational applications, not limited to

the terminal operating system (TOS).

Support may be provided both to users of the systems and to service delivery

functions such as computer operations and help desk.

Support typically takes the form of investigating and resolving problems and

providing information about the systems and equipment. It includes the monitoring

of their performances.Position Outputs1.Application Development

• Participate in the full development life cycle of business software including analysis, design, development, unit/load testing, deployment and maintenance of software system and implementation of business software for the enterprise, ensuring technical integrity and alignment with coding standards and principles.
• Provide 1st/2nd line support to TPT terminals utilizing the Terminal Operating (TOS) system for Bulk, Break-Bulk, Automotive and Containers commodities.
• Provide EDI support and general TOS support to TPT's external clients such as Shipping lines, Clearing and Forwarding Agents, Original Equipment Manufacturer, etc.
• Training TOS users on existing and new GCOS functionalities.
• Monitoring all incoming HELPDESK calls to ensure that all issues are addressed.
• Interpret user requirements to define software solutions.
• Pro-actively research technologies, developments, tool improvements and its processes as well as deployments to ensure increased productivity.
• Analysis of current applications; provide gap analysis and recommends a way forward on the to be nature of such applications.
• Design, develop and test the GCOS software application and all other integrating applications.
• Design and code new software functionality using code that is readable, maintainable, and re-usable.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, deliver the code into the applicable production environment.
• Provide stakeholders with regular feedback on the technical design and timelines for solution.
• Help diagnose root causes of systems issues using problem-solving skills.
• Display and encourage an appreciation of teamwork and inclusivity.
• Apply accurate Programming, System Verification and Capacity Testing.
• Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
• Log issues found in existing systems as internal change controls and ensure successful resolution of issues.
• Business Intelligence and data analysis
• Responsible for gathering, analysing, and understanding business users' data and analytics requirements and translating these requirements into analytics best practice technical solutions that meet the relevant business objectives.
• Extract data from various sources for the purposes of data profiling to create the technical BI requirements.
• Translate raw data into actionable recommendations and strategic insights that contribute to the overall success of the organization.
• Create and maintain data visualizations, reports, and dashboards to communicate complex data findings effectively.
• Collaborate with departments to provide actionable insights, monitor KPIs, and drive data-informed decision-making.
• Delivering interactive presentations and generating reports for efficient data dissemination to a diverse audience.
• User Interface and user experience design .
• Apply user-centred design principles to enhance usability, accessibility, and overall user satisfaction.
• Perform user research and craft personas, user stories, and user flows.
• Develop wireframes, mock-ups, and high-fidelity prototypes to convey design concepts and solutions effectively.
• Conduct usability audits to pinpoint areas for improvement.
• Provide first line and second line support for inhouse and third-party applications.
• To identify any product problems and possible new features for future developments.
• To be able to report and document any Bugs and/or Bug fixes experienced on software/hardware products.
• To provide software training on all products if required to do so daily.
• To assist in the implementation of Support Tools/Processes and the management thereof.
• Project documentation and administration
• Project administration of business intelligence, applications development and user interfaces and user experience related projects.
• Ensure that all applications related documentations are filed correctly and available when needed.

Qualifications and Experience

• Driver's license code 08
• Travel as required and approved.
• Degree in Computer Science, Information Technology, or relevant IT Qualification (NQF 7)
• 3 -5 years proven experience in applications development, business intelligence, Applications Support, User Interface / User experience. Number of years with lower-level certificates/qualification
• Relevant NQF credits)
• Min 8 years experience relevant applications development, business intelligence, Applications Support, User Interface / User experience. Advantageous
• Visual Studio ASP.Net / MVC / IIS / / C#
• Microsoft SQL / JAVA
• Oracle Certification and/or APEX Certification.
• Basic HTML/CSS.Competencies
• Software Development Life Cycle
• Familiarity with application systems information management practices.
• Application systems maintenance and support
• Successfully developed and implemented new systems or system improvements
• Gained experience working with customers to develop solutions to complex business problems
• Compiling the System Change Request document before changes get deployed to the Production environment.
• Updating the Technical Specification document.
• Application systems training
• Application systems analyses
• Project managementEquity StatementPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.

Job Description

To assess, design and recommend and implement new IT solutions to improve existing business applications functionality and user efficiency and productivity

To extract business requirements, asses business process flows and recommend new procedures, systems changes and solutions to enhance business processes

Maintain applications systems functionality and operational uptimes

• Assist Business in defining and documenting IT applications requirements
• Attend to incidents logged by application users as assigned by Service Desk and update resolutions status on time and with enough detail
• Develop knowledge base of application systems functionality and known issues
• Develop and document applications enhancements solutions
• Assist application developers during systems development
• To test and deploy application systems
• Assess applications functionality against the original goal and benefit to be derived
• Document user guides to assist users with operating the application systems
• Monitor applications systems status, performance and resolve anomalies
• Resolve and escalate if necessary any problematic trends and operational issues

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

08/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.