24 Api Documentation jobs in South Africa

Documentation Specialist

R85000 - R108000 Y UpScale Partner

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Job Description

Job Description:

We are looking for a meticulous and organized Documentation Specialist to create and manage our client-facing and internal documentation.
Location:

About the Role

We are a capital raising firm where clarity and professionalism are paramount. As a Documentation Specialist, you will be the architect of our information, crafting the materials that represent us to clients and streamline our internal operations. Your role is crucial for building credibility, supporting sales, and ensuring team efficiency. You will be responsible for developing a wide range of documents, from compelling pitch decks and lead magnets to precise Standard Operating Procedures (SOPs) and structured data rooms.

All necessary software and tools will be provided. Your focus is entirely on producing high-quality, accurate, and effective documentation that drives understanding and conversion.

What You'll Do

Documentation Creation & Management

* Create, format, and design client-facing marketing materials, including pitch decks, one-pagers, brochures, and lead magnets.

* Draft, organize, and maintain detailed Standard Operating Procedures (SOPs) to capture and standardize our best practices.

* Build and manage well-organized, structured data rooms, ensuring information is accessible and secure.

* Proofread and edit all documents for accuracy, grammar, consistency, and adherence to brand guidelines.

* Implement and manage version control to ensure everyone is using the most current materials.

Standards and Template Development

* Utilize and adapt pre-approved templates for various documentation types.

* Develop new templates to streamline the creation of repeatable documents.

* Uphold strict consistency in formatting, visual design, and terminology across all materials.

* Provide feedback on template effectiveness and suggest improvements for greater efficiency.

Reporting & Communication

* Submit weekly reports covering:

  • All documents created, updated, or archived.

  • The status of ongoing SOP and data room projects.

  • Client feedback or requests related to documentation.

  • Suggestions for improving documentation processes and tools.

* Attend weekly 1:1 calls with management to review priorities and performance.

* Maintain clear and active communication with the team via Slack.

What We're Looking For

* Proven experience in a documentation, technical writing, or similar role.

* Exceptional writing, editing, and proofreading skills with a keen eye for detail.

* Proficiency in document design and formatting tools (e.g., Figma, Google Docs, ClickUp).

* Strong organizational and project management skills to handle multiple documents and deadlines.

* Ability to translate complex information into clear, professional, and easy-to-understand content.

* A self-starter who is proactive, reliable, and comfortable working remotely.

When you apply, please also attach or link to a video introducing yourself and explaining why you are applying for this role.

Job Types: Part-time, Permanent

Pay: R85,00 - R90,00 per hour

Expected hours: 30 – 40 per week

Application Question(s):

  • Have you attached or linked a brief video introducing yourself and explaining why you are applying for this job?

Work Location: Remote

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Legal Documentation Specialist

R1150 - R1220 Y Job Duck

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Job Description

JOB DUCK IS HIRING A LEGAL DOCUMENTATION SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification for 4 years

Role Overview

Step into a role where your precision and reliability make a real difference every day. As a Legal Assistant supporting the probate and trust administration team, you'll help streamline legal processes and ensure critical documentation is handled with care. You'll be trusted to manage sensitive information, draft clear communications, and keep systems updated—all while working closely with a team that values open communication and accountability. This position is ideal for someone who enjoys structure, thrives on accuracy, and takes pride in being a dependable part of a legal support system.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM PST (USA)

Your Responsibilities Will Include but Are Not Limited To:

  • Drafting legal documents for the probate and trust administration team
  • Preparing summaries and client letters
  • Inputting and updating data in internal systems
  • Supporting the team with administrative tasks as needed

What We're Looking For:

  • At least one years of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies
  • Proficiency in digital tools (e.g., Clio, MyCase, Microsoft Office, VoIP platforms)
  • Advanced/native-level English skills (both written and spoken) with fluency in English (spoken and written)
  • Prior experience in administrative roles preferred
  • Ability to work independently and manage time effectively
  • Strong written communication skills
  • Detail-oriented and thorough in all tasks
  • Trustworthy with confidential information
  • Communicates clearly and openly with team members
  • Reliable and responsible in meeting deadlines
  • Comfortable using technology and learning new tools
  • Based in a location with stable power and internet
  • Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
  • Quiet, distraction-free remote work environment

What's In It for You?

  • Monthly compensation starting from
    1150 USD to 1220 USD
  • Paid time off
    and holiday pay.
  • Referral and annual
    bonuses.
  • 100% Remote,
    Full-Time, Long-Term Career Opportunity.
  • Parental leave.
  • Opportunities for professional development and training
  • Dedicated support from our team.
  • A chance to work with clients who share our values.

Ready to dive in?
Apply now and make sure to follow all the instructions

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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API Developer

R120000 - R180000 Y Zensar Technologies

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Job Description

Role : API Developer

Location : Cape Town

Duration : 12 Months Renewal

About Zensar Technologies

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. Our success in South Africa for 24 years comes from our people-first focus that emphasizes empowerment from the ground up.

Zensar is recognized as proudly South African in 2022 and are the Top Employer in 2024,2023 and 2022 in South Africa by the Top Employer Institute. Zensar is a certified B-BBEE Level 2 contributor and partners with MICT, SETA, Education Africa, and Tomorrow Trust. We strongly believe in the power of communities and leveraging diversity to solve problems together.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

  • Putting people first
  • Client-centricity
  • Collaboration

Grow. Own. Achieve. Learn. with Zensar. To know more about our Employee Value Proposition

Job Requirement and expertise :

Job Spec Below

  • The Senior API Developer leads the development of high-quality designs and solutions. This role requires participation in technical designs and the development and maintenance of software and other digital applications or services. The incumbent will be expected to create prototypes, develop user-centred software, and advise on technical specifications. This role requires fundamentals in engineering practices, an analytical and data-driven approach to
  • Job Description
  • Develop technical specifications and software application architecture and designs
  • Create and test software prototypes
  • Follow Agile methodologies (SCRUM / Kanban)
  • Work in a DEVOPS culture
  • Design and implement test strategy and/or test plans.
  • Provide sizing and scoping for development work required
  • Operate as a subject matter expert across program initiatives
  • Responsible for the software development life cycle, taking the lead on software development projects
  • Apply engineering principles for design, development, maintenance, testing and evaluation of software
  • Management of development tasks
  • Facilitate code design and code reviews
  • Ensure that software development tasks are well coordinated
  • Apply knowledge relating to the Architecture of relevant systems
  • Develop and improve the tools to enable software development
  • Balance trade-offs between design and implementation
  • Identify issues that will enhance system quality, development, and standard operating procedures
  • Client engagement to drive new products/ features and to ensure operational excellence
  • Work closely with multi-skilled and cross-functional teams e.g., architects, developers, UX designers, business analysts
  • Drive technology design and implementation
  • Enable rapid iteration
  • Draft technical specifications
  • Monitor application performance
  • Operational support for product issues raised to the development team
  • Ensure systems are scalable, responsive, robust, and secure

Experience & QUALIFICATIONS REQUIREMENTS

  • Matric, with a degree in Computer Science/ Engineering/ Mathematics or related
  • 5+ years of experience in API development
  • Knowledge and experience in technologies such as:
  • Containerisation: Kubernetes, Docker
  • CI/CD - Jenkins, AWS Code Commit
  • AWS (preferred) or another cloud provider such as AZURE or Google Cloud Platform
  • Confluence, Jira
  • Microsoft Teams, Slack
  • IaC: Terraform/Cloudformation
  • .Netcore/ Kotlin/Java
  • Performance testing (Locust/Jmeter/Gatling etc.)
  • Contract testing (e.g., Pact, Postman, Neman)
  • Familiarity with Architecture and Design: Microservice, Serverless architectures, Event Driven Architecture / API First / Domain driven design
  • Familiarity with Test-Driven Development Build cloud based functional APIs at an enterprise level
  • Knowledge of coding design patterns
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Senior API Developer

Centurion, Gauteng R1200000 - R2400000 Y AO Connect Solutions

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Job Description

We are seeking a highly skilled and visionary Senior API Developer to architect and implement the next generation of our retail technology platform. In this pivotal role, you will leverage your deep expertise in **WSO2, event-driven architecture, and microservices** to redesign our core APIs and integration layers. You will be instrumental in building a scalable, secure, and high-performance system that integrates critical domains like Point-of-Sale (POS) and Customer & Marketing (CAM). This is a hands-on technical leadership role that requires a strategic mindset and the ability to coordinate with our offshore development team to deliver robust, enterprise-grade solutions.

Key Responsibilities

API & Event-Driven Architecture:

*  Lead the redesign and development of existing APIs using the WSO2 platform.

*  Design and implement event-based workflows and asynchronous data handling patterns to ensure system resilience and responsiveness.

*  Architect and integrate core services for the POS and CAM domains.

Integration & Data Layer:

*  Design and manage integrations with Azure SQL for POS data and other enterprise systems.

*  Implement and manage CIAM (Customer Identity and Access Management) and Identity Provider (IDP) solutions for robust security.

*  Optimize the handling of large-scale data transactions using Azure Blob storage and Apache Parquet formats.

*  Spearhead data orchestration, lifecycle management, caching strategies (e.g., memcached), and data offloading processes.

Backend for Frontend (BFF) & Microservices:

*  Develop a scalable GraphQL-based BFF layer to decouple front-end applications from backend microservices, enhancing performance and developer agility.

*  Ensure all services adhere to stateless, scalable microservice architecture principles and best practices.

*  Provide technical guidance and coordinate implementation tasks with the offshore development team in Sri Lanka.

Security & Data Governance:

*  Enforce a strong, data-centric security model across all services and data touchpoints.

*  Champion a "data-as-entities" approach, ensuring strict data governance, orchestration, and lifecycle handling protocols are implemented and maintained.

Required Qualifications

*  Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

*  5+ years of professional experience in software development with a focus on API and integration architecture.

*  Proven, hands-on experience with the **WSO2 platform** (API Manager, Enterprise Integrator, Identity Server).

*  Demonstrable experience designing and building **event-driven architectures** and **microservices**.

*  Strong proficiency in **GraphQL** for building BFF layers and/or APIs.

*  Solid experience with **Microsoft Azure** services, particularly Azure SQL, Azure Blob Storage, and related data services.

*  Experience implementing authentication and authorization systems (CIAM/IDP).

*  Experience with large-scale data formats and optimization (e.g., Apache Parquet).

Preferred Qualifications

*  Experience in the retail or e-commerce sector, particularly with POS systems.

*  Certifications in WSO2, Azure Solutions Architect, or similar.

*  Proven experience leading or coordinating with geographically distributed/offshore teams.

*  Knowledge of containerization and orchestration technologies (Docker, Kubernetes).

*  Familiarity with retail data models and domains.

Skills Required

Technical Skills:

WSO2, GraphQL, Microservices, Event-Driven Architecture, REST APIs, Azure Cloud, SQL, CIAM/IDP, Data Orchestration, Caching Strategies.

Professional Skills:

*  Excellent problem-solving and analytical abilities.

*  Strong communication and collaboration skills for effective cross-team and cross-border coordination.

*  Strategic thinking with a focus on building scalable and maintainable systems.

*  Leadership and mentorship capabilities.

Experience Level

Senior Level (5+ years of relevant experience)

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Senior Workday API Developer

R900000 - R1200000 Y Optimal Growth Technologies

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Job Description

Job Title: Senior Workday API Developer
Position Overview
We are seeking an experienced Senior Workday API Developer with strong expertise in Workday integrations, API development, and Studio Code. The ideal candidate will have a proven background in building, customizing, and maintaining Workday integrations to support HR, Finance, and business processes. This is a remote, project-based role requiring flexibility, strong technical problem-solving, and the ability to deliver within tight deadlines for a US-based client.

Key Responsibilities

  • Design, develop, and maintain Workday integrations (Core Connectors, EIBs, Studio, REST/SOAP APIs).
  • Build and enhance custom Workday API solutions using Studio Code and other integration tools.
  • Collaborate with HR, Finance, and IT teams to gather requirements and deliver high-quality technical solutions.
  • Troubleshoot, debug, and resolve integration issues in production and non-production environments.
  • Ensure all integrations comply with security, compliance, and data privacy standards.
  • Provide technical expertise in Workday releases, system upgrades, and API-related enhancements.
  • Document integration designs, technical specifications, and support procedures.

Required Skills & Experience

  • 5+ years experience in Workday integration development.
  • Strong expertise in Workday Studio, Core Connectors, EIBs, and custom APIs.
  • Hands-on experience with REST/SOAP web services, XML, XSLT, XPATH, JSON.
  • Proficiency in Studio Code for development, debugging, and deployment.
  • Strong understanding of Workday HCM, security model, and data structures.
  • Experience troubleshooting and supporting complex Workday integrations.
  • Ability to work independently across time zones and deliver on project deadlines.
  • Excellent communication and documentation skills.

Preferred Qualifications

  • Workday Integration or Workday Studio certification (highly advantageous).
  • Experience with Finance and Payroll integrations.
  • Familiarity with cloud platforms (AWS, Azure, GCP).
  • Exposure to Agile project delivery methodologies.
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C# Developer – API

R70000 - R120000 Y VDP

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Summary of Responsibilities

We are seeking a skilled C# Developer to collaborate with a Workday Certified Developer in replacing an existing Workday integration with a new, robust C# application. You will play a key role in investigating the current solution, designing, and developing a scalable application that interfaces with Workday's RESTful API.

Key Duties & Responsibilities
  • Collaborate with the Workday Certified Developer to analyze and document the current Workday integration.

  • Participate in the investigation and reverse engineering of existing data flows and integration points.

  • Design and architect a new C# application to interface with Workday's RESTful API, ensuring scalability, maintainability, and security.

  • Develop, test, and deploy high-quality C# code for seamless integration with Workday.

  • Implement secure authentication, authorization, and data handling in all API interactions.

  • Work closely with stakeholders such as internal Product Managers to gather requirements and ensure the new solution meets business objectives.

  • Contribute to technical documentation, including API specifications and integration guides.

  • Participate in Agile development cycles, including sprint planning, code reviews, and regular releases.

  • Troubleshoot, debug, and resolve integration issues as they arise.

  • Must work UK office hours

Required Skills & Qualifications
  • Proven experience in C# and .NET development, with strong object-oriented programming and design pattern knowledge.

  • Hands-on experience integrating with RESTful APIs, including authentication (OAuth, SAML, etc.), error handling, and data transformation.

  • Strong analytical and problem-solving skills, with experience investigating and reverse-engineering existing solutions.

  • Familiarity with source control systems (e.g., Git), CI/CD pipelines, and automated testing frameworks.

  • Experience with Agile methodologies and working in cross-functional teams.

  • Excellent communication skills, with the ability to collaborate with both technical and non-technical stakeholders.

  • Knowledge of security best practices in API development and data integration.


Preferred/Bonus Qualifications
  • Experience with Workday's RESTful API or similar enterprise SaaS APIs.

  • Background in HR, payroll, or financial systems integration.

  • Experience with cloud platforms (e.g. Azure, AWS) and modern DevOps practices.

Benefits

"Yoodoo" - You can go offline and spend 2 hours of your work time every week on any activity that serves your mental or physical health;

You will get 25 days paid Annual Leave per annum;

Additional paid day off for festivals, your birthday, any celebration;

Paid maternity leave;

Paid paternity leave;

Paid sick leave;

Remote working

Union - who provide assistance and service to everyone at VDP

About VDP

Founded 12 years ago in the UK, our company has a worldwide team that offers technology services.

We help various clients, including those without their own developers. For them, we build entire teams to develop software from the ground up. We also assist clients who already have platforms and development teams but need help speeding up their work or starting new projects.

Our skills include a broad range of technologies such as C#, Python, C++, Angular, React, , and both native and hybrid app development, as well as AI. Since we started, we have always worked remotely, so we don't have an office, and everyone works from home.

We are a certified B Corp and have proven we are a force for good for our Employees, our Customers, are suppliers our Communities and the Environment.

10% of what we make goes to our VDP Trust, helping to support projects for Women and Girls around the world.

Through our work, our values and our actions, we aim to be a force for good, not just for ourselves and our customers, but for our communities and the world at large;

We have four values that we all live by. These are Collaborate, Compassion, Honesty and Inclusion;

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Technical Writer

Cape Town, Western Cape Datonomy Solutions

Posted 6 days ago

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Job Description

Role Overview:

The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product; as well as to ensure completeness of required product record-keeping. This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials.

Location:

Hybrid Cape Town / Johannesburg

Qualifications and Experience:

Matric / National Senior Certificate (NSC) / GCSE / Equivalent

Technical writing certification or course

Minimum of 3-5 years experience in software development environment

Key Responsibilities:

Create and maintain product launch documentation.

Create and maintain user documentation that is complete, clear and user-centred.

Continuously improve documentation value through ongoing updates and innovation.

The documentation is intended to help users achieve a goal through the quick and efficient transfer of information.

Collaborate with development teams to gather information on software products and services

Respond to customer inquiries related to technical documentation

Continuous Learning: Since technology is constantly evolving, a Technical Writer is expected to stay updated with latest documentation trends and relevant technology related to documentation tools as well as to the products for which they are writing.

Critical Technical and Behavioural Skills Required:

Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level - this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added.

A background in software development is preferred.

Attention to Detail: Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent.

Analytical Thinking: The ability to analyze complex technical information and distill it into clear, understandable content for users is essential. This includes understanding the product functionality and its implications for users.

Problem-Solving Skills: Technical writers often encounter challenges such as unclear information or complex concepts. Being able to research, analyze, and find solutions to these challenges is key.

Adaptability: Products and technologies evolve rapidly. Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly.

Collaboration and Teamwork: The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders.

Time Management and Prioritization: Managing multiple projects and deadlines is common for technical writers. Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule.

Empathy and User Advocacy: Understanding the perspective of the end-users and advocating for their needs in the documentation is important. Empathy helps in creating documentation that is user- friendly and addresses common user challenges.

Clear Communication: Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members.

Professionalism and Ethics: Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers.

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Technical Writer

Cape Town, Western Cape Datonomy Solutions

Posted 6 days ago

Job Viewed

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Job Description

Role Overview:

The purpose of this role is to develop and maintain clear, concise, and accurate product documentation that helps users understand and effectively use the product; as well as to ensure completeness of required product record-keeping. This includes release notes, user manuals, specific guides, tutorials, FAQs, and other instructional materials.

Location:

Hybrid Cape Town / Johannesburg

Qualifications and Experience:

Matric / National Senior Certificate (NSC) / GCSE / Equivalent

Technical writing certification or course

Minimum of 3-5 years experience in software development environment

Key Responsibilities:

Create and maintain product launch documentation.

Create and maintain user documentation that is complete, clear and user-centred.

Continuously improve documentation value through ongoing updates and innovation.

The documentation is intended to help users achieve a goal through the quick and efficient transfer of information.

Collaborate with development teams to gather information on software products and services

Respond to customer inquiries related to technical documentation

Continuous Learning: Since technology is constantly evolving, a Technical Writer is expected to stay updated with latest documentation trends and relevant technology related to documentation tools as well as to the products for which they are writing.

Critical Technical and Behavioural Skills Required:

Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level - this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added.

A background in software development is preferred.

Attention to Detail: Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent.

Analytical Thinking: The ability to analyze complex technical information and distill it into clear, understandable content for users is essential. This includes understanding the product functionality and its implications for users.

Problem-Solving Skills: Technical writers often encounter challenges such as unclear information or complex concepts. Being able to research, analyze, and find solutions to these challenges is key.

Adaptability: Products and technologies evolve rapidly. Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly.

Collaboration and Teamwork: The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders.

Time Management and Prioritization: Managing multiple projects and deadlines is common for technical writers. Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule.

Empathy and User Advocacy: Understanding the perspective of the end-users and advocating for their needs in the documentation is important. Empathy helps in creating documentation that is user- friendly and addresses common user challenges.

Clear Communication: Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members.

Professionalism and Ethics: Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers.

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Technical Writer

R400000 - R800000 Y Dye & Durham Corporation

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Job Description

Department:
Operations

Location:
Cape Town

Description
The Technical Writer role is responsible for the creation, maintenance, and validation of the knowledge base articles within the global Zendesk instance. This means ensuring that information remains accurate, up-to-date, and easily accessible to our customers and support staff. The Technical Writer takes a user-centric approach that will enhance the customer and agent experience, and support efficiency by managing the flow of knowledge, leveraging Zendesk tools to streamline support processes, and facilitating continuous improvement through data-driven insights. This role works closely with Operations, Product, Product Marketing, Onboarding, and Sales. The Technical Writer also acts as a protector of the Dye & Durham brand and contributes towards customer satisfaction.

Key Responsibilities

  • Write, review, and publish new content on our Knowledge Base across our full product range, ensuring that content is verified and tested with product SMEs
  • Review articles to ensure accuracy, relevance, and clarity. Check links and screenshots, and improve articles based on customer and agent feedback
  • Collaborate with Product, Product Marketing, and subject matter experts to gather and verify information – including areas that require new articles, or improvements to existing articles
  • Regularly review and audit content for accuracy, completeness, and compliance with company standards
  • Maintain a consistent tone and style (the Dye & Durham brand) across all documentation
  • Monitor and analyse feedback to identify areas for improvement by empowering agents to flag internal knowledge base content that is out-of-date, inaccurate, or missing
  • Train support agents on how to effectively use and contribute to the knowledge base
  • Provide guidance to agents on best practices for knowledge management
  • Facilitate regular knowledge-sharing sessions and feedback loops
  • Help curate training materials for new starters
  • Work with Knowledge Manager to configure, customise, and optimise knowledge management processes
  • Focus on improving the customer journey by providing self-service options through a well-maintained knowledge base

Skills, Knowledge & Expertise

  • Proven experience in writing, editing, and reviewing technical or instructional content
  • Ability to translate complex information into clear, concise, and user-friendly documentation
  • Strong communication skills, and experience in working cross-functionally within support and product teams
  • Experience within the legal, technology, or property industry desirable but not a requirement
  • Strong understanding of knowledge management principles, including content creation, curation, and lifecycle management
  • Experience with Zendesk, including content management, analytics, customisation, macros, triggers, automations and workflows

Other Contextual Information/Special Features:

  • Promotes a positive working relationship within their team and the wider organisation
  • Actively contributes to the promotion of equal opportunity and non-discrimination in the workplace
  • Actively identifies personal training and development needs, and proactively contributes to maintaining up to date knowledge, skills, and abilities
  • Demonstrated commitment to the Organisation Vision, Mission, and Values
  • Displays a commitment to personal safety and that of their colleagues, to ensure a safe and healthy work environment, through the identification, removal and reduction of workplace hazards and risks
  • Abide by and comply with all company procedures and policies at all times
  • Has the right to work in the relevant country
  • Willingness to travel overseas for training and workshops as and when required by the business
  • Strong organisation and prioritisation skills.

Job Benefits
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today
  • We are passionate about solving our customer's challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together
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Technical Writer

R250000 - R450000 Y Dye & Durham

Posted today

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Job Description

Description

The Technical Writer role is responsible for the creation, maintenance, and validation of the knowledge base articles within the global Zendesk instance. This means ensuring that information remains accurate, up-to-date, and easily accessible to our customers and support staff. The Technical Writer takes a user-centric approach that will enhance the customer and agent experience, and support efficiency by managing the flow of knowledge, leveraging Zendesk tools to streamline support processes, and facilitating continuous improvement through data-driven insights. This role works closely with Operations, Product, Product Marketing, Onboarding, and Sales. The Technical Writer also acts as a protector of the Dye & Durham brand and contributes towards customer satisfaction.

Key Responsibilities
  • Write, review, and publish new content on our Knowledge Base across our full product range, ensuring that content is verified and tested with product SMEs
  • Review articles to ensure accuracy, relevance, and clarity. Check links and screenshots, and improve articles based on customer and agent feedback
  • Collaborate with Product, Product Marketing, and subject matter experts to gather and verify information – including areas that require new articles, or improvements to existing articles
  • Regularly review and audit content for accuracy, completeness, and compliance with company standards
  • Maintain a consistent tone and style (the Dye & Durham brand) across all documentation
  • Monitor and analyse feedback to identify areas for improvement by empowering agents to flag internal knowledge base content that is out-of-date, inaccurate, or missing
  • Train support agents on how to effectively use and contribute to the knowledge base
  • Provide guidance to agents on best practices for knowledge management
  • Facilitate regular knowledge-sharing sessions and feedback loops
  • Help curate training materials for new starters
  • Work with Knowledge Manager to configure, customise, and optimise knowledge management processes
  • Focus on improving the customer journey by providing self-service options through a well-maintained knowledge base
Skills, Knowledge & Expertise
  • Proven experience in writing, editing, and reviewing technical or instructional content
  • Ability to translate complex information into clear, concise, and user-friendly documentation
  • Strong communication skills, and experience in working cross-functionally within support and product teams
  • Experience within the legal, technology, or property industry desirable but not a requirement
  • Strong understanding of knowledge management principles, including content creation, curation, and lifecycle management
  • Experience with Zendesk, including content management, analytics, customisation, macros, triggers, automations and workflows

Other Contextual Information/Special Features:

  • Promotes a positive working relationship within their team and the wider organisation
  • Actively contributes to the promotion of equal opportunity and non-discrimination in the workplace
  • Actively identifies personal training and development needs, and proactively contributes to maintaining up to date knowledge, skills, and abilities
  • Demonstrated commitment to the Organisation Vision, Mission, and Values
  • Displays a commitment to personal safety and that of their colleagues, to ensure a safe and healthy work environment, through the identification, removal and reduction of workplace hazards and risks
  • Abide by and comply with all company procedures and policies at all times
  • Has the right to work in the relevant country
  • Willingness to travel overseas for training and workshops as and when required by the business
  • Strong organisation and prioritisation skills.
Job Benefits

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

  • We ask how tomorrow can be better than today
  • We are passionate about solving our customer's challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together
About Dye & Durham

Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

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