58 Analyst Retail jobs in South Africa

Job category: Product Manager/ Functional or Business Analyst Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction A position has become available for a Business Analyst - Retail Optimisation to join our dynamic team. The purpose of the Business Analyst – Retail Optimisation is to demonstrate comprehensive knowledge of the retail environment, particularly communication platforms, Customer Care Systems, and Retail Operations functions. This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and being integrally involved in the development, testing, and deployment of solutions to meet the requirements of the business. The incumbent is required to be the subject matter expert in their domain and to use this expertise to help deliver innovative solutions that create business value and operational effectiveness. KEY PERFORMANCE AREAS Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each. Facilitates workshops with stakeholders to understand their needs and elicit requirements. Helps define project scope by documenting user stories and translating these into business requirements. Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation, and Prototype Designs. Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies. Drives best practice, continuous improvement, and innovation at process level. Defines and articulates acceptance criteria for proposed solutions. Identifies and validates internal and external data sets generated from a diverse range of business and operational processes. Supports the provision of a platform for retailer engagement. Provides the provision of customer care system to manage customer queries. Supports retail operations with tools for reporting, tracking, and documentation repositories to allow efficient management of the retail environment. Develops close working relationships with stakeholders, effectively listening and understanding their needs. Clarifies and explains system functionality and any ‘out-of-scope’ features. Supports and trains users through onboarding and upskilling journey of using portfolio related systems and tools. MINIMUM REQUIREMENTS A Bachelor's Degree in Computer Science, IS, or related technology discipline. Appropriate Specialist IT Certification is an advantage. At least 3 years’ business analysis and business optimisation experience preferably within a retail environment. At least 2 years’ experience working in product management within an agile environment. Experience in retail is essential, understanding in-store processes from receiving to processing sales at the till points. Must have experience working on large scale projects as well as handling day-to-day operational requests from the business. Experience in process mapping, process re-engineering, and GAP analysis. Experience working with and coordinating multi-business stakeholders and business owners in a retail environment. Demonstrated BI and analytics knowledge is essential. Capabilities in Power BI and/or SAP Analytics Cloud. THE IDEAL APPLICANT WILL SATISFY THE FOLLOWING SKILLS REQUIREMENTS: Strong retail knowledge. Ability to clearly document and communicate business-side decisions and motivate for expected technical implementation/s. A high degree of confidentiality, emotional maturity, ethical values, and integrity. Must have a high stress tolerance and the ability to work efficiently under pressure. Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner. Utilizing technical knowledge and analytical skills to solve complex problems. Must be collaborative, influential, and rational. Precise planning and excellent organisational/administration skills. Exceptional accuracy and extreme attention to detail. Quality-oriented and self-driven to achieve results. Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. #J-18808-Ljbffr

Business Analyst | Retail Client Services | Client Service Solutions

Allan Gray Retail Client Services

Allan Gray is an investment management firm focussed on building long-term wealth for our clients. We always put our client' interests first. We design our products and fees so that they tie our success to that of our clients. We aim to build our clients' trust and confidence in us through offering excellent client service. Every service interaction needs to reinforce the trust that our clients have in us.
Allan Gray has multiple channels for servicing clients (both investors and independent financial advisers) and executing their transactions. The Allan Gray Retail Client Services team is the primary touch point for clients interacting with the company and is thus at the forefront of the way in which a client, and prospective client, experiences Allan Gray. The Client Experience team owns the client experience strategy and defines and executes the solutions to deliver on this strategy.

Business Analyst - CX Data Analytics Specialisation

The Client Experience (CX) team is made up of several Business Analysts, Specialists and Product Owners. The main purpose of the business analyst (BA) role is to provide in-depth analysis and project support within the Allan Gray Client Experience team.

The candidate applying for this role should have a strong interest in data analytics and using data to solve client service-related business problems. This is a high performance, fast paced environment which prioritises data-driven decision making and measurement and tracking of business value.

Strategic fit with Allan Gray's CX strategy:
• Provide business intelligence to enable, support and enhance the broader client experience and retail business strategy
• Be the data competence centre for CX related data and insights for the Retail business, with a deep understanding of client interaction data across all our Retail servicing channels
• Focus on our business-critical questions and provide insightful analysis and reporting that improves decision making and identifies opportunities for incremental or transformational improvements in CX outcomes

Some of the long-term objectives of the stream include:
• In-depth client behavioural analysis - this involves in-depth and holistic understanding of client behaviour. Achieved by combining interaction data points collected from all channel touchpoints and overlaying this data with salient features of the client's profile.
• Data governance - this involves processes and projects to improve data accuracy, usability, storage and documentation to support analytics and regulatory compliance.
• Develop the predictive arm of our analytics capability - develop our ability to use historical data combined with other analytical tools such as statistical modelling to predict future outcomes and their probability.
• Increase efficiencies - deep understanding of the factors that drive inefficiencies in client interactions. Specific efforts to shift interactions to the correct channels to achieve scalability and find innovative methods to increase efficiencies where interactions canno be self-serviced.
• Blend offline and online analytics - advance the efforts on developing online analytics to get us to a position where offline and online client behaviour can be blended to provide richer data on client behaviour.
• Enable the business to be more self-sufficient with basic data analytics by providing tools and training
• Perform the basics better - continuously learn, improve, and enhance the BAU areas.

There are progression opportunities within the business analyst stream, with senior analysts leading high-impact cross-functional projects within the broader Allan Gray business. Opportunities may also arise for cross-stream movements within CX, widening exposure to other areas of focus where CX has an impact.

Qualifications and Experience
• Relevant qualification/degree in an analytical or quantitative field such as computer science, engineering, business science, statistics, data science, commerce, or similar
• 1.5 or more years' experience in a relevant field

Skills
• Highly competent in Microsoft Office, with a focus on Excel and Power BI
• Ability to write, interpret, and optimise SQL code
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Python for enhanced analytics and dashboarding would be advantageous
• Prior experience with Snowflake as a Data Analytics platform would be advantageous
• Strong conceptual, numeric and analytical thinking skills
• Strong verbal, written, facilitation, and interpersonal communication skills
• Disciplined, detail-oriented and methodical approach to problem-solving
• Ability to get things done, be accountable and self-manage
• Planning, organizational and time management skills
• Ability to work independently when required
• Ability to work in a team and collaborate effectively across teams with a positive, friendly, and respectful attitude
• Ability to engage confidently with stakeholders at any level.
• Ability to easily research, collate and synthesise data in a meaningful manner

Core Responsibilities
• Data gathering, cleaning and analysis
• Using data to generate meaningful and relevant reports and insights
• Fulfilling both BAU and ad-hoc data requests
• Creation and maintenance of various dashboards for operational and management decision making
• Assisting with business case development, attribution analysis and change management for projects

What you can expect to get out of this role

Technical Data Analysis Acumen:
• Working knowledge and understanding of data analysis tools like SQL, Snowflake, Power BI and Python
• Ability to understand core AI concepts and effectively leverage AI tools to enhance productivity, decision-making and innovation
• Application of statistical methods to data analysis
• Exposure to machine learning techniques
• Data visualisation and experience with business intelligence applications such as Power BI

Relationship Management:
• Opportunity to build and cultivate a network of relationships across the business, particularly with IT and other key stakeholders interacting with Retail Client Services and relating to the client experience
• Opportunity to serve as primary point of contact for client interaction data

Business Analysis and problem solving:
• Ability to perform detailed data analysis for projects related to the client experience
• Requirements gathering for identified problems
• Ability to accurately interpret data, clearly communicate insights, and recommend solutions
• Opportunity to share information regarding operational or strategic changes
• Ability to identify and track business value
• Problem and process documentation

Project Management:
• Ability to develop and/or support project plans for ad-hoc projects
• Engaging relevant stakeholders and achieving their buy-in and alignment
• Opportunity to manage risks, review project impact and course correct as necessary

Location

Cape Town

Closing Date

8 September 2025

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WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

RETAIL OPERATIONS TEAM LEADER

Main Purpose:

Manages the Retail Operations and Support Team, to deliver outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach

KEY RESPONSIBILITIES

1. MANAGES PERFORMANCE

· Manage the performance of this Team to ensure the delivery of outstanding customer experiences

· Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team

· Maintain audit processes to ensure data completeness and accuracy by the Team

2. MANAGES THE TEAM

· Motivates and supports a high performance Team

· Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of teamwork

· Communicates with the Team to share information

· Monitors and manages the performance of the Team and individual members related to KPIs and achievement of objectives

· Monitors and trains each team member, providing feedback on performance

· Manages non-compliance, under-performance and corrective actions

· Manages inductions of new Team members

· Coaches individuals to develop their knowledge of products, technologies, systems and processes, as well as improving their customer handling skills and positive conversations

· Manages succession planning into key roles to develop talented individuals

· Monitors and acts on survey results to support improved Team performance and customer service excellence

· Schedules staff availability for key activities, considering training, leave, sick leave, demands and peak times

3. OVERSEES KEY ACTIVITIES

· Provides first line support to customers, retailers/agents and the Teams, avoiding unnecessary hand-overs

· Runs daily/weekly meetings to track and manage performance, share information and resolve issues

· Resolves escalated issues and complaints from customers and Agents/Retailers, ensuring customer satisfaction and facilitating successful sales

· Works with Management to refine and develop objectives for new vehicle sales operations

· Ensures processes are aligned to provide a seamless customer journey

4. DRIVES IMPROVEMENT

· Organizes regular meetings to review KPIs and identify improvements

· Implements proactive approaches to recurring problems

· Leads or supports initiatives for continuous improvement in work methods and service delivery

· Supports Teams in adapting to change, growth, and improvement

Qualifications

KEY SUCCESS CRITERIA FOR THE ROLE

Customer First

Survey results, case and complaint management systems

Team

Collaboration with colleagues and Retailers/Agents, staff attitude, retention, transparent incentive schemes, resource availability during service hours

KPIs

Achievement of team targets and KPIs (to be agreed)

COMPETENCIES REQUIRED BY THE ROLE

Level

Functional Manager / Senior Team Leader

Experience

Preferably automotive and modern luxury sectors

High Performing Teams

Motivator with experience managing high-performance teams to deliver excellent customer service

Operational Excellence

High EQ, excellent communication, problem-solving, agility, self-drive, commercial thinking

Innovation and Improvement

Ability to drive continuous improvement and innovation

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We are currently recruiting for a National Retail Operations Manager to join our dynamic team.

Responsible for developing and implementing a comprehensive retail strategy focused on driving sales growth, enhancing customer satisfaction, and optimizing operational efficiency. Working closely with cross-functional teams to ensure alignment between retail operations and overall business objectives. Analysing market trends to adapt andcreate strategies for maintaining a competitive edge and leading continuous improvement initiatives & innovation opportunities to streamline retail processes and systems.

KEY RESPONSIBILITIES

• Builds a comprehensive retail strategy incorporating critical priorities that focus on sales growth, customer satisfaction, and operational efficiency (incl. format and concept strategies).
• Provides guidance on best operating practices and shares regional best practices.
• Identifies improvement opportunities across retail operations which impact retailer profitability and loyalty.
• Works closely with the Omnichannel and Retail Systems Product teams in managing retail software product life cycles and identifying digitisation opportunities for retail.
• Sets specific retail operations and format-specific benchmarks, driving execution and progress.
• Ensures format-specific criteria such as product offerings, technology and infrastructure set-up and customer experience are clearly documented and communicated to regions and retailers.
• Drives ‘ ’ concept strategies and plans as custodian of concept ambition and success indicators.
• Works closely with regional and national teams across Merchandising, Promotions and Omnichannel to ensure alignment and effective execution of plans.
• Compiles comprehensive plans and timelines that integrate, schedule and track effective execution on all agreed initiatives.
• Contributes to customer-centric strategies and supports the implementation of customer service standards at key touch points, enhancing the customer shopping experience.
• Champions skills development as the link between retail operations and training departments in ensuring the development of retail specific training content.
• Relevant Tertiary qualification or Business Bachelor’s Degree.
• 8 years’ experience in a Senior Management role in the grocery retail sector.
• 2 years’ experience working with and co-ordinating multi-business stakeholders across multiple geographies.
• Outstanding customer service orientation and very good stakeholder partnering skills.
• Strong financial analytical and business acumen capability within grocery retail.
• Comprehensive understanding of key retail processes and digitisation opportunities.
• Proven execution track record, results orientation and demonstrated adaptability in fast moving environment.
• Excellent planning, organising and problem-solving capabilities.
• A confident communicator and respected thought leader and practitioner in Retail Operations.
• A team player and leader who is at ease navigating a fast-paced environment with multiple, competing priorities.

This role is based in Durban, South Africa, with regular travel to the six Regional Divisions in South Rand (Johannesburg), North Rand (Johannesburg), Lowveld (Mbombela), Western Cape (Cape Town), Eastern Cape (Gqeberha) and KwaZulu-Natal (Durban).

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.

• The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
• You have the right to access this information while in our possession and make corrections if necessary.
• You have the right to lodge a complaint via email with the office of the Information Regulator, at , if you are unhappy with the manner in which we deal with your information.

By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.” #J-18808-Ljbffr

SPAR North Rand Job Opportunity

SPAR North Rand is looking for a suitably qualified and experienced Regional Retail Operations Manager (D) – Build It to join our dynamic team.

Duties & Responsibilities

PURPOSE:
The Retail Operations Manager is responsible for growing DC and Retail Sales through providing a comprehensive business consulting service to our Build It Stores.

KEY PERFORMANCE AREAS:

• Ensuring that all Build It stores are maintained at a level of excellence
• Assisting Build It stores to be profitable
• Measuring business performance through the use of information technology
• Analysis of financial results
• Advising on modern retail trends in hardware utilizing category management
• Performing store audits through structured store visits and the circulation of written reports to regional and national office where appropriate
• Preparing business plans for stores
• Improving image and standards of all stores

Desired Experience & Qualification

• Matric Certificate
• MCSE or similar tertiary IT qualification – mandatory
• Interpersonal skills
• Stress tolerance and integrity
• Retail Management experience preferably at senior management level would be an advantage
• The ability to develop an open, sincere and trusting relationship with our retailers
• Understanding of tax laws
• High energy level and the ability to operate under pressure
• Ability to work within a team whilst able to work independently
• Driver’s license a necessity
• Must be willing to travel extensively

SPAR North Rand is an equal opportunity employer. All positions are advertised in accordance with the company’s Employment Equity Policy.

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A Retail Operations Manager oversees the day-to-day operations of retail stores, ensuring smooth and efficient functioning to maximize profitability. Their responsibilities include staff management, inventory control, sales strategy implementation, and maintaining high customer service standards. They also ensure compliance with company policies and regulations.
Here's a more detailed breakdown: br>Key Responsibilities:
Staff Management:
Hiring, training, and supervising retail staff, including conducting performance appraisals and providing professional development.
Inventory Management:
Optimizing inventory levels, managing supply chain logistics, and minimizing losses.
Sales Strategy:
Developing and implementing strategies to boost sales and profitability.
Customer Service:
Maintaining high customer service standards and addressing customer complaints effectively.
Compliance:
Ensuring adherence to company policies, procedures, and safety regulations.
Financial Management:
Analyzing sales data, market trends, and financial reports to inform decision-making.
Operational Efficiency:
Developing and implementing operational policies and procedures to improve efficiency and productivity.
In essence, a Retail Operations Manager is the key link between the overall business strategy and the day-to-day operations of the retail stores, working to ensure a positive customer experience while driving profitability.

egional Retail Operations Manager

R50 000 p/m (depending on relevant experience)
The Opportunity Reporting directly to the Co-Founders, the Senior Regional Retail Operations Manager is the strategic conductor who turns four individual stores into one perfectly-tuned orchestra. You’ll mentor store managers, shape the customer journey, partner with marketing on revenue-driving campaigns, and own every KPI that spells sustainable
expansion.

What You’ll Own
Strategic & Commercial People & Culture Operational Excellence
• Set & execute multi-store growth roadmap in line with annual budget.
• Analyse sales trends, clienteling data & market intel to spot expansion opportunities (new categories, pop-ups,services).
• Partner with Marketing on launches, events & omnichannel campaigns, ensuring floor teams convert traffic into loyalists.
• Lead, inspire & upskill 40+ team members through four direct-report store managers.
• Head up full employee lifecycle – recruiting, onboarding, performance, succession planning


• Standardise SOPs, visual merchandising standards & loss-prevention protocols across all locations.
• Own P&L per store: forecast, monitor & course-correct OPEX and staffing spend.

The Kind of Leader Who Thrives Here
• 10+ years senior retail management
• Responsibility (luxury fashion, prestige beauty or premium lifestyle sectors preferred).
• True people magnet – builds trust, coaches high-performers, addresses under-performance decisively yet humanely.
• Data-obsessed and systems-savvy (POS, ERP/inventory, workforce planning, Excel/Looker/Power BI).
• Comfortable collaborating with Marketing, E-commerce, Finance & Logistics: you speak ROI, CPA and GMROI as fluently as clienteling.

A household brand is seeking a National Retail Operations Manager, based in Gauteng, to serve as a direct 2IC to the Chief Retail Officer. You will be responsible for the full operational accountability for day-to-day store operations across the national retail footprint. Requirements: Relevant Tertiary Degree 8 Years Experience in Senior Retail Leadership Experience Drivers License & Own Transport DB Recruitment is fully compliant with the POPI Act 2013. If you have not heard from us within 10 days of applying please assume your application was unsuccessful. Applying for the vacant position gives us permission to keep your details on our secure database should any future positions become available. We take your privacy seriously and are committed to keeping your personal information secure and confidential.

Gauteng | National Travel | On-Site | Strategic Successor Role Ready to lead a national retail footprint and be groomed for executive leadership? We are looking for a dynamic and experienced National Retail Operations Manager who thrives in fast-paced environments and leads from the front. This is a rare opportunity to step into a key leadership role that not only drives daily retail operations but is also positioned as the second-in-command to the Chief Retail Officer with a clear path toward future Head of Retail leadership. You will take full ownership of operational performance across all stores, ensuring excellence in execution, customer experience, compliance, and team development. From managing Area Managers to rolling up your sleeves in-store, you will be central to translating high-level strategy into operational success. What you will do : Drive retail operations across all stores nationally Coach and support Area Managers and store teams Lead SOP implementation, shrinkage management, and compliance Oversee lease portfolio and support commercial negotiations Project manage new store launches and refurbishments Partner with HR, Finance, Planning, and other key departments Provide data-driven insights to executive leadership What we are looking for : 8 to 10 years of senior multi-site retail leadership experience Strong lease management, compliance, and stakeholder skills Proven ability to lead from the ground and inspire excellence Bachelors Degree required; postgraduate advantageous Willingness to travel and work flexibly This is not a desk-bound role it is for a hands-on, resilient leader who excels at balancing operational urgency with long-term planning. This is your chance to take your national retail experience to the next level and step into a business-critical leadership role. Apply now and lead the way! Create a job alert for this search #J-18808-Ljbffr