4 Ampath jobs in South Africa

Role:

Medical Software Support Technician

Location:

Hybrid (Johannesburg)

Type:

Full-time

Applications Close:

7
th

October 2025

About Docotela

Docotela is a telehealth platform in South Africa, dedicated to making healthcare more affordable, accessible, and preventative through digital innovation. We're on a mission to transform lives with virtual doctor consultations, and we need a tech-savvy, solutions-driven IT Support Technician with proven experience in a medical software company to join our growing team. We're looking for a candidate who can ensure our platform runs smoothly, our doctors and patients receive world-class support, and that we continue to meet the highest standards of security, compliance, and care. If you have experience working in a medical software company,  are a technically skilled, solutions-driven professional passionate about healthcare innovation, this is the role for you.

Key Responsibilities

Platform & Website Management

·   Maintain and optimise our telehealth platform and website, ensuring uptime, speed, and seamless user experience.

·   Manage and troubleshoot bugs, plugin conflicts, and front-end performance issues.

API & System Integrations

·   Support integration of APIs with partners

·   Monitor, troubleshoot, and resolve integration failures, escalating where necessary.

Doctor, Patient & Client Support

·   Provide responsive IT support for doctors and patients accessing the platform.

·   Train healthcare professionals and clients on platform features and digital health tools.

·   Create simple guides, FAQs, and troubleshooting documentation to empower non-technical users.

Secure Data & File Handling

·   Manage secure file transfers (SFTP) and ensure encryption of sensitive healthcare data.

·   Extract data for the onboarding of clients.

·   Proactively monitor for data risks and escalate breaches or potential vulnerabilities.

·   Ensure compliance with POPIA and all relevant legal frameworks in data processing

Compliance & Privacy

·   Apply working knowledge of POPIA, HPCSA telemedicine guidelines, and healthcare privacy regulations.

·   Ensure data security policies are implemented across all IT processes and tools.

·   Support audit readiness by maintaining accurate IT logs and security reports.

Training Content & Knowledge Sharing

·   Partner with the Marketing and Clinical Teams to develop engaging multimedia training materials (videos, infographics, guides).

·   Standardise IT onboarding processes for doctors, patients, and client organisations.

Afterhours Support

Provide afterhours support to clients and staff for critical incidents.

Ensure client systems and updates run smoothly outside of business hours.

What We're Looking For

·   Essential: Previous experience working for a medical software company (e.g., EMR/EHR, practice management, telehealth systems).

·   Diploma/degree in Information Technology, Computer Science, or Health Informatics (preferred).

·   1–3 years of experience in IT support, SaaS, or healthcare technology.

·   Familiarity with telehealth, EMR/EHR systems, or digital healthcare platforms.

·   Strong skills in website maintenance (WordPress, or similar CMS), troubleshooting, and performance optimisation.

·   Working knowledge of HTML, CSS, JavaScript, Python for basic customisation and bug fixes.

·   Experience with API integration support.

·   Knowledge of secure file transfer protocols (SFTP) and encryption practices.

·   Practical understanding of POPIA, GDPR, or equivalent healthcare data regulations.

·   Ability to create multimedia training (Loom, Canva, or similar).

·   Strong communicator with the patience to support healthcare professionals and patients of varying technical literacy.

·   Self-starter who thrives in a fast-paced, impact-driven healthtech environment.

About Janie:

Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare

Primary Responsibilities:

• Answer phone calls and address patient inquiries
• Schedule and confirm appointments
• Pre-screen calls (triage) and direct patients accordingly
• Work with insurance and medical records
• Assist with various administrative tasks as needed

Requirements:

• Fluent in English
• Great personality
• Customer service mindset
• Experience in Healthcare (US)

I
STA Personnel Solutions
South Africa -
we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a
Emergency Medical Services (EMS) Dispatcher.
We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

Working Hours:
***This position requires flexibility to work rotational 12-hour shifts, typically scheduled on Sundays, Mondays, and Tuesdays, as well as every second Saturday. Please note that these working days and shift hours may vary from week to week based on operational requirements.***

PLEASE NOTE:

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Public Holidays: Required to work on all South African public holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment Act (BCEA)
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Duties
may include:

• Answering incoming calls, administrative, non-emergency, and emergency

• Professional etiquette

• Promptly ascertain proper levels of response

• Triage calls and enter data into computer system

• Data Entry with critical attention to details

• Constantly monitoring the dispatch system

• Ensure units are en-route

• Post moves in a timely fashion

• Ensure other unites are within acceptable distance

• Communicate appropriate routing instructions

• Investigate and report all time exceptions
• Complete and submit daily reports

Requirements

• Experience in the Healthcare Industry experience will be beneficial
• Previous experience in dispatch or coordination will be an added benefit
• Customer service skills
• Ability to prioritize multiple tasks; ability to work independently and as a team member
• Competent radio communication skills
• Excellent English communication skills (written and verbal)

If you are not contacted within 14 working days, please consider your application unsuccessful.