2,109 Aircraft Sales jobs in South Africa

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers
• To support finance in recovering overdue and non-payment by clients
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  
  
  

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
  
  
  

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships
• A valid driver’s licence
  
  

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
  
  
  

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy
  
  
  

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
  
  
  

Join to apply for the Account Manager role at 7FigureDocs

Join to apply for the Account Manager role at 7FigureDocs

TO APPLY FOR THIS JOB, PLEASE COMPLETE THE APPLICATION FORM HERE:

All applications MUST be submitted through this form; otherwise, they will not be considered.

JOB POST:

Must speak fluent English and Spanish***

A fast-growing agency is seeking a skilled and strategic Account Manager to manage client accounts for our diverse range of clients.

You will be responsible for overseeing client accounts, ensuring the smooth execution of projects, and maintaining strong client relationships. This means managing communication, coordinating deliverables, and ensuring that clients' needs are met efficiently, all while keeping their satisfaction and business goals at the forefront!

What you can expect:

• Join one of the fastest-growing media buying teams.
• Enjoy a fully remote position with flexible working hours.
• Be part of a world-class team committed to your success.
• Experience a fast-paced work environment that promotes learning and professional development.

Responsibilities:

• Project Management
• Relationship Building
• Support/Strategy Calls with Clients
• Upselling Clients into higher packages
• Being fully responsible for the success of the client
• Full team communication through Slack
• Support calls, texts, and emails with 30 to 50+ client accounts

This is mainly a role for very organized & detail oriented individuals who can manage a lot of moving parts and have real world experience managing client relationships via email, text, and phone support.

We're looking for long-term team members that can manage themselves working from home, are reliable, committed to excellence, and want to grow within a company as key role player.

• Must be extremely organized with strong verbal and written communication skills.

Requirements:

• Proficiency in English and Spanish (spoken and written) at B2 level or higher.
• Client Communication Skills
• A cheerful personality and strong people skills.
• Excellent listening skills and attention to detail.
• Ability to follow step-by-step instructions.
• Reliable internet connection and stable electricity.
• A high-quality headset.
• Internet speed of at least 20 Mbps download and 10 Mbps upload.
• Availability to work any of the following shifts:

All Schedules are in Eastern time:

Monday - Friday 9 AM - 6 PM (EST) - with an hour break for lunch

Once hired and assigned a shift slot, this will be your permanent schedule, and you will be expected to work the same days and times each week.

The pay for this role is between $10 and $5 USD per hour, with opportunities for additional hours and bonuses. Please only apply if you are satisfied with this rate.

APPLICATION FORM:

NOTE: Applications must be submitted through the application form.

• Seniority level Entry level

• Employment type Full-time

• Job function Project Management and Management
• Industries Advertising Services

Referrals increase your chances of interviewing at 7FigureDocs by 2x

Clayville, Gauteng, South Africa 2 days ago

Cape Town, Western Cape, South Africa $5,000 00- 6,000.00 4 days ago

Cape Town, Western Cape, South Africa 5,000.00- 6,000.00 4 days ago

Johannesburg, Gauteng, South Africa $5 000.00- 6,000.00 4 days ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 4 days ago

Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 4 months ago

Cape Town, Western Cape, South Africa 2,000.00- 5,000.00 4 months ago

Cape Town, Western Cape, South Africa 3,500.00- 4,500.00 4 months ago

Cape Town, Western Cape, South Africa 5,000.00- 6,000.00 1 month ago

Cape Town, Western Cape, South Africa 2,000.00- 5,000.00 1 month ago

Cape Town, Western Cape, South Africa 4,500.00- 5,500.00 3 months ago

Johannesburg, Gauteng, South Africa 5,000.00- 6,000.00 1 month ago

Johannesburg, Gauteng, South Africa 4,500.00- 5,500.00 3 months ago

Johannesburg, Gauteng, South Africa 3,500.00- 4,500.00 4 months ago

Johannesburg, Gauteng, South Africa 2,000.00- 5,000.00 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 1,200.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 1,200.00 4 months ago

Cape Town, Western Cape, South Africa 600.00- 800.00 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 1,200.00 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 1,200.00 4 months ago

Cape Town, Western Cape, South Africa 600.00- 1,200.00 2 months ago

Cape Town, Western Cape, South Africa 600.00- 1,200.00 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 1,200.00 2 months ago

Cape Town, Western Cape, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

• B Degree/Equivalent
• A Post Graduate Degree advantageous
• A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunicationsor technology related environments e.g. (ICT) with demonstrated experience in:
  
  • Portfolio management
  • Ability to increase NPS results and reduce administrative expense
  • Ability to build relationships
• A valid driver’s licence

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 28 August 2025.

The base location for this role is Vodacom East London.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Overview

We are seeking a customer-centric Account Manager to lead digital transformation initiatives and drive impactful business outcomes for our clients. This role is ideal for a seasoned professional who thrives on building trusted relationships, aligning customer priorities with Microsoft’s solutions, and delivering high-value engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications

• Bachelor's Degree in Business Administration, Technology, or similar
• Azure Certifications
• Extensive account management experience in cloud technology and core infrastructure
• Solid experience in a customer-facing role dealing with enterprise clients

Responsibilities

1. Develop and oversee the execution of account plans using standard sales and delivery methodologies for multiple accounts, ensuring high-volume sales for Microsoft and the customer, aligned with goals, outcomes, and forecasts. Lead diverse, high-performing teams and coordinate with internal industry experts on account planning and execution. Identify new business opportunities and drive account growth by understanding partner goals and creating mutual business growth strategies. Ensure achievement of revenue and consumption targets and drive joint account governance through regular customer planning meetings. Identify stakeholders, customer needs, and priorities; propose solutions and sales plays; leverage sales acumen to pursue new opportunities based on customer strategy.
2. Think strategically about customer planning for assigned accounts, setting standards and priorities, and engaging decision-makers for long-term business planning. Anticipate account needs to transform enterprise accounts into strategic accounts. Influence scaling of strategic plans involving partners and senior leadership. Ensure documentation of plans in the Account Plan.
3. Expand networks of internal and external partners and decision-makers to grow sales and partner impact, providing a seamless account management experience. Engage with key partners to promote business and technology transformation strategies, share opportunities, and drive deal closure. Collaborate directly with partner sellers to generate momentum and close opportunities.
4. Oversee multiple accounts, leading planning and prioritization to meet account needs. Develop strategies to manage pipelines, review forecasts, assess risks, and align strategies with business priorities. Lead virtual teams to re-prioritize while maintaining accountability. Prioritize projects to achieve outcomes, reducing complexity for customers and internal teams by focusing on strategic partners.

Benefits and perks listed below may vary depending on employment nature and location: industry-leading healthcare, educational resources, discounts, savings and investments, parental leave, generous time off, giving programs, networking opportunities.

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The successful applicant will manage multiple integrated campaigns for clients. This person will be the primary point of contact between the client and the agency ultimately be responsible for the smooth running of the account: operationally, creatively and financially.

The Account Manager will also be responsible to build and maintain healthy relationships with clients in order to maximize the client account billings and generate on-going business with a view to developing retainer-based relationships with clients including the successful and profitable stewardship of clients' brands. You will be required to keep abreast of the latest digital trends and technological advances in order to do so.

Responsibilities

• Setting up meetings with clients and other agency staff
• Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both and ensuring that communication flows effectively
• Overseeing the status of advertising campaigns
• Negotiating with clients and agency staff about the details of campaigns
• Presenting creative work to clients for approval or modification
• Handling budgets and managing campaign costs
• Writing reports, keeping records and financial details
• Helping to secure new business
• Monitoring the profitability of accounts
• Becoming familiar with the nature of clients' products, business culture and competition
• Monitoring the effectiveness of campaigns

Requirements:

• At least 2 years' Account Management experience
• Must have at least 2 years' digital agency experience
• Must have a good understanding of technology and platforms
• Must have proven experience in working on accounts with a quick turnaround time and ability to perform well under pressure

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

More About What Youll Be Doing

Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).

Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services / product adoption communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.

Understand clients structure and processes around choosing / implementing new solutions.

Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and cross-sells as the most important metrics).

Work closely with Customer Success for existing and future SaaS business.

In cooperation with CPaaS Registrations ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up route management sender registration allowed content filtration setup and maintenance).

In cooperation with Revenue Assurance monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).

Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP / revenue.

What You Bring To The Table

• Industry experience highly preferred understanding of SaaS and CPaaS solutions.
• Prior experience working with Revenue Assurance Purchasing and technical teams.
• Full cycle sales experience.
• Strong experience in Account Management - building and maintaining relationships.
• Product knowledge and / or knowledge of our competitors.
• Ability to interact with all levels of the organization.
• Team player with strong interpersonal / communication skills.

When you become a part of Infobip you can expect :

Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

LI-MG2

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

Responsibilities

• Manage client renewals for up to 100 clients.

• Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services.

• Ensuring product adoption.

• Facilitate change management and product enhancements.

• Establish and maintain a professional relationship with clients.

• Conduct meetings and presentations at a C-suite level.

• Coordinate with various teams so that the customer’s expectations are met.

• Continued assessments of client needs and business objectives.

• Help develop initiatives to increase customer satisfaction and retention.

• Assist all teams to meet financial targets and growth objectives.

• Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective

• Educate customers on relevant functionality and content resulting in increased usage and product adoption.

• Assist customers in resolving any product issues or concerns.

• Perform issue identification, communication, and resolution for moderately complex issues.

• Bring innovative approach to client onboarding within the prescribed time frames.

• At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base.

• Communicate effectively and efficiently via phone, email and in-person meetings.

Requirements:

• Bachelor’s Degree and postgrad is advantageous

• 5 years minimum in customer service/account management

• Strong communication, social skills, and eloquent writing skills

• High energy, positive attitude, with the ability to think creatively and handle multiple priorities

• Ability to communicate effectively and efficiently via phone, email and in-person meetings

Qualifications

Required:

• Bachelor’s degree and 4+ years of relevant experience or a combination of experience, education and superior performance.

• Experience with account portfolio planning and prioritization a must

• Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business)

• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog- Knowledge of nCino product and platform features, capabilities and best use

• Proven effectiveness at leading and facilitating meetings and workshops

• Ability to prioritize, multi-task and perform effectively under pressure

• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation

• Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

• Ability to analyze significant problems and provide evaluation and recommendations

• Exercises breath of judgements in order to reach goals

• May coach/mentor/lead others under minimal direction

Desired:

• Additional language fluency in Afrikaans would be preferred

• Experience with CRM systems such as Salesforce.com or systems built on relational databases a big plus

• Saas Experience

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Are you a confident relationship builder with a passion for the iGaming space? We’re on the hunt for a dynamic Account Manager in Durban to join an international leader in all-casino solutions – a powerhouse in digital gaming innovation and premium casino content.

This role is all about maintaining exceptional client relationships, ensuring top-tier service, and driving business growth across key markets in Africa. If you’re excited by a fast-paced industry, love working with cutting-edge gaming content, and thrive in a customer-focused environment, this could be your next big move!

Your key job responsibilities as the Account Manager in Durban, South Africa will include:

• Manage and grow relationships with existing partners and operators across the African market.
• Be the go-to person for all client queries, working closely with internal teams to ensure timely solutions and support.
• Monitor and report on partner performance, identifying opportunities for upselling and cross-selling.
• Help drive product adoption by educating partners on new offerings and releases.
• Collaborate with marketing, tech, and product teams to align on campaign execution and platform delivery.
• Travel locally and occasionally internationally for meetings, trade shows, and key events.

Requirements for this Account Manager job in Durban, South Africa :

• Proven experience in account management, business development, or client services – ideally in the iGaming industry or digital/tech environments.
• Strong interpersonal and communication skills – you’re comfortable navigating both strategic conversations and hands-on problem-solving.
• Ability to work independently, take initiative, and deliver results in a fast-paced industry.
• Commercial mindset with a knack for spotting growth opportunities.
• Comfortable with data and performance metrics to inform decision-making.

Ready to build lasting client partnerships and grow your career in iGaming?
Apply now and be part of something exciting, innovative, and ever-evolving! Kindly send your CV through this exciting Account Manager in Durban, South Africa .

Cape Town, South Africa | Posted on 30/07/2025

Pargo is revolutionizing e-commerce in South Africa with smarter, faster, and more accessible last-mile delivery solutions. As a high-growth, tech-driven logistics leader, we’re redefining how South Africans shop and ship through our network of Pick-up Points (PUPs) and a relentless focus on client satisfaction. Join us to drive client success and shape the future of logistics.

The Role:

We’re seeking an Account Manager, a proactive pathfinder who solves problems instantly, builds client trust through action, and ensures seamless day-to-day operations. Reporting to the Client Success Manager, you’ll own operational client management from onboarding through post-go-live, delivering exceptional service, reporting on Service Delivery and Pick-up Point performance, and identifying opportunities to grow account share. You’ll collaborate with Service Delivery, Business Development Managers (BDMs), Solutions, and Integrations teams to ensure smooth handoffs and client success in our fast-paced, tech-driven environment.

The ideal Account Manager is a street-smart, curious professional who thrives on client engagement, jumps into action to resolve issues, and uses data to drive results. You’re professional, punctual, and ready to hit the road to meet clients, ensuring Pargo delivers operational excellence every day.

Your Responsibilities:

Operational Client Management

Own daily client interactions, ensuring smooth operations and proactive updates to build trust.

Visit clients on-site to understand their operations, resolve issues firsthand, and gather insights for service improvements.

Act as the primary contact for client inquiries, coordinating with internal teams, including Solutions or Integrations when required, to address operational, technical, or billing issues immediately.

Service Delivery and Pick-up Point Performance Reporting

Monitor and report on Service Delivery and Pick-up Point performance, using data to create client-ready insights on parcel statuses, delivery times, and Pick-up Point efficiency.

Drive Service Delivery to provide timely, actionable feedback, enabling clear, confident client updates on operational progress and resolutions.

Proactively identify performance gaps in Pick-up Points or Service Delivery, proposing data-driven solutions to enhance client satisfaction.

Onboarding and Handoffs

Support the Client Success Manager during onboarding, preparing precise operational expectations and parcel origin setups for handoff to Service Delivery.

Ensure collection frequencies and client requirements are clearly communicated, collaborating with Solutions or Integrations when needed for seamless execution.

Participate in go-live coordination with BDMs, CSM, and other teams, ensuring clients are set up for success.

Account Growth and Support

Identify opportunities to grow account share, surfacing upsell or cross-sell potential through client insights and performance data, and escalating to BDMs.

Collect and analyze client feedback, identifying pain points and areas for service enhancement to strengthen loyalty and account expansion.

Support the Client Success Manager with retention strategies, using on-ground insights and data to drive client satisfaction and reduce churn.

Team Collaboration and Improvement

Partner with Service Delivery, BDMs, Solutions, Integrations, and the Client Success Manager to align on client needs and operational goals.

Continuously seek smarter ways to work, proposing process improvements based on client feedback and Pick-up Points performance data

Advocate for clients internally, ensuring their needs are prioritized and resolved quickly.

Core Competencies

Action-Oriented Problem-Solving: Resolves issues instantly, coordinating with Solutions or Integrations when needed for swift solutions.

Proactive Communication: Delivers timely, clear updates to clients, building trust through reliability.

Data-Driven Reporting: Translates Service Delivery and Pick-up Points performance data into client-friendly insights.

Growth Mindset: Spots opportunities for account expansion, supporting share growth through insights.

Operational Excellence: Manages daily client needs and handoffs with precision and care.

Client-Centric Hustle: Shows up for clients with professionalism, from check-ins to on-site fixes.

Curious and Collaborative: Learns fast, seeks answers, and partners with teams to deliver results.

What You Bring

3-5 years in account management, client operations, or customer success, ideally in logistics, e-commerce, or tech-driven environments.

Strong problem-solving skills, with a track record of resolving issues quickly on-site or via calls.

Experience with CRM tools and data reporting, able to create clear, client-ready Pick-up Point performance insights.

Professional communication, engaging clients from operational staff to mid-level management.

Curiosity and drive to innovate, always seeking smarter ways to deliver service.

Ability to travel to client sites and collaborate under tight deadlines.

High-energy, team-first mindset, with no ego and a passion for client success.

What Success Looks Like

Clients feel valued and informed through proactive updates and on-site engagement.

Service Delivery and Pick-up Point performance reports are clear, timely, and drive client trust.

Zero operational disruptions due to precise handoffs and proactive risk management.

Account share grows through identified upsell opportunities and enhanced client loyalty.

Measurable improvements in client satisfaction and operational efficiency.

Benefits Why Pargo? Join a team of innovators reshaping logistics. You’ll own high-impact client work, solve challenges daily, and grow in a fast-paced culture that values action, teamwork, and results. Enjoy a competitive compensation package and performance bonus, including medical aid and life insurance, with the chance to drive client success and shape Pargo’s future. Ready to be our clients’ pathfinder? Join Pargo and deliver client service excellence every day.