1,836 Aftermarket Sales jobs in South Africa
Aftermarket Sales Engineer
Posted today
Job Viewed
Job Description
Job Summary:
The Aftermarket Sales Engineer plays a critical role in promoting and selling water industry products and services to customers. This position involves identifying potential customers, conducting sales presentations, and negotiating contracts. The Aftermarket Sales Engineer collaborates with cross-functional teams to address customer needs, perform market analysis, and implement sales strategies. Additionally, this role involves maintaining strong customer relationships and providing excellent customer service. Strong sales skills, a thorough understanding of the water industry, and the ability to work independently are essential for success in this role.
Responsibilities:
- Act as a brand ambassador for Xylem's Lifecycle Service Department. The successful incumbent is required to contribute to the Rental Department's performance and sustainability by engaging energetically in the following tasks. The list is not exhaustive and may be amended from time to time.
- Present the departments value proposition to the market.
- Conduct market research and development with a view to grow rental revenues.
- Market development in relevant industrial sectors.
- Build long term relationships with key customers.
- Contribute to the running of, and moral of the team.
- Prospecting and Generating Leads
- Building and Maintaining Relationships
- Conducting Sales Presentations and Negotiations
- Meeting Sales Targets and Goals
- Collaborating with Team Members
- Staying Up-to-date with Industry and Product Knowledge
- Managing Accounts and Sales Process
Job Requirements:
- Completed Matric (Grade 12) or equivalent.
- Completed Technical qualification with exposure to fundamental theories, principles, and concepts.
- Minimum of 10 years' experience and exposure in the pump industry.
- Minimum of 5 years technical customer facing sales experience, preferably in a solutions-based Rental and Aftermarket position.
- Extensive knowledge of pumps, pumping systems, and preventative maintenance practices.
- Able to size pumping equipment based on site conditions and installation type.
- Competent in the MS-Office suite of products.
- Proficiency in sales tools and software (e.g., Salesforce, CRM systems).
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively with cross functional teams.
- Ability to travel as and when required.
Skills & Competencies
- Strong negotiation and closing skills.
- Excellent problem-solving abilities.
- Result orientated, whilst still being committed to fulfilling the requirements of Xylem's QA and ESH programs.
- Passionate about continuous improvement and service excellence.
- Must have a high level of technical competence and be results-driven.
- Must have an open mind with clear business acumen in assessing any risks and business decisions.
- Demonstrated ability to influence across disciplines.
Aftermarket Sales Consultant
Posted today
Job Viewed
Job Description
Career Area
Sales
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Aftermarket team is responsible for partnering with our dealer network to execute parts sales strategies within a varied territory. This is an exciting and diverse market to operate within, and this position is key to driving strong business outcomes for
CAT Hydraulic Portfolio
within Africa.
Role Summary
This position works as a key member of the wider team in providing product and commercial expertise to our dealers as well as internal Caterpillar departments. The successful candidate will be supported in growing their industry expertise specific for the market segment and partner with relevant stakeholders to pursue commercial opportunities within that space.
About The Role / What You Will Do
- Complex analysis work, identifying and resolving strategic commercial problems and recommending strategic actions to meet business targets
- Consulting with product groups, districts and dealers in developing and implementing customer solutions designed to maximize product value and price
- Represent the division on sales issues relating to the products / markets
- Provide active consultative services to Caterpillar dealers, product groups, other enterprise partners and customers as required
- Analyse and interpret sales trends, demand fluctuations and customer requirements
- In collaboration with our District Offices and Dealers, attend industry shows, customer programs, product training and other regional sales initiatives
Customer Focus
What You Have - Skills And Experiences:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Proactiveness And Ownership
Being a self-starter who is autonomous and doesn't wait to be told what to do or to get pulled in to resolve a situation is critical
Industry Knowledge
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Critical Thinking
Knowledge of the decision-making process and associated tools and techniques: ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications & Negotiating
Understanding of communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development
Knowledge of business development tools, techniques and approaches: ability to explore and develop potential areas of business growth for the organization.
What Will Put You Forward
- Electrical / Mechanical Engineering degree or relevant experience
- Broad understanding of commercial deals within Mining or Construction/Quarry industries
- Minimum 5 years of Hydraulics experience
- Proficiency in English (spoken and written) - French is highly desired.
What We Offer
- An exciting full-time job at an innovative global Leader
- A contract of indefinite duration
- A salary that matches your work experience and knowledge
- Supplementary vacation in addition to statutory vacation entitlements
- A comprehensive package of insurance, supplemented with benefits
- A company with individual opportunities for training, development and growth
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.
Additional Information
- Onsite, five days a week in Kempton Park, Johannesburg.
- Ability to travel up to 40%
- Relocation will not be supported.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.
Follow us on Twitter, Facebook, LinkedIn, and YouTube.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Posting Dates
October 2, October 12, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Aftermarket Sales Consultant
Posted today
Job Viewed
Job Description
Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Aftermarket team is responsible for partnering with our dealer network to execute parts sales strategies within a varied territory. This is an exciting and diverse market to operate within, and this position is key to driving strong business outcomes for CAT Hydraulic Portfolio within Africa.
Role Summary:
This position works as a key member of the wider team in providing product and commercial expertise to our dealers as well as internal Caterpillar departments. The successful candidate will be supported in growing their industry expertise specific for the market segment and partner with relevant stakeholders to pursue commercial opportunities within that space.
About The Role / What You Will Do:
- Complex analysis work, identifying and resolving strategic commercial problems and recommending strategic actions to meet business targets
- Consulting with product groups, districts and dealers in developing and implementing customer solutions designed to maximize product value and price
- Represent the division on sales issues relating to the products / markets
- Provide active consultative services to Caterpillar dealers, product groups, other enterprise partners and customers as required
- Analyse and interpret sales trends, demand fluctuations and customer requirements
- In collaboration with our District Offices and Dealers, attend industry shows, customer programs, product training and other regional sales initiatives
What You Have - Skills And Experiences:
Customer Focus :
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Proactiveness and Ownership:
Being a self-starter who is autonomous and doesn't wait to be told what to do or to get pulled in to resolve a situation is critical
Industry Knowledge:
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Critical Thinking:
Knowledge of the decision-making process and associated tools and techniques: ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications & Negotiating:
Understanding of communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development:
Knowledge of business development tools, techniques and approaches: ability to explore and develop potential areas of business growth for the organization.
What Will Put You Forward:
- Electrical / Mechanical Engineering degree or relevant experience
- Broad understanding of commercial deals within Mining or Construction/Quarry industries
- Minimum 5 years of Hydraulics experience
- Proficiency in English (spoken and written) - French is highly desired.
What We Offer:
- An exciting full-time job at an innovative global Leader
- A contract of indefinite duration
- A salary that matches your work experience and knowledge
- Supplementary vacation in addition to statutory vacation entitlements
- A comprehensive package of insurance, supplemented with benefits
- A company with individual opportunities for training, development and growth
How We Support You (Employee Benefits):
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.
Additional Information:
- Onsite, five days a week in Kempton Park, Johannesburg.
- Ability to travel up to 40%
- Relocation will not be supported.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.
Follow us on Twitter, Facebook, LinkedIn, and YouTube.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Posting Dates:
October 2, October 12, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Aftermarket Sales Engineer
Posted 4 days ago
Job Viewed
Job Description
**Job Summary:**
The Aftermarket Sales Engineer plays a critical role in promoting and selling water industry products and services to customers. This position involves identifying potential customers, conducting sales presentations, and negotiating contracts. The Aftermarket Sales Engineer collaborates with cross-functional teams to address customer needs, perform market analysis, and implement sales strategies. Additionally, this role involves maintaining strong customer relationships and providing excellent customer service. Strong sales skills, a thorough understanding of the water industry, and the ability to work independently are essential for success in this role.
**Responsibilities:**
+ Act as a brand ambassador for Xylem's Lifecycle Service Department. The successful incumbent is required to contribute to the Rental Departments performance and sustainability by engaging energetically in the following tasks. The list is not exhaustive and may be amended from time to time.
+ Present the departments value proposition to the market.
+ Conduct market research and development with a view to grow rental revenues.
+ Market development in relevant industrial sectors.
+ Build long term relationships with key customers.
+ Contribute to the running of, and moral of the team.
+ Prospecting and Generating Leads
+ Building and Maintaining Relationships
+ Conducting Sales Presentations and Negotiations
+ Meeting Sales Targets and Goals
+ Collaborating with Team Members
+ Staying Up-to-date with Industry and Product Knowledge
+ Managing Accounts and Sales Process
**Job Requirements:**
+ Completed Matric (Grade 12) or equivalent.
+ Completed Technical qualification with exposure to fundamental theories, principles, and concepts.
+ Minimum of 10 years' experience and exposure in the pump industry.
+ Minimum of 5 years technical customer facing sales experience, preferably in a solutions-based Rental and Aftermarket position.
+ Extensive knowledge of pumps, pumping systems, and preventative maintenance practices.
+ Able to size pumping equipment based on site conditions and installation type.
+ Competent in the MS-Office suite of products.
+ Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
+ Excellent written and verbal communication skills.
+ Ability to work independently and collaboratively with cross functional teams.
+ Ability to travel as and when required.
**Skills & Competencies**
Strong negotiation and closing skills.
Excellent problem-solving abilities.
Result orientated, whilst still being committed to fulfilling the requirements of Xylem's QA and ESH programs.
Passionate about continuous improvement and service excellence.
Must have a high level of technical competence and be results-driven.
Must have an open mind with clear business acumen in assessing any risks and business decisions.
Demonstrated ability to influence across disciplines.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Aftermarket Chillers Sales Representative, Cape Town
Posted today
Job Viewed
Job Description
What You Will Do
Aftermarket Chillers Sales Representative will be reporting directly to the Sales Manager. You will be responsible for the service sales activities related to our clients in the chiller industry in Cape Town. Your focus will be on maintaining current relationships and sourcing new business.
You will be based at the Cape Town Branch.
How You Will Do It
As a Sales Representative you will chase, qualify, and close new sales opportunities for our service business in AM chiller industry. You'll demonstrate your expertise by differentiating Johnson Controls, leveraging your deep market knowledge of our competitor's strategies, products and services.
You are focused to seek and develop long term customer relationships, and self-motivated to drive your territory growth. You're determined and consistent in your approach to work, managing multiple priorities simultaneously because of your excellent planning, and time management skills.
Required
What we look for
- National Degree/Diploma in any field
- Minimum 3 years' of experience in the chillers industry
- Fluent language skills in English
- Adherence to the company's policies to ensure work ethic
- Determined, results driven, strong sales drive
- Have to travel to different customers
- Resident in Cape Town or area
Preferred
Bachelor's degree in the mechanical or electrical engineering
Sales experience in the related industry
Knowledge about controls will be an advantage
Customer Service
Posted today
Job Viewed
Job Description
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Customer Service
Posted today
Job Viewed
Job Description
What being part of the Sigma Family means for you:
What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity.:
What Your Day-to-Day will Look Like:
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What amazing People will bring to the role:
What Amazing People Will Bring to the Role:
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive
Be The First To Know
About the latest Aftermarket sales Jobs in South Africa !
Customer Service
Posted today
Job Viewed
Job Description
About us
The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.
We operate across B2C, B2B, corporate gifting, and events.
Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.
We are driven by excellence in customer service, operational efficiency, and a people-first culture.
Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.
Responsibilities
Provide customer service via email, Instagram DMs, and WhatsApp Business
Receive and process online orders
Pack, ship, and perform quality control on products
Assist with general admin tasks and day-to-day responsibilities as needed
Requirements
Strong written communication skills
Computer literacy
Excellent organisational skills
Experience in customer service and/or Shopify would be beneficial
Personality / Culture Fit
Positive, "yes" mentality
Team player
Strong alignment with Christian values
We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.
Compensation
Market-related salary.
How to Apply
Contact Marlise at or send your CV to
Customer Service
Posted today
Job Viewed
Job Description
Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service
Posted today
Job Viewed
Job Description
Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin
Own the switchboard. Drive orders. Orchestrate events.
You'll:
• Capture same-day orders (zero errors)
• Invoice within 30 mins of confirmation
• Route calls in <10s & log every lead
• Coordinate trade shows/reseller days
Must-haves:
• English & Afrikaans
• Helderberg-based
• Fast, accurate admin & pro phone manner
• CRM/invoicing/Sheets confidence
• Driver's licence & transport
Nice-to-haves:
4x4/overlanding passion; event experience
To Apply (no generic CVs)
: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.