2,835 Aftermarket Sales jobs in South Africa

Reference: NES018104-KOMU-1

A Global Industrial Equipment Manufacturer in Midrand is looking to hire an experienced Inside Sales Specialist.

Aftermarket Inside Sales Specialist shall be responsible for handling enquiries from an international client base for spare parts for standard and customised engineered products. This person will be responsible for providing quotations for the required parts promptly to the client and following up proactively to secure the business for the company.

1. Providing quotations with price, lead time and payment terms for spare parts in an efficient and responsive manner.
2. Liaising with other internal departments such as Customer Service, Engineering, Production, Finance, as well as field sales personnel and suppliers, as necessary.
3. Following up quotations proactively to secure the business for the company.
4. Preparing spare parts lists for new capital equipment and pursuing and tracking the capture of this aftermarket business.
5. Weekly update of opportunities in the CRM tool.
6. Analysing quotation success rate regularly and providing reports as necessary to management.
7. Utilising specialised technical/product knowledge to sell and promote products and/or services primarily by telephone.
8. Providing technical advice to customers relating to use, operation, and maintenance of equipment.
9. Preparing sales quotations and proposals for products, including price and delivery and follows up to ensure customer satisfaction.

1. Have an in-depth knowledge of Dairy/Food processing plant operation and maintenance having sanitary equipment like PHE, Separator, Homogeniser, Mixer, Pumps, Valves.
2. Strong Customer centric attitude.
3. Responds and communicates in a professional and composed manner even when under pressure.
4. Excellent communication, influence, and presentation skills.
5. Strong organization and planning skills.
6. Fluent in English & Afrikaans.
7. Capable of working in a busy internal sales office, handling inquiries for technical parts.
8. Ability to work with SAP 6.
9. Proficient in Microsoft Word, Excel and PowerPoint.

Technical & Services - Parts and / or Services

Aftermarket Sales Representative M/F

Full-time

Summary Statement:
The purpose of this position is to ensure the achievement of Material handling Workshop Aftermarket Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

The individual in this role will be responsible for the following functions:

Material handling New and aftermarket sales regionally, Western Cape.

The promotion of aftermarket services and value – added products in line with company targets and objectives to increase Revenue growth and profitability.

Managing a positive Customer experience and satisfaction.

Targeting and conversion of New Business accounts in the After Sales Departments.

Site assessments, and Solution driven for Workshop on site servicing, repairing and installing.

Key Performance Areas:

• Promotion and selling of Doors, Docks, Lifts, Aftermarket services, Parts, Accessories, Engineering.
• Overall responsibility to achieve sales, growth and profitability targets in assigned sales territory.
• Contact lost Clients, existing Clients and New clients to discuss their needs, and to explain how these needs could be met/achieved.
• Inform and resolve customers questions about products, prices, availability, product uses.
• Quote prices, and other specifications.
• Emphasize product features based on analysis of customers' needs on technical knowledge of product and servicing capabilities.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Assist with resolution of debtor's disputes and assist with cash collections.
• Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new clients.
• Overall responsibility to ensure quality of Customer interaction and service- ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of clients' business and unique needs and challenges.
• Drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper/scheduled cover of assigned territory, developing partnerships with a tailor-made solution for clients, evaluation of own development needs and ensuring lack of skill addressed.
• Sound financial management of deals in line with Budget and company strategic objectives.
• Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, quote register, etc.
• Preparation and presentation of reports when required.
• Participative responsibility to grow departments in line with company requirements.
• Overall responsibility to ensure quality of interaction with internal and / or external clients.
• Maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / request to client.
• Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges.
• Assist with Parts stock take exercises when required.
• Time management and planning skills.

Africa, South Africa

UNICAPE Equipment - 24-26 Junction Road, Tygerberg Business Park, Parow Industria, Cape Town

Aftermarket Sales Representative M/F

Full-time

Summary Statement:
The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

The individual in this role will be responsible for the following functions:

1. The promotion of aftermarket services and value-added products in line with company targets and objectives to increase Revenue growth and profitability.
2. Managing a positive Customer experience and satisfaction.
3. Targeting and conversion of new Business accounts in the After Sales Department.

Key Performance Areas:
To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

1. Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and in-house engineering.
2. Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
3. Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc.).
4. Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
5. Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
6. Quote prices, credit terms and other specifications.
7. Emphasize product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
8. Prepare sales contracts for orders obtained and submit orders for processing.
9. Assist with resolution of debtor’s disputes and assist with cash collections.
10. Overall responsibility to meet growth/market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
11. Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges.
12. Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions/delivery on promises are performed.
13. Sound financial management of deals in line with budget and company strategic objectives.
14. Plan, prepare, submit and ensure achievement of short-term and long-term rental targets for assigned territory.

Africa, South Africa

11 Gross Street, Tunney Industrial Estate, Elandsfontein, Germiston

The primary purpose of this role is to provide Technical Sales Support for Aftermarket to customers in the region through site visits.

• Grade 12
• A tertiary qualification in sales or a trade would be highly advantageous

• At least 3 years' experience in a technical sales capacity
• Virtual / Video conferencing etiquette
• Intermediate MS Office and CRM

• Analyze customers' spend versus number of machines in operation in the region.
• Determine which customer spends are to third-party suppliers and the reasons for third-party spend.
• Develop and implement strategies to increase customer spend.
• Follow up on outstanding quotations.
• Establish reasons for lost quotations and communicate these to the manager, capturing them on ERP.
• Actively contribute to an increase in quotation conversion rates.
• Be proactive by continuously developing the sales funnel to achieve sales targets.

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks, consider your application as unsuccessful.

R 7000 - R 78000 - Annually