1,077 Account Managers jobs in South Africa

At Rogerwilco, we're not just a digital marketing agency - we're a team of fun, passionate, innovative, and slightly quirky individuals dedicated to fulfilling all our clients marketing needs As Africa's largest B-Corp agency - we take pride in not only the work we produce for our clients, but also the work we do to improve the communities we engage with and the world we live in.

About the Role:

We are looking for Mid-Snr Client Success Digital Account Managers/ Project Managers who are within traveling distance to
Durbanville
. You'll manage day-to-day client relationships and lead projects from briefing through to delivery. You're the ideal candidate if you're confident working across multiple teams, balancing client needs with internal priorities, and have strong strategic thinking.

Key Responsibilities:

• Act as the primary client contact, fostering strong relationships and ensuring project success.
• Oversee account management, campaign execution and project timelines within budget.
• Provide strategic input, quality control, and design analysis for client projects/campaigns.
• Work with internal teams to ensure seamless project delivery.
• Identify opportunities for upselling and cross-selling to existing clients.
• Maintain high customer service standards and stay updated on market trends.
• Manage financials, ensuring invoices, POs, and reconciliations are completed timely.
• Guide and support junior team members while maintaining a collaborative work environment.

Requirements:

• 3-5+ years of experience in an agency account management or client service role
• Strong knowledge of digital marketing (Performance marketing, SEO, Development, creative) and campaign execution.
• Experience with digital web development project management
• Excellent communication, presentation, leadership and problem-solving skills
• Strategic thinker with a hands-on, problem-solving approach.
• South African citizen with own reliable transport.
• Ability to work under pressure and meet deadlines.
• Familiarity with Clickup and the GSuite is a plus

KPIs and Deliverables:

• Ensure quality control and timely approvals for all client work.
• Maintain client satisfaction, clear communication, and proactive issue resolution.
• Submit reports, contact reports, and financials accurately and on time.

Why Rogerwilco?

• The "it" Place: We're an award-winning digital marketing agency based in South Africa and the UK who service clients across the globe. We've also won more digital marketing awards than most and were viewed as 2021's best digital marketing agency.
• Some Rogerwilco Perks: monthly staff socials, employee wellness programs, birthday leave, on-the-job training and skills development with potential opportunities to upskill at top South African tertiary institutes, in-office and remote working days, a coffee machine like no other, SA office in the heart of Durbanville within walking distance to restaurants, shops, and great bars for any after-work drinks, a company culture that you can't beat, incredible snacks, and plenty of room for career growth.

Ready to make your mark? We'd love to see what you've got Apply and tell us why you're the perfect fit for Rogerwilco

___

*Rogerwilco is a certified B Corporation. Rogerwilco is an equal opportunities employer with a commitment to diversity, equity, and inclusion.

Company Description

Liquid Intelligent Technologies is a leading provider of connectivity, innovation, and intelligent technology solutions across 13 countries in Eastern, Central, and Southern Africa. As part of Cassava Group of companies, our core go-to-market value proposition covers 5C's and a P: Connectivity, Cloud, Cybersecurity, Compute (AI), Co-location, and Payments.

With a focus on building a digital future for Africa, our mission is to transform the African continent by empowering its people, businesses and communities with intelligent technologies.

Role Description

This is a full-time role for a Senior Key Account Manager, based in Cape Town with some work-from-home flexibility. The Senior Key Account Manager will be responsible for managing key client relationships, developing account plans, identifying new business opportunities, and ensuring customer satisfaction. Day-to-day tasks include regular client meetings, generating and submitting proposals for clients, and collaborating with internal teams to align on customer needs. The role also involves achieving sales targets and contributing to the overall business growth.

Qualifications

• Strong relationship management and communication skills
• Experience in account management or sales within the technology industry
• Ability to develop and implement account plans and strategies
• Proven track record of meeting sales targets and driving revenue growth
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Experience working with retailers is a strong plus

Company Description

Nashua Vaal is the leading supplier of Office Automation in the Vaal Triangle, servicing the majority of corporate businesses in the area. We offer a one-stop solution with products and services such as PBX, CCTV, and general office supplies. Our experienced team is dedicated to providing superior service, tailoring solutions to meet each customer's unique needs for improved workflow, cost savings, and overall effectiveness. Our mission is to strengthen our leadership in office automation while delivering high-quality service and best-of-breed software products.

Role Description

This is a full-time hybrid role for a Voice and Data Account Manager located in Vaal Triangle, Gauteng The Voice and Data Account Manager will be responsible for managing customer accounts, understanding client needs, and delivering tailored voice and data solutions. Day-to-day tasks include conducting consultations, providing technical support, developing customized proposals, negotiating and closing sales, and ensuring customer satisfaction. The role also involves liaising with internal teams to coordinate service delivery and staying updated on industry trends.

Qualifications

• Account Management, Customer Service, and Sales skills
• Technical knowledge in Voice and Data Solutions, PBX, and CCTV a plus.
• Ability to develop tailored proposals and customize solutions.
• Excellent written and verbal communication skills.
• Strong negotiation and closing skills.
• Ability to work independently and manage multiple accounts.
• Experience in the office automation industry is a plus.

1.   PRINCIPAL OBJECTIVE OF POSITION

To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Client Relationship Management (CRM) Strategy and Implementation

·   Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy

·   Achievement of annual growth targets in the current client portfolio

·   Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.

·   Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.

·   Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.

·   Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.

·   Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.

2.   Client Relationship Management

·   A consistent client management process resulting in high client satisfaction and retention

·   Develop, implement and continue to evolve a client retention strategy/process for the CRM team.

·   Work collaboratively with the management team to plan effective resourcing per client.

·   Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.

·   Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.

·   Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.

·   Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.

·   Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.

·   Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.

3.   Client SI Management

·   High quality deliverables to clients through planning, strategic direction and feedback by the CRM team

·   Effective collaboration with SI team

·   Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.

·   Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.

·   Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.

·   Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.

·   Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.

·   Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.

·   Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.

4.   Client Management Operations

·   Effective working relationships between the CRM team and all other teams in the business

·   Standardised approach to client management which ensures consistent and excellent client delivery

·   Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.

·   Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.

·   Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.

5.   Reporting

·   Timeous and accurate reporting

·   Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.

·   Track, monitor and manage the profitability of Tshikululu's portfolio of clients.

·   Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.

·   Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.

·   Develop and submit departmental reports within deadline.

·   Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.

6.   Business Development

·   Achievement of development targets

·   Achievement of business retention targets

·   Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.

·   Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.

·   Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.

·   Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.

·   Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.

7.   Staff Management and Leadership

·   High-performing staff and team

·   High quality leadership

·   Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.

·   Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.

·   Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.

·   Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.

·   Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.

·   Implement the Tshikululu HR strategy, policies and procedures as required.

·   Participate in the Management Committee, ensuring delivery on strategy.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).

·   Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.

·   Minimum 5 years' experience in leading and managing a team.

4.   KEY INTERACTIONS / RELATIONSHIPS

Internal stakeholders

Chief Operating Officer

Client Relationship Managers

Executive Committee

Management Committee

Human Capital Management Department

Finance Department

External stakeholders

Clients

Prospective clients

Business unit, Department, Reporting

Business Unit

Finance

Department

Financial Support Services

Reports To

Senior Manager: Finance Business Partner

Grade

S5 Core Description

Responsible for the commercial and financial management of clients. This entails the commercial and financial business advisory services to the Client Account Directors and the Vertical Finance Business Partners. The key dimensions of services include, financial performance and working capital management, financial planning & analysis, deal review & pipeline management, financial risk & compliance, and customer relationship management. Key Deliverables / Primary Functions

Manage the profit & loss for the business area (including analysis & interpretation of variances i.e actuals against forecast & plan).

Manage working capital and ensure accurate and timely invoicing and collection of receivables.

Engage in the preparation of client financial packs and the explanations thereof to key finance stakeholders.

Manage and execute financial remediation actions to deliver forecast and plans

Oversee the compilation, and ensure accuracy of required journals, driving compliance to Finance Reporting requirements

Align the vertical business strategy with client financial plans and budgets

Manage the budgeting, forecasting process at client level, ensuring compliance and adherence to BCX corporate budgeting process and principles

Manage the pipeline and ensure accuracy and completeness of pipeline financials

Manage and maintain a good relationship with clients about working capital, client reporting etc.

Ensure compliance to group finance and business policies and internal controls. Core Functional Skills & Capabilities Budget Forecasting Customer Relationship Management (CRM) Financial Management Relationship Building Risk Management Core Behavioural Competencies Analysing Culture Match Deciding & Initiating Action Job Match Planning & Organising Presenting and Communicating information Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Accounting OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 5 Years' experience in finance and accounting, or related field. If highest qualification is grade 12 then 7 Years' experience in finance and accounting, or related field. Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control

0 Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker

Apply now »

Date:
26 Sept 2025

Location:
Centurion, Gauteng, ZA

Company:
BCXP

Business unit, Department, Reporting
Business Unit

Finance

Department

Financial Support Services

Reports To

Senior Manager: Finance Business Partner

Grade

S5

Core Description
Responsible for the commercial and financial management of clients. This entails the commercial and financial business advisory services to the Client Account Directors and the Vertical Finance Business Partners. The key dimensions of services include, financial performance and working capital management, financial planning & analysis, deal review & pipeline management, financial risk & compliance, and customer relationship management.

Key Deliverables / Primary Functions

• Manage the profit & loss for the business area (including analysis & interpretation of variances i.e actuals against forecast & plan).
• Manage working capital and ensure accurate and timely invoicing and collection of receivables.
• Engage in the preparation of client financial packs and the explanations thereof to key finance stakeholders.
• Manage and execute financial remediation actions to deliver forecast and plans
• Oversee the compilation, and ensure accuracy of required journals, driving compliance to Finance Reporting requirements
• Align the vertical business strategy with client financial plans and budgets
• Manage the budgeting, forecasting process at client level, ensuring compliance and adherence to BCX corporate budgeting process and principles
• Manage the pipeline and ensure accuracy and completeness of pipeline financials
• Manage and maintain a good relationship with clients about working capital, client reporting etc.
• Ensure compliance to group finance and business policies and internal controls.

Core Functional Skills & Capabilities
Budget Forecasting

Customer Relationship Management (CRM)

Financial Management

Relationship Building

Risk Management

Core Behavioural Competencies
Analysing

Culture Match

Deciding & Initiating Action

Job Match

Planning & Organising

Presenting and Communicating information

Working with people

Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Accounting

OR NQF 4: Grade 12

Experience
Additional Education -Preferred /Advantage

• 5 Years' experience in finance and accounting, or related field.
• If highest qualification is grade 12 then 7 Years' experience in finance and accounting, or related field.

Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control
0

Special Requirements / Employment Condition
Ability to work extended /long hours as and when required

Workplace / Physical Requirements
Hybrid Remote Worker

Apply now »

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role:
The Client Service Support Team will work in close cooperation with our Client Service Managers and with focus on supporting activities, reporting in relation to existing and new/onboarding clients.,

Job specification:

• Support Client Service Managers in preparatory work the client lifecycle
• Actively manage certain projects
• Ownership of reporting related to regulators, central banks and clients
• Updating and maintaining internal reporting systems
• Continuous review and preparation of Management Company reports
• Etc as this is a developing team with a growing client base and tasks

Skills Required:

• Business degree
• Proven self-starter with the ability to work independently while supporting the overall goals of the team
• Excellent time management skills essential along with ability to run simultaneous projects
• Strong interpersonal and written communication skills
• Results driven and proactive in problem-solving
• Excellent client service skills, client focused and delivers work to an exceptionally high standard
• In-depth knowledge of Excel / Word / PowerPoint
• Concern for quality

Advantages:

• Previous Fund experience is an advantage
• Knowledge of UCITS and AIF Fund structures (Lux & Irish)
• Understanding of Management Company / AIFM structure

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Purpose of the Role

The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center's reputation and market presence.

Key Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
• Develop and implement engagement initiatives that promote the call center's services and strengthen client partnerships.
• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, Sales, or related field (preferred).
• 2–5 years' experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.
• Strong stakeholder and client relationship management.
• Strategic thinking and execution.
• Call center sales process knowledge.
• Negotiation and closing skills.
• Data-driven decision-making and reporting.
• Cross-functional collaboration.
• Excellent organizational and time management skills.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

About our client:
With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of investing with care and seeks out top achievers who are looking to redefine and shape the future of the investment industry. Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they serve. With a specialised focus on emerging markets and a passion for Africa and China, our client offers independent advice, analysis, and reporting services to a diverse range of asset owners, investment managers, hedge funds, private equity firms, service providers, and brokers.

What you will be doing:

• Support the acquisition of new clients by preparing pitches, managing RFPs, and drafting proposals. Build and maintain strong relationships with existing clients and key stakeholders (e.g., Trustees, Asset Managers).
• Develop business strategies, manage projects, and implement a practice development framework to identify new business opportunities and contribute to business growth.
• Coordinate client onboarding and act as a liaison between senior analysts and clients to ensure a smooth transition.
• Ensure all marketing materials, presentations, and client communications are professional, accurate, and of high quality.
• Perform regular industry and competitor analysis to maintain a comprehensive understanding of the market.
• Prepare and compile due diligence documents, contracts, and pricing, ensuring all business development activities adhere to the practice development framework.
• Manage and maintain the Analytics BD content in Content Chooser, including the directories, and research topical subjects for thought leadership events.
• Assist with administrative duties, including the compilation, printing, and delivery of sales and marketing materials.

What our client is looking for:

• A relevant degree would be beneficial (Finance, Mathematics, Statistics, etc.)
• A minimum of 2 - 4 years of relevant experience, with excellent English writing and editing skills.
• Proficient in Microsoft applications, including Teams, Word, Excel, PowerPoint, SharePoint, and Dynamics Sales.
• Skilled in internet research and data mining of industry-related sources.
• Highly organized, a strong team player, and possesses good attention to detail.
• Strong project management and prioritization skills.

Job ID:

• J

For a more comprehensive list of opportunities that we have on offer, do visit our website -

Requirements

Investment, emerging markets, client acquisition, relationship management, business development, financial services.