10 Account Management jobs in South Africa

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account management
Overview
- To be based in Angola, the job holder will carry out responsibilities detailed below:
Overall:
- Partner with assigned customers to achieve specific business goals that jointly drive market share, volume and revenue growth.
- Focus on the n the delivery of customized payment solutions and comprehensive consulting support, while leveraging MasterCard's strong brand, technology, operations and risk platforms to deliver bottom line results to customers
- Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business
- Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities
- Assist with analysis of the customer's business through profitability modeling, financial forecasting and competitive analysis
- Obtain or exceed assigned revenue quota
- To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers
- Deliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities and provide excellent customer service
---
Major Accountabilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
Other Responsibilities
- Manage the overall MasterCard / Customer relationships with financial institutions as stated above ("the Customer"), taking responsibility for
- Understanding the business drivers and payment priorities for the Customer
- Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
- Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard's overall Customer Relationship Management strategy
- Identifying and developing new business opportunities, which could include new products and/or new technology
- Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
- Provide oversight for project plans developed by MasterCard in association with Customers.
Key Competencies sought:
- Business Acumen
- Knowledge leadership
- Finance and planning
- Solution drive
- Results orientation
- Strong Analytical ability
Professional Qualities:
- Influence; assertiveness; initiative
- Autonomy; independence; accountable and responsibly
- Quantitative, qualitative and analytical insight
- Commitment; passion and energy
All About You
- Extensive account management/sales experience within financial services.
- Must integrate knowledge across disciplines (i.e. Marketing, Operations, and Advertising).
- 5 Years Payment services experience and product knowledge (credit, debit, prepaid, etc.)
- Excellent data analysis skills
- Market and industry knowledge with strong presentation skills.
- Effective influence management and consultative selling skills; able to achieve results with little direct authority over resources.
- Proactive personality; demonstrated persistence in resolving issues and developing opportunities.
- Demonstrated project delivery and project management skills
- Assertive, proactive personality; with strong presence - demonstrated persistence resolving issues and developing opportunities.
- Strong commercial, financial acumen and good data analytical skills
- Strong communication and presentation skills
- Solid client relationship management skills
- Very strong demonstrated inter-personal skills
Education:
Relevant Degree in Finance, Economics, Business Management or Banking
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Account Management Overview Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth. Leads and manages existing customer relationships, identifying opportunities and customer needs. Partners with customers to deliver customized solutions and comprehensive consulting support. Responsible for pipeline management at the account level. Responsibilities Delivers against sales and net revenue targets. Designs strategies, messaging, and proposals for customers. Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis. Develops and implements sales plans including business development, marketing, and product management. Partners with the customer to establish, execute, and report progress against annual business plans. Leads projects and cross-functional initiatives. Negotiates and executes on the customer agreement process. Identifies and recommends products to enhance customers’ profitability. Experiences In-depth experience executing and managing sales strategies for complex or large accounts. Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts. Has taken a lead role in customer negotiations. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of accessed information; Report any suspected information security violations or breaches; Complete all periodic mandatory security training in accordance with Mastercard’s guidelines. #J-18808-Ljbffr

Business Segment: Personal & Private Banking To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers. Qualifications Type of Qualification: Higher Certificate or Diploma Experience Required Credit Risk – PPB Risk & Corporate Affairs3-4 yearsInbound and Outbound contact centre experience – early, late and legal collections Additional Information Adopting Practical Approaches Articulating Information Conveying Self-Confidence Exploring Possibilities Following Procedures Interpreting Data Making Decisions Producing Output Showing Composure Taking Action #J-18808-Ljbffr

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Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Core Functional Skills & Capabilities

Account Planning & Management

Customer Focus

Relationship Building

Sales Strategy

Core Behavioural Competencies

Job Match

Persuading and Influencing

Presenting and Communicating information

Relating and Networking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage Experience

Minimum of 5 years’ ICT experience in Account Management Role

Or

Minimum of 7 years’ ICT experience in Account Management Role

Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Level of engagement Engagement will all levels within the organisation, internal and external to the business.

Span of Control 0

Special Requirements / Employment Condition

Valid Drivers license

Required to travel locally and/or internationally

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target. MUST HAVE EXPERIENCE IN PUBLIC SECTOR Key Deliverables / Primary Functions Develop, review, communicate and monitor an effective client strategy as per the MSA methodology Design and execute on the account plan. Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets. Ensure data quality and integrity on Salesforce is kept at the agreed levels. Core Functional Skills & Capabilities Account Planning & Management Customer Focus Relationship Building Sales Strategy Core Behavioural Competencies Job Match Persuading and Influencing Presenting and Communicating information Relating and Networking Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience Minimum of 5 years’ ICT experience in Account Management Role Or Minimum of 7 years’ ICT experience in Account Management Role Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of engagement Engagement will all levels within the organisation, internal and external to the business. Span of Control 0 Special Requirements / Employment Condition Valid Drivers license Required to travel locally and/or internationally #J-18808-Ljbffr

Director: Key Account Management - Chemical

DP World City of Johannesburg, Gauteng, South Africa

Director: Key Account Management - Chemical

DP World City of Johannesburg, Gauteng, South Africa

Director Key Account Management Chemical in Sub-Saharan Africa will focus on DP World’s top-tier strategic clients across Chemical industry in Sub-Saharan Africa. Responsible for cross-selling and up-selling all DP World capabilities to existing clients and developing the business in alignment with the overall strategy. Being the support point of contact from operations for all key client matters, anticipating client needs based on industry and global trends and client performance.

The Key Account Management Chemical SSA will be responsible for maintaining and growing the existing book of business and finding new clients in the Chemical space. The role requires a successful collaboration between operations and commercial on contract renewal strategies and addressing scope change opportunities (cross-selling and up-selling) commercially within the existing business. Influence and assist with operational implementation, contributing to client’s satisfaction, reducing risk and improve profitability.

Job Context

Key Account Management Chemical SSA is critical for the success of DP World’s growth strategy and to maintain global and regional relationship with its key clients across the Chemical industry vertical.

The role will focus on client growth through extension of DP World capability offering within existing accounts (farming) as well as hunting for new business in SSA region. This role will also link with Global Key Accounts Management to align strategies and to assist in opening doors for global accounts in the SSA region as well as drive cohesion between business units in SSA.

Director Key Account Management Chemical SSA will work and influence all leaders of all relevant support functions to ensure all commercial activities are supported (operations, operational excellence, finance, IT, HR, legal,) She/he will provide leadership, processes and direction to the commercial organization and she/he will develop talents being accessible, hands-on and leading by example.

Key Performance Areas:

• Accountable for coordinating and assisting in implementing the KAM Framework for strategic existing Chemical clients, providing direction and promoting collaboration with BD Sales and operational teams.
• Meet and exceed financial growth targets for the assigned global Chemical customer accounts and/or new customers annually and expand our geographic and solutions offering footprint with these accounts across DP World service portfolio
• Maintain understanding of customers’ expectations relative to operational solutions, costs and results
• Keep key account plans relevant and up to date and measure/follow up on the strategic actions of the key account and also highlight progress to date
• Identify and in collaboration with account owners and sponsors, assist in develop relationships with key decision makers at all levels within an account
• Manage governance structure and Communications Plan by assisting scheduling and facilitating Biannual and Quarterly Business Reviews with assigned strategic clients as well as monthly operational meetings.
• Construct Account Plans in consultation with operations to understand the customer's business (strategically, operationally, financially), understand the customer's buying process and identify all influences, intimately understanding their requirements
• Maintain an up-to-date pipeline of current and future opportunities, quantifying number of opportunities, value of the opportunity and managing the probability to win
• Generating new Greenfields business by applying end-to-end DP World model in designing of end-to-end solutions.
• Coordinate RFQs for new business opportunities as required and renewals of existing business with assigned clients engaging other functions as required and own the commercial relationship and contract negotiations
• Follow the internal commercial process, procedures and thresholds
• Foster a close cooperation between Account Management, Business Development (Sales), Operations, Operational Excellence and all other functions (IT, HR, Finance, etc.)
• Partner with colleagues in other regions on broader opportunities for global clients and industry verticals
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

Qualifications Required:

• Degree or equivalent in Supply Chain, Business Administration or Transport/Logistics
• Proven track record of having consistently achieved on a sales quota at a relevant scale

Experience and Skills Required:

• Minimum >8 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry) with focus on Key Account Management or Sales role.
• Leading and managing a team
• Experience in Key Account Management and/or Sales
• Experience in Chemical Market/Industry in SA and/or SSA
• Experience within Logistics
• Exposure to and working knowledge of all facets of contractual requirements.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Management
• Industries Transportation, Logistics, Supply Chain and Storage

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Account Management Officer – Aggregate Sales

An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer .

Duties & Responsibilities

• Developing solid , lasting, and trusting relationships between major key clients.
• Communicating and co-ordinating with internal and product teams to meet the requests of the clients.
• New business development , tracking, awareness of, and attending to all client queries and expectations.
• Anticipating key account changes and improvements.
• Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders.

Desired Experience & Qualification

• Relevant degree in marketing, sales, business administration or equivalent.
• 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry.
• Experience in managing multiple client accounts in the aggregate industry.
• Understanding of business analysis and delivery requirements.
• Strong leadership and negotiation skills.
• Own reliable transport with a valid driver’s license.

Package & Remuneration

Annual Cost to Company

Interested?

If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at

#J-18808-Ljbffr

Account Management Officer – Aggregate Sales An established company within the aggregate industry has a new job opportunity available for an experienced Account Management Officer . Duties & Responsibilities Developing solid , lasting, and trusting relationships between major key clients. Communicating and co-ordinating with internal and product teams to meet the requests of the clients. New business development , tracking, awareness of, and attending to all client queries and expectations. Anticipating key account changes and improvements. Compiling reports on monthly account progress, support and SLA reports, downtime and incident reports, and forecasts for account teams and stakeholders. Desired Experience & Qualification Relevant degree in marketing, sales, business administration or equivalent. 3 to 4 years’ experience in Key Account Officer in the aggregate or related industry. Experience in managing multiple client accounts in the aggregate industry. Understanding of business analysis and delivery requirements. Strong leadership and negotiation skills. Own reliable transport with a valid driver’s license. Package & Remuneration Annual Cost to Company Interested? If you meet all the requirements specified above and are interested in furthering the process, kindly send your detailed CV to Patricia Jacobs at #J-18808-Ljbffr