1,226 Account Liaison jobs in South Africa

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Job Description & Expected Base Salary

Account Manager for Oil and Fats processers including BioDiesel and Specialty Fats.

Purpose

We are seeking an individual who brings a strong blend of commercial acumen and technical expertise, capable of managing key customer accounts while also understanding and addressing technical needs in processing environments. This position would be to support the Team Lead with the growth and development of Novonesis Oils & Fats in Africa, through a combination of direct customer and distributor management, identifying new opportunities. The position can be based in Johannesburg - South Africa, Nairobi – Kenya, Cairo - Egypt.

Roles and Responsibilities

Primary responsibility to manage direct accounts and distributors and accomplish sales, and profit targets in the assigned region for Novonesis Oils & Fats business.

Provide monthly sales/commercial updates and overall health of the business.

Develop and track and execute customer account plans to ensure aligned strategy with account team.

Co-ordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.

Have fair technical understanding of Oils and Fats plant operations to be able to conduct customer needs dialogue to identify pain points and translate them into potential opportunities.

Identify new partners/ distributors and unlock new opportunities through a combination of market gap analysis, Novonesis portfolio mapping and partner strength.

Collaborate with Novonesis regional and global marketing to formulate plans to grow the business in Oils & Fats via market share gain, penetration and innovations.

Drive sales via the One CRM system to track & maintain opportunity pipeline within the various opportunity stages.

Responsible for negotiating all customers and channel partners contracts to ensure alignment with targets and respective agreed pricing guidance.

Guide the potential market opportunities, whilst collaborating with regulatory to ensure smooth logistic operations of new products.

Work closely with demand planner to ensure updated customer forecasts, opportunities and demand plans

Be able to represent Novonesis on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Qualifications and Experience

Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.

Minimum 5 years of commercial experience Oils & Fats, or related industries would be advantageous.

Enzyme knowledge would be an advantage.

Willingness to travel extensively within the Africa region.

Key Competencies

Effective communicator with excellent interpersonal abilities

Self-motivated and capable of working independently

Project management and cross-cultural collaboration

Customer-focused with a solution-oriented mindset

Strong problem-solving and analytical skills

Could our purpose be yours? Then apply today

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?

Learn more about Novonesis, our purpose, and your career opportunities at

Not the right fit for you?

Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral Please check out our other open positions. The right fit for you could just be a few clicks away.

Stay alert: Avoid recruitment scams

At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.

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• Board Committees
• Chapters

• National Staff

• SATSA's Mission

• What We Do
• SATSA MOI
• SATSA Code of Conduct
• SATSA Bonding
• Why Use a SATSA Member

• Complaint Process

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• Membership Fees
• Application Process & Annual Review
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• SATSA Growth Affiliates
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• Industry Categorisation

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• Adventure Tourism
• World Record Attempt
• Golf Tourism
• Tourism Business Incubator

• Safety and Security

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• Events & Training
• Photo Gallery

• Tourism Industry Calendar

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• SATSA Products
• SATSA Training Academy
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• key account management production inbound tourismdmc cape town southern suburbs

Key Account Management (Production): Inbound Tourism/DMC, Cape Town Southern Suburbs

Career Dynamics Global

Cape Town, Western Cape

Full Time

Posted

5 days ago

Apply to this position

Role:
Key Account Management: Production, Inbound Tourism/DMC

Location:
CPT Southern Suburbs – Office based – Monday to Friday

Salary:
Highly Negotiable based on current earnings and experience.

Benefits Included

• Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Zimbabwe, and Mozambique.
• Our client is looking for a Key Account Manager (Production) to be based at their offices in CPT Southern Suburbs.
• An excellent opportunity to join the team and develop your career. In charge of Leisure Groups Production. Quoting and Costings.
• As a Senior Key Account Manager your main role is to retain top customers and nurture those key relationships over time.

Requirements And Skills

• Senior level – Minimum 5 years' Experience as KAM at an Inbound Tour Operator/DMC
• Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern

Africa (Namibia/Botswana/Zimbabwe/Zambia/Mozambique)

• Product knowledge essential
• Negotiating with suppliers & Liaising with long established clients
• Liaising with the groups consultants who handle the operations and logistics.
• Experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills, Ability in problem-solving and negotiation
• MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
• Fluent in English and have excellent written and verbal communication skills.

Responsibilities Will Include, But Not Limited To

• In charge of Leisure Groups Production. 3-4 Star Accommodation.
• Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Quotes, itineraries, reservations
• Serve as the link of communication between agents and operations.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
• Be able to prepare regular reports of progress and forecasts for the director.

Please email your CV & Qualifications to and/or

Connect to our LinkedIn page -

Location

Cape Town

Apply to this position

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Contact Information

SATSA

Ground Floor, Rosebank Terrace North

23 Sturdee Avenue, Rosebank

Johannesburg, Gauteng 2196

South Africa

Phone:

Email:

Powered by

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Overview

Business Segment: Personal & Private Banking

Location: ZA, Gauteng, Johannesburg, Simmonds Street

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate / Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Head of Account Management – Government Travel

Location: South Africa (Hybrid; national travel as required)
Type: Permanent
Remuneration: Market?related

Grow a trusted brand in a complex sector.

Lead key accounts, payments and performance to new heights.

About the Role

As Head of Account Management, you’ll provide senior leadership to a specialist government?focused travel management division. Your mandate: protect and grow revenue, strengthen key client relationships, reduce payment risk, and position the brand for sustainable expansion. You’ll set the account strategy, shape budgets, and coach account teams to deliver measurable value—balancing commercial discipline with service excellence.

You’ll partner closely with the SVP/MD, Finance and functional heads on initiatives that streamline payment processes, minimise bad debt, and improve profitability. You’ll also keep a forward view on policy and legislative shifts, ensuring clients and internal teams are prepared for market changes.

Who the Client Is

A recognised corporate travel management group with a dedicated division serving the public sector. The organisation is known for its governance, stakeholder depth and ability to manage complex payment cycles while delivering safe, compliant and cost?effective travel programmes.

What You’ll Do

• Set the account management strategy and growth agenda for the division; compile sales and revenue budgets and track delivery.

• Drive profitability: ensure client revenues and margins meet expectations; apply the 80/20 focus to protect and grow top accounts.

• Streamline and simplify payment processes with government clients; implement controls that minimise poor payment and bad?debt risk.

• Serve as senior brand ambassador: engage at executive level with strategic clients and partners; represent the division at events and seminars.

• Monitor political, economic and legislative developments; brief clients and internal leaders on likely impacts and mitigation plans.

• Ensure client servicing aligns with the Code of Business Conduct and contractual obligations; review and refine SLAs and presentations.

• Collaborate with Marketing & Communications to sharpen brand positioning and support potential regional expansion opportunities.

• Build strong internal partnerships across Client Services, Finance, Marketing, Yield/Procurement; run effective monthly product and performance forums.

• Lead and develop account teams: coaching, performance management and talent retention; foster a high?standards, client?centric culture.

• Produce accurate, timely reports and insights for the SVP/MD, Finance Director and Group leadership; execute ad?hoc strategic tasks as required.

What You Bring

• Relevant degree (commercial focus advantageous); TMC/GDS qualifications a plus.

• 5–10 years’ experience in travel management or a closely related sector; 5+ years in management with exposure to senior stakeholders.

• Deep understanding of the South African public sector environment, including payment terms and applicable legislation.

• Proven strength in relationship building, sales/account growth, and resolving complex, cross?functional issues.

• Excellent written and verbal communication; confident delivering executive?level presentations and tender inputs.

• High stamina and resilience with flexibility for evening/weekend client engagements and travel as needed.

• Inclusive, collaborative leadership that develops teams and supports diverse perspectives.

What Success Looks Like

• Revenue and margin growth across priority accounts with clear, board?ready reporting.

• Material improvement in collections and days?sales?outstanding; bad debt and write?offs reduced.

• Strong retention of top?tier clients; expanded stakeholder maps with multi?level sponsorship.

• Up?to?date, compliant SLAs and client presentations; positive audit and compliance outcomes.

• A motivated, high?performing account team with clear succession and development plans.

• Proactive market and legislative insights shaping client strategy and risk posture.

Realistic Preview: Rewards & Challenges
This is a hands?on leadership role in a nuanced, payment?complex segment. Expect demanding stakeholders, after?hours functions and intricate governance. The upside is meaningful impact: stronger public?sector partnerships, healthier cash cycles and a visible growth story you’ll help write.

#hiring #edge #kestria

Position Title:

Head of Account Management

Years of Experience:

5+ years

Employment Type:

Contract

Company Size:

11-50

Position Overview

The Head of Account Management will be responsible for client relationship management, fostering account growth, maximizing client retention, and ensuring high customer satisfaction. This role serves as the primary liaison between our clients and the fulfilment team, coordinating initiatives and resolving issues quickly. Serving a diverse portfolio of B2B clients - including business brokers, financial services, marketing agencies, and SaaS/tech companies - the Head of Account Management will help develop client offers, oversee onboarding, manage launches, nurture ongoing relationships, and lead monthly reporting.

Company Description

Zero Risk Growth (ZRG) is an application-only, top 1% ranked outreach firm that partners with a select group of high-performing agencies each month. We exclusively support clients with validated offers who are ready to scale. At ZRG, we are growing rapidly - an exciting time for those looking to advance their careers. Our culture prioritizes extreme ownership, forward-thinking innovation, radical transparency, and celebrating wins. Guided by a growth-focused vision, we foster an environment where individuals and clients thrive together, always seeking fresh solutions and striving for excellence.

Primary Skills

• GoHighLevel CRM: campaign setup, automation workflows, pipeline tracking, and reporting.
• project management, workflow tracking, and cross-team coordination.
• Google Docs: client proposals, internal documentation, and collaborative editing.
• Google Sheets (Intermediate): data tracking, reporting dashboards, and client performance analysis.
• Email sending software: campaign creation, deliverability monitoring, and client communication (via GoHighLevel + integrated tools).

Secondary Skills

• Executive communication: experience engaging with business owners and C-suite decision-makers.
• B2B account management: client retention, upsell/cross-sell via GoHighLevel CRM.
• Clear communication: written and verbal, across email, Slack, and Google Meet.
• B2B cold outreach: proven knowledge of strategy, sequencing, and execution via GoHighLevel.
• Basic data analysis: interpreting client metrics in Google Sheets.
• Copywriting: campaigns, client offers, and outbound sequences.
• Presentation skills: client meetings and reporting via Google Meet and Google Slides/Docs.
• Sales enablement: CRM pipeline management, nurturing workflows, and offer positioning.
• Reporting & dashboarding: client account health monitoring in Google Sheets and GoHighLevel.

Soft Skills

• Extreme ownership
• Proactive problem-solving
• Clear communication
• Adaptability
• Collaboration
• Attention to detail
• Accountability
• Empathy
• Time management

Key Responsibilities

• Act as primary point of contact for assigned B2B clients using GoHighLevel CRM and Google Meet for communication.
• Drive client retention, satisfaction, and account growth through proactive relationship management in GoHighLevel, with client health tracked in Google Sheets and
• Coordinate between clients and fulfilment teams using project boards and Slack/email to ensure timely and accurate delivery of services.
• Develop, launch, and manage new client offers and onboarding processes through GoHighLevel forms and Loom walkthroughs.
• Track account performance and prepare monthly client reports using Google Sheets.
• Resolve client issues with urgency via email and Slack, maintaining high service standards.
• Identify upsell and cross-sell opportunities within GoHighLevel CRM to support client and agency growth.
• Facilitate client meetings, presentations, and regular check-ins using Google Meet.
• Support continuous improvement by gathering client feedback through Google Forms, tracking insights in Google Sheets, and sharing with internal teams.

Preferred Previous Experience

• B2B account management or client services experience
• Experience in marketing, SaaS, or financial services industry
• Proven track record of client retention and account growth
• Hands-on experience with CRM and project management tools (e.g., GoHighLevel, )
• Experience working with fast-paced, high-performance teams

Work Logistics

• Hours: 9:00am–5:00pm EST
• Location: Remote