508 Account Liaison jobs in South Africa

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
• Capturing and processing orders timeously and correctly.
• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
• Building and maintaining customer relationships
• Resolving all customer queries within an acceptable timeframe
• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
• Focus on empowering the team and focus on continuous development and improvement.

Requirements

• Grade 12
• Preferred certification in Administration/ related qualification in supply chain management
• Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.
• knowledge of CRM and Order Management – SAGE/Granite reporting
• Experience in invoice Administration / Debtors
• Project Management
• Customer service, communication, and time management

When applying for jobs, ensure that you have the minimum job requirements.

If you are not residing in the mentioned location, note that relocation will be required if successful.

The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of The closing date for internal applications is 08 October 2025. Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.

Position Title: Customer Liaison Officer (CLO)

Entity: Flight School (Training Academy & Pilot Centre)

Location: Rand Airport – Pilot Centre/Shop

Contract: 6-month fixed term (extension/confirmation subject to performance)

Remuneration: R25,000 CTC per month

Purpose of the Role

The Customer Liaison Officer is the first point of contact for students, pilots, visitors, and clients at the Flight School Pilot Centre. This role combines customer service with operational oversight—ensuring seamless student engagement, compliance, and day-to-day efficiency.

Key Responsibilities

• Manage daily flow of the Pilot Centre, ensuring a professional and welcoming environment.
• Coordinate student briefings, flight schedules, and documentation (CAA forms, simulator/exam bookings, indemnities).
• Act as OHS Representative: conduct safety checks, maintain logs, and promote a safety-first culture.
• Support fuel account control, training flow, and student communications.
• Manage online/walk-in enquiries, quotes, and onboarding of new students.
• Organise student events, career days, and represent the Flight School at airshows/expos.
• Oversee shop operations: displays, stock, promotions, and customer service.

Candidate Profile

• 8–10 years in aviation operations, training support, or aviation customer service.
• Strong administrative, liaison, and organisational background.
• Experience in flight training environments preferred.
• OHS representative exposure advantageous.
• Proficient in MS Office, CRM, and briefing/flight planning systems.
• Strong interpersonal skills, highly organised, proactive problem solver.

KPIs

• Accuracy of daily briefings and documentation.
• Student/pilot satisfaction with services.
• OHS compliance and incident management.
• Conversion rates of enquiries to student onboarding.
• Fuel account control and reporting accuracy.
• Representation at aviation events and student activities.

Closing Statement

This is a pivotal role at the Pilot Centre, bridging operations with customer experience. The CLO ensures that every student and client interaction is professional, safe, and aligned with the Flight School's reputation for aviation training excellence.

Job Type: Full-time

Pay: R25 000,00 - R30 000,00 per month

Ability to commute/relocate:

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• aviation or flight school: 3 years (Required)

Location:

• Johannesburg, Gauteng (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, Kwa - Zulu Natal, Msunduzi, Centenary Branch

Job Type: Full-time

Job Ref ID: A-0002

Date Posted: 9/22/2025

Job Description

To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

National Certificate (NQF5)

Experience

1-2 years branch banking experience with exposure to enquiries

Additional Information

Behavioural Competencies

Meeting Timescales

Completing Tasks

Showing Composure

Articulating Information

Team Working

Technical Competencies

Banking Process and Procedures

Product Knowledge

Customer Reception and Channelling

Client Servicing

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

Additional Information

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Product Knowledge (Consumer Banking)

• Application Deadline: 17 November 2025
• Job Location: Cape Town, Western Cape
• Job Title: Customer Liaison Administrator
• Salary Offer: R12,000
• Education Level: Certificate
• Job Level: Intermediate
• Minimum Experience: 1 - 3 Years

Do you thrive in a customer service environment? Our client in Milnerton is seeking a friendly and professional individual to engage with customers in person, over the phone and via email, in assisting with account queries and scheduling meetings.

This role offers a well-rounded mix of administrative tasks, finance-related responsibilities and client interaction.

Basic computer skills in MS Office are required, and full training will be provided on the company's ERP systems.

Salary: R12 000 negotiable dependent on experience.

Requirements:

• Matric, or similar qualification
• 2+ years' experience in Office Administration
• Valid driver's license & own vehicle
• Well-groomed and professional appearance
• Professional communication in English & Afrikaans
• Intermediate computer skills: Outlook, MS Word, basic Excel, typing & problem-solving
• Basic accounting skills (Xero Accounting software training can be provided)
• Good telephone communication skills and etiquette
• A pleasant attitude and calm approach are essential for this role
• Applicants must have no criminal record
• Advantage: experience with medical aids & reimbursements

Duties and Responsibilities:

• Handle telephone calls
• Bookings
• Perform personal assistant duties for the owner from time to time (running an errand)
• Respond to emails, WhatsApp's & enquiries
• Place, receive & manage orders/returns/couriers
• Stock control & management
• Invoicing, statements & payment follow-ups
• Patient filing & record management
• Write and submit medical aid motivations, compile quotations
• Prep medico-legal reports
• Administer accounts on Xero Accounting, liaise with accountants
• Monthly payroll submissions & commissions
• Conduct regular courtesy calls to patients

Responsibilities

• Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.


• Capturing and processing orders timeously and correctly.


• Coordinate orders and deliveries ensuring that distribution partners have planned adequately.


• Building and maintaining customer relationships


• Resolving all customer queries within an acceptable timeframe


• Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.


• Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.


• Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.


• Focus on empowering the team and focus on continuous development and improvement.

Requirements

• Grade 12


• Preferred certification in Administration/ related qualification in supply chain management


• Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.


• knowledge of CRM and Order Management – SAGE/Granite reporting


• Experience in invoice Administration / Debtors


• Project Management


• Customer service, communication, and time management

When applying for jobs, ensure that you have the minimum job requirements. 

If you are not residing in the mentioned location, note that relocation will be required if successful.
 
The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.
 
Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 08 October 2025.   Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal. 

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.

Key Output

• The collection and analysis of customer feedback at the parts sales counter in order to draft and execute customer corrective actions
• Identification of customer issues as the parts counter and escalation of these to the Assistant Parts Manage and/or the parts Manager
• Provide feedback to the Parts Manager on customer satisfaction levels
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Improvement of the customer experience when buying parts
• Proactive management of customer feedback
• Proactive management and resolution of customer issues
• Is the pivotal point of contact for customers at the parts counter ensuring the highest levels of customers service is maintained
• Oversees the parts counter sales personnel in order to ensure that the customer service level agreements are maintained
• Educating the customer around the parts digital strategy, including
• Managing that analyst maintain actions on PO header/item note
• Receive grieved workflows and action accordingly
• Communicate pro-actively to parts sales persons on critical order errors
• Expedite and manage all outstanding orders with stakeholders. Assisting parts managers/ parts man in necessary training (SAP; OTV; ANTARES systems) in order for users to action all problem orders ASAP Ensuring that all RSC messages gets actioned immediately
• Managing that analyst track and report all FDO, CPRO, MEGA & DOWN orders
• Report daily on open backorders and ESD's
• Monthly Trend analysis (ie. # backorders, lead time to supply, # grieved order, past due orders etc), with accurate and up to date PO's
• Responsibility ends when parts are invoiced by Caterpillar, ZABR orders with stock in the group - SAP report
• Extract and analyse all "open order" data and assemble a monthly report.
• Managing that analysts ensure that Antares and SAP are synchronised with regards to backorders (delinquent order management) – Possible root cause of bin issues
• Liaise with DHL on ETA of airfreight backorder (and communicate possible delays to relevant parts managers
• Identify and communicate all open orders: backorders cancelled or grieved items.
• Management of the Open Order Report in order to expedite parts delivery, improve machine uptime, reduce lead time and improve customer satisfaction.

Qualification, Experience And Competencies

• Matric and relevant tertiary qualification
• 2 year customer care experience
• 2 years parts experience
• SAP Experience
• Parts process experience
• Communication and Influencing
• Attention to detail
• Presentation And Facilitation
• Verbal And Written Communication (including Listening)
• Building Relationships
• Customer Service Orientation
• Drive And Results Orientation
• Excellence / Quality Orientation
• Analysis for business decision making
• Time And Self-Management
• Practical Execution Management
• Developing people

• Matric
• Previous experience in Customer Service or sales
• Minimum 3 years call centre experience
• Must be presentable and professional
  
  Consultant: Mellissa Rambally - Dante Personnel Johannesburg