6 Academic Operations jobs in South Africa

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support.

Duties & Responsibilities:

Support Centre Administration

• Implement support centre plan
• Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Manage Database (including registers and other reports)
• Meticulous record keeping (Customer and Financial)

Student Support

• Respond to student queries within the stipulated SLA in a calm and tactful manner
• Responsible for student document storage electronically and hard copies
• Processing of student registration
• Assessments applications

Operational Administration

Order Processing:

• Receive and process customer orders for products accurately and in a timely manner
• Verify order details, pricing, and product availability before processing
• Communicate with customers to provide order confirmations and resolution of any issues
• Address customer inquiries about product specifications, availability, and pricing

Inventory Management:

• Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability
• Assist in managing returns, exchanges, and warranty claims for defective products

Product Knowledge:

• Develop and maintain a strong understanding of product offerings, certifications, and technology solutions
• Provide product information and recommendations to customers based on their needs

Documentation and Reporting:

• Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system
• Generate regular reports on sales activities, order statuses, and inventory levels

Process Improvement:

• Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency
• Collaborate with cross-functional teams to implement process enhancements

Collaboration:

• Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals
• Liaise with vendors, distributors, and internal departments to ensure smooth operations

Compliance and Policies:

• Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions
• Adhere to reseller program requirements and guidelines

Project Planning:

• Implement Projects as delegated by the Line Manager
• Responsible for the implementation for the relevant project plans
• Provide feedback to manager/s as required
• Participate in review and mitigation plans as needed

Minimum Requirements:

Qualifications

• Matric (NQF Level 4 National Certificate)
• Higher Certificate In Administration (NQF Level 5) Ideal

Experience

• Office Administration / Personal Assistant / Student administration or similar environment 1-2 Years
• Customer Service: Dealing with client queries and reporting 1-2 Years
• Must be able to demonstrate attention to detail and quality assurance 1 – 2 Years

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework
• Ability to manage time effectively
• Attention to detail
• Customer service orientated
• Ability to effectively cope with change
• Deadline orientated and can work well under pressure
• Be able to work in a team environment
• Effective communication skills

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

#J-18808-Ljbffr

Join Our Team at IIE Rosebank College The Independent Institute of Education, Rosebank College, is part of the ADv TECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. Join us on our journey of shaping futures! Job Purpose: To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support. Duties & Responsibilities: Support Centre Administration Implement support centre plan Communicate with the relevant campus staff on each support centre activity as per plan Written and verbal communication must be relevant to the query Advise Line manager of any possible challenges in time First Responder in assisting when problems arise Manage Database (including registers and other reports) Meticulous record keeping (Customer and Financial) Student Support Respond to student queries within the stipulated SLA in a calm and tactful manner Responsible for student document storage electronically and hard copies Processing of student registration Assessments applications Operational Administration Order Processing: Receive and process customer orders for products accurately and in a timely manner Verify order details, pricing, and product availability before processing Communicate with customers to provide order confirmations and resolution of any issues Address customer inquiries about product specifications, availability, and pricing Inventory Management: Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability Assist in managing returns, exchanges, and warranty claims for defective products Product Knowledge: Develop and maintain a strong understanding of product offerings, certifications, and technology solutions Provide product information and recommendations to customers based on their needs Documentation and Reporting: Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system Generate regular reports on sales activities, order statuses, and inventory levels Process Improvement: Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency Collaborate with cross-functional teams to implement process enhancements Collaboration: Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals Liaise with vendors, distributors, and internal departments to ensure smooth operations Compliance and Policies: Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions Adhere to reseller program requirements and guidelines Project Planning: Implement Projects as delegated by the Line Manager Responsible for the implementation for the relevant project plans Provide feedback to manager/s as required Participate in review and mitigation plans as needed Minimum Requirements: Qualifications Matric (NQF Level 4 National Certificate) Higher Certificate In Administration (NQF Level 5) Ideal Experience Office Administration / Personal Assistant / Student administration or similar environment 1-2 Years Customer Service: Dealing with client queries and reporting 1-2 Years Must be able to demonstrate attention to detail and quality assurance 1 – 2 Years Key Competencies (Operations): Knowledge and understanding of the South African higher education systems and regulatory framework Ability to manage time effectively Attention to detail Customer service orientated Ability to effectively cope with change Deadline orientated and can work well under pressure Be able to work in a team environment Effective communication skills Salary: Market related. Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates. #J-18808-Ljbffr

At NGI our success is directly linked, amongst other things, to the strength of our senior management teams at both a national and campus level.

A Vice Principal Academic Operations is a very important member of our Campus Senior Management Team (SMT).

An ideal candidate will be a leader with managerial experience. You will need to have experience overseeing people, academic operations, teaching and learning and student support. Previous campus, student and academic management experience will be a great additional advantage.

You should be a good communicator with a strong ability to manage and collaborate across a range of functional areas.

You should be driven to manage and lead a team toward productivity, efficiency, and success.

Key responsibilities and accountabilities

• Manage and implement national policies, processes, plans, budgets, and targets developed by the campus management team
• Measure, report on and maintain the policies, processes, plans, budgets, and targets set by the campus management team for your campus.
• Mange all aspects of campus academic operations across functional areas including Teaching and Learning Team Management, Academic Delivery, Teaching and Learning implementation and Student Support
• Review and improve effectiveness of campus academic operations by managing policies and processes, overseeing employees, establishing a highly motivated work environment, optimal student support and teaching and learning
• Manage resource centre and library in line with requirements set by national academic structure
• Managing all teaching and learning activities on campus including lecturer and student timetabling and allocation, attendance, and administration
• Managing all student retention and success activities on campus
• Administration including student files, communication platforms and timetabling
• Teaching on NQF level 5-6 (different modules)
• Graduation

Skills and Qualifications

• Proven experience in a managerial role
• Strong management skills across functional areas and operational procedures
• Strong communication and collaboration skills
• Ability to motivate and lead people, and hold employees accountable
• Strong digital and computer skills
• Good at crisis management and strategic planning
• Strong administrative skills
• Bachelor’s degree or equivalent

We are committed to diversity, equity and inclusion in the workplace. Preference will be given to candidates whose appointment will further that goal.

#J-18808-Ljbffr

At NGI our success is directly linked, amongst other things, to the strength of our senior management teams at both a national and campus level. A Vice Principal Academic Operations is a very important member of our Campus Senior Management Team (SMT). An ideal candidate will be a leader with managerial experience. You will need to have experience overseeing people, academic operations, teaching and learning and student support. Previous campus, student and academic management experience will be a great additional advantage. You should be a good communicator with a strong ability to manage and collaborate across a range of functional areas. You should be driven to manage and lead a team toward productivity, efficiency, and success. Key responsibilities and accountabilities Manage and implement national policies, processes, plans, budgets, and targets developed by the campus management team Measure, report on and maintain the policies, processes, plans, budgets, and targets set by the campus management team for your campus. Mange all aspects of campus academic operations across functional areas including Teaching and Learning Team Management, Academic Delivery, Teaching and Learning implementation and Student Support Review and improve effectiveness of campus academic operations by managing policies and processes, overseeing employees, establishing a highly motivated work environment, optimal student support and teaching and learning Manage resource centre and library in line with requirements set by national academic structure Managing all teaching and learning activities on campus including lecturer and student timetabling and allocation, attendance, and administration Managing all student retention and success activities on campus Administration including student files, communication platforms and timetabling Teaching on NQF level 5-6 (different modules) Graduation Skills and Qualifications Proven experience in a managerial role Strong management skills across functional areas and operational procedures Strong communication and collaboration skills Ability to motivate and lead people, and hold employees accountable Strong digital and computer skills Good at crisis management and strategic planning Strong administrative skills Bachelor’s degree or equivalent We are committed to diversity, equity and inclusion in the workplace. Preference will be given to candidates whose appointment will further that goal. #J-18808-Ljbffr

At NGI our success is directly linked, amongst other things, to the strength of our senior management teams at both a national and campus level. A Vice Principal Academic Operations is a very important member of our Campus Senior Management Team (SMT). An ideal candidate will be a leader with managerial experience. You will need to have experience overseeing people, academic operations, teaching and learning and student support. Previous campus, student and academic management experience will be a great additional advantage. You should be a good communicator with a strong ability to manage and collaborate across a range of functional areas. You should be driven to manage and lead a team toward productivity, efficiency, and success. Key responsibilities and accountabilities Manage and implement national policies, processes, plans, budgets, and targets developed by the campus management team Measure, report on and maintain the policies, processes, plans, budgets, and targets set by the campus management team for your campus. Mange all aspects of campus academic operations across functional areas including Teaching and Learning Team Management, Academic Delivery, Teaching and Learning implementation and Student Support Review and improve effectiveness of campus academic operations by managing policies and processes, overseeing employees, establishing a highly motivated work environment, optimal student support and teaching and learning Manage resource centre and library in line with requirements set by national academic structure Managing all teaching and learning activities on campus including lecturer and student timetabling and allocation, attendance, and administration Managing all student retention and success activities on campus Administration including student files, communication platforms and timetabling Teaching on NQF level 5-6 (different modules) Graduation Skills and Qualifications Proven experience in a managerial role Strong management skills across functional areas and operational procedures Strong communication and collaboration skills Ability to motivate and lead people, and hold employees accountable Strong digital and computer skills Good at crisis management and strategic planning Strong administrative skills Bachelor’s degree or equivalent We are committed to diversity, equity and inclusion in the workplace. Preference will be given to candidates whose appointment will further that goal. #J-18808-Ljbffr