8 Academic Operations jobs in South Africa

Job Description: Academic Operations Coordinator (ESL) - Remote

Position Overview

The Academic Operations Coordinator (ESL) is responsible for ensuring the effective delivery of the ESL program through close monitoring of teacher performance, curriculum implementation, classroom compliance, and operational efficiency. This role bridges academic quality assurance and day-to-day operational oversight, ensuring that students receive consistent, high-quality instruction aligned with program standards and institutional policies.

Key Responsibilities

Academic Oversight

• Monitor that all ESL teachers are in class according to the established schedule.
• Ensure ESL teachers follow the curriculum, lesson plans, and level requirements with fidelity.
• Review classroom instruction to confirm academic objectives are met for each student level.
• Conduct classroom observations and provide feedback to the academic leads to improve instructional quality.
• Support academic leads with curriculum resources, lesson planning, and assessment practices.

Operational Responsibilities

• Verify class sizes and student attendance records, ensuring accurate reporting.
• Ensure all ESL classrooms are compliant with academic and operations policies.
• Coordinate with administrative staff to address scheduling conflicts, classroom assignments, and resource allocation.
• Monitor adherence to institutional academic policies, including grading, testing, and reporting standards.

Performance Management

• Evaluate ESL teacher performance through classroom observations, student outcomes, and compliance with policies.
• Prepare reports on program performance and identify areas for improvement.
• Support professional development planning for ESL teachers by identifying training needs.

Stakeholder Engagement

• Act as a liaison between academic leadership, and operations teams.
• Provide clear communication regarding program policies, expectations, and changes.
• Address concerns from teachers, or students, related to academic delivery or ESL classroom management.

Qualifications & Requirements

• Education
  : Bachelor's degree in education, TESOL, Applied Linguistics, or related field (master's preferred).
• Experience
  :
• Minimum 3 years of ESL teaching experience.
• Previous experience in academic coordination, teacher supervision, or program administration preferred.
• Skills
  :
• Strong knowledge of ESL methodologies, curriculum, and assessment practices.
• Excellent organizational and time-management skills.
• Ability to observe, evaluate, and coach teachers effectively.
• Strong communication and interpersonal skills.
• Proficiency in reporting and data management tools.
• Languages
  : Proficiency in English (C1 or higher). Bilingual skills a plus.

Key Competencies

• Leadership & Team Supervision
• Academic Quality Assurance
• Operational Compliance & Attention to Detail
• Problem-Solving & Conflict Resolution
• Student-Centered Approach
• Adaptability in a fast-paced environment

Reports To:

Academic Director

Disclosure for Remote Position

This position requires your full attention and commitment. If you plan to take on multiple jobs simultaneously, this role may not be suitable for you. While this is a remote position, it demands alignment with the company's mission and values to ensure strong team cohesion and dedication.

We have previously faced challenges with remote collaboration, including delays due to inaccessibility and lack of follow-through. These experiences have highlighted the need for a high level of self-discipline to maintain productivity in a remote setting.

To succeed in this position, you will need:

• A strict routine and strong self-discipline
• Excellent communication skills
• The ability to set up a distraction-free workspace at home

If you are unable to meet these expectations, this role may not be the right fit for you.

Requisitos del Espacio de Trabajo:

• Ordenador portátil o de escritorio con Windows 10 o superior.
• Disposición para instalar el software de seguridad MSQ y la aplicación 2FA en un dispositivo móvil.
• Acceso a una cámara web
• Conexión a Internet de banda ancha estable de 25 Mbps o más.
• 8 GB de RAM o más.
• Se recomiendan monitores duales.

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

Job Purpose:

The Academic Operations Coordinator is responsible for coordinating, implementing, providing support and generally overseeing the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.

Duties and Responsibilities:

• Consult with students/parents daily to resolve or assist with queries or requests.
• Sustain relationships with service providers.
• Escalate queries/requests within the campus communication protocol and ensure effective information sharing/referral.
• Prepare communication for notice boards and display in designated areas.
• Inform students / lecturers of all academic planner or timetable changes.
• Capture and update student notes on CAMS.
• Process application for credits and extension of studies.
• Implement academic programme updates.
• Attend and assist in departmental meetings.
• Assist and participate in student events on and off campus.
• Process academic queries/requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and time table matters, etc.
• Ensure course entrance requirements are met.
• Refers International Student Applications to designated person on campus.
• Print and distribute lecturer information / material.
• Review Assessment Timetable in conjunction with Academic Operations Officers.
• Collates and verifies orders for education material (students and lecturers).
• Manages the administration of student files.
• Administers external institute programmes.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Identifies resources required to run programmes and ensures these are sourced timeously.
• Reviews assessment timetables in conjunction with Academic Services Officer.
• Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.
• Assist with student and lecturer's orientation.
• Assist the manager in setting up the student / lecturer timetables.
• Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out/pre-requisites and proof of registration.
• Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams.
• Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.
• Assist the team during all Internal and external audits.
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Matric
• Advanced Diploma / Bachelor's Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field
• A minimum of 1-2 years customer service or sales experience
• Experience in an academic setting will be advantageous.
• Driving License

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Working Hours:

Classes are scheduled from 08h00am until 17h00pm, Monday to Friday. Your working hours will depend on the modules allocated to you

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

Eduvos is looking to employ the services of an Academic Operations Manager - Academic Processes to be based at any of our 12 national campuses on a full-time basis

Type of position:

• Permanent

Purpose of the position:

• To manage the academic administration department at a portfolio of campuses, as well as a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems.

Minimum qualification:

• Honours degree or post graduate diploma (Business Management and Project Management preferable)

Experience:

• Minimum five years' experience in the higher education environment with five to ten years managerial experience At least one to two years' experience in a planning capacity at a higher education institutio

Responsibilities:

As the Academic Operations Manager, you will primarily be responcible for:

Accountable for the aggregate performance of a portfolio of campus academics administration departments (quality and quantity of daily delivery of results that relate to academic administration):

• Assessment administration
• Graduation administration support
• Enrolment administration (or advice?) related to access, RPL or exclusion)
• CAT, RPL or qualification change application administration
• Providing student information to stakeholders (e.g. @risk students)
• Faculty, student and alumni query and issue resolution
• Academic progression planning

Accountable for a specific project portfolio focused on improving the efficiency and effectiveness of academic administration processes and systems

Portfolio : Academic Operations Processes (excluding Assessment processes) - role focuses on ensuring seamless and efficient academic operations through process optimisation

Functional competencies:

• Good working knowledge of spreadsheets (preferably Excel)
• Ability to interpret data and statistics that provide insights on trends to inform decision making
• Ability to collate, interpret and report on data
• Knowledge of compliance / adhering to policies and procedures
• Knowledge of quality assurance/enhancement frameworks, especially in the Higher Education context
• Knowledge of the Higher Education regulatory environment, the National Qualifications Framework, and Council of Higher Education guidelines
• Knowledge of data entry and manipulation, data visualizations and dashboard creation with strong attention to detail
• Knowledge of academic systems, learning management systems and Microsoft Dynamics
• Good understanding of CHE criteria as it relates to assessments
• Relevant policies from CHE and SAQA (assessments and QA)

Behavioural competencies:

• Action orientation
• Leadership
• Collaborative relations and teamwork
• Effective communication
• Analysing and problem solving
• Innovation, adaptability and change
• Planning and organising
• Resilience and coping with pressure and setbacks
• Commercial and entrepreneurial approach

Job Purpose:

To maintain student records; including Reseller Administration, responding to product queries, Reseller Administration, Assessment administration, Database and Register Management, Communication with Resellers and Students, Support Centre Administration and Support

Duties & Responsibilities:

Support Centre Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record keeping (Customer and Financial)

Student Support

• Respond to student queries within the stipulated SLA in a calm and tactful manner
• Responsible for student document storage electronically and hard copies
• Processing of student registration
• Assessments applications

Operational Administration

Order Processing:

• Receive and process customer orders for products accurately and in a timely manner.
• Verify order details, pricing, and product availability before processing.
• Customer Communication:
• Communicate with customers to provide order confirmations and resolution of any issues.
• Address customer inquiries about product specifications, availability, and pricing.
• Maintain a professional and customer-focused communication approach.

Inventory Management:

• Monitor inventory levels of products and collaborate with the procurement team to ensure stock availability.
• Assist in managing returns, exchanges, and warranty claims for defective products.

Product Knowledge:

• Develop and maintain a strong understanding of product offerings, certifications, and technology solutions.
• Provide product information and recommendations to customers based on their needs.

Documentation and Reporting:

• Maintain accurate records of customer orders, inquiries, and interactions in the company's CRM system.
• Generate regular reports on sales activities, order statuses, and inventory levels.

Process Improvement:

• Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Collaboration:

• Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
• Liaise with vendors, distributors, and internal departments to ensure smooth operations.

Compliance and Policies:

• Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
• Adhere to reseller program requirements and guidelines.

Project Planning

• Implement Projects as delegated by the Line Manager
• Responsible for the implementation for the relevant project plans
• Provide feedback to manager/s as required.
• Participate in review and mitigation plans as needed

Minimum Requirements:

Qualifications

• Matric (NQF Level 4 National Certificate)
• Higher Certificate In Administration (NQF Level 5) Ideal

Experience

• Office Administration / Personal Assistant / Student administration or similar environment 1-2 Years
• Customer Service: Dealing with client queries and reporting 1-2 Years
• Must be able to demonstrate attention to detail and quality assurance 1 – 2 Years

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

Purpose of Position

The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.

Education (formal qualification requirements) – minimum

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)

Education (formal qualification requirements) – ideal

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Business Administration

Training

• MS Word, MS Excel and MS Access (or any database software)
• Systems training
• SharePoint
• Campus Administration Management System (CAMS)

Experience

• Administration and customer services experience 2-3 Year(s)

Position Description

Client Liaison & Communication

• Consult with students / parents daily to resolve or assist with queries or requests
• Sustain relationships with external service providers
• Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral
• Prepare communication for notice boards and display in designated areas
• Inform students / lecturers of all academic planner or timetable changes
• Capture and update student notes on CAMS
• Process application for credits and extension of studies

Academic Admissions and Delivery

• Implement academic programme updates
• Attend and assist in departmental meetings
• Assist and participate in student events on and off campus
• Process academic queries / requests to ensure timeous feedback, i.e., intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and timetable matters, etc.
• Ensure course entrance requirements are met
• Refers International Student Applications to designated person on campus
• Print and distribute lecturer information / material
• Review Assessment Timetable in conjunction with Academic Operations Officers.

Academic Administration

• Collates and verifies orders for education material (students and lecturers).
• Manages the administration of student files.
• Administers external institute programmes
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Identifies resources required to run programmes and ensures these are sourced timeously.
• Reviews assessment timetables in conjunction with Academic Services Officer.
• Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.
• Assist with student and lecturer's orientation.
• Assists the manager in setting up the student / lecturer timetables.
• Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration.
• Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams
• Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.
• Assist the team during all Internal and external audits

Compliance – policy implementation

• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Competencies

• Attention to detail
• Customer service orientated
• Ability to effectively cope with change
• Deadline orientated and can work well under pressure

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

About SPARK Schools

Watch our Vision Video:

Take a tour of our Website:

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provide transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.

The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.

SPARK Schools has a culture of collaboration, because getting South Africa to lead global education takes a team effort. We are innovators who strive for excellence through persistence and a sense of urgency to achieve SPARK Schools' vision, mission and social transformational objectives. Our work environment is vibrant/cheerful, fast-paced/dynamic, engaging/stimulating, tech-enabled and data driven.

SPARK Schools is a high growth, mission and values-driven, entrepreneurial organisation, operating 21 primary schools and 5 high schools and serving over 15,500 families. We are looking for dynamic people to join our team.

Reports To: Principal

Purpose of Role:

The School Operations Coordinator drives student achievement in the SPARK Schools network by ensuring that the school operates smoothly, efficiently, and to a consistent standard of excellence. The School Operations Coordinator is integral to the SPARK Schools "culture" and our commitment to rigorous, engaging learning experiences for our scholars.

Responsibilities:

● Implement school wide systems and procedures (for example, arrivals, dismissals, cover timetables and aftercare timetables) that facilitate student achievement and align with SPARK Schools network wide best practice.

● Facilitate professional development for the operational staff on the implementation of schoolwide systems, as well as personal and professional competencies. This includes designing and facilitating biweekly group sessions and individual one-on-one coaching sessions, as well as arranging for individual professional growth opportunities.

● Oversee the receptionist's administration of the student information system and student records.

● Ensure aftercare attendance and late pick up is tracked accurately and submitted to billing on time.

● Organise and maintain relationships with extramural vendors.

● Line manage school site operational staff (receptionist, supervisors, BLFs), including regular performance reviews.

● Manage all school inventory, including fixed assets (technology and furniture), stationery, and other resources.

● Conduct weekly asset check of all Chromebooks for scholars and staff radios.

● Conduct monthly stock taking and update asset register.

● Oversee the maintenance of the school facility, including coordinating efforts amongst SPARK Schools Support staff, outside vendors and suppliers.

● Maintain a daily schedule of facilities and grounds walk-arounds and observations, including lunch, break and aftercare observations.

● Coordinate with the Procurement team at SPARK Support for fixed assets and consumables.

● Manage the site specific and aftercare budgets.

● Participate in the selection of new school-based staff.

● Onboard new personnel.

● Understand and enforce network-wide policies and compliance requirements.

● Understand and enforce network-wide policies and compliance requirements.

● Understand and implement SPARK Schools crisis management strategy.

● Attend to sick or injured children and liaise with parents/guardians about their children.

● Attend to sick or injured staff and liaise with emergency contacts.

● Attend coaching 1:1s with the school principal and regular team meetings with the principal and assistant principal(s).

● Participate actively in staff development opportunities as a member of the SPARK Schools team.

● Conduct self in a professional manner at all SPARK Schools events and to all stakeholders

Qualifications :

The ideal candidate will possess the following qualifications and criteria:

● English language fluency

● Police clearance certificate

● Grade 12 certificate

● Degree or Related tertiary qualifications

● First aid training

Experience

● Required: Experience in operations, administration, procurement, project management, or facilities management.

● Required: Experience and practice with labour laws.

● Required: Experience managing or working with primary school-aged children.

● Preferred: Previous experience leading a team.

Competencies

● Customer orientation

● Analysis/problem solving

● Quick thinking/learning

● Team work

● Communication

Qualities

● Grit: Persistence through challenges.

● Excellence: A track record of high expectations personally and professionally.

● Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.

● Self Reflection: Finding the capacity to bring your best self to challenges and opportunities

SPARK offers:

• fair market linked remuneration

• performance-based annual bonuses and increases

• above average/good annual leave

• life, disability and funeral cover

• employee wellness support

• educational support & study leave

• individualised professional development, support and mentorship

• employee discount on school fees

• opportunities for career growth

Compensation: R16,000.00 CTC P/M

Position Type: Permanent

Location: Johannesburg Region

• SPARK Weltevreden Park

SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company's Employment Equity goals and targets.

SPARK schools encourages persons with disabilities to apply.

SPARK Schools may expire the posting of this advertisement at their own discretion.

Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.